Hy-Lond Home

Pros

• The staff are consistently kind, patient, and attentive to residents' needs.
• They treat residents like family with respect and keep families updated on progress.
• Nurses, therapists, and caregivers go above and beyond to ensure comfort and high-quality care.
• The therapy team is skilled, compassionate, and creatively tailors treatment to each individual.
• The nursing staff works hard to keep patients healthy, active, and well cared for, with clean rooms and regularly changed beds.
• The administration is supportive, professional, and values both residents and employees.
• The facility is clean, well-maintained, and has a warm, home-like environment.
• The food for patients is very good, and overall service is excellent.
• Rehab services are conveniently located on-site, making recovery seamless.
• The activity program is wonderful, with meaningful daily activities that engage residents.
• Pacific Haven consistently delivers excellent care across rehab, long-term care, and short-term recovery.
• The center is highly recommended for sub-acute or skilled nursing needs.

Cons

• One reviewer warned prospective families not to bring loved ones here, claiming the tour promises everything but care declines after signing, with a significant lack of care across staff.
• Another reviewer stated they are planning a funeral for their father, indicating severe dissatisfaction with the facility's care.
• A reviewer expressed doubt that the care would be as good as the front desk kiosk, implying dissatisfaction with the care quality.

Review

Pacific Haven Subacute and Healthcare Center receives a chorus of overwhelmingly positive experiences from families who've relied on its care, with many reviewers describing the facility as a place where staff treat residents like family. Across multiple stays and various needs, families consistently praise the warmth, patience, and attentiveness of the caregiving team, noting how staff keep loved ones comfortable and well-informed about progress. They speak of a leadership and administrative group that is supportive and professional, creating an environment where residents feel valued and families feel reassured.

A central thread in the reviews is the strength of the nursing and therapy teams. Several residents and their families highlight the nurses by name - Annabelle, Monina, Van, and Grace among them - along with a therapy staff including Ryan and Benjie who are repeatedly commended for their care. The rehab department stands out for its creativity and effectiveness, with therapists described as not only skilled and compassionate but also engaging and inventive in tailoring therapy to individual needs. One reviewer even notes therapy that feels more like carnival visits and autumn festivals than traditional sessions, underscoring the way Pacific Haven makes rehabilitation welcoming and motivating. The dedication of the CNA/RNA staff is also recognized, as they work to keep residents active, safe, and comfortable.

Families recount concrete care experiences that reinforce the positive tone. For instance, one mom recovering from knee replacement appreciated the on-site rehab, the friendly front desk greetings, and the consistent sense that staff were coordinating to ease her discharge. Reviews frequently mention the convenience of having rehabilitation right at the center, which helps both patients and families feel confident about progress toward returning home. In longer-term stays, instances of sustained excellent care - such as a 100-day stay for a mom who received attentive monitoring, daily activities, and support - illustrate the center's ability to maintain quality over time. Reviewers also point to individual acts of empathy, like ensuring residents aren't discouraged, and staff who make sure daily routines include meaningful engagement, such as orderly bingo and other activities.

Environmental quality and overall experience also receive high marks. Commentators repeatedly praise the facility's cleanliness - rooms, hallways, and beds are described as consistently well cared-for. Food is highlighted as a positive aspect for patients, with several reviewers noting that meals are good and the overall dining experience is satisfying. The physical environment and operational culture contribute to a sense of home-like warmth, with comments about staff coordinating seamlessly across departments - nurses, therapists, activity coordinators, and rehabilitation aides all working together to deliver dignified, patient-centered care. Families also note the presence of a proactive administration that communicates well and maintains a clean, well-maintained building designed to support both medical needs and quality of life.

The reviews also emphasize leadership and organizational culture. A number of reviewers describe Pacific Haven as having "great leadership" and a supportive management team that values both residents and staff. They appreciate administrators who are accessible, responsive, and involved, even going so far as to say that the administrator comes on weekends or that management works with families to ensure smooth and clear communication. This sense of professional stewardship helps families feel confident in the facility's ability to deliver consistent, high-quality care across different units and services, from short-term recovery to long-term subacute needs.

Not all feedback is uniformly glowing, and a few reviews offer cautionary perspectives that temper the otherwise uniformly positive sentiment. One reviewer warns prospective families to be mindful that care quality can vary and that promises made during tours may not always translate into ongoing experiences, suggesting a need for due diligence and careful oversight. Another, more dramatic, comment describes a tour that led to a plan for a funeral, raising concerns about the gap between expectations set during the tour and subsequent day-to-day care. These voices stand in contrast to the broad majority of praise, reminding prospective families to conduct their own assessment and consider multiple experiences before deciding. Nevertheless, even within this mix, there are individuals who report positive, ongoing experiences following those initial concerns, underscoring the importance of a full, individualized evaluation.

Among the countless stories, several stand out as powerful testaments to the center's impact. Families recount that their loved ones received "top-notch care" after surgeries, including hip and knee procedures, with therapists who understood limitations, encouraged progress, and helped residents regain strength and mobility in a patient-centered, respectful way. For residents who stayed longer, Pacific Haven is described as a place that truly feels like home, where staff know residents by name, celebrate progress, and ensure daily life includes both clinical care and social engagement. In a testament to enduring satisfaction, one reviewer notes a multi-year commitment to the community - "I have been here for 5 years and I absolutely love it!" - reflecting a sense of belonging that people carry with them long after treatment ends.

Overall, the sentiment surrounding Pacific Haven Subacute and Healthcare Center is overwhelmingly positive, with many families expressing deep gratitude and a strong willingness to recommend the facility to others in need of skilled nursing and rehabilitation services. The combination of compassionate nursing, dedicated rehabilitation teams, clean and welcoming environments, and proactive administration paints a picture of a center that strives to treat every resident like family while delivering high-caliber care. While a minority of voices offer constructive cautions, the prevailing narrative is one of reliable, comprehensive care that many families choose again for future needs, supported by staff who are described as kind, patient, and consistently attentive to both patients and their families.

This part of Garden Grove, California, offers a convenient and vibrant community for senior living. With several Starbucks cafes nearby for your morning coffee fix and a variety of restaurants such as Brodard Restaurant and In-N-Out Burger for dining options, you will never run out of places to explore. In terms of healthcare, there are multiple pharmacies including Walgreens and CVS Pharmacy within a short distance, along with Kindred Hospital Westminster for medical needs. For entertainment, there are theaters like Century Huntington Beach And XD and AMC Movie Theater close by, as well as parks such as Faylane Park and Mile Square Regional Park for outdoor activities. Transportation options like Disneyland Monorail make it easy to get around the area, while places of worship like Chinese Baptist Church offer spiritual support. Overall, this neighborhood provides a diverse range of amenities and services that cater to the needs and preferences of seniors looking to settle down in a welcoming community.

Cafes

• Starbucks (1.3 miles)
• Starbucks (3.1 miles)
• Starbucks (3.2 miles)
• Starbucks (4.2 miles)
• Hollywood Land (4.3 miles)
• La Brea Bakery Express (4.3 miles)
• New Orleans Square (4.4 miles)

Pharmacies

• Walgreens (1.6 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.5 miles)
• Rite Aid (2.7 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (2.9 miles)

Restaurants

• Brodard Restaurant (1.8 miles)
• In-N-Out Burger (2.5 miles)
• Lee's Sandwiches (2.7 miles)
• In-N-Out Burger (3.6 miles)
• Disney California Adventure Park (4.1 miles)
• Ghirardelli Soda Fountain & Chocolate Shop (4.1 miles)
• Trader Sam's Enchanted Tiki Bar (4.1 miles)

Hospitals

• Kindred Hospital Westminster (2.3 miles)
• Choc (5.5 miles)

Theaters

• Century Huntington Beach And Xd (2.6 miles)
• AMC Movie Theater (4.2 miles)
• Century Theatres (6.2 miles)

Parks

• Faylane Park (2.7 miles)
• Mile Square Regional Park (2.7 miles)
• Huntington Central Park (4.5 miles)
• Willow Park (4.8 miles)

Transportation

• Disneyland Monorail - Downtown Disney District Station (4.2 miles)
• Hertz Rent A Car (4.4 miles)
• DLRR New Orleans Station (4.4 miles)
• Disneyland Monorail (4.6 miles)
• Drr Tomorrowland Station (4.6 miles)
• Drr Toontown Station (4.7 miles)
• Artic (5.7 miles)

Physicians

• The 200 Building (4.3 miles)
• Dostzada, Ghulam Dr - Los Alamitos Cardiovascular (5.8 miles)

Places of Worship

• Chinese Baptist Church (6.1 miles)