Purglen of Cupertino

Pros

• The staff are friendly, caring, and professional.
• The doctors explain procedures clearly and take time to answer questions.
• The facility is spotless, clean, and modern with state-of-the-art equipment.
• The environment is family-friendly, with kids' amenities like TVs to ease visits.
• The hygienists are thorough, gentle, and skilled at keeping patients comfortable.
• The practice has a long-standing tradition of high-quality care and reliability.
• The office feels warm, welcoming, and transparent about services and pricing.
• Patients consistently report excellent service and highly recommend the practice.
• The team works well together to provide coordinated, comprehensive care.
• The reception and billing staff are helpful, accommodating, and supportive.
• Dental work is performed with excellent results, leaving patients satisfied.
• The remodeled, state-of-the-art office maintains a friendly vibe and up-to-date technology.

Cons

• A reviewer warned to avoid Cupertino Family Dental, saying services are overpriced and night guards/Invisalign were upsold after the fact.
• Another reviewer called the practice not trustworthy and described fees as higher every time.
• A patient described their experience as one of the biggest mistakes of their life, paying thousands and ending up in more discomfort.
• A patient alleged Dr. Lin was incompetent, with little concern for patient well-being and zero communication about costs.
• A reviewer reported needing about ten appointments for a procedure, with the dentist being rough and causing pain.
• A reviewer claimed they were billed five times more than a previous pediatric dentist for similar fillings.

Review

Cupertino Family Dental is best suited for families and long-term patients who want high-touch, consistent dental care in a clean, modern setting. The practice excels for parents who need kid-friendly visits, adults seeking routine cleanings, restorative work, or implants, and anyone who values clear explanations, meticulous preventive care, and a welcoming, low-stress environment. A renovated facility with state-of-the-art equipment reinforces a sense of reliability, while a team that consistently aims to put patients at ease makes ongoing care predictable and reassuring.

Those weighing alternatives should note that price sensitivity and billing transparency are real considerations here. A subset of reviews flag premium pricing and unexpected charges, with some accounts describing disputes over what was billed versus what was promised. For families or individuals operating on tight budgets or with insurance plans that require careful navigation, these concerns mean shopping around or seeking a practice with stricter upfront pricing and fewer perception risks could be prudent. If cost control and crystal-clear upfront estimates are paramount, other options may be worth evaluating.

The strongest positives align directly with the core dental experience: exceptionally friendly, professional staff; thorough, gentle hygiene; and doctors who explain procedures clearly. Patients repeatedly praise the warmth of reception, the skill of hygienists like Alice and Kim, and the patient-centered approach of Dr. Lo and colleagues. The office environment reinforces trust - clean, modern, and well-equipped - while the practice's family focus shines through in how staff remember patients, coordinate care, and accommodate both routine checkups and more complex needs, including implants and root canals. This combination often translates into consistent, low-anxiety visits and durable, satisfying outcomes.

While most reviews celebrate the care, a few note isolated downsides that potential patients should weigh against the strengths. The most consequential concerns center on cost and perceived upsell dynamics, and in rare cases, experiences described as unsatisfactory or painful, with suggestions that some treatments were longer or more aggressive than expected. Taken in aggregate, however, the favorable experiences - long-tenured relationships, transparent communication about care plans, and durable results - tale toward a pattern of quality that tends to outpace the friction highlighted in the negative comments. For families prioritizing stability and proven results, the pros often decisively offset the cons.

For decision-making, practical steps sharpen the fit: verify what services are in-network and confirm any out-of-pocket costs before committing, especially for costly procedures or appliances. Ask for the same care team whenever possible to preserve continuity, and request detailed, itemized estimates that align with your insurance benefits. Inquire about the scheduling approach for busy households, the level of pain management offered during procedures, and the office's policy on follow-up visits if something feels off after treatment. Clarify how pediatric visits are handled to keep kids comfortable, and confirm the remodels and equipment you'll actually experience during upcoming appointments.

In the end, Cupertino Family Dental stands out as a robust option for families and long-term patients who value warmth, clear communication, and modern, reliable care. The practice's settled, patient-first culture, combined with capable clinicians and a clean, tech-forward environment, makes sustained care feel approachable and dependable. If the primary aim is to build a long-term dental home with top-tier service and a reassuring patient experience, this is the sensible choice. If ongoing cost transparency and the absence of pricing surprises are non-negotiables, it pays to compare alternatives before committing.

This part of Cupertino, California, offers a convenient and diverse range of amenities for senior living. With a variety of restaurants ranging from casual dining options like In-N-Out Burger to more upscale choices such as Fogo De Chao, seniors can enjoy a culinary experience to suit their preferences. Nearby parks like Portal Park and Cupertino Memorial Park provide opportunities for outdoor recreation and relaxation. Access to multiple pharmacies within close proximity ensures easy access to medication and healthcare essentials. Additionally, the area boasts reputable healthcare facilities like Palo Alto Medical Foundation and El Camino Hospital for comprehensive medical care. For entertainment, seniors can visit theaters like AMC DINE-IN Sunnyvale 12 & IMAX or Pruneyard Cinemas. Overall, this part of Cupertino offers a well-rounded living environment with various conveniences tailored to meet the needs of seniors seeking an active lifestyle in a vibrant community setting.

Restaurants

• Cafe Lattea (0.4 miles)
• BJ's Restaurant & Brewhouse (1.4 miles)
• The Hambak Japanese Fusion Cuisine (1.5 miles)
• Falafel Stop (2.5 miles)
• In-N-Out Burger (3 miles)
• McDonald's (3.2 miles)
• Fogo De Chao (3.5 miles)

Parks

• Portal Park (0.7 miles)
• Maywood Park (1.6 miles)
• Cupertino Memorial Park (1.8 miles)
• Earl J Carmichael Park (2.3 miles)
• Serra Park (2.5 miles)
• Central Park (2.7 miles)
• Ponderosa Park (3.1 miles)

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (1.2 miles)
• Rite Aid (1.7 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.6 miles)

Cafes

• Apple Park Café (1.1 miles)
• 7 Leaves Cafe (1.3 miles)
• Caffe Macs (1.3 miles)
• Panera Bread (1.4 miles)
• Coffee & Water Lab (2 miles)
• Sunright Tea Studio (2.7 miles)
• Starbucks (4.8 miles)

Transportation

• Apple Park Transit Center (1.2 miles)
• Sunnyvale Caltrain Station (4.3 miles)
• Santa Clara Transit Center (4.8 miles)
• Santa Clara Caltrain Station (4.9 miles)

Physicians

• Allergy & Asthma Associates Of Northen California (2.1 miles)
• Palo Alto Medical Foundation (3.1 miles)
• Shen Medicine Pediatrics and Associates (3.3 miles)
• VHC Sunnyvale Clinic (3.3 miles)
• Santa Clara Valley Health & Hospital System (3.3 miles)
• Silicon Valley Eye Physicians (3.3 miles)
• Ear Associates & Rehabilitation Services (3.7 miles)

Theaters

• AMC DINE-IN Sunnyvale 12 & IMAX (4 miles)
• Pruneyard Cinemas (4.8 miles)
• AMC Mercado 20 (5.2 miles)

Hospitals

• O'Connor Hospital (4.2 miles)
• Valley Health Center Bascom (4.5 miles)
• Surgery Center Mountain View (5 miles)
• El Camino Hospital (5.1 miles)

Places of Worship

• Calvary United Methodist Church (5.2 miles)