4662 Roxbury Drive, Irvine, CA 92604
For more information about senior living options: (844) 490-3973
What level of care are you interested in?
Assisted Living
Memory Care
Independent Living
Skilled Nursing Facility
Continuing Care Retirement Community (CCRC)CCRC
Other
One reviewer described Apria's shipping and follow-up as prompt, with clear guidelines on reorder frequency. A reviewer said the service was very good. The hospital bed delivery was seamless and the bed was assembled in no time. Another reviewer labeled the service as excellent. A reviewer noted a good first night, sleeping seven hours.
Apria is described as one of the worst healthcare places to deal with due to repeated order errors and missing items. Apria's customer service is criticized for long wait times, unhelpful agents, and conflicting information. The billing system is described as chaotic, with instances of double billing or charging for items not requested. Deliveries are inconsistent and slow, with delays of 24 hours or more and little or no advance notice. Privacy concerns are raised when delivery staff opened and handled medical equipment at the customer's home. Customers report being pressured into unwanted promotions or devices during interactions. Insurance and paperwork processing are repeatedly delayed even when approvals exist. Many reviewers say they would not recommend Apria.A wave of customer experiences with Apria Healthcare paints a picture of frustration and ongoing frustration, especially for patients relying on CPAP equipment, oxygen devices, and mobility aids. Across the collected comments, the common thread is a sense that orders are mishandled from the start, that communications are inconsistent or non-existent, and that the consequences fall hardest on people who are already dealing with health concerns. In several accounts, customers describe a process that feels slow, opaque, and mired in delays, with promises repeatedly unmet and information repeatedly asked for as if no one is keeping track of what has already been supplied or approved by insurance and physicians. The tone across these reviews oscillates between exasperation and outright anger, with a few glimmers of neutral or positive experiences occasionally surfacing but quickly overshadowed by recurring issues.
Delivery and timing repeatedly emerge as the most painful pain point. A number of reviewers recount situations where equipment was promised or expected within a tight window - sometimes as short as a few hours - and instead arrived only after a long wait, often with no proactive communication about the delays. One reviewer notes a "4 hours" delivery window that stretched to 24 hours, while others describe day-by-day delays that leave urgent needs unmet for three days or more. The pattern isn't solely about tardiness; it's also about how the delays are communicated or, in some cases, not communicated at all. Several users describe being forgotten in the process, told contradictory explanations by different agents, or facing a revolving door of representatives who each provide a different story about why a shipment or service has not yet occurred. The impact of these delays is clear: for someone who requires a CPAP mask, oxygen equipment, or a walker to navigate daily life, every hour of waiting compounds discomfort and anxiety.
Billing and administrative processes are another frequent point of contention. Reviewers repeatedly describe a "terrible" or "disorganized" billing system, with issues ranging from double-billing fears to delays in sending bills after an upfront payment, and from substitutions of higher-cost devices without refunds to repeated verification requests that seem to reset progress on orders. The sense of being caught in a paperwork loop is common: orders hinge on prescriptions, clinical notes, and insurance approvals, and even when those elements are in place, customers report that Apria asks for the same information multiple times across different calls. The advice that emerges from these experiences is pragmatic and sobering: document everything, keep thorough records, and brace yourself for a potentially lengthy resolution process. In some accounts, people feel their financial footing is jeopardized by inconsistent billing and lack of clear accountability.
Beyond timing and billing, customer interactions with staff and the handling of equipment reveal troubling patterns around customer service, privacy, and trust. Some reviewers describe lengthy, unproductive phone holds and repetitive emails with little to no useful information. Others recount privacy concerns when delivery personnel opened and demonstrated how equipment worked on a property manager's device - an intrusion that left the customer feeling exposed and disrespected. Instances of delivery staff insisting on opening and inspecting equipment before the customer could verify its condition or receive a proper demonstration amplify the perception that the company prioritizes efficiency over consent and patient rights. In a few anecdotes, managers or delivery personnel appeared unprofessional or disinterested in resolving the customer's concerns, which only deepened the impression that customer support is not a reliable or empathetic resource during what may already be a stressful health-related period.
There are, however, small pockets of slightly more favorable feedback that remind readers this experience isn't universally negative. A handful of reviews praise quick initial delivery or competent setup in rare instances, or highlight a hospital bed delivery that went smoothly. One reviewer even calls a particular wheel-chair delivery or setup "seamless," and two others credit staff or doctors with friendly and apologetic attitudes during interactions. Yet these positive notes are rare and tend to be overshadowed by the broader chorus of complaints. The positive experiences, when they occur, often come with important caveats about the overall system: good service in one area does not compensate for ongoing problems with other devices, multiple orders, or complicated insurance coordination.
In the CPAP space specifically, several reviews convey a sense that the product itself could be well-made but the delivery and service chain undermines any potential benefit. Complaints about mask fit, uncomfortable nasal tips, and devices that create leaks or pressure fluctuations suggest that even when a product is finally obtained, the experience of using it may be fraught with dissatisfaction. The feedback indicates that the problem isn't simply the device's quality but the overall process surrounding procurement, fitting, and ongoing support. Reviews also indicate that the time from a doctor's order to actual home delivery can be agonizingly long, with patients watching as their health needs become time-sensitive while siting in limbo as paperwork crawls forward.
Amid the vitriol and disappointment, some customers voice a desire for alternatives, expressing a willingness to switch providers if possible. The underlying message is not merely a complaint about one bad experience but a plea for a more responsive, transparent, and patient-centered approach. The common refrain is that urgent needs should be treated with priority, that communication should be clear and proactive, and that billing should be straightforward and fair. When these expectations aren't met, the cumulative impact extends beyond frustration to real-world consequences for patients relying on timely equipment and reliable support.
Taken together, the reviews depict Apria Healthcare as a company with a strong potential to offer essential medical equipment and services but hamstrung by recurring operational failures. The central themes are delays without adequate communication, disorganized administrative processes, inconsistent customer service, and concerns about privacy and respect during equipment delivery. For many readers, these experiences would be alarming in any context; for patients facing health challenges, the stakes are even higher. While a few positive anecdotes surface, the overwhelming trend is a cautious, often dissatisfied view of the company's ability to deliver consistent, timely, and respectful care. If possible, exploring other providers or seeking additional support to navigate the ordering, delivery, and billing process may help mitigate the negative patterns described here.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
John Wayne Orange Co (5 miles away) Long Beach (Daugherty) (23 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Primacare Home At Roxbury is an assisted living community located in the beautiful city of Irvine, CA. Our community offers a range of amenities to ensure that our residents feel comfortable and at home.
The dining room provides a welcoming space for residents to enjoy their meals together, while our fully furnished apartments offer a cozy and convenient living environment.
The outdoor space and garden area allow residents to enjoy the fresh air and natural beauty surrounding our community.
We understand the importance of maintaining a clean and organized living environment, which is why we provide housekeeping services to our residents.
Our move-in coordination service aims to make the transition into our community as smooth as possible for new residents.
For those who need assistance with activities of daily living, we offer support with bathing, dressing, and transfers. We also coordinate with health care providers to ensure that all medical needs are met.
Our experienced staff members are trained in diabetes diet management and can cater to special dietary restrictions. Meal preparation and service are provided, ensuring that residents receive nutritious meals throughout the day.
Medication management is also available for those who require it.
Transportation arrangement for medical appointments is provided, ensuring that residents can easily access necessary healthcare services.
Our community is conveniently located near various amenities, including cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals. This allows residents to easily access these facilities and engage in social activities within the local area.
Residents can also participate in scheduled daily activities within the community. These activities aim to promote social interaction and engagement among residents.
At Primacare Home At Roxbury, we strive to create a warm and welcoming environment where our residents can live comfortably while receiving the care they need.
Primacare Home At Roxbury is located at 4662 Roxbury Drive, Irvine, CA 92604 in Orange County, California
R & R Care
Irvine, CA
Friendly, welcoming staff and a clean, home-like environment.
Whispering Oaks - Waverly
Irvine, CA
Caring staff with a warm, welcoming atmosphere; competitive pricing for room options.
Whispering Oaks - Waverly costs
Whispering Oaks - Waverly reviews
Whispering Oaks - Waverly images
Thank Ya Kindly
Irvine, CA
Intimate, home-like setting with personalized care and move-in coordination.
Whispering Oaks - Ranchgrove
Irvine, CA
Personalized care with 24-hour supervision and diabetes-friendly dining.
Whispering Oaks Ranchgrove
Irvine, CA
Competitive memory care pricing in Orange County with specialized dementia care and engaging on-site activities.
Whispering Oaks Ranchgrove costs
Whispering Oaks Ranchgrove images
Mission II Rsl
Irvine, CA
Small, intimate 6-resident community with 24/7 care and comprehensive services.
Woodbridge Manor
Irvine, CA
Extensive nearby amenities (parks, dining, pharmacies, physicians, hospitals) for convenience and social opportunities.
Woodbridge Terrace of Irvine
Irvine, CA
Caring, attentive staff with engaging activities in a well-maintained community.
Woodbridge Terrace of Irvine costs
Woodbridge Terrace of Irvine reviews
Woodbridge Terrace of Irvine images
Forever Young Memory Care
Santa Ana, CA
Compassionate, knowledgeable owner and staff; clean, homelike environment with personalized dementia care.
Forever Young Memory Care costs
Forever Young Memory Care reviews
Forever Young Memory Care images
Assisted Living and Memory Care: Understanding Their Core Differences
Assisted living provides moderate support for seniors seeking independence, while memory care offers specialized support for individuals with dementia or cognitive impairments through structured routines and trained staff. Key differences include care approaches, environment security measures, staff training levels, activity types, and cost considerations.
Beyond the Bingo Hall: 50+ Enriching Activities for Seniors in Assisted Living
Assisted living communities offer diverse activities beyond traditional games to enhance seniors' physical health, cognitive well-being, emotional enrichment, and social connections, including fitness classes, creative expression, and intergenerational interactions. These enriching programs foster community bonds and support residents' independence and happiness.
Understanding the Distinctions: Assisted Living and Memory Care Explained
The article differentiates between assisted living and memory care, explaining that assisted living supports seniors with daily activities while promoting independence, whereas memory care provides specialized services for individuals with dementia, focusing on secure environments and cognitive support. It also addresses staff training, safety considerations, costs, family involvement, and transition strategies for families navigating these care options.
