Visiting Angels

Pros

• The home care agency is praised for clear, collaborative communication among office staff, clients, and caregivers.
• Korina, Araceli, and Cindy are described as wonderful care coordinators who go the extra mile to support clients.
• The agency works together to meet everyone's needs and promotes a joyful environment.
• The staff's care is evident and described as compassionate, with God's love reflected in their work.
• The agency is highly recommended by clients.

Cons

• They seem to not do their job unless they're ridden and called constantly.
• They call and sit on hold endlessly.
• There's also no accountability for anything.
• They have been told they will receive a callback for almost two months, but no one returns the call.
• The helper is repeatedly unavailable, allegedly in meetings.
• Promising to call for updates but failing to do so multiple times is not acceptable.

Review

There is a strong sense of gratitude woven through experiences with this home care agency. Many who rely on its services describe a team that is deeply caring and capable of creating a positive, supportive atmosphere for clients and their families. The office staff, clients, and caregivers are said to work together in a way that promotes a joyful environment, and there is a clear recognition that the people behind the scenes care deeply about the work they do. In particular, certain care coordinators - Korina, Araceli, and Cindy - are highlighted as going the extra mile to support clients, earning praise for their dedication and effectiveness. For those who have experienced their care, these coordinators leave a lasting impression and a recommendation to others looking for dependable support.

At the same time, there is a recurring thread of frustration about communication and accountability. Some reviewers report a persistent pattern of having to chase answers and staying on hold, with promises of callbacks that never come. The burden of trying to reach someone who is supposedly helping or coordinating care becomes a source of stress, particularly when the person is described as unavailable due to meetings or other commitments. The most painful part of this experience is the sense that information is not being shared in a timely way - being told for weeks that a return call is imminent, only to be left waiting and to have to initiate another attempt to contact the agency. One reviewer notes a gap that stretches from April to the present, emphasizing that there is little justification for failing to return calls or provide an update, even if the update is simply to say that the client must wait longer.

Despite the difficulties described, there is a strong counterbalance of positive feedback about how communication can work well. Several reviewers celebrate an environment where office staff and caregivers communicate effectively to ensure the needs of clients are met. They describe a system in which client and caregiver collaboration helps keep everyone informed and on the same page, contributing to a sense of security and satisfaction in the care being received. Araceli and Cindy are singled out again as outstanding care coordinators who contribute to this smooth communication flow. For these reviewers, the reliability of communication and the alignment between clients and caregivers are the cornerstone of successful care experiences.

In this blend of praise and critique, the agency emerges as a place of genuine care and strong personal relationships. The positive accounts focus on the compassion, the spiritual sense of purpose, and the practical support that caregivers and coordinators provide. The repeated commendations for Korina, Araceli, and Cindy emphasize that, when the right people are engaged and communication is effective, the care process can be transformative for families navigating challenging times. The presence of God's love, as one reviewer puts it, is felt in the dedication and kindness displayed by the team, reinforcing a deeper trust in the agency's mission.

Yet the darker notes cannot be ignored. The complaints about hold times, missed return calls, and a perceived lack of accountability suggest an ongoing tension between what the agency aspires to be and what some clients actually experience. These concerns highlight a need for more consistent follow-through and a more transparent, accountable communication system. When promises to call back are repeatedly unmet, it can erode confidence and undermine the very sense of security that good home care should provide. The testimonials capture a complex reality: a foundation of genuine care and effective coordinators, married to operational challenges that can impede timely updates and responsiveness.

Taken together, the impressions paint a portrait of a devoted team that can shine brightly in the lives of clients and their families, particularly through the work of Araceli, Cindy, and Korina. At the same time, there is a clear call for improvement in the agency's responsiveness and accountability. The standout caregivers and coordinators offer a model of excellence, while the communication gaps signal opportunities for process enhancements that could elevate the entire experience. For families weighing their options, this dual portrait suggests that the agency has much to offer in terms of compassion and coordination, but it would benefit from stronger, more reliable follow-through on promises to contact and update clients.

Located in Sun City, California, this particular area boasts a variety of amenities within close proximity. With multiple dining options including McDonald's, Santana's Mexican Food, Wendy's, and more, residents can enjoy a range of culinary experiences. For healthcare needs, there are several physicians' offices nearby such as Hemet Valley Urology Medical Center and Platinum Womens Health. Pharmacies like Rite Aid and Walgreens are conveniently located for medication needs. Additionally, there are places of worship like St Vincent Ferrer Church for spiritual comfort and cafes like Starbucks and Panera Bread for socializing. For outdoor enthusiasts, there are parks like Wheatfield Park and Sunset Park nearby to enjoy nature. Accessible transportation options include Hemet Model Masters Air Park Terminal and Hemet-Ryan Airport for easy travel. Overall, this area offers a mix of convenience and amenities suitable for seniors considering senior living in Sun City.

Restaurants

• McDonald's (0.1 miles)
• Santana's Mexican Food (0.1 miles)
• McDonald's (2 miles)
• Wendy's (2 miles)
• Breakfast Club of Menifee (2.2 miles)
• Del Taco (2.2 miles)
• Sonic Drive-In (2.3 miles)

Physicians

• Hemet Valley Urology Medical Center (0.1 miles)
• Randy Jacobs Md (0.5 miles)
• Darryl L Morris DDS In (1.9 miles)
• Platinum Womens Health (2 miles)
• United Gastroenterologists (2 miles)
• Canyon Lake-Urgent & Family Care (4.6 miles)
• Castillo Reuben C MD (5.1 miles)

Pharmacies

• Rite Aid (0.2 miles)
• Walgreens (0.2 miles)
• CVS Pharmacy (2 miles)
• Rite Aid (2.1 miles)
• Walgreens (2.2 miles)
• Rite Aid (2.8 miles)
• Walgreens (5.1 miles)

Places of Worship

• St Vincent Ferrer Church (1 miles)
• St Martha Catholic Church (9.1 miles)

Cafes

• Starbucks (2.1 miles)
• Panera Bread (2.4 miles)
• Starbucks (5.4 miles)
• Starbucks (8 miles)
• Starbucks (10 miles)
• Starbucks (10.6 miles)

Parks

• Wheatfield Park (3.2 miles)
• Lago Vista Sports Park (3.6 miles)
• Eastport Park (4.5 miles)
• Sunset Park (8.2 miles)
• Spencers Crossing Sports Park (8.4 miles)
• Brookfield Park (8.5 miles)
• Marna O'Brien Park (8.9 miles)

Hospitals

• ChiroLaser (4.5 miles)

Transportation

• Hemet Model Masters Air Park Terminal (8.5 miles)
• Hemet-Ryan Airport (HMT) (9.7 miles)