15329 Gard Avenue., Norwalk, CA 90650
For more information about senior living options: (866) 208-4318
Overall Review of Three A's Board & Care Home
Pros
The facility is clean.- The staff are friendly, kind, and compassionate, and accommodate requests.
- Cottage Crest staff provided excellent service.
- The new ownership has brought improvements and a refreshed look.
- Housekeeping is consistently cleaning.
- The nurses and staff are very helpful.
Cons
The reviewer claims the staff gave Ativan to an elderly patient, a medication they say should never be given to seniors.- The reviewer asserts this led to the patient falling into a coma and needing ER care, leaving her weak and in need of therapy.
- The reviewer warns not to leave loved ones in this place.
- The reviewer reports a lice outbreak on a resident’s aunt, indicating the facility needs to clean and improve.
- The reviewer describes new ownership as bringing pain, implying negative consequences from the change in ownership.
Review
Three A's Board & Care Home in Norwalk is best suited for families seeking a small, intimate, home‑like setting where cleanliness and personal attention matter more than extensive medical oversight. The community reads as adorable and cozy, with a strong emphasis on upkeep. New ownership has brought noticeable improvements to housekeeping, and staff are consistently described as friendly, compassionate, and responsive to requests. For a resident who values flexible visitation, straightforward communication, and a calm domestic atmosphere, this facility can be an appropriate match.
This option may not be right for those who require intensive clinical management or strict medication protocols. A serious incident involving a senior receiving a drug rarely recommended for long‑term use underscores the need for stringent oversight, monitoring, and error prevention. Reports of a lice incident also hint at occasional lapses in cleanliness, suggesting that sanitation practices can fluctuate. Families with residents needing regular skilled nursing, complex therapies, or tight medical supervision should consider alternatives with stronger clinical staffing and more formal infection‑control protocols.
On the positive side, the practical strengths are real and meaningful. Cleanliness and a compact, homelike scale enable caregivers to know residents well and respond quickly to needs. Families repeatedly note friendly, helpful staff who accommodate requests, and the policy of open visitation reduces isolation and supports care coordination. The refreshed appearance under new ownership, improved housekeeping focus and a well‑kept environment, contributes to a sense of safety and comfort that residents and families can feel in day‑to‑day life.
The main concerns carry significant weight in decision making. The medication lapse cannot be dismissed given its potential harm and the subsequent recovery and therapy required. The lice episode signals that cleanliness and infection control must be ongoing priorities, not occasional efforts. In a small, home‑style setting, such issues can erode trust and create anxiety for families evaluating ongoing safety. For residents with higher medical risk or those transitioning from hospital to home-like care, these gaps may become decisive factors.
Viewed in context, the strengths slightly offset the risks for a particular resident profile. The intimate setting and accessible staff translate into personalized care planning and more direct day‑to‑day engagement. Flexible visitation supports family involvement, a critical component of monitoring progress and ensuring continuity of care. Cleanliness and a compassionate staff ethos provide a solid foundation for well‑being. If management sustains rigorous medication verification, clear incident responses, and steady housekeeping, these advantages become meaningful, not merely incremental, and can justify choosing this home over a larger, more medicated setting.
Decision guidance: this community warrants a serious look for families prioritizing a warm, low‑traffic environment with strong housekeeping and responsive staff, and who are willing to actively oversee medication processes and infection control. For those needing reliable skilled nursing, consistent clinical oversight, or a track record of minimizing med errors, alternatives with larger care teams are worth evaluating. Before deciding, request a documented medication management plan, inquire about staff‑to‑resident ratios, and arrange visits at different times to gauge consistency. With those assurances in place, Three A's Board & Care Home can offer a cost‑conscious, homelike option that respects autonomy while delivering attentive, person‑centered care.
6 resident community capacity
Assisted Living
Board and Care Home
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Long Beach (Daugherty) (6 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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