Presidio Home Care - Pasadena, CA

Pros

• The company is responsive and thoughtful, providing excellent customer service.
• Presidio Home Care was able to find the right caregiver for the client's needs when other companies could not.
• They have a consistent record of not missing any shifts in over 6 months, which is impressive in elder care.
• The company is available 24 hours per day and is always responsive to after-hours inquiries or concerns.
• The management of Presidio Home Care is excellent, keeping clients informed and working hard to resolve any issues that arise.
• The caregivers provide good care, showing compassion and dedication to their clients' well-being.
• The company conducts thorough safety assessments and provides useful suggestions for activities and improvements in the home environment.
• Presidio Home Care stands out among other options, with a detailed presentation and program that convinced the reviewer to choose them over another provider.
• Their services have lifted a great weight off the client's family and provided peace of mind.
• The prompt response from Presidio Home Care in an urgent situation was greatly appreciated by the reviewer.

Cons

• The caregivers were not up to par and did not provide the level of service expected.
• The rigid scheduling hours were inconvenient for the client.
• The company was pushy and tried to pressure customers into purchasing more services.
• The caregiver provided needed training and lacked basic knowledge in certain areas.
• The cost of services seemed high considering the need for additional training.
• There were concerns about being charged for services that required customer training.
• While there were immediate responses, some felt like they were being sold more services instead of receiving genuine assistance.

Review

Presidio Home Care is a company that has received glowing reviews from its satisfied clients. With their responsiveness, thoughtfulness, and professionalism, they have proven themselves to be a top-notch caregiving service provider. One client shared how their previous experiences with other companies were disappointing but Presidio came through when no one else could handle their loved one's care needs.

What sets Presidio apart is their patience and diligence in finding the right caregiver for each individual. This dedication is reflected in the fact that they have not missed a single shift in over 6 months, which is truly remarkable in the field of elder care where reliability can often be challenging. Additionally, their availability 24 hours a day ensures that clients feel supported and cared for at all times.

The positive experience with Presidio extends beyond just the client's satisfaction; it also brings peace of mind to the entire family. The testimonial notes that the wife feels like Presidio is her personal caregiver company, which undoubtedly contributes to a happier household. As the saying goes, "happy wife means happy life," and this sentiment highlights how Presidio has lifted a significant weight off the shoulders of both the client's wife and her family.

During the decision-making process between Presidio and another caregiving service provider, ComForCare, the client found that Presidio had a slightly better presentation and program. They were particularly impressed by the detailed safety assessment and suggestions provided by Colin Barnes and nurse Desiree during their tour of Presidio Home Care. Although it was a difficult decision, ultimately they chose Presidio due to these factors.

While management receives high praise from many clients for being excellent and keeping them updated on any issues or concerns, there are some mixed opinions regarding the caregivers themselves. Some clients found them to be highly caring individuals who made a positive impact on their loved ones' lives. However, there were also mentions of inconsistency in caregiver assignments, with it taking some time to find a consistent match for the clients. This aspect has led to a slightly lower rating for Presidio in certain cases.

There is room for improvement when it comes to flexibility in scheduling. One client noted that Presidio was quite rigid when it came to accommodating their preferred hours of service. The client used to have two hours in the evening, but now they are given the choice of either one or four hours, at a higher cost for just one hour compared to what they paid previously.

One area where Presidio fell short for a client was their perceived pushiness in trying to upsell additional services. While the caregiver assigned was described as nice and upbeat, there were training gaps that had to be addressed by the client themselves. This lack of preparedness and what felt like high prices for caregiver training left the client dissatisfied with their experience and prompted them to consider other options if needed in the future.

Despite these minor areas of improvement, Presidio Home Care's immediate response and thorough house inspection stood out positively for another client. They appreciated that Presidio took proactive measures to assess safety and make necessary changes within the home environment to ensure their loved one's wellbeing.

In conclusion, Presidio Home Care has garnered positive feedback overall from its clients. Their responsiveness, thoughtfulness, and professionalism have made them stand out in comparison to other caregiving service providers. While there may be areas for improvement such as consistency in caregiver assignments and flexibility in scheduling, Presidio's dedication to finding suitable caregivers and their commitment to clients' safety are commendable qualities.

Pharmacies

• Rite Aid (0.1 miles)
• Walgreens (0.3 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (1.7 miles)

Restaurants

• Urth Caffé-Pasadena (0.4 miles)
• Chick-Fil-A (0.9 miles)
• McDonald's (1.1 miles)
• McDonald's (2.3 miles)
• In-N-Out Burger (2.7 miles)
• Taco Bell (3.3 miles)
• McDonald's (3.3 miles)

Hospitals

• Huntington Memorial Hospital Nicu (1.4 miles)
• Methodist Hospital of Southern California (5.1 miles)
• Glendale Adventist Medical Center (5.7 miles)
• Medical 2 unit (5.7 miles)
• Usc-Norris Cancer Hospital (7.1 miles)

Parks

• Lacy Park (1.7 miles)
• Brookside Park (2 miles)
• Garfield Park (2.2 miles)
• Arroyo Seco Park (2.9 miles)
• Alhambra Park (3.4 miles)
• Almansor Park (4.1 miles)
• Hahamongna Watershed Park (4.2 miles)

Cafes

• Lavender & Honey Espresso Bar (1.8 miles)
• Panera Bread (3.1 miles)
• Bopomofo Cafe (3.1 miles)
• Charlie's Coffee House (3.2 miles)
• Panera Bread (4 miles)
• Starbucks (5.3 miles)
• Starbucks (6.2 miles)

Places of Worship

• San Marino Community Church Nursery School (2.1 miles)
• Saint Rita's Catholic Church (4.8 miles)
• Arcadia Chinese Baptist Church (5.6 miles)
• First Evangelical Church Arcadia (6.8 miles)

Physicians

• Doheny Eye Center (4.7 miles)
• Santa Anita Medical Plaza (5.1 miles)
• Healthcare Partners Medical Group (6.3 miles)

Theaters

• 0206 Amc Bar Santa Ani (4.7 miles)
• AMC The Americana at Brand 18 (7.2 miles)

Transportation

• Metro - Monrovia Station (7.3 miles)