Golden Leisure Home II

Pros

• The staff is extremely kind and compassionate to all of the residents.
• Charlie and his team are amazing and truly care for their residents.
• Citrus Hills accepts Medi-Cal and helps lower-income residents.
• The care is exceptional with an on-site RN and LVN.
• The administrator Itzy is the most engaged and dedicated administrator.
• The facility is well kept, clean, and improved with new updates.
• The environment feels like home because of the caring staff.
• The staff go the extra mile to address residents' needs and concerns.
• The meals are delicious and generous.
• The activities director, Nancy, coordinates well and gets residents to appointments and outings.
• The staff are friendly, welcoming, and attentive to families.
• Recent upgrades and improvements have made the environment more pleasant.

Cons

• The facility is the dirtiest of dirt places.
• The laminate flooring is brown and black with thick outside dirt, and the toilets are dirty.
• The ombudsman does not address the needs of the elderly and mentally ill residents.
• Oscar was asleep at midnight when he was visited.
• The facility is hard to contact after hours; no one answers the phones.
• The floor staff are unappreciated by management.
• Key staff members are often lost due to turnover.
• Recent new hires aren't of the same caliber.
• There is a daily lack of maintenance, housekeeping, and basic television service.
• The pictures shown do not reflect the actual bedrooms.

Review

Citrus Hills sits in Orange as a senior community that many families praise for its warmth, attentiveness, and genuine care. Across a broad range of reviews, residents, family members, and visitors consistently highlight the staff's kindness and the way they treat people like family. Several people specifically mention Charlie and his team as deeply invested in the residents' well-being, with one reviewer calling the administrator proactive and responsive to concerns and another praising the overall atmosphere as "amazing." The sentiment echoes again and again: this is a place where people feel seen, heard, and valued by the caregiving team.

A standout thread throughout the comments is the staff's everyday compassion and professional approach. Reviewers frequently describe caregivers, nurses, and administrators as patient, attentive, and reliable. The presence of on-site clinical staff - a registered nurse and an LVN - comes up repeatedly as a strength, reinforcing trust that medical needs will be addressed promptly. Families emphasize how staff go beyond the basics, helping with appointments, coordinating medical attention when health scares arise, and maintaining open lines of communication with relatives. The activity director, Nancy, in particular gets high marks for organizing and facilitating outings, while several comments spotlight staff who remember residents' preferences and routines, contributing to a sense of home rather than a clinical setting.

In addition to the personal care, many reviews celebrate the atmosphere and improvements within Citrus Hills. The facility is described as clean and well-maintained, with several notes about recent updates such as fresh interior paint and new luxury vinyl flooring that give the environment a newer, more welcoming feel. The building's design, including an indoor patio used for dining in the summer, is often praised as conducive to socializing and comfort. Reviewers also point to the community's willingness to participate in state-supported programs - Medi-Cal and other waivers - making it more accessible to lower-income residents. Overall, the environment is repeatedly depicted as inviting, comfortable, and conducive to activities that keep residents engaged and connected.

Leadership and engagement are repeatedly highlighted as major positives. Reviews consistently commend the administrator Itzy for being deeply involved in the community and genuinely caring about residents and their families. One commenter notes a tangible improvement in facilities, staff morale, and resident engagement under Itzy's direction, while another appreciation note describes how the director and team address concerns promptly. Comments from educators and musicians who visit Citrus Hills further illuminate a culture of involvement and continuous improvement. The ED's accessibility and the sense that leadership is listening contribute to a perception of a well-managed, responsive organization.

Not every review is a rosy portrait, and a few voices raise serious concerns that deserve attention. One reviewer describes Citrus Hills as the "dirtiest of dirt place," pointing to dirty toilets and laminate flooring that has darkened over time. There are mentions of after-hours communication gaps, with complaints that it can be difficult to reach staff at night. A troubling note describes a financial dispute involving a daughter's funds and SSA reimbursements, with a claim of required 30 days' notice and a suggestion of potential audits or refunds. Another family member recounts experiences that include smoke in resident rooms and questions about maintenance and television service, along with concerns about staff turnover and perceived discrepancies between long-time staff and newer hires. While these voices are not representative of all experiences, they highlight that no facility is perfect and that bills, safety, and accessible communication remain critical concerns for some families.

Overall, Citrus Hills emerges as a community where many residents and families feel deeply cared for, supported by a cohesive, compassionate staff and leadership that strives to improve. The combination of attentive caregiving, a clean and welcoming environment, and ongoing improvements creates a strong sense of home and well-being for many. The facility's willingness to participate in Medi-Cal programs expands access for lower-income residents, and the presence of a proactive administrator and dedicated team members across departments reinforces trust. Yet prospective residents and their families should also be mindful of the mixed experiences some have reported, and engage in thorough conversations about current conditions, maintenance, billing practices, and after-hours support before making any decisions.

In the end, Citrus Hills is remembered in many reviews as a place where love and care for residents come first. The staff's kindness, the proactive leadership, and the sense of community often outweigh the challenges noted by a minority of reviewers. With ongoing updates to the building, a visible commitment to resident-centered care, and a track record of responsive management, the home continues to be a compelling option for families seeking an assisted living environment where residents can feel at home, safe, and supported day in and day out.

This part of Orange, California offers a convenient and bustling suburban environment with easy access to essential amenities. There are multiple pharmacies, cafes, restaurants, physicians' offices, hospitals, parks, theaters, and transportation options within a few miles radius. The area is also home to various places of worship catering to different religious communities. With the presence of popular chain stores like CVS Pharmacy, Walgreens, Starbucks, McDonald's, Chick-Fil-A and In-N-Out Burger nearby, residents can enjoy a variety of dining and shopping choices. Additionally, beautiful parks like Peters Canyon and Irvine Regional Park offer opportunities for outdoor recreation and relaxation. The proximity to healthcare facilities such as Cardiology Specialists of Orange County and Hoag Tustin Legacy ensures quality medical care for seniors living in the area. Overall, this neighborhood provides a diverse range of services and activities that would appeal to senior residents looking for convenience and accessibility in their daily lives.

Pharmacies

• CVS Pharmacy (0.5 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (3 miles)

Cafes

• Starbucks (1.2 miles)
• Tru Bru Organic Coffee (2.7 miles)
• Kean Coffee (2.8 miles)
• Starbucks (3.9 miles)
• Starbucks (4.1 miles)
• Starbucks (4.2 miles)
• Orobae (5.5 miles)

Restaurants

• Orange Hill Restaurant & Events (1.8 miles)
• McDonald's (3.7 miles)
• BJ's Restaurant & Brewhouse (4 miles)
• Lazy Dog Restaurant & Bar (4 miles)
• Golden Road Brewing (4.1 miles)
• Chick-Fil-A (4.2 miles)
• In-N-Out Burger (4.3 miles)

Physicians

• Cardiology Specialists of Orange County (2.4 miles)
• Kaiser Permenente Tustin Medical Offices (4.1 miles)
• The 200 Building (4.5 miles)
• Hoag Tustin Legacy (4.6 miles)
• Hoag Medical Group (4.6 miles)
• Kaiser Permanente Medical Building 1 (5.2 miles)

Hospitals

• Choc (2.9 miles)

Parks

• Peters Canyon (3 miles)
• Tustin Sports Park (3.8 miles)
• Irvine Regional Park (3.8 miles)
• Resort at the Groves (4 miles)
• Steve Ambriz Memorial Park (4.5 miles)
• Eastwood Village Park (5.9 miles)
• Plaza Park (6.3 miles)

Theaters

• Century Theatres (3.7 miles)
• AMC Movie Theater (4.4 miles)
• Amc Tustin 14 At The District (5.9 miles)

Transportation

• Artic (3.8 miles)
• Hertz Rent A Car (5.6 miles)
• Drr Tomorrowland Station (6.1 miles)
• Disneyland Monorail (6.2 miles)
• Drr Toontown Station (6.3 miles)
• DLRR New Orleans Station (6.4 miles)
• Disneyland Monorail - Downtown Disney District Station (6.5 miles)

Places of Worship

• Chinese Baptist Church (6.4 miles)
• Islamic Center of Irvine (6.6 miles)