Maxim Healthcare

Pros

• Maxim Healthcare Services is described as amazing and going above and beyond for families.
• Maxim's Orange County team is noted as great to work with for respite care contracts.
• Jeet leads an incredible, proactive, and responsive team with consistent communication and genuine care for families.
• Maxim is considered the best company for respite contracts with capable caregivers.
• The staff are organized, professional, and caring.
• Maxim provides long-term home health care with loving, skilled nurses and strong advocacy.
• The onboarding and nurse matching processes are seamless, with placements that can attend school with the child.
• Samantha, the ABA therapist, is incredible and drives significant progress in the child's skills and communication.

Cons

• They had a terrible experience with Maxim, citing poor communication and inability to provide competent caregivers who show up.
• They were always late with multiple no-shows each week.
• The agency was described as a nightmare to deal with.
• They lacked training and were not professional.
• No one ever returned their calls.
• The customer service was absolutely vile.
• The agency was unethical with pay and did not pay final wages.
• They warned others not to work for Maxim.

Review

The collection of reviews about Maxim Healthcare Services in Orange County presents a picture of a company that can be a lifeline for families, a strong advocate for care, and at times a source of frustration and disappointment. On the plus side, many families describe a highly attentive team, led by Jeet, that is proactive, responsive, and deeply invested in helping children and adults live better, safer lives at home. The accounts consistently emphasize the value of consistent communication, careful coordination with case managers and coordinators, and a genuine willingness to go above and beyond to ensure that care plans run smoothly. In several instances, families highlight the onboarding process as seamless and the nurse matching as precise, often noting that a caregiver feels like a perfect fit for the family dynamic.

A recurring thread in the favorable reviews is the way Maxim supports medically complex needs and maintains ongoing relationships. Families repeatedly praise nurses and therapists who deliver skilled, trustworthy care, allowing loved ones to stay at home rather than be placed in institutional settings. The benefits extend beyond direct nursing care to practical advantages like school integration and coordination. One family notes that Maxim's nurse was able to attend their daughter's school, easing transitions and reducing disruption - an "incredible benefit" that made daily life smoother. The regional partnership with the Regional Center of Orange County (RCOC) and the way Maxim facilitates respite care are also cited as strengths. Across several positive testimonials, the sense is that Maxim acts as a steady advocate for families, helping navigate paperwork, eligibility requirements, and the logistics that often overwhelm caregivers.

Specific positive anecdotes stand out. A family describes Maxim as "the best company out there" for respite contracts, with a team that feels organized, professional, and caring. Another review lauds Samantha, their child's ABA therapist, for bringing a broad toolkit, preparing targeted activities, researching behaviors, and bringing engaging materials. The progress observed in the child's skills and communication is framed as evidence of a valuable, impactful service. In yet another account, Alfonso, the office manager, is singled out for taking the time to explain the process thoroughly and guiding the family through required documentation and eligibility steps. The overarching impression is that when Maxim aligns well with a family's needs and maintains open lines of communication, the experience can be transformative and deeply reassuring.

However, alongside the praise there is a substantial set of negative experiences that cannot be ignored. A number of reviews describe poor communication, missed calls, and unreliable caregiver availability, including instances of late arrivals and multiple no-shows. Some families felt the agency's responsiveness deteriorated once staff were recruited, with recruiters seemingly deprioritized and new hires prioritized over ongoing support for existing families. Several comments describe payroll issues and late or unpaid wages for employees, with some parents and caregivers expressing frustration about the financial and administrative handling of the agency. The sentiment in these reviews ranges from dissatisfaction with customer service to outright claims of unethical behavior, including accusations that the company is not paying staff on time or failing to follow through on promised communications.

Among the negative anecdotes are stories of mismatched expectations and poor caregiver performance. A few reviews recount experiences where the assigned nurses or caregivers did not meet basic competency requirements or failed to show up reliably, leaving families overwhelmed and frustrated. There are also pointed criticisms about the recruitment and onboarding process for job applicants - some reviewers describe unethical or unresponsive recruiters and a variety of administrative missteps that impeded employment or led to a poor first impression of Maxim as an employer. A handful of reviews go so far as to characterize the agency as "shady" or "the worst," emphasizing the emotional toll such experiences can take on families already navigating stressful medical or developmental needs.

Several reviews offer a cautionary counterpoint to the more hopeful narratives. Issues that recur include delayed follow-ups on urgent payroll or scheduling questions, difficulty in obtaining timely responses to phone calls or messages, and a sense that the agency's internal priorities shift away from supporting ongoing families toward recruiting new staff. Some reviewers share specific incidents - one about a discharge from CHOC and inconsistent nurse availability, another about a recruiter who did not respond to communications, and yet another about long waits and misrepresented job expectations - that collectively frame the agency in a less favorable light. These accounts underscore the importance of dependable communication, consistent staffing, and transparent administrative processes for families relying on Maxim for essential care.

Taken together, the reviews paint a nuanced portrait of Maxim Healthcare Services in Orange County. The contrasting experiences suggest that the company can be an extraordinary and life-changing partner for families when things align: a responsive team, effective caregiver matching, meaningful school coordination, and dedicated ABA therapy that yields observable progress. Yet the same collection of accounts also signals real and meaningful concerns about reliability, communication, and administrative consistency. For families considering Maxim, the takeaway is that outcomes appear highly contingent on the specific team assigned, the caregiver matching process, and the efficacy of ongoing coordination with the agency. Prospective clients are wise to inquire about direct points of contact, confirm scheduling and attendance expectations, request robust communication protocols, and seek up-to-date references to gauge how the agency handles urgent needs, payroll, and fallback plans when caregivers are unavailable.

In summary, Maxim Healthcare Services emerges as a provider capable of delivering exceptional care and meaningful improvements in quality of life for many families, particularly when a stable team and strong coordination are in place. The positive testimonials illustrate concrete benefits - professionalism, compassionate care, seamless school integration, and tangible progress in ABA therapy. At the same time, the negative reviews serve as a cautionary reminder of the importance of reliability, timely communication, and solid administrative systems. The overarching message is that Maxim can be a powerful ally in home health, respite, and medically complex care, but families should approach with due diligence, clear expectations, and a plan for ongoing communication to safeguard against the kinds of gaps that have appeared in some experiences.

This part of Laguna Hills, California, offers convenient access to a variety of essential services and amenities for seniors. With multiple pharmacies located within a few miles, medication management is easily accessible. Additionally, there are reputable physicians located nearby, specializing in different medical needs such as pain management, eye care, orthopedics, and general health. In terms of dining options, there are diverse restaurants to choose from catering to various tastes and dietary preferences. For recreational activities, several parks are within a short drive offering opportunities for outdoor enjoyment. The proximity of theaters and places of worship provides cultural and spiritual fulfillment. Transportation options like the Amtrak and Metrolink Irvine Station ensure ease of travel for seniors looking to explore beyond the neighborhood. Overall, this area of Laguna Hills presents a well-rounded community suitable for those seeking a comfortable and convenient lifestyle in their senior years.

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (1 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (2.7 miles)

Physicians

• Mission Pain & Spine (1.1 miles)
• Advanced Eye Medical Group (2.2 miles)
• Community Orthopedic Medical Group (2.2 miles)
• Leon Joseph Baginski (2.3 miles)
• Saddleback Medical Group (2.3 miles)
• Mission Hospital Mission Viejo (2.3 miles)
• Teacher Theodore M MD (2.5 miles)

Restaurants

• Natraj Cuisine of India (1.2 miles)
• In-N-Out Burger (2.3 miles)
• Raising Cane's Chicken Fingers (2.4 miles)
• Chick-Fil-A (2.4 miles)
• The Village Hookah Lounge (2.4 miles)
• Farmer Boys (2.5 miles)
• The Cheesecake Factory (2.6 miles)

Cafes

• Kona Loa Coffe (1.6 miles)
• Starbucks (3 miles)
• The Alley (5.7 miles)
• Starbucks (5.9 miles)

Hospitals

• Palm Terrace (1.6 miles)
• Head & Neck Associates Of Oc (2.2 miles)
• CHOC Children's at Mission Hospital (2.4 miles)
• South Coast Medical Center For New Medecine (4.6 miles)

Parks

• Cabot Park (2 miles)
• Sheep Hills Park (2.1 miles)
• Laguna Niguel Regional Park (3.5 miles)
• Founders Park (3.7 miles)
• Vintage Park (4.2 miles)
• Lake Forest Sports Park (5.1 miles)
• Baker Ranch Community Park (5.5 miles)

Theaters

• Regal Edwards Aliso Viejo & IMAX (3.2 miles)
• Regal Irvine Spectrum Screenx, 4Dx, Imax, RPX & Vip (5.7 miles)
• Regal Foothill Towne Center (5.7 miles)

Places of Worship

• Corpus Christi Catholic Church (3.7 miles)
• Harvest Community Church of Irvine (4.6 miles)
• Saddleback Church (5 miles)
• Mission Basilica San Juan Capistrano Parish (6.3 miles)

Transportation

• Amtrak and Metrolink Irvine Station (5.5 miles)