Ivy Glenn Terrace I

Pros

• The staff at Ivy Glenn Terrace is described as friendly, caring, and genuinely concerned for the well-being of the residents.
• Residents experience a warm and inviting atmosphere that makes them feel comfortable and at home.
• Many families appreciate the beautiful, clean, and spacious living environment provided at Ivy Glenn Terrace.
• Caregivers are noted for their long tenure, indicating stability and consistent quality of care.
• Families express gratitude for the peace of mind they have knowing their loved ones are safe and well-cared for in a supportive community.
• Several reviews highlight positive experiences with tours of the facility, praising its lovely landscaping and pleasant surroundings.
• Residents find plenty of opportunities to enjoy outdoor spaces in nice backyards, which are considered an important aspect by families choosing a care facility.

Cons

• The licensed owner and admin are incompetent, lacking common sense in running the business.
• The facility is described as a "death trap," contributing to serious health issues for residents, including bed sores and infections.
• A review indicated that the management failed to fairly treat a resident and withheld a refund after an unpleasant experience.
• Concerns were raised about insufficient night care, particularly for residents needing assistance due to disabilities.
• There are complaints about high medication costs due to their pharmacy policies and requirements.

Review

Ivy Glenn Terrace has garnered a spectrum of reviews, reflecting the diverse experiences of families who have entrusted their loved ones to this facility. While some reviews paint a picture of care and comfort, others reveal serious complaints about management and care practices. This juxtaposition creates an intricate narrative surrounding the operations of Ivy Glenn Terrace, encapsulating both praise and concern.

On one side, many families express deep gratitude for the warm atmosphere and attentive staff at Ivy Glenn Terrace. Reviews highlight the friendly demeanor of caregivers and their genuine commitment to residents’ needs. Comments from satisfied family members describe how their loved ones thrive in a welcoming environment where caregivers go above and beyond to provide compassionate support. One reviewer emphasized that they were impressed by the stability among staff, citing long tenures as a sign of reliability in an industry often characterized by high turnover rates. The clean, spacious living quarters with personal bathrooms are also frequently mentioned as attributes that enhance quality of life for residents.

The positive testimonials further reinforce Ivy Glenn’s reputation as a place where residents are treated with dignity and respect. Families appreciate the transparency in communication regarding care plans and daily activities. One review highlighted personal involvement from management, noting that owners are present during weekdays, fostering trust between families and staff. Many family members felt reassured knowing their loved ones were well taken care of while experiencing significant peace of mind themselves.

However, contrasting narratives emerge from those who encountered troubling incidents at Ivy Glenn Terrace. Some reviewers reported alarming situations involving inadequate care leading to health complications for residents—bed sores, infections, and other ailments that stemmed from neglectful practices have raised red flags regarding operational standards. A particularly disturbing account detailed an individual’s abrupt transfer to an emergency room after suffering health issues linked to subpar living conditions at the facility.

Moreover, there are grave concerns about administrative practices within Ivy Glenn Terrace that left dissatisfied families frustrated with mishandling finances related to partial refunds after evictions or service dissatisfaction. One exasperated reviewer recounted numerous difficulties in obtaining reimbursement due to convoluted legal language intertwined with inconsistencies during communication with management—castigating them for what was perceived as poor customer service.

In addition to these management issues, certain logistical concerns regarding night-time care services emerged from some reviews—that is, a lack of available assistance for residents overnight unless additional payment is arranged for separate night workers. This has proven particularly distressing for families whose loved ones require more consistent support due to various disabilities or age-related challenges.

Ultimately, Ivy Glenn Terrace stands at a crossroads defined by both commendation and criticism. The facility's caring staff earns applause from several families who feel secure leaving their loved ones in capable hands while enjoying quality accommodations within serene surroundings. In stark contrast lies significant apprehension concerning operational integrity under current leadership—and allegations related to negligence could potentially tarnish its reputation if not addressed effectively moving forward.

As prospective clients consider placement options within elderly care facilities across South Orange County, weighing these heartfelt testimonials against critical feedback will be essential in determining whether Ivy Glenn Terrace is indeed the right fit for their beloved family members.

Located in the beautiful city of Laguna Niguel, California, this neighborhood offers convenient access to a variety of amenities essential for senior living. With multiple pharmacies such as CVS and Walgreens within close proximity, residents can easily access their medications and healthcare needs. Nearby physicians like Dr. Marc Dyer and Laguna Niguel Family Medical provide quality healthcare services. For recreation, Laguna Niguel Regional Park offers a serene natural setting perfect for leisurely walks. A selection of popular restaurants including McDonald's and Chick-Fil-A cater to different culinary preferences, while cafes like Starbucks offer a cozy spot to socialize with friends. Additionally, Regal Edwards Aliso Viejo & IMAX theater and CHOC Children's at Mission Hospital are just a short drive away for entertainment and medical care needs. This vibrant neighborhood boasts a mix of essential services and recreational options ideal for seniors looking for convenience and comfort in their daily lives.

Pharmacies

• CVS Pharmacy (0.5 miles)
• Walgreens (0.6 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (2 miles)
• Walmart Pharmacy (2.1 miles)
• CVS Pharmacy (2.5 miles)

Physicians

• Dr Marc Dyer (0.5 miles)
• Laguna Niguel Family Medical (0.5 miles)
• Optum Primary Care (1.6 miles)
• OC Dermatology (1.6 miles)
• Family Medical Center (1.6 miles)
• Niguel Coast Oral & Facial Surgery (2.7 miles)
• Ronald E Moser (2.8 miles)

Parks

• Laguna Niguel Regional Park (1.4 miles)
• Chapparosa Park (1.8 miles)
• Marine Park (3 miles)
• Cabot Park (3.1 miles)
• Los Rios Park (3.6 miles)
• Sheep Hills Park (4 miles)
• Heisler Park (4.5 miles)

Restaurants

• McDonald's (1.6 miles)
• Chick-Fil-A (2.1 miles)
• In-N-Out Burger (2.3 miles)
• In-N-Out Burger (2.4 miles)
• Del Taco (2.5 miles)
• Del Taco (2.8 miles)
• AhbA (2.8 miles)

Places of Worship

• Corpus Christi Catholic Church (2.6 miles)
• Mission Basilica San Juan Capistrano Parish (3.4 miles)
• Harvest Community Church of Irvine (7.4 miles)

Cafes

• Starbucks (2.7 miles)
• Blk Dot Coffee (4.8 miles)
• Kona Loa Coffe (6.1 miles)

Theaters

• Regal Edwards Aliso Viejo & IMAX (3.1 miles)

Hospitals

• CHOC Children's at Mission Hospital (3.3 miles)
• Head & Neck Associates Of Oc (3.5 miles)
• Palm Terrace (4.4 miles)