81-657 Hidden Links Drive, La Quinta, CA 92253
For more information about senior living options: (844) 490-3973
Two nurses were wonderful. Two nurses actually cared.
The agency is described as the worst home healthcare agency the reviewer has encountered. Juana in the office was rude, unprofessional, and had little knowledge of how the reviewer's insurance works. Only two of the five nurses were caring; the others were barely competent. The nurses arrived extremely late several times and, in one instance, didn't bother to call or show up. Daily wound care was neglected and not provided as promised. The reviewer advises others not to trust this agency.This account describes a markedly negative experience with a home healthcare agency, clearly labeled by the reviewer as the worst they have ever encountered. The overall tone conveys deep frustration and a sense that the agency failed at every major touchpoint - administrative, clinical, and logistical. The patient's impression is that the agency's shortcomings ran through multiple facets of care, leaving them feeling unsupported and concerned for their ongoing health needs.
A central grievance centers on the office staff, specifically an individual named Juana. The reviewer portrays Juana as rude and unprofessional, insinuating a lack of basic courtesy and an inappropriate demeanor for someone in a position that handles sensitive matters. Beyond personal mannerisms, the reviewer accuses Juana of having zero knowledge about how their insurance works, implying miscommunication and confusion about coverage, benefits, and billing. This combination of poor conduct and professional missteps in the office sets a troubling tone before any care even begins.
Turning to the nurses, the reviewer notes a stark discrepancy in the level of care among the five nurses assigned. They claim that only two out of the five nurses truly cared about the patient's well-being, with those two described as wonderful. In sharp contrast, the remaining nurses are characterized as barely competent, suggesting a troubling inconsistency in skill, attentiveness, and overall quality of care. This uneven distribution of compassion and capability contributes to a sense of instability and distrust in the care the patient should be receiving.
Reliability and punctuality emerge as additional major issues. The reviewer reports that several nurses showed up extremely late on multiple occasions, undermining the patient's schedule and the consistency needed for proper care. Worse still, there was an instance where a nurse did not call or show up the day in question, leaving the patient without expected support and potentially creating gaps in critical treatment.
A particularly serious concern is the stated expectation of daily wound care, which the agency allegedly failed to deliver. The reviewer emphasizes that the care plan called for daily wound care, yet this essential service was neglected, described as being blown off. The implied risk to the patient's health and recovery from missed wound care is a core part of the dissatisfaction, highlighting that the agency did not meet basic clinical obligations.
Overall, the impression conveyed is one of distrust and disappointment. The reviewer strongly suggests that this agency should not be trusted, pointing to a combination of rude office personnel, inconsistent nursing care, chronic lateness, missed visits, and failure to provide necessary wound care. The narrative leaves little room for a positive takeaway, underscoring a lack of conscience, empathy, and dependable support throughout the care experience.
In closing, the experience is depicted as a comprehensive failure across administrative responses, nursing performance, and care reliability. The reviewer's verdict is unequivocal: avoid this agency. The accumulated grievances paint a picture of a system that did not respect the patient's time, health needs, or safety, and it serves as a stark warning to others seeking home healthcare support.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Palm Springs International (19 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.A Place Called Home - La Quinta is a well-equipped and fully furnished board and care home located in La Quinta, CA. Our community offers a comfortable and welcoming environment for seniors in need of assisted living services.
Our dining room provides delicious meals that cater to special dietary restrictions, ensuring that residents receive proper nutrition and enjoy their dining experience. Our dedicated staff takes care of housekeeping chores, allowing residents to focus on enjoying their day-to-day activities.
We provide a range of care services to meet the individual needs of our residents. Our team assists with activities of daily living including bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure proper medical care and medication management. For those with diabetes, we offer specialized diets to promote health and wellness.
Amenities such as Wi-Fi/high-speed internet and telephone access keep our residents connected with friends and family. Outdoor spaces and gardens provide a peaceful atmosphere for relaxation and socialization. Additionally, we offer move-in coordination services to make the transition as smooth as possible.
At A Place Called Home - La Quinta, we understand the importance of staying active and engaged. That's why we offer scheduled daily activities that cater to the interests of our residents. Whether it's participating in community events or enjoying outings to nearby cafes, parks, restaurants, places of worship, theaters, or pharmacies – there are plenty of options for recreation and exploration.
For any necessary medical appointments or transportation needs, our team is available to arrange transportation promptly.
Overall, A Place Called Home - La Quinta is committed to providing personalized care in a comfortable setting where seniors can feel at ease while receiving assistance with their daily needs.
A Place Called Home - La Quinta is located at 81-657 Hidden Links Drive, La Quinta, CA 92253 in Riverside County, California
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