Colonial Home Care Services, Inc.

Pros

• The Colonial Home Care staff is helpful, attentive, and very approachable regarding individual care needs.
• Caregivers are flexible, trustworthy, and loving towards clients.
• The caregivers are kind and accommodating to the family's scheduling needs.
• The team demonstrates excellent communication and reliable service.
• The company is highly recommended for their professional care and support.

Cons

• The attendant left the client's mother alone to take a call, which resulted in her falling.
• After the incident, the company continued to send the same caregiver despite concerns about safety.
• The overall satisfaction with the service decreased from an initial approval of 3 to a final rating of 2.

Review

Colonial Home Care has garnered a mixed response from clients, highlighting both the strengths and weaknesses of their services. On the positive side, many clients express appreciation for the helpfulness and attentiveness of the staff. Several reviews specifically mention that caregivers are approachable and willing to address individual care needs, which is vital for families managing diverse requirements—especially when multiple family members require assistance. For instance, one reviewer emphasized that Colonial Home Care was able to cater to both of their parents who had significantly different Activities of Daily Living (ADLs). This flexibility in addressing varied needs showcases a core competency of the service provider.

Another recurring theme in the positive feedback is the nurturing nature of Colonial Home Care's caregivers. Reviewers describe them as kind, trustworthy, and accommodating, particularly noting their willingness to align their schedules with clients’ needs. Effective communication stands out as an essential attribute among the caregivers; many clients feel assured knowing they can express any concerns or adjustments needed without hesitation. This level of professionalism is highly valued by families navigating caregiving situations where trust and reliability are paramount.

Despite these commendable attributes, some reviews raise serious concerns about specific incidents that occurred during care provision. One client recounted a troubling experience where an attendant left their mother alone to take a personal call on her cell phone—a lapse in attention that resulted in an unfortunate fall. Such instances breed anxiety among families about caregiver oversight and highlight potential gaps in training or adherence to protocols designed to ensure client safety at all times. The importance of undivided attention while caring for clients cannot be overstated, especially when vulnerable individuals are involved.

The aftermath of this incident further amplified dissatisfaction with Colonial Home Care’s response. Rather than reassessing the situation by assigning a different caregiver whom they would feel more comfortable with post-incident, the management continued sending back the same attendant responsible for the lapse in care. This decision contributed significantly to a declining sense of security felt by family members regarding their loved one's well-being.

Initially, clients expressed satisfaction with Colonial Home Care's performance—approving ratings around three out of five stars due to effective initial communication and reliable service from caring staff members. However, following negative experiences like those mentioned above, sentiments shifted downwards towards two stars by some reviewers who felt let down after experiencing otherwise positive interactions earlier on in their engagement with the company.

In conclusion, while Colonial Home Care brings several strengths to its caregiving services—including responsive communication and adaptable scheduling—the critiques surrounding specific incidents demonstrate significant areas needing improvement. Ensuring unwavering attention during caregiving procedures is vital not only for preventing accidents but also for maintaining families' trust in support systems meant to safeguard their loved ones. Balancing quality care while upholding strict standards will be crucial if Colonial Home Care aims to enhance its reputation based on overall reliability and client satisfaction moving forward.

This part of Orange, California, offers a convenient and bustling location with easy access to essential amenities such as pharmacies, cafes, theaters, transportation options, parks, hospitals, restaurants, physicians' offices, and places of worship. With multiple pharmacies within a short distance for medication needs and healthcare facilities like CHOC nearby for medical care, seniors can feel reassured about their health and wellbeing. The area also boasts a variety of dining options ranging from casual eateries to fine dining establishments. Additionally, the proximity to parks provides opportunities for outdoor recreation and relaxation. Overall, this neighborhood provides a well-rounded community with ample resources for seniors looking to live comfortably in Orange.

Pharmacies

• Walmart Pharmacy (1.3 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (3.4 miles)
• Walgreens (3.5 miles)
• CVS Pharmacy (3.5 miles)

Cafes

• Starbucks (1.5 miles)
• Tru Bru Organic Coffee (4.1 miles)
• Anaheim Packing District (4.4 miles)
• Hollywood Land (4.4 miles)
• Jolly Holiday Bakery Cafe (4.5 miles)
• La Brea Bakery Express (4.6 miles)
• New Orleans Square (4.6 miles)

Theaters

• Century Theatres (1.7 miles)
• AMC Movie Theater (3.5 miles)
• AMC DINE-IN Fullerton 2 (5.9 miles)
• Regal Yorba Linda & Imax (5.9 miles)

Transportation

• Artic (2.1 miles)
• Hertz Rent A Car (3.9 miles)
• Drr Tomorrowland Station (4.3 miles)
• Disneyland Monorail (4.4 miles)
• Drr Toontown Station (4.5 miles)
• DLRR New Orleans Station (4.7 miles)
• Disneyland Monorail - Downtown Disney District Station (4.8 miles)

Parks

• Steve Ambriz Memorial Park (2.2 miles)
• Irvine Regional Park (5.1 miles)
• Peters Canyon (5.3 miles)
• Yorba Regional Park (5.7 miles)
• Willow Park (5.7 miles)
• Tustin Sports Park (6.1 miles)
• Resort at the Groves (6.3 miles)

Hospitals

• Choc (2.4 miles)
• Anaheim Regional Medical Center (6 miles)

Restaurants

• Golden Road Brewing (2.7 miles)
• McDonald's (2.8 miles)
• In-N-Out Burger (2.9 miles)
• Bottle Logic Brewing (3 miles)
• Green Burrito (3.1 miles)
• Orange Hill Restaurant & Events (3.4 miles)
• Raising Cane's Chicken Fingers (4 miles)

Physicians

• Kaiser Permanente Medical Building 1 (3.1 miles)
• The 200 Building (3.3 miles)
• Cardiology Specialists of Orange County (4 miles)
• Kaiser Permenente Tustin Medical Offices (6.3 miles)
• Kaiser Permanente, Euclid & Romneya (6.5 miles)
• Hoag Tustin Legacy (6.6 miles)
• Hoag Medical Group (6.6 miles)

Places of Worship

• Chinese Baptist Church (4.3 miles)