St. Paul's Home for the Elderly 2

Pros

• Ilene is a spectacular person and an excellent physical therapist who helped the patient walk again and relieve pain.
• Nick Price is punctual, professional, and highly effective in helping the patient's wife recover from shoulder surgery.
• The nurse assigned was pleasant to work with and explained everything clearly.
• The team at Assisted Home Health and Hospice provides incredible care for the patient and family; Shannon and Olga are like family and provide excellent care; supervisor Magaly is proactive and ensures needs are met.
• George W. continues to provide caring and professional nursing service.
• George W. advised hospitalization for the patient's son when needed, potentially saving his life.
• Carol and Esmeralda are outstanding; Esmeralda's firm and friendly encouragement prompted hospital evaluation that prevented a potentially fatal delay, and the patient is now in full recovery.
• Susan Bisban is an excellent home health nurse with thorough bedside manner, prompt communication, and skilled care for nephrostomy, colostomy, foley catheter, and PICC line.
• The Assisted Care team is professional and wonderful; Sue is an experienced RN skilled at drawing blood from difficult veins; the staff are friendly and helpful.
• The Home Health workers are responsive and reliable; questions are answered promptly and care is delivered top-notch.

Cons

• The office staff were described as "a joke," with reports of having to chase them down, misplaced paperwork, and little effort to resolve issues until the last day.
• One reviewer stated they would give the agency -5 stars overall due to the office staff, despite praising the nurses.

Review

The collection of experiences shared about Assisted Home Health and Hospice paints a portrait of a service that consistently blends clinical skill with genuine compassion. Across many stories, families describe care that is not only effective but also deeply personal - care that feels attentive, timely, and respectful from the very first contact. One of the clearest threads running through these accounts is the impact of exceptional therapists who help restore mobility and alleviate pain, and whose presence in a home setting reinforces trust in every step of the healing journey.

Ilene stands out in these testimonials as a remarkable example of what makes the service special. Described as a spectacular person and an excellent physical therapist, she helped the writer begin walking again and relieved a tremendous amount of pain in just two visits. The gratitude is blunt and clear: when surgery looms, the author already knows whom they would want to work with again. This emphasis on personal connection and tangible outcomes is echoed by others who emphasize how certain therapists are not just technically skilled but also deeply invested in their patients' comfort and progress.

Nick Price, the physical therapist sent by Assisted Home Health to assist a wife recovering from shoulder surgery, is highlighted for his reliability and professionalism. Being consistently on time and performing at a high level, he is described as someone who has made a significant positive difference in her recovery. The praise extends to the broader team, with the sentiment that Nick's expertise, paired with the organization's approach, makes for an effective path back to function after surgery. The overall tone is one of confidence in the care plan and trust in the provider's ability to guide recovery at home.

Another recurring theme is clear and thorough communication. A nurse who took the time to explain everything is singled out as a pleasant and reassuring presence for patients and their families. The ability to demystify medical processes and explain what to expect contributes to the sense of security that families report, helping them navigate recovery with less anxiety and more clarity about what each step means for health and wellbeing.

Relationships with care teams emerge as a central strength of Assisted Home Health. The team dynamic described by families goes beyond clinical tasks to cultivate a sense of family. Nurses Shannon and Olga are noted not just for their professional care but for becoming trusted members of the family circle. Their supervisor, Magaly, is praised for staying on top of things and ensuring that monthly needs are met. The open invitation for questions - "No question is too silly to ask or any request ignored" - captures an environment where families feel heard, supported, and engaged in the care plan. The result is a deep sense of rapport and sustained trust built over time.

George W. appears repeatedly as a steadfast presence in multiple homes, delivering care with warmth and professional rigor. One account highlights a life-changing moment in which George W. recognized that the writer's son was ill and advised urgent hospital care - an intervention that the reviewer credits with saving their son's life. The consistency of George W.'s involvement - "George W. is still working for us and we really appreciate his caring and professional service" - alongside other appreciations of his knowledge and guidance, underscores the value families place on a nurse who not only treats but also advocates effectively for patients.

Not all experiences are uniformly perfect, and a candid review acknowledges a contrasting reality: the clinicians themselves are highly capable, but the office staff sometimes fails to meet expectations. The reviewer gives high marks to the nurses - A+ and 10 stars for their care - but assigns a stark negative rating to the administrative side, describing the office as a joke. The critique highlights specific frustrations: having to chase down staff, misplaced paperwork, and delays in scheduling care or changing dressings, culminating in a late offer to send someone out on the last day. This perspective reminds readers that excellent bedside care must be matched by reliable administrative support to deliver consistently exceptional service.

Among the many stories of skilled clinicians, several individuals are singled out for life-saving or profoundly impactful interventions. Carol and Esmeralda are praised for their decisive actions; Esmeralda's firm and friendly urging to seek urgent hospital care arguably saved a life, with blood clots found in both legs. The writer's ongoing recovery is attributed to the combined efforts of these professionals, who became instrumental partners in healing. The broader "Assisted Team" - including social workers like Ana and care coordinators like Claudia - receives heartfelt thanks for addressing problems promptly and helping the patient regain strength and independence.

Other testimonials highlight the dedication and versatility of the home health team over extended periods. Susan Bisban is described as an exceptional nurse whose long-term care - over a year, with visits ranging from bi-weekly to monthly - exemplifies thoroughness and bedside manners. Her ability to manage complex needs, from nephrostomy care to colostomy and foley catheter management, along with prompt question responses by text or call, demonstrates a level of continuity and reliability that families value deeply. The appreciation for Susan's professionalism and practical support is a common thread across several accounts.

The narrative expands to include several more individuals whose contributions leave a lasting impression. Jameson's kindness and devotion in caring for a mother's recovery, Carol's outstanding physical therapy that helped her regain the ability to sit and walk, and Claudia's commendable efforts in coordinating plans - these experiences collectively underscore a holistic approach to home health that blends skilled clinical care with compassionate support. The sense of gratitude extends to the social work team and their problem-solving prowess, which helps families feel seen and supported throughout the care journey.

In sum, the testimonies portray Assisted Home Health and Hospice as an organization that has earned trust through consistent, capable care delivered by a broad network of dedicated professionals. From the life-changing impact of a nurse who recognizes a medical emergency, to the steady companionship of therapists who restore mobility and hope, to the occasional administrative challenge that reminds leadership to keep the front desk equally strong, the overall message is one of genuine dedication. Families express profound appreciation for the care team, for the opportunities to see loved ones regain health and independence, and for the sense of partnership that makes home health a trustworthy, dependable pathway to recovery.

Located in Covina, California, this area offers a variety of amenities that cater to seniors looking for convenience and accessibility. With multiple places of worship nearby, including Real Life and Charisma Life Church, residents can easily practice their faith. There are also several pharmacies such as CVS Pharmacy and Walgreens within close proximity for easy access to medication and healthcare needs. For dining options, there are popular chains like In-N-Out Burger and Chick-Fil-A, as well as cafes like Starbucks and Panera Bread for a casual meal or coffee break. Additionally, there are parks like Frank G. Bonelli Regional Park for outdoor recreation opportunities. The area also boasts various physicians' offices and hospitals like Pomona Valley Hospital Medical Center and City of Hope for medical care. Transportation options include Pomona Station for easy access to public transit. Overall, this part of Covina provides a mix of essential services and recreational opportunities suited for senior living.

Places of Worship

• Real Life (0.9 miles)
• Charisma Life Church (5.8 miles)
• Calvary Chapel Golden Springs (6.5 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (1.3 miles)
• Walmart Pharmacy (1.9 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (3.4 miles)
• CVS Pharmacy (3.4 miles)

Restaurants

• In-N-Out Burger (1.7 miles)
• Raging Waters (2.1 miles)
• In-N-Out Burger (2.6 miles)
• In-N-Out Burger (4.7 miles)
• Chick-Fil-A (4.8 miles)
• Old Stump Brewing Co. (5.3 miles)
• McDonald's (5.5 miles)

Parks

• Frank G. Bonelli Regional Park (2.2 miles)
• Creekside Park (5.1 miles)
• Pantera Park (6.5 miles)
• Chino Hills Community Park (9.6 miles)

Cafes

• The Donut Man (2.4 miles)
• Starbucks (2.5 miles)
• Starbucks (2.7 miles)
• Starbucks (4.6 miles)
• Panera Bread (5.2 miles)
• Porto's Bakery & Cafe (5.4 miles)
• The Coffee Bean and Tea Leaf (5.5 miles)

Physicians

• Healthcare Partners (2.6 miles)
• Glendora Dentistry (2.7 miles)
• Foothill Dermatology Medical Center (2.7 miles)
• Chapparal Medical Group (5.8 miles)
• Inland Neurosurgery Institute (5.8 miles)
• The Robert & Beverly Lewis Family Cancer Care Center (5.9 miles)
• Kaiser Permanente Diamond Bar Medical Offices (6.8 miles)

Hospitals

• Casa Bonita (3 miles)
• Rowland Convalescent Hospital (3 miles)
• Kindred Hospital San Gabriel Valley (4.1 miles)
• Pomona Valley Hospital Medical Center (5.6 miles)
• City Of Hope (7.5 miles)
• Hope (7.6 miles)
• Kaiser Permanente Baldwin Park Medical Center (8.2 miles)

Transportation

• Pomona Station (5.3 miles)
• Montclair Metrolink Station (8.7 miles)
• Metro - Monrovia Station (9.3 miles)

Theaters

• AMC Puente Hills 20 (8.3 miles)
• Harkins Theatres Chino Hills 18 (8.4 miles)
• AMC DINE-IN Montclair Place 12 (8.7 miles)