Park La Brea

Pros

• The technician who checked the leak did a great job and cleaned up the area; he is fantastic.
• The Park La Brea bathroom repair was excellent; the technician did an amazing job and was intelligent, nice, clean, and neat.
• The community is beautiful.
• The service worker was great.
• Kayla in resident services was very helpful; she understood the issue, kept the resident informed, and the maintenance crew were efficient and professional.
• Nick was great as always and the resident thanked him for his service.
• The repairman was professional and quick; he solved the leak.
• Dishwasher repair and food disposal repairs were quickly and fully completed, and the paint repair is now finished.
• Azra completed the job perfectly and kept the area extremely clean; he is a responsible person and deserves recognition.
• The staff were courteous, professional, and completed the job.

Cons

• The storage-room carpet was removed due to the leak and has never been replaced, with no follow-up from the office.
• Yellow water leaked onto the kitchen floor, leaving residents disgusted and unable to sleep.
• There were several issues: a malfunctioning heater, no trash can, a hallway without a door, and a missing mirror in the master bedroom.
• The elevator has been out of order for over two weeks, causing long queues for the remaining elevator.
• The office staff are rude, disrespectful, and unhelpful toward residents.
• Service requests are slow to complete or left unresolved, signaling poor maintenance management.
• Packages get stolen and security does nothing.
• The building is old and noisy; trash pickup on weekends wakes residents early; windows do not insulate noise well.
• Rent increases and extra fees make the apartments overpriced and not worth the cost.
• Management changes and the use of AI have created a nightmare experience; not recommended to rent here.

Review

In the weeks surrounding late July 2025, a resident's experience at the property has been a mounting thread of water issues, delayed repairs, and mixed interactions with the on-site team. After a broken pipe in an adjacent unit was repaired, the maintenance crew found the carpet in the storage room to be soaked as well. The carpet was removed at that time, but it has not been returned, and despite reaching out to the office, there has been no follow-up. The resident is worried that this lingering issue could affect a future move-out inspection and potentially lead to an unfair charge. Until the carpet is returned, the resident has warned that their rating will remain a one-star impression, underscoring how a single unresolved maintenance matter can color the entire experience.

A week earlier, on July 17, 2025, a second major incident compounded the frustration: yellow water leaked onto the kitchen floor, turning into a mess that disrupted sleep and left the space needing a thorough cleanup. The resident also notes additional ongoing concerns at the time of this visit and has carried forward a more nuanced rating - retaining the original check-in review but raising the score from 2 to 3 as they continued to document the apartment's problems. The issues listed were many: a malfunctioning heater, no trash can, a hallway that lacked a door, and a master bedroom missing a mirror. The kitchen floor tiles bore deep scratches, with worries about whether those marks would be attributed to the residents at move-out. Compounding the stress was an unhelpful or slow-responding agent during the inspection and an elevator that had been out of order for more than half a month, causing long queues for the only functioning elevator. The resident, on a lower floor, noted some relief from being farther from the elevator's worst congestion, but the overall sentiment remained far from satisfactory.

Beyond these incident-specific notes, there are broader accounts of recurring maintenance delays and communication problems that stretch back over years. One review describes a work order to repaint areas damaged by water from a busted heater, a project that stretched for years before any credible progress appeared. A letter was posted indicating the painting would occur around October 6 - only after city involvement and after the resident had left town - yet no one followed up with a direct contact number, leaving the issue in limbo. These details paint a picture of a system where timely communication and consistent follow-through were repeatedly lacking, contributing to a sense of neglect in the resident's long-term living environment.

Amidst the challenges, there are positive notes about individual staff members and moments of high-quality service. One resident recounts that a Park La Brea Elgin team member did an excellent job on their bathroom, describing the technician as intelligent, nice, clean, and neat. Other comments celebrate the community's aesthetics and the dependable performance of certain maintenance personnel: "The community is so beautiful," "Service worker was great," and "Kayla in resident services was VERY helpful with my maintenance issue. She understood my issue and kept me informed every step of the way. The maintenance guys were also very efficient and did a very professional job." A distinct sense of courteous, professional service is echoed when a technician is praised for delivering a completed job with care, and another line notes that the job was done perfectly and is "extremely clean" thanks to a specific individual named Azra, who is highlighted for responsible workmanship. A resident also acknowledges Nick's consistent helpfulness, reinforcing that not all interactions have been negative.

On the flip side, there are persistent protests about staff conduct and office dynamics. A long-term resident vented frustration about the office staff's behavior, describing them as rude, disrespectful, and unhelpful. They criticized a lack of name tags, noted frequent personal conversations and disengagement from responsibilities, and called for higher standards of training, accountability, and communication. This review also urged prospective tenants to consider other options unless meaningful improvements occur, signaling a broader trust issue with the management team. The tone here is a clear plea for more respectful treatment and better transparency in how concerns are handled.

The story isn't one-note, though. Other entries describe both ongoing problems and partial progress: a crucial leak-checking technician who did a commendable cleanup, even as "this situation is not yet resolved," with painting and damage repair still outstanding; a separate service request for a kitchen sink leak that went unresolved for weeks, and multiple visits to address a window issue that was initially thought to require another worker's input. A resident notes systemic issues with the service order system, with repeated delays and a sense that requests were not being prioritized or assigned correctly. Yet alongside these complaints, there are mentions of quick, effective completions - repairmen who were professional and speedy, and repairs to dishwashers and disposals completed, with paint repairs finishing as well. There is a sense of division where some days and some teams meet expectations, while others fall short.

Taken together, the collection of reviews presents a nuanced portrait of life at the property. There are shining moments of professional, courteous, and efficient service from certain staff members and technicians, paired with long-running maintenance challenges, communication gaps, and perceived inconsistencies in management. The most salient thread is a struggle to reconcile quick, competent repairs in some instances with prolonged, unresolved issues in others - especially around water damage, cosmetic fixes, elevator reliability, and the broader sense of how responsive and respectful the office team is. For residents who rely on the property for everyday stability, those mixed experiences - some bright spots and some persistent frustrations - underscore the ongoing demand for clearer processes, timely follow-through, and a consistent standard of service that the community appears to be striving toward.

Theaters

• AMC The Grove 14 (0.2 miles)
• TCL Chinese Theatre (2.3 miles)
• AMC Century City 15 (3.7 miles)
• Universal Cinema AMC at CityWalk Hollywood (4.6 miles)

Restaurants

• Monsieur Marcel Gourmet Market (0.3 miles)
• Republique (0.8 miles)
• Berri's Pizza Cafe (1.1 miles)
• Ysabel West Hollywood (1.3 miles)
• Laurel Hardware (1.5 miles)
• Urth Caffé- Melrose (1.6 miles)
• McDonald's (1.6 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (0.7 miles)
• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.5 miles)
• MedMen (1.6 miles)
• Hollywood High Grade (1.6 miles)

Parks

• Pan Pacific Park (0.4 miles)
• Plummer Park (1.6 miles)
• Runyon Canyon Park (2.5 miles)
• Beverly Gardens Park (2.8 miles)
• Roxbury Memorial Park (3 miles)
• Hollywood Bowl Overlook (3.3 miles)
• Nancy Hoover Pohl Overlook (4 miles)

Cafes

• Verve Coffee Roasters (0.6 miles)
• Joan's on Third (1 miles)
• Alfred Coffee & Kitchen (1.4 miles)
• Verve Coffee Roasters (2 miles)
• The Butcher, The Baker, The Cappuccino Maker (2.1 miles)
• Blue Bottle Coffee (2.5 miles)
• Alfred Coffee Beverly Hills (2.7 miles)

Hospitals

• Kaiser Permanente West Los Angeles Medical Center (2.5 miles)

Transportation

• Universal City Metro Station (4.8 miles)