Purglen of Cupertino

Pros

• The staff are friendly and welcoming from the moment patients arrive.
• The office is clean, modern, and equipped with state-of-the-art technology.
• Clinicians take time to understand patients’ history and overall health.
• Hygienists are gentle, thorough, and help patients feel comfortable during cleanings.
• The care is professional, high-quality, and thorough.
• The practice is family-friendly, treating patients of all ages with care.
• Procedures are explained clearly, and questions are answered patiently.
• The environment is warm, caring, and patient-focused.
• Many patients have had long-standing, trusting relationships with the team.

Cons

• The front desk staff came across as rude and unfriendly, making the visit uncomfortable.
• The receptionist was extremely rude on the phone and would cancel appointments abruptly.
• There were unexpected charges with no prior notification, leaving the patient feeling misled.
• The services were overpriced, with upselling of additional products or treatments.
• Not trustworthy, with higher treatment fees compared to other dentists.
• The care was described as incompetent, resulting in more discomfort and the need for further work elsewhere.
• There was zero communication and no apparent concern for the patient’s comfort or convenience.

Review

Purglen of Cupertino, operating as Cupertino Family Dental, is best suited for families and individuals who want a long-term dental home where warm, meticulous care, multi-generational service, and high-tech treatment converge. The practice has earned a durable reputation for steady, relationship-first care: long-tenured clinicians, a remodeled, clean facility, and a team culture that treats patients as part of a dental family. For households that value preventative emphasis, detailed explanations, and a welcoming environment that helps nervous or first-time patients relax, this is an exceptionally strong fit. The patient experience often centers on transparency, comfort, and a clear plan for ongoing oral health, with multiple generations able to receive care under one roof. In short, this is the pick for families who prioritize continuity, quality communication, and a reassuring, professional pace.

Those who may want to consider alternatives are typically price- and transparency-conscious shoppers or those who have had repeat friction with front-desk interactions. A small-but-revealing thread in the reviews concerns unexpected charges and questions about what is in-network versus out-of-pocket costs. When billing and insurance clarity are paramount, the practice’s strongest clinicians can still be overshadowed by ambiguity at the front desk, especially if the first contact feels discourteous or inflexible. For patients who have had rough experiences with specific providers (notably some negative impressions of a particular dentist’s technique or bedside manner), it’s wise to evaluate other offices that tout lower-stress billing practices or more consistent front-office service. Alternatives are reasonable for those who want a more price-stable, one-step financial conversation before any procedure.

The core strengths here lie in the clinical excellence, the patient-centric approach, and the consistently positive interpersonal dynamics. The staff is repeatedly described as welcoming, patient, and professional, with careful explanations that help patients understand both diagnosis and treatment options. The clinicians, especially Dr. Lo and the associates, are praised for thorough, careful work, and for making complex procedures feel manageable. Hygienists such as Alice and Kim earn standout marks for gentleness and effectiveness, turning cleanings into experiences that reduce anxiety and deliver tangible improvements in comfort. The office’s modernization, renovated space, state-of-the-art equipment, streamlined scheduling, supports efficient, high-quality care across the entire family, from routine cleanings to implants, crowns, and root canals. This combination of skilled providers and a calm, well-equipped setting offset most everyday concerns a family might have about dental care.

Where the balance tilts, however, rests with consistency in administrative interactions and price expectations. Front-desk experiences appear volatile: when the greeting is warm and the service transparent, the relationship flourishes; when it isn’t, even excellent dental care can feel tainted by impressionistic billing or abrupt scheduling. The strongest offset comes from the team’s transparency about procedures and costs when brought into the conversation by a patient who asks direct questions, and from Nancy in the billing/financial coordination who helps many families navigate insurance and numbers. If the financial side is managed with clear written estimates and upfront discussions, the overall value remains high. The practice’s genuine care for patients and the breadth of services available as a single-family line of care still make it a compelling option despite these friction points.

For decision-makers, the practical takeaway is clear: this is an outstanding choice for families desiring long-term care with a trusted, personable staff, provided there is attention to cost clarity and a preference for a friendly, educational approach to dental health. The environment is especially advantageous for children and parents alike, with kid-friendly touches, predictable scheduling, and a culture that takes time to explain why each measure is recommended. The remodel and modern equipment reinforce a commitment to comfort and precision, while the multi-generational continuity gives families confidence that future needs can be met without switching providers. If these align with the family’s priorities, this office stands out as one of the region’s strongest all-around dental homes.

The bottom line is decisive: for households that can navigate a nuanced price conversation and value a deeply supportive, expert team, Purglen of Cupertino delivers superior care wrapped in a reassuring, familial atmosphere. When cost transparency or consistently courteous front-desk service become non-negotiables, it becomes prudent to compare alternatives that price upfront and maintain the same clinical standard without the occasional administrative friction. For those who accept the occasional billing nuance in exchange for unmatched continuity, thorough preventive care, and a highly capable roster of clinicians, this practice remains a top-tier recommendation. The next step is straightforward: schedule a consult or initial visit, request a clear written estimate for any planned procedures, and meet the staff in person, specifically engage with the billing team to align expectations, and verify in-network coverage before any non-emergency treatment. In such a setup, families will likely conclude that the benefits far outweigh the drawbacks, and that this remains a dependable long-term dental home.

This part of Cupertino, California, offers a convenient and diverse range of amenities for senior living. With a variety of restaurants ranging from casual dining options like In-N-Out Burger to more upscale choices such as Fogo De Chao, seniors can enjoy a culinary experience to suit their preferences. Nearby parks like Portal Park and Cupertino Memorial Park provide opportunities for outdoor recreation and relaxation. Access to multiple pharmacies within close proximity ensures easy access to medication and healthcare essentials. Additionally, the area boasts reputable healthcare facilities like Palo Alto Medical Foundation and El Camino Hospital for comprehensive medical care. For entertainment, seniors can visit theaters like AMC DINE-IN Sunnyvale 12 & IMAX or Pruneyard Cinemas. Overall, this part of Cupertino offers a well-rounded living environment with various conveniences tailored to meet the needs of seniors seeking an active lifestyle in a vibrant community setting.

Restaurants

• Cafe Lattea (0.4 miles)
• BJ's Restaurant & Brewhouse (1.4 miles)
• The Hambak Japanese Fusion Cuisine (1.5 miles)
• Falafel Stop (2.5 miles)
• In-N-Out Burger (3 miles)
• McDonald's (3.2 miles)
• Fogo De Chao (3.5 miles)

Parks

• Portal Park (0.7 miles)
• Maywood Park (1.6 miles)
• Cupertino Memorial Park (1.8 miles)
• Earl J Carmichael Park (2.3 miles)
• Serra Park (2.5 miles)
• Central Park (2.7 miles)
• Ponderosa Park (3.1 miles)

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (1.2 miles)
• Rite Aid (1.7 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.6 miles)

Cafes

• Apple Park Café (1.1 miles)
• 7 Leaves Cafe (1.3 miles)
• Caffe Macs (1.3 miles)
• Panera Bread (1.4 miles)
• Coffee & Water Lab (2 miles)
• Sunright Tea Studio (2.7 miles)
• Starbucks (4.8 miles)

Transportation

• Apple Park Transit Center (1.2 miles)
• Sunnyvale Caltrain Station (4.3 miles)
• Santa Clara Transit Center (4.8 miles)
• Santa Clara Caltrain Station (4.9 miles)

Physicians

• Allergy & Asthma Associates Of Northen California (2.1 miles)
• Palo Alto Medical Foundation (3.1 miles)
• Shen Medicine Pediatrics and Associates (3.3 miles)
• VHC Sunnyvale Clinic (3.3 miles)
• Santa Clara Valley Health & Hospital System (3.3 miles)
• Silicon Valley Eye Physicians (3.3 miles)
• Ear Associates & Rehabilitation Services (3.7 miles)

Theaters

• AMC DINE-IN Sunnyvale 12 & IMAX (4 miles)
• Pruneyard Cinemas (4.8 miles)
• AMC Mercado 20 (5.2 miles)

Hospitals

• O'Connor Hospital (4.2 miles)
• Valley Health Center Bascom (4.5 miles)
• Surgery Center Mountain View (5 miles)
• El Camino Hospital (5.1 miles)

Places of Worship

• Calvary United Methodist Church (5.2 miles)