4662 Roxbury Drive, Irvine, CA 92604
For more information about senior living options: (844) 490-3973
Apria provided very good service. The service was excellent. The driver was very helpful and friendly with delivery and setup, going above and beyond in answering questions. The bed delivery was seamless and the bed was assembled quickly. Apria helped make coming home on oxygen less stressful by delivering everything and explaining it in detail. Sam from Apria helped the customer get on the right foot after a shoulder replacement. The CPAP machine helped the user sleep better and left them very satisfied.
They describe Apria Healthcare as one of the worst healthcare places to deal with and urge others to steer clear. They report frequent order errors and delays, with no urgency to fix missing items. They claim customers are penalized when delays or missing orders force changes. They accuse Apria of terrible billing practices, including double billing and charges for items not ordered. They complain about extremely poor customer service, long phone waits, condescending reps, and no follow-up. They recount privacy invasions during delivery, with equipment opened or touched without consent. They say delivery and setup are unreliable and unpredictable, with repeated delays. They state essential equipment like wheelchairs or walkers were not delivered in a timely manner, causing significant hardship. They allege fraudulent behavior or misrepresented charges related to insurance coverage. They describe poor communication with insurance and doctors, with repeated requests for the same information. They note staff repeatedly asking for the same information across multiple calls. They accuse outbound sales pitches and upselling of devices as unnecessary and intrusive.Primacare Home At Roxbury in Irvine is best suited for seniors who have a capable care network in place to manage third-party medical equipment and supplies. The community's strength, in practical terms, lies in a location that is convenient for family members who are able to oversee orders, deliveries, and billing with outside vendors. For residents who can benefit from a stable daily routine and the reassurance of an on-site care team, Primacare can be a workable option when a caregiver is actively coordinating the logistics of durable medical equipment (DME). In short, this setting works when there is a dedicated family or staff member willing to drive the process and press for timely, accurate service.
Families should consider alternatives if there is no bandwidth to monitor third-party suppliers closely. The reviews reveal a pattern of variability that can become a burden: inconsistent follow-through, repeated data requests, billing disputes, and frequent delays. If a community partner can offer a more integrated, predictable experience - where the vendor's orders, delivery, setup, and invoicing are streamlined and transparently managed - then a different arrangement may save time, reduce stress, and lower financial risk. For residents who require near-perfect reliability in equipment delivery or who cannot tolerate days or weeks of back-and-forth, it is prudent to explore options with stronger in-house DME coordination or a narrower set of approved vendors.
On the upside, when the right processes align, the service can be solid. Several reports highlight moments of excellent, courteous service: prompt delivery, helpful drivers who perform setup, and staff who supply clear guidance for device use. In instances where the supplier communicates well and follows through, equipment such as CPAP machines, walkers, or hospital beds arrives efficiently, is properly fitted, and works as intended. These strengths demonstrate that the core competency exists: the ability to get essential devices to a patient and to provide patient-focused instruction and support. That potential is a meaningful offset to the more frequent frustrations that appear in the broader feedback.
Yet the cons are significant and not easily ignored. The most damaging themes are disorganization, long wait times, and a frustrating cadence of calls to confirm or rectify orders. Reports of missed deliveries, wrong or incomplete equipment, and billing errors amplify the stress of already challenging health situations. Several reviewers describe having to navigate multiple representatives with conflicting information, delayed orders that render urgent needs nonviable, and sometimes even questionable billing practices. For an elderly resident relying on timely access to mobility aids or respiratory devices, these gaps can translate into real risk - heightened discomfort, unnecessary exertion, and avoidable hospital visits.
To make a decision rooted in practicality, families should demand clear, bindable expectations. Ask Primacare staff for a transparent path to DME fulfillment: which suppliers are used, what the escalation process looks like, and who owns the responsibility for every step - from doctor's order to delivery, setup, and ongoing service of the equipment. Require written timelines and a single point of contact who can provide status updates without repeated phone tagging. Insist on precise billing terms, confirmation of insurance coverage, and explicit, itemized invoices. Finally, build in contingency options: a preferred local supplier with a track record of reliability, a back-up device if a delivery stalls, and a defined timeframe for issue resolution.
The bottom line is practical and clear: Primacare can be a sensible choice for Irvine families that can actively manage DME logistics, but it carries a nontrivial dependency on external vendors. For those who prize predictability and minimal administrative burden, exploring alternatives with tighter in-house DME coordination or established local partnerships is wise. If proceeding with Primacare, couple the move with a disciplined, proactive monitoring regime - assign a capable care proxy, insist on written commitments, and keep all communications well documented. Only with that disciplined oversight can the potential advantages of this community be realized while mitigating the most disruptive drawbacks evident in the reviews.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
John Wayne Orange Co (5 miles away) Long Beach (Daugherty) (23 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Primacare Home At Roxbury is an assisted living community located in the beautiful city of Irvine, CA. Our community offers a range of amenities to ensure that our residents feel comfortable and at home.
The dining room provides a welcoming space for residents to enjoy their meals together, while our fully furnished apartments offer a cozy and convenient living environment.
The outdoor space and garden area allow residents to enjoy the fresh air and natural beauty surrounding our community.
We understand the importance of maintaining a clean and organized living environment, which is why we provide housekeeping services to our residents.
Our move-in coordination service aims to make the transition into our community as smooth as possible for new residents.
For those who need assistance with activities of daily living, we offer support with bathing, dressing, and transfers. We also coordinate with health care providers to ensure that all medical needs are met.
Our experienced staff members are trained in diabetes diet management and can cater to special dietary restrictions. Meal preparation and service are provided, ensuring that residents receive nutritious meals throughout the day.
Medication management is also available for those who require it.
Transportation arrangement for medical appointments is provided, ensuring that residents can easily access necessary healthcare services.
Our community is conveniently located near various amenities, including cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals. This allows residents to easily access these facilities and engage in social activities within the local area.
Residents can also participate in scheduled daily activities within the community. These activities aim to promote social interaction and engagement among residents.
At Primacare Home At Roxbury, we strive to create a warm and welcoming environment where our residents can live comfortably while receiving the care they need.
Primacare Home At Roxbury is located at 4662 Roxbury Drive, Irvine, CA 92604 in Orange County, California
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