Visiting Angels in Los Angeles, CA

Pros

• Matt is very attentive to his clients.
• They secured an Angel at a moment's notice.
• The caregivers are excellent and treat her with love and respect.
• The office workers are knowledgeable and answer questions.
• Marty and Dorothy have cared for Loree in a thorough, professional manner.
• Matthew and Charles provide an amazing experience.
• The team can arrange caregivers quickly, sometimes even over a weekend.
• The communication from the company is prompt and professional.
• Johnny is wonderful, professional, and accommodating to diverse cultures.
• The staff are kind, accommodating, and committed.

Cons

• A reviewer described Visiting Angels as "VISITING DEVILS" and called them glorified babysitters.
• They claimed caregivers were sent at random, with some not showing up and others staying later than authorized.
• They criticized the billing system as flaky and alleged unauthorized hours plus a $3,500 deposit with no resolution.
• They reported housekeeping lapses, such as towels replaced with paper towels, dirty towels left in hampers, dishes not put away, and safety hazards like blankets on the floor.
• They stated there was no check list to document what was done and that inquiries about charges went unanswered.
• They warned others to avoid the service based on their negative experience.

Review

This Beverly Hills Visiting Angels is best suited for families who want high-touch, in-home care delivered by a clearly invested, family-owned agency. The strongest fit is for seniors who value compassionate companionship alongside practical daily support, with a preference for a highly responsive front office and caregivers who are carefully matched to personality and needs. Families that need flexible, last-minute coverage and a gradual ramp-up of services toward higher levels of care will particularly benefit from the model described in the reviews: rapid placement, ongoing scheduling adjustments, and a team approach that treats caregiving as a coordinated effort rather than a rotating roster of strangers.

That said, some families may want to explore alternatives, especially if the criteria center on rigid, fixed-cost 24/7 live-in arrangements or on ironclad guarantees with a single caregiver. A minority of reviewers raise concerns about past billing, inconsistent staffing, or overly informal processes under earlier ownership, and these caveats matter for households prioritizing airtight cost tracking and a strict service checklist. For those who require an ultra-low-cost option, or who insist that care be delivered by one caregiver around the clock with minimal turnover, it may be prudent to compare with other agencies that emphasize fixed staffing assignments or more explicit billing protocols.

The core strengths of Visiting Angels offset potential drawbacks in persuasive, real-world ways. Caregivers arrive quickly when needed and are described as personable, respectful, and capable of handling both routine tasks and meaningful companionship. The office team - especially the leadership duo and coordinators - consistently earns praise for being attentive, patient, and proactive about tailoring schedules and matching caregivers to personalities and cultural considerations. The training culture stands out as a differentiator, with specific praise for thoughtful, practical instruction that translates into calm, compassionate daily care and even day-brightening moments for clients.

Where cons surface, they tend to be framed as historical or circumstantial rather than ongoing weaknesses. The most frequently cited concerns involve billing clarity and the emphasis on process overPeople at times, a risk for households that demand absolute procedural transparency. Yet the positive pattern across current reviews - rapid start within a week, flexible re-scheduling, and caregivers who demonstrate reliability, neatness, and trustworthiness - suggests that the present leadership has actively addressed prior gaps. The strong emphasis on personalized matching, cultural sensitivity, and the willingness to go above and beyond for families helps these pros compensate for the kinds of friction that sometimes appear in agencies with broader turnover.

For families evaluating options, Visiting Angels Beverly Hills represents a clear, practical choice for those prioritizing a trusted, relationship-forward home-care partner. The agency's track record of attentive communication, comprehensive caregiver training, and consistently warm caregiver interactions translates into measurable peace of mind: fewer caregiving gaps, more predictable routines, and a daily life that preserves dignity and independence at home. Prospective clients should come prepared to discuss scheduling flexibility, cost ranges, and caregiver preferences early in the process, and to request direct introductions to potential caregivers to ensure a strong initial fit.

In sum, this community delivers a compelling value proposition for LA-area families who want reliable, compassionate in-home support with a proven, hands-on ownership team. The combination of responsive office leadership, well-trained caregivers, and a clear commitment to personalized care sets Visiting Angels apart from many peers. Alternatives make sense for households with hard caps on cost, or with needs that require a fixed, single-caregiver 24/7 arrangement, but for those seeking companionship, practical assistance, and a trusted partner to steward aging at home, Visiting Angels Beverly Hills stands out as a prudent, confident recommendation. Initiate a practical next step by arranging an in-person or virtual evaluation to align goals, costs, and caregiver matches, and press for scheduling flexibility and transparent billing practices from the outset.

Theaters

• Universal Cinema AMC at CityWalk Hollywood (0.4 miles)
• TCL Chinese Theatre (2.1 miles)
• AMC The Grove 14 (4.1 miles)
• AMC Burbank 16 (4.2 miles)

Restaurants

• WaterWorld (0.5 miles)
• In-N-Out Burger (0.6 miles)
• Revenge of the Mummy - The Ride (0.7 miles)
• Transformers: The Ride - 3D (0.8 miles)
• Bob's Big Boy (1.5 miles)
• Chick-Fil-A (2 miles)
• In-N-Out Burger (2.3 miles)

Transportation

• Universal City Metro Station (0.9 miles)
• North Hollywood Metro Station (3 miles)
• Burbank Airport Ride Share Pick Up (4.5 miles)
• Terminal A (4.5 miles)
• Hollywood Burbank Airport (BUR) (4.5 miles)
• Baggage Claim (4.5 miles)

Parks

• Hollywood Bowl Overlook (1.1 miles)
• Lake Hollywood Reservoir (1.4 miles)
• Lake Hollywood Park (1.4 miles)
• Runyon Canyon Park (1.8 miles)
• Nancy Hoover Pohl Overlook (2 miles)
• Fryman Canyon Park (2.3 miles)
• Plummer Park (2.6 miles)

Pharmacies

• Walgreens (1.3 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.3 miles)
• Rite Aid (2.4 miles)
• Rite Aid (2.5 miles)
• Walgreens (2.6 miles)

Cafes

• Starbucks (1.7 miles)
• Starbucks (2.2 miles)
• Starbucks (3.1 miles)
• The Butcher, The Baker, The Cappuccino Maker (3.2 miles)
• Alfred Coffee & Kitchen (3.5 miles)
• Verve Coffee Roasters (4 miles)
• Verve Coffee Roasters (4.1 miles)

Hospitals

• Providence St Joseph Medical Center (2.2 miles)

Places of Worship

• St Michael & All Angels (3.5 miles)