Heritage Park Apartments

Pros

• Emilina, the leasing office manager, is very friendly, understanding, and cares about residents.
• Emilina is described as one of the most caring managers residents have ever met.
• Jose Rodriguez, the maintenance supervisor, goes out of his way to keep the property clean and responds quickly to repair requests, doing the job correctly the first time.
• Jose is consistently helpful, courteous, and maintains a positive attitude while fixing problems.
• The maintenance team is fast to respond and completes repairs efficiently, often going above and beyond.
• Residents praise the staff for their professionalism, reliability, and dedication to resident welfare.
• The property is well-maintained thanks to the staff's pride and integrity.

Cons

• Management refused to reimburse residents after a flood and mold contamination.
• Management won't call 911 when someone falls or is ill and won't get involved in crises.
• Residents are told not to expect help from management in emergencies.
• The security door has a 1?2 inch gap around it, leaving homes insecure and allowing pests to enter.
• There is a lazy, rude front-desk employee.
• The complex is very expensive.
• Mold remediation issues persisted, with Hazmat destroying clothes and linens and residents staying in hotels for extended periods.
• A fire last spring left several units badly burned and eight uninhabitable.

Review

Heritage Park in Norco comes across in these reflections as a place where the people who live there feel seen, heard, and cared for. Across multiple accounts, residents describe a community anchored by a professional, friendly leasing team and a maintenance staff that consistently goes the extra mile. The property sits in a convenient location, right across from a senior center and within reach of several shopping centers, but it is the human element - the managers and maintenance crew - that most people highlight as making life there pleasant and livable.

Central to the praise is Emalina, Emmalina, or Emilina - the leasing office manager who many residents remember as kind, understanding, and deeply committed to the well-being of the residents. In several entries, people stress how she greets residents with warmth and takes their concerns seriously, often resolving issues quickly and with genuine care. One vivid observation notes that Emalina was seen personally opening the clubhouse to help neighbors use the bathroom during a stressful moment after a fire, and that she remained involved in coordinating support for residents in the days that followed. The sentiment that shines through is that Emalina (by various spellings across posts) stands out as one of the best property managers people have had, someone who truly puts residents first.

The maintenance team also earns consistent high praise, led by a technician repeatedly identified as Jose (with surnames appearing as Rodriguez or Gonzalez in different posts). He is described as the kind of handyman who fixes problems correctly the first time, communicates clearly about when he will be at an apartment, and tackles tasks with dedication and pride. Stories recount him changing batteries in smoke detectors, cleaning and replacing air filters, and tracing issues to their root causes - like discovering a clogged outside unit full of pine needles and leaves, then cleaning it out and restoring the AC's performance. Multiple residents note that Jose is not only skilled but also friendly, diligent, and dependable, turning routine maintenance into a reassuring experience for tenants who know they can trust his follow-through.

The community's resilience is highlighted in crisis moments, where staff members - especially Emalina and Jose - are described as stepping up to support neighbors. After a recent fire, Emalina is credited with coordinating access to the clubhouse and assisting residents as the situation unfolded, while Jose and the maintenance team are described as being on the scene to help residents and fire crews alike, offering comfort and practical help. In these entries, the relationship between staff and residents feels practical and intimate - the staff are not distant administrators but active participants in the daily lives and emergencies of the people who live there.

Long-time residents speak to a track record of reliability and care in everyday operations. One account emphasizes seven years of residency with consistently helpful staff, especially in maintenance, where a dedicated team member named Jose is repeatedly praised for fast, thorough repairs and for handling tasks in a timely manner, often going beyond what is expected. There are mentions of specific happy memories - like how a well-timed maintenance visit helped a family feel secure in their home, and how a caregiver's assistance to a neighbor who had fallen was swiftly supported by the maintenance crew. This continuity of experienced staff and positive interactions contributes to a sense of stability and community within Heritage Park.

Yet, the collection of reviews does not gloss over serious concerns that some residents have raised about management and safety practices. A particularly detailed and troubling post recounts incidents from 2020, describing persistent mold after a hot-water pipe burst that caused extensive flooding and hotel stays at the resident's expense. The writer charges that management did not take appropriate action, including not contacting emergency services in a crisis, and questions the ethics of handling repairs and reimbursements. The narrative also touches on broader issues - from a lack of timely and effective responses to emergencies to longer-standing complaints about building safety, including a newly installed security door with noticeable gaps that could allow entry by critters and potential security risks. In this voice, there is a stark warning about what can feel like a disconnect between the care staff on the ground and decisions made by management at higher levels.

Against these critiques, other residents point to positive relationships and anecdotes that underscore the strength of the community. The care shown by Jose in particular - someone described as always busy, always helpful, and always a reassuring presence in the apartment - continues to be a source of gratitude. There are mentions of meals delivered through Meals on Wheels, and of the warmth of neighbors who celebrate the kindness of staff by describing how much their family members appreciate the maintenance team, especially when a loved one needed assistance after a fall. The overall tone from many residents is that Heritage Park can be a great place to live - characterized by helpful staff, a strong sense of community, and a willingness to go the extra mile - while acknowledging that there are serious concerns that warrant attention and improvement.

In the end, the sentiment tilts toward a combination of pride and pressure. Residents frequently describe Heritage Park as a great place to live, with a wonderful location and a staff who genuinely cares. Yet the same voices are unafraid to voice frustration about past safety issues, the ethics of management decisions, and the practical realities of ongoing maintenance challenges. The recurring tribute to Emalina (in its varied spellings) and to Jose - the dependable, people-centered team members - suggests a foundation built on real human connection. For many, this is what keeps Heritage Park alive as a community worth staying in: it is warm, supportive, and community-driven, even as a few critical issues remind everyone that continuous improvement is essential to ensure every resident feels safe, respected, and well cared for.

Located in Norco, California, this area offers a variety of amenities and services that cater to senior living needs. With several dining options ranging from casual eateries like Norco's Best Burgers to more familiar chains such as In-N-Out Burger and McDonald's, residents can enjoy a diverse selection of meals. Nearby pharmacies include Rite Aid, CVS Pharmacy, and Walgreens for convenient access to medications and health supplies. The neighborhood also boasts several parks like Eastvale Community Park and River Walk Park, providing opportunities for outdoor recreation and relaxation. For medical care, there are various physicians' offices and urgent care facilities in close proximity. Additionally, transportation options are easily accessible with Chino Airport and Ontario International Airport nearby. Places of worship like Crosspoint Church and BAPS Shri Swaminarayan Mandir offer spiritual fulfillment for those seeking religious communities. Overall, this part of Norco provides a well-rounded environment suitable for senior living with its range of amenities and services.

Restaurants

• Norco's Best Burgers (0.4 miles)
• In-N-Out Burger (0.9 miles)
• Goodfellas Cafe (2.9 miles)
• Jack In The Box (3.3 miles)
• Lazy Dog Restaurant & Bar (3.3 miles)
• McDonald's (3.7 miles)
• On The Border Mexican Grill & Cantina (3.9 miles)

Pharmacies

• Rite Aid (1.4 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (2 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (3.7 miles)
• Tap Pharmacy (3.9 miles)

Parks

• Eastvale Community Park (1.9 miles)
• River Walk Park (2.1 miles)
• Deer Creek Park (3.7 miles)
• Vernola Family Park (5 miles)
• Alterra Park (8.3 miles)
• Ruben S Ayala Park (9.8 miles)

Physicians

• Citrus Valley Urgent Care (3.3 miles)
• Dr Deguzman's Office (3.4 miles)
• Tricounty Eye Institute (3.6 miles)
• Clinica Medica Familiar (3.6 miles)
• West Dermatology Riverside (3.9 miles)
• Riverside Family Physicians (3.9 miles)
• Corona Veterans Health Clinic (4.3 miles)

Cafes

• Panera Bread (3.7 miles)
• Dutch Bros Coffee (3.8 miles)
• Starbucks (6.4 miles)
• Wanda's Cafe (7.7 miles)

Hospitals

• Molina Medical Center (4.5 miles)
• Vista Cove Care Center At Corona (5 miles)
• Windsor Cypress Gardens Healthcare (6.6 miles)
• Parkview Community Hospital Medical Center (7 miles)
• Riverside Center (9.9 miles)

Theaters

• AMC Tyler Galleria 16, NEW RESERVED SEATING: Save your favorite seat in advance (5.9 miles)
• Regal Edwards Corona Crossings & RPX (7.3 miles)
• Regal Riverside Plaza (10.1 miles)

Transportation

• Chino Airport (CNO) (6.4 miles)
• Ontario International Airport (ONT) (9.8 miles)
• Ontario Int'L-Terminal 4 (9.8 miles)
• Baggage Claim T4 (9.8 miles)
• Baggage Claim T2 (9.9 miles)
• Ontario International Airport - Terminal 2 (9.9 miles)

Places of Worship

• Crosspoint Church (7.5 miles)
• BAPS Shri Swaminarayan Mandir (8.7 miles)
• Riverside Community Church (9.1 miles)