Home Instead - Simi Valley, Ventura County

Pros

• The caregivers at Home Instead Moorpark are consistently described as compassionate, professional, and thorough.
• Jessica is repeatedly praised for exceptional, patient, and tireless care.
• Lisa is described as exceptional and patient, with a caregiver who helps loved ones regain independence.
• Timothy, the company coordinator, is noted as outstanding and quick to respond.
• Blanca is a blessing and has provided wonderful, long-term care.
• Sofia is amazing, caring, and lovely in every way for their mom.
• Maria is kind, compassionate, competent, and professional, and mom loves her.
• The caregivers are well-trained, reliable, and treat clients with respect and dignity.
• The office staff are communicative and prompt, making scheduling and changes easy.
• Families report that Home Instead provides peace of mind and overall excellent care.

Cons

• They changed the caregiver's hours and pulled her from the mother's case.
• They stated that another client was more important than mom.
• They would definitely not recommend this facility to any family.
• It is difficult to understand how they can be in a business with seniors and not understand the importance of routine and consistency.
• When discussing the "trusted partners" phrase in advertisements, Austin had no comment.

Review

Across Moorpark, families repeatedly describe Home Instead as a trusted, compassionate in-home care partner that makes a meaningful difference when their loved ones need support at home. Witness after witness notes that the care they receive is not only professional and thorough but also genuinely kind and patient. In countless remarks, Fathers, Mothers, and other loved ones are described as receiving the respectful, attentive care they deserve, delivered by people who feel more like family than caregivers. The overall sentiment is one of gratitude and relief, as families entrust their loved ones to Home Instead and experience consistent, high-quality support that helps them stay safely at home.

Several caregivers are singled out for their standout qualities and the lasting impact they've made. Jessica is described as consistently excellent - compassionate, professional, and patient, always going above and beyond in the care of a parent. Lisa is praised for her exceptional patience and caring attitude; she not only attends to daily needs but also helps with errands, doctor visits, and sustaining a sense of independence for Mom. Blanca has been a blessing for over a year, bringing steady support and comfort to the family's daily routine. Sofia is described as amazing, caring, and lovely in every way, making a significant positive difference for a 95-year-old mom. Maria is noted as the best - kind, compassionate, competent, and professional, with Mom loving her care. Additional gratitude is given to Josephinea for energy and enthusiasm, plus Nina for her kindness a few months prior. Together, these caregivers form a tapestry of supportive, reliable, and deeply valued assistance that families rely on.

The coordination and staffing side of the service also receives high praise. Timothy, described as the company Coordinator, is repeatedly commended for prompt, attentive support and for taking the time to listen to needs and match families with suitable caregivers. Tim Thomas is specifically highlighted for his ongoing dedication and responsiveness, with families appreciating his consistent follow-up and ability to respond to evolving care needs. Lorie is recognized for kindness and motivational guidance that helped a Father-in-law on the road to recovery, underscoring the personal impact of attentive, hands-on support. Families also credit local leadership - Austin and Toni - for being accessible after hours and responsive during emergencies, with the owner Laurie and other staff (including Chris and Joseph) often cited as foundational to making the service "the best." The sense is that skilled coordination underpins the positive experiences, ensuring smooth scheduling, flexibility, and continuity of care.

Beyond individual caregivers and coordinators, the organization's operations and philosophy come through strongly in testimonials. Families note that the office is communicative and prompt, making it possible to run errands or arrange support with a caregiver present at home. The caregivers themselves are described as well trained, reliable, and capable of delivering care with dignity and respect. Observations about PPE and safety reflect a culture of professionalism and care for both clients and staff, with mention of protective masks, gloves, and sanitizers ensuring safe, respectful service. The ethos of Home Instead Moorpark is repeatedly framed as one that treats loved ones like family, prioritizing comfort, dignity, and flexibility through a range of care options.

Despite the overwhelmingly positive experiences, one review provides a cautionary note about consistency and communication. In that account, a family valued the care provided for four months but faced a challenging shift when routine care hours were altered after a family member's death. The caregiver reportedly felt that another client had higher priority and, in conversations about wording such as "trusted partners," the local leadership did not provide a clear response. This review concludes with a strong personal recommendation against the facility, highlighting the importance of dependable consistency and clear, empathetic communication - areas that the broader feedback shows many families experience positively, but which can still be points of friction for a minority.

Taken as a whole, the collection of reviews paints a vivid picture of Home Instead Moorpark as a trusted ally for families navigating in-home senior care. The caregivers named - Jessica, Lisa, Blanca, Sofia, Maria, Josephinea, Nina, and others - are celebrated for their warmth, competence, and dedication. The team's coordinators and managers - Timothy, Tim Thomas, Lorie, Austin, Toni, Laurie, and Chris - are repeatedly thanked for their accessibility, responsiveness, and hands-on partnership. While a single family's experience highlights where communication and consistency could improve, the prevailing message across most accounts is one of gratitude, peace of mind, and confidence that their loved ones are being cared for with respect, kindness, and professional excellence. If you're seeking dependable, compassionate in-home care in the Moorpark area, these stories suggest Home Instead Moorpark is a strong option well worth considering.

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (0.4 miles)
• Target Pharmacy (1.3 miles)
• Rite Aid (1.8 miles)
• CVS Pharmacy (5.5 miles)
• Albertsons Pharmacy (5.6 miles)
• CVS Pharmacy (5.9 miles)

Restaurants

• Taco Bell (0.3 miles)
• M on High Restaurant (0.7 miles)
• Wood Ranch Barbeque (1 miles)
• In-N-Out Burger (1.4 miles)
• The Habit Burger Grill (5.3 miles)
• Jack In The Box (5.4 miles)
• Taco Bell (5.5 miles)

Physicians

• Patriot Family Medicine (1.5 miles)
• Weight First (4.5 miles)
• Ventura Orthopedics - Thousand Oaks (4.9 miles)
• Dr Eugene S. Ahn (4.9 miles)
• Gastroenterology Center of Thousand Oaks (5 miles)
• Los Robles Conejo MRI Center (5 miles)
• Kumar Vijay MD (5.1 miles)

Cafes

• Starbucks (4 miles)
• Starbucks (5.3 miles)
• Starbucks (5.5 miles)
• Starbucks (6.4 miles)
• Starbucks (6.7 miles)
• Lazy Dog Cafe (6.7 miles)
• Starbucks (6.9 miles)

Parks

• Thousand Oaks Community Center and Park (4.6 miles)
• Oak Brook Park (5.2 miles)
• Conejo Creek Park (5.8 miles)
• Sapwi Trails Community Park (6 miles)
• Conejo Creek South Park (6.1 miles)
• Berylwood Park (7.8 miles)
• Big Sky Park (8 miles)

Hospitals

• Los Robles Hospital Cancer Center (5 miles)
• Koveos, Efthimios DDS (5.1 miles)
• Thousand Oaks Surgical Hospital (7.4 miles)
• St John's Hospital Camarillo (7.9 miles)

Theaters

• Studio Movie Grill Simi Valley (6.7 miles)
• AMC DINE-IN Thousand Oaks 14 (6.8 miles)