Allen Temple Arms l&ll

Pros

• The facility is described as nice.
• A reviewer calls it the best place to live in Oakland.

Cons

• The staff are uneducated, unprofessional, and very rude for no reason.
• The rent payment processing and tenant charges appear suspicious and require investigation.
• The area around the facility is terrible.
• The staff are new and uninformed about the facility.
• Questions during the interview were met with short, vague responses and little helpfulness.
• There is no parking for tenants in that neighborhood, increasing risk to vehicles.
• The surrounding area feels unsafe to walk, suggesting the need for a gun or a bodyguard.
• There are no nearby grocery stores.
• The waitlist questions are answered rudely, with staff treating callers as beneath them.
• The facility reportedly has roaches.
• The guest-entry system is inadequate for seniors, making access difficult for those who cannot walk or navigate newer phones.
• There are numerous car break-ins in the gated parking lot, despite cameras and security guards.

Review

The collection of reviews paints a conflicted and troubling picture of this facility. On one hand, several reviewers acknowledge a nice-looking building and a certain appeal in the setting. On the other hand, they repeatedly flag a cascade of problems that, in their view, undermine the overall experience and safety. The most persistent themes center on the staff, the way rent and fees are handled, and the surrounding neighborhood and security issues. Taken together, the comments suggest a facility that looks good on the outside but raises serious questions about management, customer service, and day-to-day operations.

Many reviewers describe the staff as uneducated about the facility and unprofessional in their conduct. They recount interactions that feel abrupt, vague, or dismissive, particularly during the interview process and in responses to basic questions. One reviewer noted that they were given short, vague answers that were not helpful, especially given that the facility clearly needs tenants. Another reviewer claimed the person who answered a question about the waitlist spoke to them as if they were beneath her, highlighting a broader perception of disrespectful treatment. Across multiple comments, the sentiment is that staff knowledge and communication habits do not instill confidence that tenants would be well cared for or fairly treated.

Financial handling and rent processing emerge as another major point of concern. Several reviewers question whether the staff are charging the correct rental amount per tenant and whether the rent processing practices are transparent or accurate. The sense conveyed is that there may be inconsistencies or a lack of clarity in how payments are applied, which is especially troubling for prospective tenants and those budgeting for senior living or other housing needs. The suggestion is not simply "one bad experience," but a pattern that makes people doubt the integrity of the billing process.

The neighborhood itself is described as a serious deterrent. Reviewers call the area "terrible" or unsafe and worry about parking and crime. Several mention that there is little or no parking for tenants in the vicinity, raising practical concerns about everyday life, deliveries, and visitors. The safety implications are underscored by comments about car break-ins in a gated parking lot, despite supposed security measures like cameras and guards. Some reviewers even imply that the overall environment feels dangerous for residents, including seniors, to the point of considering walking around with protection or a bodyguard. The absence of nearby amenities such as grocery stores compounds these safety concerns, contributing to an impression that living in this location would be inconvenient and risky.

Interpersonal experiences with staff extend into specific interactions about waitlists and visits. One reviewer recounts calling to ask questions about the waitlist and receiving a rude, condescending reception from an employee who claimed not to know how to answer basic questions. The impression left is that the staff may not be equipped to handle potential tenants or clients with courtesy or competence, which could have far-reaching effects for the facility's reputation and ability to attract new residents. The same reviewer and others also hint at broader dissatisfaction with the staff's attitude, describing the overall staff as a deterrent rather than a draw.

There are also disturbing reports about living conditions and pest management. One reviewer bluntly mentions roaches and implies that a family member, specifically a mother, needs to move away from the property due to these conditions. This adds a troubling dimension to the overall assessment, shifting the concern from purely administrative or safety matters to actual quality-of-life issues that could affect health and well-being.

Accessibility and senior-specific considerations receive pointed critique as well. Descriptions suggest a church-affiliated senior living option, which some might expect to have strong community support and helpful infrastructure. However, reviewers argue that the facility lacks a reliable mechanism for guests to be buzzed in, particularly after six months when many seniors may have difficulty physically getting to doors or interpreting newer guest-management technologies. The sentiment is that the system is not senior-friendly enough, leaving guests, visitors, and caregivers frustrated. In addition, there are persistent concerns about drug use and dealing observed in the area, with a call for more visible security, despite claims of cameras and guards. The overall message is that safety for seniors and residents is not as robust as it should be, given the age and vulnerability of the population served.

Amid these criticisms, one line stands out as a surprising outlier. A reviewer asserts, simply and starkly, that this is the best place to live in Oakland. This single positive note contrasts sharply with the majority of the commentary and may reflect a personal experience or a particular perspective that diverges from the common themes of dissatisfaction. It serves as a reminder that opinions about a facility can vary widely and that individual experiences may not always align with broader trends.

Taken together, the reviews suggest a pattern of concerns that potential tenants or clients would be wise to investigate thoroughly before making any commitments. The strongest takeaways center on the need for improved staff training and customer service, transparent and accurate rent processing, and robust safety and security measures commensurate with the neighborhood and the needs of seniors. Prospective residents should consider conducting their own due diligence: visit the property at different times, speak with current tenants if possible, request a clear breakdown of all charges, verify the security and visitor procedures, and assess whether the area and amenities meet their personal safety and daily living needs.

This part of Oakland, California, offers a convenient and diverse range of amenities that cater to seniors looking for a comfortable and accessible neighborhood. With several pharmacies within a short distance, easy access to transportation options like JSX and the Fruitvale BART Station, as well as proximity to hospitals such as Kaiser Permanente San Leandro Labor & Delivery and Highland Hospital, residents can rest assured that their medical needs will be well taken care of. Additionally, the area boasts a variety of restaurants, cafes, parks, places of worship, and theaters to provide ample opportunities for leisure activities and social engagement. Overall, this neighborhood provides a well-rounded environment for seniors seeking convenience and community in their living space.

Pharmacies

• Walgreens (2.3 miles)
• Rite Aid (2.9 miles)
• Kaiser Permanente Pharmacy (3.5 miles)
• CVS Pharmacy (3.5 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (3.8 miles)
• Harborside Health Center (3.9 miles)

Transportation

• JSX (2.4 miles)
• Fruitvale BART Station (2.8 miles)
• 20/21 Bus Stop (3.5 miles)
• Southwest Airlines Ticket Counter (3.5 miles)
• Oakland International Airport (OAK) (3.5 miles)
• Terminal 2 (3.5 miles)
• Escape Lounge (3.6 miles)

Restaurants

• Top Hatters Kitchen & Bar (2.5 miles)
• Nido’s Backyard (5.4 miles)
• In-N-Out Burger (5.4 miles)
• In-N-Out Burger (5.6 miles)
• Original Pattern Brewing Company (5.7 miles)
• Seawolf (5.8 miles)
• Jack London Square (6 miles)

Parks

• Lincoln Park (2.8 miles)
• Chabot Park (3.1 miles)
• Avenue Terrace Playground (3.2 miles)
• Redwood Regional Park (3.8 miles)
• Joaquin Miller Park (3.9 miles)
• Dimond Park (3.9 miles)
• Shoreline Park (4.4 miles)

Hospitals

• Kaiser Permanente San Leandro Labor & Delivery (3.5 miles)
• Highland Hospital (4.1 miles)
• Kaiser Permanente Post-Acute Care Center (5.9 miles)
• Kaiser OB-GYN (6.3 miles)
• Eden Medical Center (6.3 miles)
• Kaiser Permanente Oakland Medical Center (6.4 miles)
• Sutter Alta Bates Summit Medical Center: Summit Camps (6.4 miles)

Places of Worship

• Bethel Presbyterian Church Of San Leandro (3.8 miles)
• Bay Area Chinese Bible Church (3.8 miles)
• First Baptist Church Of Castro Valley (6.6 miles)

Physicians

• One Medical (5.6 miles)
• Kaiser Permanente Medical Center - Mosswood Building (6.4 miles)
• Dr Mark Mandel M.D. - Optima Medical Assoc (7.8 miles)
• Urology: Sutter East Bay Medical Foundation (8.4 miles)

Cafes

• Bicycle Coffee (5.8 miles)
• Si Si Caffe (6 miles)
• Blue Bottle Coffee (6.6 miles)
• Starbucks (6.9 miles)
• Highwire Coffee Roasters (7.2 miles)
• Starbucks (7.9 miles)

Theaters

• AMC Bay Street 16 (8.1 miles)