Care for Seniors

Pros

• The staff and caregivers of At Home Caregivers are wonderful.
• The caregivers are patient, warm and lovely people.
• Peter Rubens, the owner, is amazing.
• The At Home Caregivers team mustered quickly and kindly to help with 24/7 care.
• Tiffany is always on top of scheduling issues.
• The caregivers are definitely well trained and professional.

Cons

• Some of the charges appeared questionable.
• The company proceeded to make an unauthorized debit from the loved one's account.
• This action resulted in the account being overdrawn, causing significant financial distress and complications for the loved one.
• The reviewer found it suspicious that they took the applicant's documentation and Social Security.
• The applicant was told they were no longer needed, even though there were signs advertising caregiver positions.
• The reviewer does not recommend flying there.

Review

The collection of experiences shared about At Home Caregivers paints a picture of a service that many clients find deeply reassuring and exceptionally capable, while also surfacing serious concerns around billing practices and employment processes. On one hand, several reviews speak to the sincerity, compassion, and reliability of the caregiving teams, highlighting how quickly and effectively they respond to urgent needs and become welcome, trusted members of the family circle. On the other hand, there are troubling accounts about financial disputes and questionable handling of applicant information that accompany some clients' interactions with the company.

A recurring theme in the testimonials is the high level of care and responsiveness delivered when a loved one requires immediate or ongoing assistance. One reviewer notes the importance of 24-hour care for their mother and commends the staff and caregivers for their quick response, describing them as trustworthy, lovely, and compassionate. This sentiment underscores a core strength of At Home Caregivers: the ability to deploy compassionate professionals who can step in during critical moments and provide comfort and reliable support to both patients and families who are navigating difficult times.

Another reviewer speaks to the trust and consistency that developed over time after bringing At Home Caregivers into their home to care for a father returning from the hospital. They describe the caregivers as amazing and capable of guiding the family through all the steps needed to keep their dad comfortable. The praise continues with a sense of gratitude and warmth, emphasizing human kindness and the meaningful impact these caregivers have on the family during challenging transitions. The same reviewer expresses appreciation for the staff's availability and the sense that these caregivers became an important, familial part of their father's care experience.

Further reinforcing the positive impression, a third testimonial highlights the team's efficiency and reliability in arranging 24/7 care. It mentions Melody, who onboarded the family efficiently and cheerfully, and Tiffany, who consistently stayed on top of scheduling issues. The caregivers are described as patient, warm, and lovely people, with the reviewer noting their gratitude for the entire At Home Caregivers team. This account highlights not only the clinical or practical aspects of caregiving but also the interpersonal strengths - communication, consistent follow-through, and genuine kindness - that help families feel supported day in and day out.

There is also a deeply favorable long-term perspective offered by a family that has relied on the service for five years. They describe caring for a husband with dementia and applaud Peter Rubens, the owner, for his high standards and the way he expects his caregivers to perform. The caregiver team is portrayed as well trained and professional, with a strong level of trust that the caregivers will do what is best for the patient and treat him like family. The family also mentions a yearly Christmas party and entertainment, signaling not only consistent care but also a sense of community and ongoing appreciation within the broader caregiving network. The sentiment ends on a confident note: they would not consider going anywhere else.

Together, these reviews present a nuanced portrait. The heart of the narrative is clear: when it comes to the daily realities of caregiving - 24/7 availability, compassionate interaction, and steady, trustworthy assistance - At Home Caregivers appears to deliver substantial value and reliable support. Families repeatedly describe caregivers who become integral to the patient's daily life, providing reassurance, comfort, and practical help at a time when both patients and their loved ones need it most. The recurring themes of trust, warmth, and dependable communication are underscored by examples of successful, long-term engagements that help families navigate medical and care-related milestones.

Yet alongside these affirmations of care quality, there are serious red flags raised by others who have interacted with the company. A number of concerns center on billing and financial practices. One account details an invoice review that uncovered questionable charges, followed by an unauthorized debit that overdrawn a loved one's account. The reviewer emphasizes that while the company may have the right to send balances to collections, they purportedly lack the legal authority to directly access or withdraw funds from a bank account without explicit permission, leading the family to seek legal representation to protect their loved one's financial well-being and rights going forward. This kind of account, if accurate, points to critical issues around consent, authorization, and proper handling of client funds.

Another troubling experience involves the employment process. The reviewer claims they applied for a job, provided documentation and their Social Security information, and were told there were no shifts or employment opportunities available despite a sign that suggested a need for caregivers. The account describes the documents being taken and later told the applicant that they were no longer needed, which the reviewer finds highly suspicious. The message attached to this experience warns others against relying on the operation, even suggesting that the situation was unsettling enough to discourage readers from choosing the service in the context of employment screening and handling of personal information.

Taken together, the set of reviews reflects a service that can deliver deeply meaningful care and reliable support in daily life while also raising questions about financial practices and hiring processes. For families and prospective clients, the essential takeaway is twofold: on the care front, many families clearly experience compassionate, capable caregivers who establish trust and become valued members of the caregiving team; on the financial and employment fronts, there are warnings that demand careful scrutiny and due diligence. If you are considering At Home Caregivers, it would be prudent to verify billing procedures, confirm consented access to funds, and assess employment-related practices in addition to evaluating the quality of care, so that you can make a fully informed decision aligned with your family's needs and rights.

This part of Novato, California offers a variety of amenities for seniors looking to settle in the area. With several restaurants nearby such as Italian Delite Submarine Sandwiches and Moylan's Brewery & Restaurant, there are plenty of dining options to enjoy. Additionally, there are multiple healthcare providers in close proximity including Novato Urgent Care Center and Marin Orthopedics & Sports Medicine, ensuring easy access to medical services. The area also boasts beautiful parks like Pioneer Park and Miwok Park for leisurely walks and outdoor activities. For entertainment, residents can visit the nearby Century Theaters or Boulevard Cinemas. Places of worship such as St Vincent De Paul Church and Valley Baptist Church provide spiritual support for those who seek it. Overall, this neighborhood offers a convenient and well-rounded environment for seniors looking to make a home in Novato.

Restaurants

• Mi Pueblo (1.6 miles)
• Italian Delite Submarine Sandwiches (1.7 miles)
• Bacon (1.8 miles)
• Moylan's Brewery & Restaurant (2.1 miles)
• Chick-Fil-A (2.1 miles)
• In-N-Out Burger (2.4 miles)
• McDonald's (4.5 miles)

Physicians

• Novato Urgent Care Center (1.7 miles)
• Marin Orthopedics & Sports Medicine (1.9 miles)
• Sonia Sadarangani, MD (1.9 miles)
• Institute for Health and Healing: Novato Community Hospital (1.9 miles)
• Novato Dermatology (1.9 miles)
• Brian Hollander, DDS, MS (2.4 miles)
• Gail Altschuler (2.5 miles)

Hospitals

• Chaplain's Office: Novato Community Hospital: Sutter Health Affiliate (1.8 miles)
• Novato Community Hospital (1.8 miles)
• Evergreen Health Rehabilitation Center (8.8 miles)
• Caremeridian (9.3 miles)
• Petaluma Valley Hospital-Radiology & Laboratory Outpatient Clinic (9.9 miles)
• Parkside Recovery Centers (10 miles)
• SRM Alliance Hospital Services (10 miles)

Cafes

• Starbucks (1.9 miles)
• Red Whale Coffee (7.3 miles)
• Java Hut (9.3 miles)
• Split Rock Tap & Wheel (9.6 miles)
• Fairfax Coffee Roastery (9.7 miles)

Pharmacies

• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.5 miles)
• Longs Drugs (2.5 miles)
• Walgreens (8 miles)
• Lucky Supermarket Pharmacy (8.2 miles)
• Rite Aid (8.2 miles)
• CVS Pharmacy (8.3 miles)

Parks

• Pioneer Park (2.3 miles)
• Miwok Park (2.9 miles)
• Lucas Valley Park (6.5 miles)
• McNear Park (8.4 miles)
• Lagoon Park (8.7 miles)
• China Camp State Park (8.7 miles)
• Sun Valley Park (9.8 miles)

Transportation

• Smart Train Station Hamilton (4.9 miles)

Theaters

• Century Theaters (8.4 miles)
• Boulevard Cinemas (8.9 miles)

Places of Worship

• St Vincent De Paul Church (9 miles)
• Valley Baptist Church (9.1 miles)