Homewatch CareGivers of East LA

Pros

• Angelica truly has a gift for finding exceptional caregivers.
• Nevino and Angelica were motivated to help and proposed good solutions.
• Homewatch CareGivers Pasadena hires really good caregivers and are good people who care.
• They are caring and professional.
• Nevino & Angelica and their team are very professional.
• Angelica is extremely experienced, knowledgeable, compassionate, insightful and patient.
• Jazmin is amazing.
• Angelica is amazing; she is attentive and empathetic, and Ameli is amazing with the client's dad; Angelica and Ameli are part of the family.
• Finding Homewatch was a huge relief, with good communication and top-notch caregivers; worth every penny.
• They provided prompt, attentive services.

Cons

• The verbal and written communication was lacking or non-existent.
• The experience was quite scary.
• The first scheduled caregiver ended up at the wrong client's house.
• The agency provided inaccurate and incomplete information about the client (e.g., missing unit number, wrong phone number, and no last name), hindering contact.
• The caregiver scheduled for the second 3-day period was notified at the last minute by the agency.
• The reviewer concluded the agency did not appear to be professionally administered.
• The reviewer would not use the agency again.
• The office staff's communication and HIPAA practices did not meet the reviewer's expectations.

Review

Over the years, our family has built a genuine and trusted partnership with Homewatch CareGivers Pasadena, anchored by Nevino and Angelica. Angelica, in particular, has a remarkable gift for sorting through needs and matching them with capable, compassionate caregivers. After only a short meeting with my mother, who lives with dementia, she demonstrated a deep understanding of what would help and worked diligently to find suitable caregivers. Nevino and Angelica showed a shared sense of purpose and a commitment to finding practical solutions that would meet our evolving needs. Because of their dedication, we have been able to arrange a sequence of caregiver hires that has remained amicable through multiple iterations.

One of the standout strengths of this team is their willingness to collaborate and stay flexible. They are consistently motivated to help us navigate the complexities of elder care, and they bring thoughtful options to the table. While communication can sometimes be slow due to the busyness of their days, my sisters and I recognize that the caregivers they hire are high quality and that the people behind the scenes truly care - both for their caregivers and for the families they serve. It's this combination of professional commitment and personal care that has kept us engaged with Homewatch CareGivers through the years.

From the perspective of a home care professional focused on community well-being, the Pasadena team stands out as a trusted partner. I regularly connect with Nevino and Angelica to share ideas about best-in-class care. We collaborate on caregiver training plans, personalized care plans, and innovative approaches to meet specialized needs - ranging from memory care to ALS and stroke recovery. They also offer flexible services such as transportation, which broadens what families can access. Their openness to collaboration and willingness to discuss new ideas makes them invaluable to anyone seeking sophisticated, patient-centered home care.

Several families have experienced thorough, hands-on support from Angelica. She has repeatedly gone above and beyond: conducting hospital consultations, visiting and assessing needs at nursing facilities, and guiding families through essential decisions. Her extensive experience, compassion, and patience come through in every interaction. When the time came for home aides, Homewatch found two outstanding caregivers who delivered solid, reliable care at fair rates. Families have felt thankful and lucky to have their guidance as a steady thread through challenging healthcare transitions.

There are also deeply personal stories of connection and appreciation. Jazmin is described as amazing, and Angelica's attentiveness and empathy are highlighted as key reasons why families feel heard and supported. When a caregiver - Ameli - was assigned to care for a 93-year-old father, she and Angelica became an inseparable part of the family, trusted and valued in the home. The sense of gratitude from families who have seen their loved ones thrive under Ameli's care speaks to the real, positive impact these relationships can have on daily life and peace of mind.

No review is without its cautionary notes, and a few families have encountered hiccups along the way. One experience described scheduling and communication as imperfect, with a caregiver arriving at the wrong house and inconsistent information provided by the agency. In that instance, frustrations centered on verification details, timely updates, and HIPAA practices. Nevertheless, the care professionals themselves were highly regarded - the caregivers were personable, clean, and performed their duties exceptionally well, and the families continued to value the human quality of care even as they navigated administrative gaps.

Another family described a night-and-day difference: a difficult search for trustworthy care followed by a welcome relief after discovering Homewatch. They emphasized improved communication and top-tier caregivers, underscoring that the right match can transform an overwhelming experience into a manageable, safe, and supportive journey. In these stories, the underlying message remains consistent: when Homewatch CareGivers Pasadena aligns with families' needs and expectations, the results are meaningful and lasting.

Beyond the immediate caregiving, there is a clear sense that Homewatch CareGivers Pasadena is more than a service provider - they are a relational partner in a person's ongoing health journey. They help families understand their rights, navigate insurance pathways, and advocate for the care that patients deserve at home. In the eyes of families managing complex needs - from hospital discharges to nursing facility transitions and in-home memory care - this support can make the difference between uncertainty and confidence. The team's dedication to doing right by clients, and their willingness to listen, adapt, and collaborate, is what consistently earns their trust.

Overall, the consensus across experiences is that Homewatch CareGivers Pasadena, led by Nevino and Angelica, is caring, professional, and deeply invested in the well-being of both clients and caregivers. Their capacity to blend practical logistics with genuine empathy has created relationships that families rely on with confidence. While occasional communication challenges remind us that no system is perfect, the combination of experienced leadership, high-quality caregivers, and a heartfelt commitment to personalized care makes Homewatch CareGivers Pasadena a trusted partner for families seeking compassionate, capable home care.

Parks

• Rosemead Park (1.2 miles)
• Live Oak Park (2.6 miles)
• Almansor Park (3.4 miles)
• Barnes Memorial Park (3.7 miles)
• George E. Elder Memorial Park (4.2 miles)
• Granada Park (4.7 miles)
• Lacy Park (4.9 miles)

Cafes

• Starbucks (1.4 miles)
• Flo's Coffee Shop (3 miles)
• Starbucks (3.3 miles)
• Bopomofo Cafe (3.7 miles)
• Panera Bread (5.1 miles)
• Panera Bread (5.7 miles)
• Panera Bread (5.8 miles)

Restaurants

• McDonald's (1.4 miles)
• McDonald's (1.8 miles)
• In-N-Out Burger (2.2 miles)
• Donut King (3.9 miles)
• KIYO Arcadia (3.9 miles)
• McDonald's (3.9 miles)
• McDonald's (4.4 miles)

Pharmacies

• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (3.1 miles)
• Albertsons Pharmacy (3.6 miles)
• CVS Pharmacy (3.8 miles)

Physicians

• Doheny Eye Center (4 miles)
• Santa Anita Medical Plaza (4.8 miles)
• Healthcare Partners Medical Group (5.5 miles)

Hospitals

• Beverly Hospital (4.3 miles)
• Kaiser Permanente Baldwin Park Medical Center (4.4 miles)
• Methodist Hospital of Southern California (4.8 miles)
• Prado Center (5.2 miles)
• Hope (6.7 miles)
• City Of Hope (6.8 miles)
• Huntington Memorial Hospital Nicu (6.9 miles)

Places of Worship

• Arcadia Chinese Baptist Church (4.5 miles)
• San Marino Community Church Nursery School (4.5 miles)
• First Evangelical Church Arcadia (6.5 miles)
• Saint Rita's Catholic Church (6.9 miles)

Theaters

• 0206 Amc Bar Santa Ani (4.7 miles)

Transportation

• Metro - Monrovia Station (5.6 miles)