Primacare Home At Roxbury in Irvine, CA

Primacare Home At Roxbury is an assisted living community in Irvine, CA.

Information last verified:

4662 Roxbury Drive, Irvine, CA 92604

For more information about senior living options: (866) 208-4318

3.2 from 117 reviews
5 stars
56
4 stars
3
3 stars
7
2 stars
8
1 stars
43

Overall Review of Primacare Home At Roxbury

common 2 reviews mention this

Customer service can be difficult

Residents describe long waits, call-back problems, and unclear information when they reach the office.

Several residents report trouble getting responsive help, including missed call-backs, having to repeat details across multiple calls, and getting inconsistent guidance. A few others mention the difference when staff were polite and helpful, including explaining instructions for equipment use and supporting self set-up questions. Overall, residents say the day-to-day experience can swing between helpful assistance and frustrating communication gaps.

common 2 reviews mention this

Timeliness and delivery follow-through

Residents report that delivery timing can be unpredictable, with some orders arriving late or not arriving at all.

Some residents say equipment or supplies were late, missed a scheduled window, or required rescheduling, including cases where items did not arrive as expected. Others describe smoother experiences, such as on-time delivery and prompt setup, plus help with getting items ready for use. The mixed feedback suggests outcomes depend heavily on the specific order and follow-through.

caveat 2 reviews mention this

Billing and insurance confusion

Residents mention insurance coverage disputes, unexpected charges, and bills for items they say were incorrect or not received.

A recurring concern in the reviews is billing that doesn’t match what residents expected from insurance coverage, including being told coverage was not active after the fact and receiving later bills. There are also complaints about charges tied to wrong, delayed, or unreceived equipment. Even when some residents were satisfied overall, others specifically warn to double-check pricing and what’s being billed.

common 2 reviews mention this

Some staff are praised for care

Residents sometimes single out specific staff members for kindness, clear explanations, and hands-on help.

Several reviews highlight positive interactions with individuals who were described as kind, informative, and helpful during setup or when questions came up. In those accounts, residents said staff walked them through how to use equipment and offered options for assistance, including in-person or video help. While many reviews focus on friction, these comments point to moments where communication and support felt patient-centered.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Housing

  • 6 resident community capacity 6 resident community capacity

Types of Care

  • Assisted Living Assisted Living

Amenities

  • Cable or satellite TV Cable or satellite TV
  • Dining room Dining room
  • Fully furnished Fully furnished
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Telephone Telephone
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • John Wayne Orange Co (5 miles away) John Wayne Orange Co (5 miles away)
  • Long Beach (Daugherty) (23 miles away) Long Beach (Daugherty) (23 miles away)

Care Services

  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Coordination with health care providers Coordination with health care providers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Special dietary restrictions Special dietary restrictions
  • Transportation arrangement (medical) Transportation arrangement (medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Physicians

  • Coastal Kids (0.6 miles)
  • Kaiser Permenente Tustin Medical Offices (2.3 miles)
  • Hoag Tustin Legacy (2.3 miles)
  • Hoag Medical Group (2.3 miles)
  • Kaiser Permanente Orthopedics (2.5 miles)
  • Cardiology Specialists of Orange County (5 miles)
  • South County Orthopedic Specialists (6.6 miles)

Cafes

  • Yifang Fruit Tea (0.8 miles)
  • Orobae (0.9 miles)
  • Starbucks (2.3 miles)
  • Starbucks (2.3 miles)
  • Starbucks (2.5 miles)
  • Diamond Jamboree Shopping Center (2.9 miles)
  • Starbucks (3.4 miles)

Pharmacies

  • CVS Pharmacy (0.9 miles)
  • CVS Pharmacy (0.9 miles)
  • CVS Pharmacy (1.6 miles)
  • Walgreens (1.6 miles)
  • CVS Pharmacy (1.8 miles)
  • CVS Pharmacy (2.2 miles)
  • Walgreens (2.4 miles)

Parks

  • Ashwood Park (1 miles)
  • Plaza Park (1.5 miles)
  • Valley Oak Park (1.9 miles)
  • Jeffrey Open Space Trail (2.1 miles)
  • Eastwood Village Park (2.6 miles)
  • Stonegate Park (2.6 miles)
  • The Pools Park (2.8 miles)

Places of Worship

  • Islamic Center of Irvine (1.1 miles)
  • Harvest Community Church of Irvine (4.8 miles)

Restaurants

  • McDonald's (1.6 miles)
  • Del Taco (1.9 miles)
  • In-N-Out Burger (2.1 miles)
  • Chick-Fil-A (2.2 miles)
  • Mendocino Farms (2.4 miles)
  • Chick-Fil-A (2.4 miles)
  • Lazy Dog Restaurant & Bar (2.5 miles)

Hospitals

  • Kaiser Permanente Hospital (2.5 miles)
  • South Coast Medical Center For New Medecine (4.9 miles)

Theaters

  • Amc Tustin 14 At The District (2.6 miles)
  • Regal Irvine Spectrum Screenx, 4Dx, Imax, RPX & Vip (3.6 miles)

Transportation

  • Amtrak and Metrolink Irvine Station (3.8 miles)
  • Terminal A (4.5 miles)
  • John Wayne Airport (SNA) (4.6 miles)

Frequently Asked Questions

Where is Primacare Home At Roxbury?

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