Around the Clock Home Service, LLC - Porter Ranch

Pros

• They consistently show up on time and spend ample time with patients, delivering attentive care.
• They have a roster of well-qualified professionals who are knowledgeable, compassionate, and act with integrity.
• They provide care that is friendly, professional, and easy to be around, helping patients feel at ease.
• They respond promptly to emergencies, demonstrating reliability when needed.
• They listen to questions, communicate clearly, and tailor care to each individual’s needs.
• They deliver excellent wound care and rehabilitation, supporting patients’ recovery.
• They treat patients and families with respect, kindness, and understanding.
• They employ compassionate nurses and skilled therapists who contribute to positive outcomes.
• They value and support their employees, which translates into high-quality patient care.
• They are highly recommended by many satisfied clients for home health services.

Cons

• They cut hours for the hardworking existing caregivers while continuing to hire new ones, which is very sad.
• Their in-office staff are disrespectful and unprofessional.
• They don’t take safety seriously; a staff member nearly ran a stop sign and management did nothing.
• A nurse removed a dressing with dirty gloves and touched multiple items, causing infection concerns.
• Scheduling and communication are unreliable, with missed visits and little follow-up after cancellations.
• They charge for every service and don’t disclose extra fees, which can ruin a patient’s credit.
• The company seems profit-driven with little regard for patients, showing poor discipline.
• Some nurses frequently fail to show up or provide care, and notes are often missing or unhelpful.
• The payee program is poorly managed, with funds mishandled and responsibilities not met.

Review

This community is best suited for families seeking serious clinical support at home, nursing, wound care, and rehabilitation services delivered by seasoned therapists and registered nurses. It works well for someone recovering from surgery or managing ongoing wound care who can tolerate some administrative bumps in exchange for robust in-home clinical attention. The program’s strength lies in the depth of medical staffing, the range of therapies available, and the ability to provide care where the patient is most comfortable and familiar.

The strongest positives center on clinical reliability and bedside manner. Reviewers repeatedly praise the quality of nurses and therapists, noting compassion, expertise, and thorough instruction. Patients report effective wound care, successful rehabilitation guidance, and timely responses to urgent needs, including late-night emergencies. The roster of clinicians, nurses, physical therapists, and occupational therapists, consistently earns high marks for knowledge and professionalism, with several individuals singled out for making a meaningful difference in recovery. For families prioritizing hands-on medical attention and skilled rehab, this provider often delivers at the highest level.

However, the cons are persistent and not easily glossed over. Administrative practices appear inconsistent and sometimes disrespectful, with several accounts describing unhelpful or curt office staff, miscommunications, and billing problems that affect trust and financial footing. Disjointed scheduling, nurses arriving late, frequent no-shows, or last-minute changes, creates real stress for patients and families trying to manage care plans around medical needs. Disclosures about charges beyond agreed terms and even concerns about how funds are handled in a payee program add a layer of financial anxiety that can offset the clinical upside for some households. Safety and reliability concerns about staff driving and on-site conduct round out the risk profile.

These clinical strengths do offset the drawbacks only when a family can prioritize medical outcomes over administrative friction. When care coordination, timely nursing, and skilled therapy drive the decision, the benefits, consistent, capable clinicians who show up prepared and engaged, tend to outweigh the governance gaps. The better experiences consistently emphasize clear communication from clinicians, adherence to care plans, and the sense that patient well-being is the central aim. In those cases, the patient outcomes and the sense of genuine care can soften the sting of scheduling glitches and billing ambiguities.

Families should consider alternatives if reliability, transparency, and professional conduct at the administrative level are nonnegotiable. When a caregiver’s management or billing process is a recurring source of stress, or when patients require unwavering predictability, same time windows, predictable caregiver teams, and clean, documented notes, other providers may deliver a more seamless experience. The facility’s clinical strengths can still be compelling, but the decision rests on whether the administrative environment can be trusted to support long-term, consistent care without eroding the patient’s sense of security and finances.

Practical steps for decision-making are essential. Insist on a dedicated care coordinator who oversees scheduling, notes, and discharge planning; request a written care plan with explicit visit windows, caregiver rotation, and expected therapy frequency; require clear up-front disclosures about any extra charges and the payee process, with weekly cost updates in writing; verify that at least one RN or PT is assigned consistently and that a backup clinician is available if a regular caregiver is unavailable. Finally, seek recent, specific references about punctuality, communication, and billing accuracy before committing. When clinical excellence aligns with dependable administration, this provider remains a strong option; when the admin side falters, alternatives become the wiser path.

Porter Ranch, California, offers a convenient and diverse array of amenities for senior living. With multiple cafes and restaurants nearby, such as Starbucks, Porto's Bakery & Cafe, and Wood Ranch BBQ & Grill, residents have plenty of dining options to choose from. There are also several pharmacies in the vicinity, ensuring easy access to medications and health supplies. For entertainment and recreation, there are theaters like AMC Porter Ranch 9 and parks like Holleigh Bernson Memorial Park and O'Melveny Park for leisurely walks or outdoor activities. Additionally, the area is well-equipped with medical facilities including Rinaldi Convalescent Hospital and Providence Holy Cross Medical Center Diabetes Education for any healthcare needs. Transportation options like the Van Nuys FlyAway Bus Terminal and Van Nuys Airport provide easy access for travel. Overall, Porter Ranch offers a comfortable and convenient environment for seniors looking to reside in a vibrant community with access to essential services.

Cafes

• Starbucks (0.4 miles)
• Starbucks (2.1 miles)
• Porto's Bakery & Cafe (2.7 miles)
• Starbucks (3.1 miles)
• Starbucks (4.4 miles)
• Winnetka Bowl (5.7 miles)
• Starbucks (6.8 miles)

Pharmacies

• Rite Aid (0.4 miles)
• CVS Pharmacy (0.5 miles)
• Walgreens (0.8 miles)
• CVS Pharmacy (1 miles)
• Rite Aid (1.8 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.9 miles)

Restaurants

• Del Taco (0.5 miles)
• Sugar Suite (2.1 miles)
• In-N-Out Burger (2.1 miles)
• In-N-Out Burger (2.2 miles)
• Wood Ranch BBQ & Grill (2.4 miles)
• Yard House (2.4 miles)
• In-N-Out Burger (2.9 miles)

Theaters

• AMC Porter Ranch 9 (2.3 miles)

Hospitals

• Rinaldi Convalescent Hospital (2.3 miles)
• Veterans Administration (3.3 miles)
• Tebi, Sina Dr - Providence Holy Cross Medical Center Diabetes Education (4.1 miles)
• Olive View Ucla Medical Center (6.1 miles)
• Kaiser Permanente Emergency (6.8 miles)

Parks

• Holleigh Bernson Memorial Park (2.8 miles)
• O'Melveny Park (2.8 miles)
• Chatsworth Park North (4.6 miles)
• Parthenia Park (4.8 miles)
• Lake Balboa Park (5.9 miles)
• Encino Bike Path (6.1 miles)
• Shadow Ranch Park (7.2 miles)

Places of Worship

• Immanuel Bible Church (4.3 miles)

Transportation

• Van Nuys FlyAway Bus Terminal to LAX (5 miles)
• Van Nuys Airport (VNY) (5.2 miles)

Physicians

• Mid-Valley Comprehensive Health Center (6.3 miles)
• Southern California Orthopedic Institute (6.5 miles)
• UCLA Health Woodland Hills (7.1 miles)
• Evan Bachner Evan J Bachner MD (7.2 miles)
• Center For Orthopaedic Specialists (7.2 miles)
• Providence Medical Institute West Hills OB-GYN (7.3 miles)
• Liberty Pacific Advanced Imaging | West Hills (7.3 miles)