1Heart Caregiver Services - Newport Beach

Pros

• The branches are under new ownership and management.
• The staff are described as great.
• One of the owners is a registered nurse, which gives confidence they truly understand care.
• They provide both non-medical caregiving services and facility staffing.
• They offer free services to client facilities, including photo booths, entertainment, brain fitness and neurobics, fall prevention seminars, and talks for seniors and staff.
• Their staff are paid correctly including overtime, and caregivers are registered, bonded, and have workers' compensation insurance.
• They provide reliable service to the Mission Viejo facility.
• It is a great center with very kind employees.

Cons

• The reviewer claims that employees aren't paid correctly and don't bother showing up.
• The reviewer notes that caregivers have huge lapses in quality.

Review

1Heart Caregiver Services operates branches in Newport Beach and Fullerton that service a wide swath of nearby communities, including Mission Viejo, Laguna Beach, Laguna Hills, Dana Point, Brea, Orange, Yorba Linda, and La Habra. Under new ownership and management, the team described by one reviewer feels capable and trustworthy, with one owner who is a registered nurse. Although the care provided is non-medical, the presence of a licensed nurse at the helm gives the impression that the staff truly understands care. In addition to non-medical caregiving, these branches also supply facility staffing, a role that extends the agency's reach beyond individual clients. The reviewer highlights a notable array of FREE services offered to client facilities, such as photo booths, entertainment, brain fitness and "neurobics," fall-prevention seminars, and various talks aimed at both seniors and the facility staff. This emphasis on value-added programming appears to be a distinguishing feature of their approach. The caregiver team is described as being paid correctly, including overtime, and as registered, bonded, and covered by workers' compensation insurance - a combination the reviewer believes is essential in the industry. The upshot is a message of reliability and trust, specifically in service to a Mission Viejo facility.

Yet, other voices in the same sphere tell a more troubled story. A different reviewer asserts that employees are not paid correctly and that some caregivers don't bother showing up, signaling a lack of reliability and accountability. The same account paints a picture of substantial lapses in quality among caregivers, suggesting inconsistencies that could affect the level of care provided. In a striking detail, the reviewer notes spending $50 of their own money to obtain additional training for a caregiver, implying gaps in initial training or supervision that required external supplementation. Taken together, these points present a stark contrast to the more positive, policy-driven picture of the agency's operations and raise questions about payroll practices, staff attendance, and ongoing quality control.

Amid these divergent experiences, another reviewer offers a softer, celebratory view. This person describes the center as great and praises the kindness shown toward employees, underscoring a positive workplace culture. They acknowledge the possibility that their one-star rating could have been accidental - perhaps a child or other indiscretion - expressing regret over the rating while reiterating that the center is, in their view, commendable. This note adds to the mosaic of impressions: even among supportive voices, there is an acknowledgment that ratings and perceptions can be malleable, and the overall sentiment remains favorable.

Together, these accounts sketch a balanced portrait of 1Heart Caregiver Services' Newport Beach and Fullerton branches. The organization is credited with a forward-thinking model that blends non-medical caregiving with facility staffing, complemented by a suite of free, value-add services designed to support seniors and the facilities that care for them. The leadership's claim of a nurse-backed, mission-driven approach, paired with commitments to proper payroll practices and insurance coverage, suggests a professional framework intended to safeguard both clients and caregivers. At the same time, the negative experiences highlight real vulnerabilities - pay and attendance issues, quality lapses, and the perception that some caregivers may not be adequately prepared or consistently supervised. These tensions remind potential clients and facilities to conduct careful due diligence, ask specific questions about payroll, training, and oversight, and seek transparent references before engaging staff from any agency.

In the end, the story presents a company with clear strengths and a distinctive value proposition: a locally focused operation backed by new ownership, a nurse-led sense of accountability, and a broad set of complimentary services that can enhance the experience of both clients and facilities. It also underscores the importance of reliability and rigorous staff management in the non-medical caregiving space. Readers and prospective clients are encouraged to verify current ownership status, inquire about pay practices and overtime policies, review staff credentials and insurance coverage, and request feedback from other facilities and families who have worked with the agency. This combination of strengths and cautions provides a nuanced view of what to expect when partnering with these branches in Orange County communities.

This part of Newport Beach, California offers a diverse range of amenities and services that would be beneficial for seniors looking to reside in the area. With several parks nearby such as Bonita Canyon Park and William R. Mason Regional Park, residents can enjoy outdoor activities and leisurely walks. In addition, there are numerous pharmacies, restaurants, cafes, and healthcare facilities within a short driving distance, providing convenience for everyday needs and medical care. The close proximity to John Wayne Airport and major hospitals like Hoag Hospital Newport Beach and Kaiser Permanente Hospital ensures easy access to transportation and quality medical services when needed. Additionally, there are entertainment options available with theaters like AMC Tustin 14 At The District nearby. Places of worship such as Islamic Center of Irvine and Harvest Community Church of Irvine cater to spiritual needs within the community. Overall, this neighborhood provides a well-rounded environment for senior living with its abundance of resources and recreational opportunities.

Parks

• Bonita Canyon Park (0.9 miles)
• Corona Del Mar State Beach (2.4 miles)
• William R. Mason Regional Park (2.7 miles)
• Crystal Cove State Park (5 miles)
• Seeley Park (5.3 miles)
• Plaza Park (5.4 miles)
• Ashwood Park (5.8 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (2.2 miles)
• Rite Aid (2.3 miles)
• Rite Aid (2.9 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.1 miles)
• Rite Aid (3.4 miles)

Restaurants

• Cafe R & D (0.9 miles)
• Red O (1.2 miles)
• In-N-Out Burger (2.1 miles)
• Chick-Fil-A (2.2 miles)
• Chipotle Mexican Grill (2.2 miles)
• Dick Church's Restaurant (2.9 miles)
• North Italia (3.2 miles)

Physicians

• Newport Orthopedic Institute (1.6 miles)
• Newport Heart North (3.3 miles)
• Kaiser Permanente Orthopedics (5.8 miles)
• Coastal Kids (6.2 miles)
• Hoag Tustin Legacy (6.6 miles)
• Hoag Medical Group (6.6 miles)
• Kaiser Permenente Tustin Medical Offices (7.5 miles)

Cafes

• Starbucks (1.7 miles)
• Rose Bakery Cafe (2.4 miles)
• Blue Bottle Coffee (3.5 miles)
• Honor Coffee Roasters (3.5 miles)
• MoonGoat Coffee Roasters (3.9 miles)
• Nespresso Boutique at Bloomingdale's (4.3 miles)
• Diamond Jamboree Shopping Center (4.5 miles)

Transportation

• John Wayne Airport (SNA) (3.4 miles)
• Terminal A (3.5 miles)

Hospitals

• Hoag Hospital Newport Beach (3.5 miles)
• Kaiser Permanente Hospital (5.8 miles)

Theaters

• Amc Tustin 14 At The District (5.2 miles)
• Regal Irvine Spectrum Screenx, 4Dx, Imax, RPX & Vip (7.3 miles)

Places of Worship

• Islamic Center of Irvine (7.5 miles)
• Harvest Community Church of Irvine (7.8 miles)