27281 Calle Del Cid, Mission Viejo, CA 92691
For more information about senior living options: (844) 490-3973
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Ivy Park Mission Viejo is described as a great place for a loved one to live, with friendly staff and engaging activities. Residents feel loved and at home thanks to the warm, caring staff and available outings. Staff greet residents with smiles and a helpful attitude. The apartments are clean and nicely appointed with inviting furnishings. There are fresh flowers at the entrance and a garden that residents enjoy. Ivy Park can take care of residents with dementia if needed. Onboarding for families is exceptional, making the process transparent and easy. Caregivers provide care, hospitality and sympathy during transitions. Maureen, Ray and the Ivy Park team are exceptional. The staff work to ensure residents receive the help they need while preserving safety and independence. The memory care unit has wonderful, patient staff; care is top notch. The environment offers a family-type atmosphere in a smaller facility. The dining options are delicious.
The facility is described as completely disorganized and prone to medication errors. It has reportedly been reported to the state licensing department. Management retaliates against residents and their families, with retaliation described as sneaky and mean. The staff allegedly does not follow the law and breaks various rules, taking advantage of elderly residents. There is an allegation that residents are given anti-psychotic medications they are not prescribed (such as Seroquel) to coerce cooperation. They quote one price and then switch it during signing, offering weak excuses why they can't accept the resident. Since a recent ownership change, there has been widespread staff turnover, maintenance issues, and vacancies, suggesting a decline in care quality.Across these accounts, a wide spectrum of experiences emerges from two Orange County senior communities, with Ivy Park in Mission Viejo standing out as the most consistently praised, while one cautionary, far more negative voice warns of a different facility and a broader pattern of concerns when ownership changes. The collection shows how families navigate highly personal decisions about care, safety, and daily quality of life for loved ones, and it underscores how quickly impressions can diverge from one family to the next.
One reviewer delivers a stark, cautionary narrative about a place that sounds like a warning sign to prospective residents and their families. The reviewer describes a facility whose outward signs - brand-new furniture, landscaped grounds, catered events with a band, and smiling faces - mask deeper problems: disorganization, medication errors, and regulatory trouble with the state licensing department. The account goes further to allege retaliation against the reviewer and the reviewer's mother when issues were reported, portraying a culture of retaliation rather than accountability. The language is blunt and emotionally charged, with specific accusations that anti-psychotic medication (allegedly Seroquel) was slipped to a resident under the guise of cooperation, and with a charge that the staff ignored the law and typical checks-and-balances because "it's old people and no one will notice." The reviewer urges readers to exercise due diligence and look deeper before entrusting a loved one to that facility, framing the experience as a warning about trust, transparency, and safety.
In contrast, a much more consistently glowing voice centers on Ivy Park Mission Viejo, painting a picture of a well-cared-for, engaging, and welcoming environment. Several reviewers emphasize the "upscale" setting, clean and inviting furnishings, and a well-kept campus that includes a garden and regular fresh flowers at the entrance. They describe the apartments as nicely appointed, with attentive housekeeping contributing to a sense of home. The emotional tone across these entries highlights warmth, kindness, and a genuine sense of community among residents, staff, and volunteers. One reviewer notes that the staff greet you with a smile the moment you enter, and that the opportunities for activities and outings help residents feel connected and valued. The consistent thread is that Ivy Park is not just a place to live but a community where daily life feels meaningful, with a clear emphasis on quality of life, safety, and personalization of care.
A number of testimonials highlight specific staff members and a person-centered culture. Reviews specifically commend individuals like Patricia, who helps keep a resident's apartment clean and tidy on a regular schedule, and others such as Maureen, Ray, Foudhil, and Dr. Matthews for their compassionate care and professional handling of transitions within the facility, including moves to higher levels of care when needed. The onboarding experience is described as thoughtful and supportive, with one reviewer thanking "JT" for guiding them through the process in a transparent and easy way. The appreciation for staff extends to the activity and care teams, with several reviewers noting that caregivers are genuinely invested in residents' well-being, and that family members feel heard and supported during challenging transitions, including the move from assisted living to memory care.
Further positive narrative emphasizes the human side of Ivy Park's operations. Reviewers share personal stories of pride and gratitude: family members getting involved by volunteering in activities like Bingo, residents enjoying a well-rounded menu and dining options, and a sense of "home" rather than a sterile institution. One reviewer even alludes to the broader philosophy at Ivy Park with a heartfelt line about love and giving, underscoring how meaningful connection and a supportive atmosphere can shape the experience for both residents and their families. The tone remains consistently favorable, focusing on the daily moments of care, the attention to personal dignity, and the hope residents find in a community that feels like a home.
A separate, more critical account centers on a different facility and a notable shift in its fortunes after ownership changed hands. This review describes a well-regarded home for a couple of years under previous leadership and staff, but after the January 2017 ownership change to a large corporate operator (SRG), the facility allegedly experienced a sweeping upheaval. The reviewer points to a cascade of changes: departure of key leaders like the executive director and marketing director, a mass exodus of activity staff, and the loss of a beloved head nurse. The result, according to this account, is a tangible decline in atmosphere, maintenance, and activity participation, with heat-related problems like a broken air conditioner during a heat wave and widening vacancies that suggest reduced engagement and morale. The review concludes with frustration that the new ownership may have compromised the very culture that had made the community feel like a supportive home, leaving the reviewer unhappy with the current state of the facility.
Taken together, these reviews portray Ivy Park Mission Viejo as a consistently positive and personalized senior-living option for many families, underscored by attentive staff, welcoming atmosphere, and an emphasis on meaningful activities and community. The cautionary, more negative review presents a counterpoint - a reminder that experiences can vary dramatically depending on specific staff, leadership, and organizational changes - particularly in facilities that undergo ownership transitions. The common thread is clear: families seeking the best care for loved ones should conduct thorough diligence, have candid conversations with administrators, visit multiple times, speak with current residents, and assess not only the amenities but the actual patterns of care, medication practices, and responsiveness to concerns. In the end, the stories encourage prospective residents and their families to prioritize a culture of trust, transparency, and person-centered care when evaluating senior living communities.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
John Wayne Orange Co (14 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The York Retirement Home III in Mission Viejo, CA is a board and care home that provides exceptional assisted living services for seniors. Our community offers a comfortable and fully furnished living environment with a range of amenities to ensure the well-being and convenience of our residents.
We understand the importance of good nutrition, which is why we provide delicious meals in our dining room, tailored to accommodate special dietary restrictions. Our dedicated staff also takes care of housekeeping services, making sure that each resident's living space remains clean and tidy at all times.
At York Retirement Home III, we prioritize the overall health and safety of our residents. We provide assistance with daily activities such as bathing, dressing, and transfers, ensuring that each individual receives the care they need. Our staff coordinates with healthcare providers to guarantee that medical needs are met effectively.
Residents can enjoy our outdoor spaces, including a beautiful garden, where they can relax and spend quality time. They also have access to telephone services and Wi-Fi/high-speed internet to stay connected with loved ones.
Transportation arrangements are made for medical appointments, ensuring that residents have easy access to necessary healthcare services. Additionally, numerous pharmacies and physicians are located nearby for added convenience.
We believe in promoting an active lifestyle for our residents by offering scheduled daily activities. This includes social events, engaging exercises, and various recreational opportunities tailored to meet their interests and preferences. In close proximity to our community are two cafes for socializing or enjoying a cup of coffee alongside six parks where residents can take leisurely walks or engage in outdoor activities.
Furthermore, there are 20 restaurants nearby offering diverse culinary options as well as two places of worship for spiritual fulfillment. In case of any emergencies or medical needs, three hospitals are conveniently located within reach.
At York Retirement Home III in Mission Viejo, CA, we strive to provide a caring and supportive environment where seniors can enjoy a fulfilling retirement while receiving the assistance they require.
York Retirement Home III is located at 27281 Calle Del Cid, Mission Viejo, CA 92691 in Orange County, California
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