3499 Ponzi Court, Rancho Cordova, CA 95670
For more information about senior living options: (844) 490-3973
The house is very clean. The food is healthy. The staff go above and beyond to ensure residents feel at home. Visitors report a consistent welcoming energy at every visit. They felt fortunate to find Tender Care Home. The mother reportedly had a wonderful experience there. The reviewers thanked the staff for their kindness.
The reviewer alleges neglect and substandard care by the staff at the facility. The reviewer alleges medications were given despite the mother's sensitivities, causing overdose and the need for Naloxone, followed by a broken foot. The reviewer alleges the owner prioritizes money over residents' care and failed to hire qualified staff despite Ombudsman recommendations. The reviewer alleges discriminatory remarks by the owner about paying someone from another country due to cost. The reviewer alleges frequent hospital visits and incidents (falls, broken foot, UTIs, swelling) attributed to care deficiencies. The reviewer alleges falsified documents, improper medical record-keeping, ignoring a power of attorney, and a rent increase after filing a complaint.Tender Care Home inspires a wide range of reactions from families who interact with it, with some leaving feeling deeply grateful and others warning of serious safety and care concerns. On the praising side, one account describes Tender Care as "absolutely amazing." In this view, the house was consistently immaculate, the food was healthy, and the staff went above and beyond to help a mother feel at home. The positive energy reportedly never changed, regardless of when the family visited - whether in the morning, afternoon, or evening - and the visitors felt welcomed each time. The reviewer expressed that they were very lucky to have found the place and thanked the staff for the kindness shown to their mother.
Another positive voice echoes those sentiments, insisting that the mother had a wonderful experience at Tender Care and expressing sincere gratitude for the kindness received. These reflections emphasize a sense of comfort, appreciation for considerate treatment, and a belief that the facility's vibe can create a home-like atmosphere for residents.
But a very different, strongly negative picture also emerges from the pool of shares. In this account, the reviewer reports severe neglect and substandard care. They say the facility was kept clean, yet the care provided by the staff did not meet basic expectations. The most troubling incidents revolve around medication management and safety. The reviewer contends that their mother was given medications despite repeated warnings about sensitivities, and that this mismanagement led to a dangerous outcome - requiring a Naloxone rescue the morning after a discussion with the owner and the family. They assert that the next day they had to call a doctor to obtain Naloxone for an overdose, and that the consequences included a broken foot soon after.
The critique continues with concerns about staffing. The owner allegedly operated with only one employee at a time, a situation that the Ombudsman reportedly advised addressing by hiring another worker. The complaint notes that this lone employee eventually quit, reportedly because of the owner's attitude toward residents. The reviewer quotes a troubling statement from the owner: "I'm not going to pay someone from this country, it costs too much money," indicating a belief that wage and staffing decisions were influenced by discriminatory attitudes. Medication discussions with the owner - and with the daughter - occurred on multiple occasions (including dates like 3/5/22) but were said to be disregarded, with the result that the mother's injuries and health issues escalated, culminating in the broken foot on 3/6/22.
A recurring theme in this negative account is that the owner is described as being more concerned with money than with residents' care. The reviewer accuses the owner of manipulation, deception, and a failure to listen, even when English was not spoken by the person who was seen while the reviewer was moving their mother's belongings. The overarching charge is that the facility's priorities were "ALL ABOUT MONEY."
Health problems and safety incidents are described in greater breadth here: the reviewer claims the mother has been to the hospital four times and has fallen four times, suffering a broken foot, three urinary tract infections, and swelling to the face and eyes. They say there were attempts to control or influence care by restricting certain snacks that allegedly affected the mother's eczema, a point that reflects disputes over what the resident was allowed to eat. The owner, according to the reviewer, allegedly falsified documents, failed to fill out medical records, ignored input about medications and snacks, and even ignored a power of attorney intended to protect the mother's wishes. The reviewer also accuses the owner of raising the rent by a substantial amount - $1,800 a month - after they filed a complaint, and of finding medications left on the floor and other surfaces, leaving questions about who the medications belonged to.
Ultimately, this negative account frames Tender Care as a place where, despite some appearances of cleanliness, the quality of care could be dangerously inconsistent and sometimes harmful. The reviewer states they moved their mother to a new residence due to breach of contract and neglect, and emphasizes that these views reflect their own experience and what they were told by the owner. They urge others to conduct due diligence and to recognize that a clean house does not automatically equate to good care.
A closing note in the exchange calls attention to the social dynamics around online reviews: the reviewer points out that the site's two five-star posts appear to come from one of the owner's daughters, adding a layer of skepticism about online ratings. This remark reinforces the overall tension between positive and negative experiences and the perception that online reputations may be uneven or influenced by internal relationships within the facility.
Taken together, these accounts present Tender Care Home as a place capable of delivering warmth, cleanliness, and attentive caregiving in some families' experiences, while leaving others shaken by concerns about safety, staffing, medication management, and financial decisions. The contrasting narratives underscore the importance of thorough, independent due diligence for anyone considering care for a loved one, as appearances - such as a spotless environment or friendly staff - do not always align with every resident's day-to-day reality.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Sacramento International (19 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Tender Home Senior Care in Rancho Cordova, CA is a friendly and comfortable board and care home that provides personalized care for seniors in a peaceful residential setting. The community offers a range of essential amenities to enhance the residents' comfort and convenience.
The spacious dining room ensures that residents can enjoy delicious and nutritious meals together. Each room is fully furnished, providing all the necessary comforts for a cozy living environment. The beautiful garden area allows residents to relax, take walks, or simply enjoy the fresh air outdoors.
Housekeeping services are provided to ensure that the community remains clean and well-maintained at all times. Move-in coordination is available to assist new residents in seamlessly transitioning into their new home. Wi-Fi/high-speed internet access enables seniors to stay connected with loved ones and keep up with their online activities.
The caring staff at Tender Home Senior Care is dedicated to assisting residents with their daily activities, including bathing, dressing, and transfers. They also coordinate with healthcare providers to ensure that each resident receives comprehensive medical care. Special attention is given to those with diabetes, as special diets are prepared and offered.
Residents can look forward to engaging in scheduled daily activities that cater to various interests and preferences. For those who prefer eating out occasionally or need medication from nearby pharmacies, there are 10 restaurants and 6 pharmacies conveniently located in the vicinity of the community. There are also 5 cafes nearby for socializing or enjoying a cup of coffee with friends.
Furthermore, proximity to 7 parks grants residents opportunities for outdoor recreation or leisurely strolls through nature. Access to 3 physicians nearby ensures easy access to healthcare professionals when needed. Additionally, there is a hospital within close proximity for any emergency medical needs.
Tender Home Senior Care in Rancho Cordova, CA offers an inviting atmosphere where seniors can receive personalized assistance while enjoying numerous amenities and convenient nearby services.
Tender Home Senior Care is located at 3499 Ponzi Court, Rancho Cordova, CA 95670 in Sacramento County, California
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