Brigton Gardens

Pros

• Nicole, the Sales Director at Ivy Park, is praised for her kindness and professionalism.
• Gilbert, the Executive Director, is described as warmly welcoming and proud of the community.
• The Ivy Park team is depicted as genuinely caring about residents and the value they provide.
• Ivy Park's care and support are described as life-changing and instrumental in tough times.
• Families credit Ivy Park Pleasanton with exceptional, attentive care and even life-extending outcomes.
• Ivy Park Pleasanton is described as a high-quality partner where staff make arrangements painless (Nicole, Juliana, Veronica, and Kathy).
• Karen, the activities coordinator, is described as a blessing, receptive to feedback, and providing engaging moments that reassure families.
• Pam's family notes the staff's ability to manage multiple health levels and the food's quality and accommodating service.
• The Ivy Park Pleasanton facility is described as resembling a high-end hotel, with beautiful recreation rooms, rose gardens, lavender, and a private park for walks; Gilbert Castro is noted for being ready to assist, and Joanna for excellent apartment assistance; the staff are warm, welcoming, and thoughtful; the facility is extremely clean with strong medical staff; the restaurant-quality food is outstanding.
• The memory care team is described as incredible, compassionate, patient, and kind; staff feel like extended family; communication with families is excellent and well balanced; the environment is safe, clean, and nurturing.
• Sunrise of Pleasanton is described as kind and caring; staff like Gina and Tracy provide exceptional support; residents thrive and recover; the facility is clean, well appointed, with beautiful gardens and welcoming spaces.

Cons

• Very irresponsible and unprofessional staff all around.
• Gina and Kathy have continued to be unavailable to respond to requests and inquiries about the mother in hospice care.
• The mother has experienced three unwitnessed falls since admission to The Ivy Memory Care.
• The third unwitnessed fall left the mother with a broken femur and lying on the hard floor surface of her bedroom.
• This Easter Sunday, Kathy was unable to reach anyone on their walkie talkies and they were not charged, delaying care.
• The facility is not transparent, is understaffed, and inconsistent with the provision of care, making it a sad place for anyone to be.

Review

Ivy Park Pleasanton and the surrounding communities have inspired a range of heartfelt reflections from families and friends who have watched loved ones settle into life there. Across the board, the first impression is one of warmth and hospitality: a welcome that begins the moment you arrive. Sales Director Nicole greets guests with a kindness and professionalism that left a lasting mark for many, while Executive Director Gilbert carries a palpable pride in the community. Several accounts note that their leadership, along with the broader team, conveys a genuine care for residents and a strong sense of belonging. It's clear from these impressions that the people behind the scenes are committed to making residents feel at home from the start.

The praise extends beyond the welcome itself to the ongoing relationships that form between families and staff. Reviews repeatedly emphasize that the team's dedication translates into meaningful support during some of the most challenging times a family faces. Families describe experiences that feel life-changing, with care that stretches beyond the basics to address emotional well-being, dignity, and the day-to-day needs of the residents. One reviewer even credits the care as helping to extend life and providing comfort during periods of serious health concerns. In expressions like "none better anywhere," readers are reminded that the sense of value and respect shown to residents is a defining feature of the community.

There are several specific, vivid illustrations of how the team operates in practice. Pam, who began staying at Ivy Pleasanton in late 2024, is singled out for praise because Nicole, Juliana, Veronica, and Kathy guided the arrangements so they went smoothly and with as little stress as possible. Karen, who handles activities, is described as open to feedback from residents and families, and she is highlighted for sharing photos that capture engagement and smiles - visual proof, as one family notes, that Pam continues to adjust well. Pam herself is quoted as saying that Ivy handles a wide range of health issues with grace, and that the food is good and flexible - "they will give you anything that you want." For many families, the ability to share praise and constructive feedback with staff - and to see it met with receptiveness - creates a sense of Ivy becoming an extension of the family itself.

The experiences of another family member - a brother who found a new home for his sibling - highlights the aesthetic and logistical strengths of the facility. The campus is described as looking like a high-end hotel, with beautifully appointed recreation rooms, rose gardens, and lavender-scented outdoor spaces. The staff is consistently portrayed as warm, welcoming, and thoughtful, with a particular emphasis on helpful medical professionals and well-regarded caregivers. A sense of trust is reinforced through practical details: Joanna helping with apartment selection, Nicole and Gilbert's ongoing readiness to assist, and the strong emphasis on a restaurant-quality dining program. The overall impression is one of a thoughtfully designed environment that supports both independence and comfort, complemented by private outdoor spaces for residents who enjoy walking and fresh air.

Memory care receives its own poignant notes. One family speaks to the deeply reassuring care their mother-in-law receives, describing the staff as compassionate, patient, and extraordinarily kind to both the resident and their support network. Communication is highlighted as a strength - staff call when necessary, involve families appropriately, and avoid overwhelming them with matters that staff can manage independently. The facility's atmosphere is described as beautifully maintained, with a safe, clean, and nurturing environment. Beyond the physical surroundings, the emotional support and kindness from the staff are cited as the most meaningful aspects of their experience, reinforcing a sense that Ivy Park feels like a home where love and compassion thrive. The Lovens Family closes their note with gratitude that captures the central theme of these reflections.

Not all voices, however, are entirely celebratory. A separate account presents serious concerns about some staff members at Ivy Park Memory Care. The reviewer describes the staff as very irresponsible and unprofessional, naming a director and a phone operator by name and detailing repeated unresponsiveness to requests and inquiries. The account claims multiple unwitnessed falls, a broken femur, and questions about safety measures such as bed rails and fall mats that were supposed to be provided. Details from a specific Easter Sunday are included to illustrate perceived gaps in transparency, communication, and responsiveness, as well as a sense of understaffing and inconsistency in care. This perspective serves as a stark counterpoint to the more uniformly glowing reviews and underscores how challenging it can be to balance expectations, safety, and compassion in a real-world setting.

Against this backdrop of contrasting experiences, another facet of Ivy Park's story emerges through comparisons with Sunrise of Pleasanton. A reviewer who visited Sunrise noted a warm welcome from Gina, the Sales Director, and an exceptionally positive overall impression - domiciles in order, the facility looking clean, and a general sense of satisfaction with the arrangement and tour process. Although not ready to move a loved one yet, this visitor described Gina as exceptional and planned to return when the family was ready. The Sunrise community is portrayed as kind and caring, with Executive Director Tracy and Sales Director Gina helping families navigate stressful transitions, making a difference in the lives of residents and their families.

A parallel set of testimonials centers on a father with significant needs who found Sunrise to be a strong match. The facility's environment, including well-kept gardens, comfortable living spaces, and high-quality dining, is repeatedly highlighted. The staff's support through the transition - especially Gina's guidance - and the collaboration with hospice services are prominent themes. Even when a hopeful outcome becomes tentative due to the resident's passing before any move-in could occur, the interactions left a lasting impression of professionalism, empathy, and an unwavering commitment to person-centered care. The narrative of these experiences suggests that Sunrise of Pleasanton has built a culture of attentiveness and respect that resonates with families on a deeply personal level.

Taken together, these experiences sketch a landscape of care in Pleasanton that is rich with praise, yet not without concern. The positive stories celebrate leaders who genuinely connect with residents and families, a dining program that feels upscale, activities that nourish engagement, and a environment that feels like home yet with the security and services of a well-supported community. They speak of staff who listen, adapt, and respond with warmth, turning difficult caregiving moments into manageable, humane processes. At the same time, the more critical accounts remind readers that challenges - communication gaps, safety concerns, and resource constraints - can color even the best intentions. They invite ongoing attention to staff training, resident safety, and open channels for feedback, reinforcing that high-quality senior care is an evolving practice rather than a fixed achievement. In this mix of voices, the overarching theme is clear: when thoughtful leadership, responsive teams, and family partnerships align, these communities can offer a meaningful, supportive home for residents and their loved ones during times of transition, illness, and care.

This part of Pleasanton, California offers a variety of amenities and services that cater to the needs of seniors. With multiple pharmacies located within a short distance, access to necessary medications is convenient. There are also several physicians' offices nearby, providing easy access to medical care. Places of worship in the area offer spiritual support for those seeking it. The presence of parks allows for leisurely strolls and outdoor activities. Nearby hospitals ensure quick access to emergency care if needed. Various cafes and restaurants provide dining options for every preference. Additionally, transportation options such as BART stations make it easy for seniors to get around the area. Overall, this part of Pleasanton provides a well-rounded environment for seniors looking for a comfortable and convenient place to live.

Pharmacies

• Walgreens (0.2 miles)
• Rite Aid (1.1 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.3 miles)
• Tak Yuan Herbal (1.9 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (3.7 miles)

Physicians

• Pleasanton Adult Primary Care: Kevin G. Hart, MD (0.3 miles)
• California Center for Sleep Disorders (0.3 miles)
• Ceizler Harold B DDS (0.4 miles)
• Webster Outpatient Surgery Center (0.7 miles)
• Mission Peak Orthopaedic Medical Group (1 miles)
• Ramford Ng, MD (1.1 miles)
• Alex Anastasiou, DO (1.5 miles)

Places of Worship

• Fountain Christian Fellowship (0.6 miles)
• New Beginnings Church (3.9 miles)
• Wat Buddhanusorn (9.4 miles)

Parks

• Pleasanton Sports Park (0.9 miles)
• Emerald Glen Park (2.2 miles)
• Jack Williams Park (4.9 miles)
• Independence Park (5.5 miles)
• Robert Livermore Park (5.9 miles)
• Souyen Park (6.2 miles)
• Wattenburger Park (7.4 miles)

Hospitals

• Ucsf Medical Center (1.1 miles)
• Valleycare Health Systems (1.1 miles)

Cafes

• Inklings Coffee & Tea (1.2 miles)
• Bill's Cafe (1.2 miles)
• Starbucks (1.4 miles)
• Starbucks (2 miles)
• Starbucks (2.1 miles)
• Panera Bread (3.5 miles)
• Starbucks (4.3 miles)

Restaurants

• McDonald's (1.6 miles)
• Applebee's (1.7 miles)
• Chili's Grill & Bar (1.8 miles)
• Mayflower Restaurant (1.9 miles)
• Kura Revolving Sushi Bar (1.9 miles)
• Lazy Dog Restaurant & Bar (1.9 miles)
• Black Bear Diner Pleasanton (2.1 miles)

Theaters

• Regal Hacienda Crossings Screenx, Imax & RPX (1.8 miles)
• Livermore Cinemas (5.9 miles)
• Century Blackhawk Plaza (8.7 miles)

Transportation

• Dublin/Pleasanton BART Station (2.1 miles)
• U-Haul Moving & Storage of Dublin (2.4 miles)
• West Dublin/Pleasanton BART Station (3.3 miles)
• Union City BART Station (9.9 miles)