Home Instead Senior Care

Pros

• The Fresno office staff knew the mom by name, understood her preferences and favorite staff, and set up care quickly.
• They were consistently communicative about staffing issues and provided timely updates.
• It is very comforting to know Home Instead is there to care for a loved one when family members are far away.
• Each and every caregiver is wonderful, and the mom has spectacular days every day.
• The staff are kind, compassionate, and easy to deal with, including with the husband.
• The office staff are awesome and work very hard to meet needs.
• Home Instead Fresno is a fantastic example of a business that cares for the community.
• The process of bringing caregivers into the home was made easy, with staff who were happy and helpful from start to finish.
• The team is professional, efficient, and friendly; the service is highly recommended.
• They make you feel like you're at home - and with family.

Cons

• The caregivers sent had insufficient experience, and there appeared to be little to no training.
• Amy was less than pleasant to deal with.
• The staff were accused of stealing from an elderly client, indicating a need for improved background checks before dispatch.
• The reviewer wished they could give Home Instead a zero rating.

Review

Home Instead Fresno has clearly produced a wide range of experiences for families seeking in-home care, showing both exceptionally positive outcomes and notable concerns. On the bright side, many families repeatedly highlight the heart and dedication of the local team, from the office staff to the caregivers who step in to support loved ones. Several reviewers describe a sense of relief and trust that grows when consistent, compassionate people arrive at the home, listen to preferences, and treat the person receiving care with dignity and kindness. In one memorable note, families emphasized that the office staff are "awesome" and work hard to meet needs, especially as care needs expand with hospice services. The added caregivers during such transitions have been described as easy to work with and genuinely kind and compassionate toward both the client and family.

There are, however, some darker threads in the stories. A few reviewers expressed serious concerns about training and the overall quality of the caregiving experience. One caregiver was described as "less than pleasant to deal with," and there were references to worries about the adequacy of training programs. Most troubling, a reviewer alleged that staff members stole from an elderly client, underscoring the perception that background checks and screening may need to be more rigorous before assignments are made. In a strong statement, the reviewer declared, "If I could give them a zero, I would? they need to do better for those they claim to help." These comments highlight that, while many experiences are positive, safety and training remain critical issues for some families.

Despite the concerns, several families shared uplifting transformations thanks to reliable, vetted staff. One reviewer recounted working with a wonderful replacement caregiver who could take over responsibilities with grace, demonstrating that good matches can and do happen. The Fresno team's ability to adapt to new care configurations and to maintain continuity of care is a recurring theme. As one family noted, the office staff were "awesome" and responsive, and the influx of caregivers due to hospice care was managed in a way that kept the experience positive and manageable. The sentiment that the team can rise to meet challenging care needs, when the right personnel are in place, comes through strongly in these accounts.

A particular strength cited by multiple accounts is the Fresno office's personal touch. Staff members remembered the client by name, knew their preferences, and even their favorite caregiver, which made a meaningful difference in care planning and execution. The teams were described as proactive and communicative about staffing issues, with specific examples such as an overnight caregiver calling to alert a potential late arrival and the office following up with the family promptly. For families who live far away, these gestures - regular updates and clear lines of communication - provide tangible reassurance and a sense of being "in good hands" even when they cannot be at the home themselves.

Clients consistently praised the everyday impact of the care: their loved ones enjoyed "spectacular days" under the care of Home Instead. The companionship, assistance with daily activities, and reliable presence of caregivers give working family members peace of mind, knowing that their loved one is supported while they are at work. One reviewer expressed deep gratitude, stating that they would not have managed without Home Instead, underscoring the emotional weight behind dependable in-home care. The praise extended beyond individuals to the organization as a whole, with several people calling Home Instead Fresno "a fantastic example of being a successful business that cares for our community."

Beyond individual stories, there is a consistent thread about the personal and professional qualities of the caregivers. Reviewers described the caregivers as very professional, efficient, super friendly, and easy to deal with. A specific name - Maribel - was singled out as an outstanding caregiver for a sister, illustrating how a single caregiver can leave a lasting positive impression and become a trusted partner in family care. The company's community engagement also stood out, with a past note about participating in the "Be a Santa to a Senior" gift drive in 2013, reflecting a broader commitment to seniors beyond in-home visits. Such testimonials emphasize that the Home Instead Fresno team aims to extend warmth and hospitality beyond the home, reinforcing the sense of being part of a caring community.

Overall, the experiences shared about Home Instead Fresno present a nuanced picture: when the right people are matched with the right needs, families feel supported, heard, and at ease knowing their loved ones are cared for with compassion. The strongest praise centers on the responsiveness and warmth of the office staff, the meaningful connections with familiar caregivers, and the ability to adapt to evolving care needs, including hospice. Yet, the most pressing concerns - training adequacy and safety - call for ongoing attention to screening and professional development to ensure every caregiver and every assignment upholds the standard of care families expect. In many households, the Fresno team has proven capable of delivering that dependable, homey experience that families describe as priceless, even as they acknowledge room for improvement in certain areas.

Restaurants

• The Old Spaghetti Factory (0.2 miles)
• McDonald's (0.3 miles)
• Taco Bell (0.4 miles)
• Chick-Fil-A (0.7 miles)
• The Cheesecake Factory (0.9 miles)
• Rally's (1 miles)
• The Train Depot (1.3 miles)

Places of Worship

• St Paul Newman Center (0.4 miles)
• First Church Of God (1.6 miles)
• Free Grace Church (2.2 miles)
• St Anthony of Padua (2.2 miles)
• St Paul's United Methodist Church (2.9 miles)

Pharmacies

• Rite Aid (0.8 miles)
• Walgreens (1 miles)
• Save Mart Supermarkets (1.1 miles)
• CVS Pharmacy (1.2 miles)
• Cedar Pharmacy & Medical Supplies (1.8 miles)
• Pharmatron (1.9 miles)
• Immediate Care Pharmacy (2 miles)

Physicians

• Neuro Pain Medical Center (1.1 miles)
• Paramjit S. Fagoora, MD - Clear Vision Medical Center (1.2 miles)
• SleepQuest - Central Valley Patient Service Center (1.2 miles)
• Ketsana Vilaysane (1.6 miles)
• Advanced Medical Imaging (1.6 miles)
• Fresno Headache & Balance Center (1.7 miles)
• Sami Issa (1.9 miles)

Theaters

• Maya Cinemas Fresno 16 (1.5 miles)
• Regal Manchester - Fresno (2.4 miles)
• Regal Edwards Fresno Screenx, 4Dx & Imax (3 miles)

Cafes

• Collect Coffee Bar (1.5 miles)
• J Pot Mini Hot Pot & Bar (3 miles)

Hospitals

• Childrens Hospital Central California (1.5 miles)
• Saint Agnes Medical Center (1.7 miles)
• Sante Health Systems (2.4 miles)
• Kaiser Permanante (2.5 miles)
• VA Central California Health Care System (2.8 miles)
• Va Hospital (2.8 miles)

Parks

• Woodward Park (3 miles)