3917 Opal Street, Oakland, CA 94609
For more information about senior living options: (844) 490-3973
The facility feels like home and provides care and love to vulnerable seniors. The staff provide love and care and adhere to health and safety codes to help residents feel comfortable living there. They communicate with residents' families by providing updates on residents' well-being. The staff treat residents fairly and show compassion and understanding. They assist financially disadvantaged residents by providing meals and housing support. Maintenance and cleaning are performed to keep the facility clean and orderly. Some reviewers describe having a good experience with the care provided.
The manager at Opal Care is described as tyrannical, emotionally volatile, and unprofessional. The manager repeatedly texted photos of the resident's incontinence to family, which was deemed inappropriate and shaming. The manager's responses to concerns were defensive and unprofessional, including accusing relatives of threats. The reviewers spent hundreds of dollars on clothes and items for the resident at the manager's request, indicating a burdensome financial strain. Several valuable items belonging to the resident went missing, and the manager refused to thoroughly investigate or safeguard belongings. The manager claimed the missing items weren't in inventory and suggested the resident wasn't entitled to protection because he wasn't a long-term resident. The reviewers label the facility a "DUMP" and feel residents appear unhappy and The place seems unsafe or poorly managed. There is a perceived lack of compassion and support for family members with disabilities, with the manager instructing others to rent a car for errands.This long-form account paints a picture of a care facility that sets out to be a true home for vulnerable elders, one where love, attention, and adherence to health and safety standards are supposed to create a comfortable living environment. The descriptions emphasize a mission to provide both care and compassion, with staff offering updates to loved ones about what is happening with residents. The narrative highlights a sense of ongoing effort: reporting to the people responsible for care, aiming for accountability and empathy, and extending heart and fairness toward residents. The testimony notes residents who have stayed for many years - some approaching twenty, others in the high single digits - suggesting a community shaped by long-term relationships and the families who try to support them when finances are tight. In this view, the facility's approach includes attempts to help those lacking financial resources by providing protection, meals, and a degree of independence, acknowledging that pleasing everyone is impossible and that care routines - such as staff cleaning - are a normal part of daily operations. The review also mentions that photos are updated to monitor and reflect ongoing conditions, implying an attempt to stay transparent and connected with families.
Amid these general aspirations, a second, sharply contrasting perspective focuses on the experience with a specific manager. The narrator describes the manager at Opal Care as tyrannical, emotionally volatile, and unprofessional, and presents a deeply troubling dynamic involving a low-income, disabled elder who is a friend of the family. The heart of the complaint centers on repeat text messages from the manager to the sister, which included photographs of incontinence episodes showing the resident in poopy underwear and wet clothes. These messages also included the resident on the thread, raising serious concerns about dignity and privacy. When the sister pushed back, expressing that the texts were inappropriate and shaming given the resident's lack of control over incontinence, the manager responded with a telling line: "No you should know what's going on with him since the first day of him here you were there for him but just suddenly you are hands up now. This is not humiliating but just the truth so we will know who really cares for him." The quoted reply portrays a defensive stance that the reviewer found insulting and unhelpful.
The family's involvement extended beyond communications. They recount spending hundreds of dollars out of their own pockets on clothes and undergarments for the resident at the manager's request, under the impression that these items were needed for his comfort and care. The reviewers also describe time-consuming tasks undertaken to assist with medications and refills, including arranging Uber rides for medication deliveries when the manager had indicated that staff at the facility could not handle such errands, followed by a dismissive instruction to "rent a car" for the duration of the resident's stay - an expectation presented as equitable only if the family member could shoulder the transportation burden and costs. The overall tone of these experiences suggests a stark lack of empathy and practical support for families navigating the care system, particularly for those who themselves have disabilities or limited means.
A major point of contention centers on missing personal items from the resident's room. Three items - the resident's noise-canceling headphones, a replacement iPhone, and the resident's ATM/credit card - disappeared, prompting the family to request an investigation in line with what they understood to be Health and Safety Code requirements. The manager's responses are described as defensive and unprofessional. First, she claimed the missing items were not in her inventory, making verification impossible in her view. The family notes that inventory had never been discussed previously, despite the manager having earlier required them to purchase the resident's clothes and undergarments. The narrative then alleges that the manager implied the resident was not entitled to his belongings being safeguarded because he was only temporarily placed by Kaiser rather than a long-term resident. When the family asserted the resident's rights as a legal tenant and suggested consulting the facility's attorney, the manager accused the family member of making threats. She then allegedly went to the resident and insinuated that the family member was accusing the staff of theft, a claim the reviewers say is false and another example of what they consider untruthful communications. Finally, the manager insisted that future communication would be limited to in-person sign-offs for any items received by the resident, and she stated she would not communicate with the family member who was not a conservator, guardian, or immediate family. The overall impression in this portion of the narrative is one of obstruction, miscommunication, and a significant erosion of trust.
The reviews close on a starkly mixed note. The facility is labeled a "DUMP" by one speaker, with a blunt warning to others to avoid placing a loved one there, citing a sight-unseen tour that left the reviewers appalled by the state of the environment and the apparent unhappiness of residents. The language is emphatic and condemning, reinforcing a belief that the place had already fallen short of basic dignity and safety. Yet, in an abrupt counterpoint, the same collection of notes ends with a brief line that reads "Good experience," a reminder that the experiences described are not uniform and that some encounters may have been positive or at least less negative than others. The juxtaposition of these sentiments underscores an overall impression of inconsistency in care quality, with the manager's conduct and the handling of residents' belongings standing out as the most troubling elements.
Taken together, these reflections present a complex and emotionally charged portrait. On one hand, the facility is depicted as a place with a sincere aim to be a loving home for elderly residents, striving to meet health and safety standards and to keep families informed. On the other hand, the accounts focus intensely on a single manager whose behavior is described as punitive, unempathetic, and obstructive, particularly toward a vulnerable elder and the family members who try to advocate for him. Key grievances involve privacy violations through the sharing of sensitive incontinence information, a pattern of blaming and shaming rather than helping, and a dispute over accountability around missing personal items and safeguarding belongings. The motherlode of contention appears to revolve around communication - how information is shared, who is included in conversations, and what responsibilities the staff assume for protecting resident property and dignity. The two viewpoints together illustrate the tension that can arise in long-term care settings: a noble mission tempered by real-world challenges in management, transparency, and family engagement.
For readers considering care options, these narratives underscore the importance of clear, compassionate communication and strong, accountable leadership in any facility. They highlight how crucial it is for staff to respect residents' privacy and dignity, to support families regardless of their financial situation, and to handle missing belongings with thorough, objective processes. While one voice laments the overall environment as unsafe and unwelcoming, the other hints at positive aspects not fully captured in these symptoms. Ultimately, the stories emphasize that a home-like atmosphere depends not only on routines and safety codes but, perhaps more critically, on the daily conduct of managers and caregivers, the willingness to listen to families, and the capacity to respond with empathy when honest concerns arise.
15 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Metropolitan Oakland International (8 miles away) San Francisco International (16 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Opal Care in Oakland, CA is an exceptional assisted living community that provides personalized care and support for seniors in a comfortable and welcoming environment. Our dedicated staff offers a range of services to meet the unique needs of each resident, including assistance with daily activities such as bathing, dressing, and transfers.
At Opal Care, we prioritize the well-being and convenience of our residents. Our spacious and fully furnished accommodations ensure that everyone feels at home. Residents can enjoy delicious meals prepared by our experienced chefs in our elegant dining room, with special dietary restrictions taken into consideration. Housekeeping services are provided to maintain a clean and organized living space for all residents.
We understand the importance of staying connected with family and friends, which is why we offer Wi-Fi/high-speed internet access throughout the community. Residents can stay socially engaged through scheduled daily activities designed to promote mental stimulation, physical fitness, and social interaction. Additionally, our beautiful outdoor spaces provide opportunities for relaxation and enjoyment of nature.
Opal Care takes pride in coordinating with healthcare providers to ensure that all medical needs are met promptly and efficiently. We offer transportation arrangements for medical appointments to make it convenient for residents to receive necessary care. And for those with diabetes or special dietary restrictions, we provide customized meal plans designed specifically to support their health.
Located in Oakland, CA, Opal Care is surrounded by numerous amenities that enhance the quality of life for our residents. With 5 cafes, 20 parks, 25 pharmacies, 5 physicians' clinics, 16 restaurants, 6 transportation options nearby, as well as theaters and hospitals within close proximity - there are plenty of opportunities for recreation and easy access to essential services.
At Opal Care in Oakland, CA, we strive to create a vibrant community where seniors can thrive and receive the care they deserve while enjoying the comforts of home.
Opal Care is located at 3917 Opal Street, Oakland, CA 94609 in Alameda County, California
Opal Home Care
Oakland, CA
Excellent access to nearby amenities and services.
The Rehabilitation Center Of Oakland
Oakland, CA
Quality physical therapy and caring staff
The Rehabilitation Center Of Oakland reviews
The Rehabilitation Center Of Oakland images
Baywood Apartments
Oakland, CA
Strong nearby amenities and transport access.
Ladies Home Society of Oakland
Oakland, CA
Central Oakland location with abundant nearby amenities.
Gatewood Manor
Oakland, CA
Excellent access to parks, eateries, pharmacies, hospitals, and transportation.
Gatewood Manor costs
Gatewood Manor reviews
Gatewood Manor images
Piedmont Gardens
Oakland, CA
Active, well-rounded community with on-site amenities and a convenient Oakland location.
Piedmont Gardens costs
Piedmont Gardens reviews
Piedmont Gardens images
Silverado Berkeley
Berkeley, CA
Comprehensive memory care with brain fitness/mental wellness and extensive on-site amenities.
Silverado Berkeley costs
Silverado Berkeley reviews
Silverado Berkeley images
Pacifica Senior Living Oakland Heights
Oakland, CA
Friendly staff and clean, well-maintained facilities.
Pacifica Senior Living Oakland Heights costs
Pacifica Senior Living Oakland Heights reviews
Pacifica Senior Living Oakland Heights images
Strawberry Creek Lodge
Berkeley, CA
Excellent location with abundant nearby amenities (cafes, parks, pharmacies, hospitals, restaurants).
Assisted Living Support for Veterans: A Complete and Detailed Overview
The guide highlights the importance of assisted living facilities for aging veterans needing daily support, discusses unique challenges they face, and outlines available financial assistance from the VA, including the Aid and Attendance program. It emphasizes understanding eligibility criteria and navigating the VA system to access necessary benefits effectively.
Exploring the Contrasts Between Assisted Living and Skilled Nursing
The article compares assisted living and skilled nursing facilities, detailing their differing levels of assistance, medical support, cost structures, and day-to-day experiences. It emphasizes that assisted living is for those needing help with daily activities while maintaining independence, whereas skilled nursing facilities provide intensive medical care with 24-hour staff supervision.
The transition from assisted living to skilled nursing care is often prompted by complex medical needs that assisted living cannot meet, with key indicators including frequent health declines, increased falls, severe memory issues, and caregiver burnout. Families should recognize these signs early to discuss options with healthcare providers and prepare for the emotional and logistical aspects of moving to a facility that offers comprehensive medical support.
8 Key Indicators That Suggest It May Be Time to Transition from Assisted Living to Skilled Nursing Care