Comfort Keepers of Lancaster, CA

Pros

• Comfort Keepers is praised for providing dependable, compassionate in-home care in California City.
• Quanda is highlighted for going above and beyond, staying in touch, and showing patient care.
• Nancy is noted for shining in her role, getting clients out of bed and into their chair, and delivering extra thoughtful care.
• Jessica and Caitlin are recognized for respecting privacy, being kind, and helping with daily tasks.
• Caitlyn is thanked for lifting spirits, keeping clients engaged, and assisting with health management like blood sugar checks and grocery planning.
• Shirone is described as wonderful, kind, knowledgeable, gentle, and a motivating presence for a loved one with Alzheimer's.
• Kathy from Lancaster Comfort Keepers is called a lifesaver, dependable, and instrumental in coordinating appointments and transportation.
• The office staff are repeatedly praised for responsiveness, sincerity, and accommodating scheduling needs.

Cons

• One reviewer described Comfort Keepers as the worst company ever, saying it was not professional at all and that they were very disappointed.
• Another reviewer stated "NOT SAFE !!!," indicating safety concerns with the service.

Review

Over the past several months, Comfort Keepers has become a dependable presence for families in the California City and Lancaster areas, with many clients describing the organization as a cornerstone that keeps loved ones safe, comfortable, and connected at home. Across a wide range of experiences, the common thread is a deep appreciation for compassionate, patient care and for an office and caregiving team that consistently shows up when it matters most. The testimonials paint a vivid picture of how careful attention to daily routines, emotional support, and practical tasks can make a real difference for people who want to stay in the comfort of their own homes.

Two aides in particular have stood out to many families. Ms. Quanda is repeatedly praised for going above and beyond, maintaining steady communication with families who are juggling work and caregiving responsibilities. Descriptions highlight her attentiveness, patience, and genuine concern for the well-being of her clients; one client notes that Quanda's ongoing contact and dedication mean "the world" when she has to work during the day. Ms. Nancy also receives frequent commendations for excellence in care, with one story noting her ability to address intimate personal needs - she helped with grooming, including shaving a loved one, and was the first to get him out of bed and into a chair. Together, Quanda and Nancy are seen as emblems of the level of attentiveness Comfort Keepers aims to deliver, embodying a blend of practical support and compassionate companionship that reassures families.

Families also recount positive experiences with other caregivers who deliver individualized, respectful support. Victoria, Angie, and Juliet, along with the broader staff, are described as amazing, professional, punctual, and caring; their teamwork and responsiveness have left a strong impression on those who rely on them. Jessica and Caitlin are highlighted for their ability to respect a parent's privacy while still providing needed help with daily tasks, and for offering a supportive, patient presence that makes time spent at home easier and more dignified for the parent. In these accounts, the caregivers are not only task-oriented but also mindful of the emotional landscape of aging - contributing to a sense of safety, normalcy, and respect.

The impact of specific caregivers is underscored by ongoing, longer-term relationships. Caitlyn, in particular, is commended for her continued involvement with a father who has faced serious health challenges, including a heart attack, a stroke, and a hip replacement. After eight months, the family notes that Caitlyn genuinely cares about his well-being, alleviating a great deal of anxiety by maintaining his routine, lifting his spirits, and providing company. Her role extends beyond basic care to practical health management, such as helping monitor blood sugar and guiding grocery planning. The consistent presence of a kind office staff and highly capable caretakers is repeatedly credited with lifting a heavy burden from family members and giving them confidence that their loved ones are well cared for.

There are also stories of caregivers who motivate and empower loved ones to maintain independence. Shirone (also spelled Sharone by some reviewers) is described as gentle, knowledgeable, and wonderfully kind, with a bubbly personality that helps an elderly relative become more independently engaged in daily activities. Attesting to the broad spectrum of Care Keeper services, one family notes Shirone's effectiveness in motivating exercises and helping a husband or father stay engaged in his daily routine, highlighting how a positive, encouraging attitude can translate into tangible improvements in mood and function. In another instance, Shirone is praised for being a steady presence during a challenging recovery period after a catastrophic accident, where her motivation and humor helped the brother-in-law reclaim energy and participation in household tasks.

The overall experience across many households is one of consistent reliability and personal connection. Clients repeatedly describe staff as friendly, accessible, and capable of handling a wide range of needs - from transportation and doctor visits to light housekeeping, laundry, and companionship. The office team's responsiveness is a recurring theme, with families appreciating quick schedule changes, reassurance during transitions, and a sense that the office is sincerely invested in their loved ones' welfare. Some families also highlight the benefits of social activities and cognitive engagement, such as chess, that help their loved ones look forward to visits and feel more connected to life at home.

Amid the chorus of praise, there are a few dissenting voices that remind us that experiences with caregiving services can vary. One reviewer labeled Comfort Keepers as the "worst company ever," criticizing professionalism and leaving a strong impression of disappointment. Another note used emphatic language - "NOT SAFE !!!" - to express significant concerns. These divergent experiences underscore the reality that in-home care is deeply personal and highly dependent on the specifics of caregiver match, consistency, and communication with the office. While the bulk of the testimonials celebrate positive, life-changing outcomes, these outliers suggest the importance of ongoing dialogue, transparent expectations, and continuous quality improvement.

Despite the occasional negative reactions, the majority of clients emphasize Comfort Keepers' meaningful impact on families. Instances of long-term relationships - caregivers staying with a family for months or years, coordination around vaccination scheduling, and support that extends to practical needs like grocery lists and managing diabetes - illustrate a comprehensive care approach. Notable mentions include Kathy GascaDixon and Kathy from Lancaster, who are described as lifesavers who help with appointments, transportation, and daily tasks; Neissi, praised by LaVenise Y Turner for reliable, attentive care; and the broader Lancaster team recognized for accommodating schedules, adhering to privacy, and maintaining a comforting, familiar presence in clients' homes. One account even highlights a father who enjoys playing chess with his regular caregiver, a small but meaningful sign of how companionship becomes part of the care experience.

In the end, the recurring message is clear: Comfort Keepers often provides more than just in-home assistance; it offers dependable, compassionate relationships that help families maintain independence, dignity, and peace of mind. The dedicated caregivers - named and unnamed alike - are frequently described as patient, trustworthy, joyful, and professional, with the office team serving as a reliable partner in planning, scheduling, and adapting to evolving needs. While no service is perfect and negative experiences do occur, the stories shared convey a strong sense of gratitude from many families who feel that Comfort Keepers has become an essential ally in caring for their loved ones and keeping them safe at home.

This part of Lancaster, California, offers a variety of amenities and services that would be beneficial for senior living. With several physicians and medical groups nearby, including holistic care options, eye specialists, and pain management facilities, residents have access to quality healthcare. Additionally, there are numerous restaurants and cafes within a short distance for convenient dining options. Pharmacies are also easily accessible for medication needs. The presence of hospitals in the vicinity provides peace of mind in case of emergencies. For leisure and recreation, parks like Lancaster City Park offer outdoor spaces for relaxation and exercise. There are also places of worship nearby for spiritual needs. Overall, this area provides a well-rounded environment suitable for senior living with its healthcare services, dining options, recreational facilities, and community resources.

Physicians

• Holistic Care Group (0.6 miles)
• Acuity Eye Group and Acuity 360 Advanced Vision Center (0.7 miles)
• Sierra Gastroenterology (0.9 miles)
• Thiagarajah, Chitta - Chitta Thiagarajah MD Southland Pain Management (1 miles)
• AVORS Medical Group (1 miles)
• Ernest Medical Corporation (1.2 miles)
• Antelope Valley Lung Institute Medical Group (1.3 miles)

Restaurants

• Popeyes Louisiana Kitchen (0.8 miles)
• Louis Burgers (0.8 miles)
• Pizza Hut (1 miles)
• Phebie's Cafe (1 miles)
• The Britisher (1.2 miles)
• Taco Bell (1.3 miles)
• Denny's (1.3 miles)

Pharmacies

• Pmd Pharmacy NPI (0.9 miles)
• Rite Aid (1.3 miles)
• CVS Pharmacy (1.4 miles)
• iLab Pharmacy (1.5 miles)
• Walgreens (1.5 miles)
• Wecare Pharmacy (1.5 miles)
• Kaiser Lancaster (1.8 miles)

Hospitals

• Palmdale Regional Me (1.1 miles)
• Antelope Valley Hospital Auxiliary (1.4 miles)
• A V Medical Office Building (1.5 miles)
• Kaiser Permanente Hospital (1.5 miles)
• Kaiser Pharmacy (2.2 miles)
• San Marino In The Desert (2.6 miles)

Parks

• Lancaster City Park (1.1 miles)
• Antelope Valley California Poppy Reserve (2.3 miles)
• Tierra Bonita Park (3 miles)

Places of Worship

• Grace Chapel (1.3 miles)
• Desert Vineyard Christian Felowship (1.6 miles)

Cafes

• Panera Bread (1.5 miles)
• Dutch Bros Coffee (2.1 miles)
• Starbucks (2.2 miles)