Sage Mountain Senior Living

Pros

• The facility is beautiful, modern, and well-maintained, providing a pleasant living environment for residents.
• Staff members are friendly, dedicated, and genuinely care about the residents' well-being, making families feel reassured.
• Residents express a strong sense of safety and happiness in their new home at Sage Mountain.
• The dining service is exceptional, offering gourmet-quality meals that residents enjoy.
• The transition process for new residents is smooth due to the supportive and caring staff.
• The facility offers a variety of activities and amenities that engage residents and create a community atmosphere.
• Families appreciate the clear communication from staff regarding their loved ones' care and needs.

Cons

• The recent charge for room trash removal is not appreciated, especially when cleaning is included in the rent.
• Family instructions are often not followed, and there is a lack of protocol for having residents ready for appointments.
• Laundry services frequently result in missing items, and wait times for assistance can be excessive, with reports of delays up to two hours or no response at all.
• Staffing levels appear too lean in Memory Care, leading to unaddressed resident needs in a timely manner.
• There are complaints about the quality of caregivers, med techs, and laundry services.
• Some residents experience issues such as bad shower facilities and inadequate phone service in their rooms.
• Management turnover seems high on the clinical side, affecting responsiveness and care quality.
• Concerns have been raised regarding insufficient activities for more active residents.
• There is dissatisfaction with a lack of a full-time driver to transport residents to appointments since their previous driver quit.

Review

Sage Mountain Senior Living has garnered a range of feedback from families and residents, encapsulating both the strengths and weaknesses of the facility. Overall, many reviews express a positive sentiment, highlighting the beautiful ambiance of the community and its scenic location atop a mountain overlooking the Conejo Valley. The respondents often commend the modern design of Sage Mountain, describing it as hotel-like and well-maintained. This aesthetic quality contributes to a welcoming environment that resonates with both residents and their families. The staff's dedication also receives praise across numerous reviews; many describe them as friendly, caring, and responsive to the needs of residents.

While most experiences are generally positive, several reviewers indicate areas where improvement is needed. A recurring concern is about staffing levels in memory care, with some noting that during busy times, it feels understaffed to adequately support all residents' needs. Reports of long wait times for assistance—sometimes exceeding an hour—suggest that there are gaps in timely caregiving. Additionally, families have expressed frustration over logistical issues such as missing laundry items and ineffective adherence to specific instructions about health-related protocols or appointments for their loved ones.

Despite these challenges, many families found peace of mind knowing their relatives are residing in Sage Mountain Senior Living. One reviewer specifically noted how supportive staff were during their transition from another assisted living facility, creating a family-like atmosphere within the community that helps ease adjustment difficulties for new residents. With engaging activities available—albeit calls for more variety in exercise options—they create opportunities for socialization among residents while fostering a sense of belonging.

Another major highlight mentioned throughout several reviews is the food quality at Sage Mountain. Committed attention to culinary excellence stands out as one aspect where numerous individuals feel this facility surpasses others they have toured. Families report that meal offerings exceed expectations commonly associated with senior living dining services—described by some as "gourmet" or "hotel-quality." However, despite this achievement in dining satisfaction, some reviewers urge management to allocate resources toward hiring additional drivers to facilitate transportation for off-site appointments—a service which has reportedly diminished since losing their previous driver.

A frequent theme within the positive feedback revolves around communication effectiveness provided by both administrative staff and caregiving teams. Families appreciate being able to reach out easily when inquiries arise regarding their loved ones’ well-being or logistics at the facility—and receiving prompt responses appears vital in helping maintain caregivers' trustworthiness and reliability perceptions among families navigating difficult transitions due to aging-related changes.

However, not every review paints an entirely favorable picture; there are criticisms regarding management turnover and responsiveness on clinical matters which could potentially lead to inconsistency within resident care experiences over time. In closing remarks made by various reviewers who visit or tour Sage Mountain Senior Living—the attraction lies primarily in its beauty—the good-hearted nature exhibited by staff—the variety offered through amenities—and notably high-quality meals served daily—but balancing these strengths against operational challenges remains pivotal for continuing success at this remarkable location dedicated towards enriching seniors’ lives long-term.

This area of Thousand Oaks, California, offers a variety of amenities that cater to senior living needs. With several restaurants nearby such as Love Pho Cafe and The Cheesecake Factory, residents can enjoy a diverse selection of dining options. Additionally, there are reputable physicians and pharmacies in close proximity, including Keith A. Robertson, MD and Burt's Pharmacy for medical care and prescription needs. For recreational activities, residents can visit Dos Vientos Community Park or Thousand Oaks Community Center and Park for outdoor enjoyment. In terms of healthcare services, Los Robles Hospital Cancer Center and St John's Hospital Camarillo are easily accessible within a short distance. Overall, this neighborhood provides convenience, comfort, and accessibility for seniors looking to settle in the Thousand Oaks area.

Restaurants

• McDonald's (1 miles)
• Love Pho Cafe (2 miles)
• In-N-Out Burger (2.4 miles)
• Del Taco (2.5 miles)
• The Cheesecake Factory (3.8 miles)
• Taco Bell (4.3 miles)
• Chick-Fil-A (4.5 miles)

Physicians

• Keith A. Robertson, MD (1.7 miles)
• Wilkes Family Medicine (1.9 miles)
• Prestige Medical Associates (3 miles)
• My Hearing Centers (3.3 miles)
• John C Billesdon, MD (3.8 miles)
• Los Robles Conejo MRI Center (3.9 miles)
• Kumar Vijay MD (3.9 miles)

Pharmacies

• Burt's Pharmacy and Compounding Lab (1.8 miles)
• Medicine Shoppe (1.9 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.7 miles)
• Neighborhood Pharmacy (3.4 miles)

Parks

• Dos Vientos Community Park (2.4 miles)
• Thousand Oaks Community Center and Park (4.4 miles)
• Pleasant Valley Fields (4.5 miles)
• Bob Kildee Community Park (4.8 miles)
• Arneill Ranch Park (5.2 miles)
• Conejo Creek South Park (5.5 miles)
• Charter Oak Park (5.5 miles)

Hospitals

• Koveos, Efthimios DDS (3.9 miles)
• Los Robles Hospital Cancer Center (4 miles)
• St John's Hospital Camarillo (4.9 miles)
• Thousand Oaks Surgical Hospital (5 miles)

Cafes

• Lazy Dog Cafe (4 miles)
• Starbucks (4.5 miles)
• Starbucks (4.6 miles)
• The Coffee Bean and Tea Leaf (5.2 miles)
• Starbucks (5.6 miles)
• Starbucks (6.5 miles)
• Panera Bread (6.5 miles)

Theaters

• AMC DINE-IN Thousand Oaks 14 (4 miles)
• Regal Edwards Camarillo Palace & Imax (6.4 miles)

Transportation

• Amtrak-Cml (4.8 miles)
• Camarillo Airport (CMA) (7.2 miles)