ResCare in Costa Mesa, CA

Pros

• The Bristol Hospice team was incredibly compassionate and professional during one of the most difficult times.
• Dr. Randall's calm, professional presence and commitment to patient comfort contributed to a peaceful, pain-free passing.
• Pastor Mike provided immense comfort through his visits, shared words of faith, and ongoing prayers.
• Nurse Connie was skilled, professional, and deeply caring.
• A Korean-speaking social worker provided kindness and understanding that was especially meaningful to the family.
• The care given during the final hours was compassionate and professional.
• The experience was more bearable for the family, who remained grateful.
• Bristol Hospice has been an amazing service, with staff who are genuine and sincere, treating patients as people rather than numbers.
• Nadia provided translation, answered questions, and arranged everything to ensure comfort.
• Nurse Samia went above and beyond, helping with care and following up even on her day off.
• Bristol Hospice made the mother's passing easier and less stressful; staff were like angels, attentive and knowledgeable.
• Hamida, the case manager RN, is an amazing person dedicated to her patients.

Cons

• Bristol Hospice has not met its promises and obligations to patients, giving a runaround on medical records, billing, and disability forms.
• The administration displays ongoing communication problems and is very unorganized.
• The reviewer would not recommend Bristol Hospice to anyone.
• The pharmacy Bristol Hospice uses did not deliver medications on time, causing pain to the patient.
• A client almost lost job protection because Bristol Hospice failed to fulfill its duties as a provider.
• Promised follow-ups and calls were never made, leaving concerns unresolved.

Review

This Costa Mesa hospice option is best suited for families seeking deeply human, comfort-focused end-of-life care where peace, dignity, and spiritual support are the core aims. The strongest value comes from a care team that prioritizes presence and personal connection, with strong emphasis on bilingual communication and accessible chaplaincy. For families who want to keep a loved one at home or in a small setting while receiving attentive bedside care, this community delivers a level of warmth and attentiveness that can steady nerves during a profoundly difficult time.

Those who may want to consider alternatives are advised to be candid about backend reliability. If consistent administrative execution, flawless scheduling, and rapid processing of records and forms are non-negotiable, look elsewhere. Several reviewers note gaps in visit consistency, delays in supplies or medications, and hiccups with billing and documentation. For families facing work or immigration-related paperwork deadlines, or those who need guaranteed same-team visits, the friction can become a real obstacle and may tip the balance toward a provider with tighter backend operations.

The core pros here are genuine, relationship-based care that lifts the burden of fear and confusion for families. Compassionate nursing, case management, and spiritual support are repeatedly highlighted as healing elements. Translators and culturally attuned staff help bridge language gaps, while services like aroma therapy, bathing assistance, and around-the-clock care contribute to comfort and dignity. The presence of chaplains and consistent bedside care gives families a framework to grieve with less panic, and the everyday acts of kindness - from answering questions over the phone to checking in after a loved one passes - create a sense of being truly cared for, not merely serviced.

Yet the main cons do recur in reviews and cannot be ignored in decision-making. Administrative fragmentation and sporadic staffing create periods of uncertainty, with some families experiencing missed visits or slow responses to medication and supply requests. Delays in obtaining medical records or completing employer-related paperwork can complicate already-stressful situations. These issues do not negate the care quality but do erode confidence and require proactive management. The best defense is a clearly defined point person, written scheduling guarantees, and a plan that specifies how quickly responses and deliveries will occur when problems arise.

For families evaluating this provider, several practical steps will help lock in the positives while mitigating the drawbacks. Insist on a dedicated liaison who coordinates all aspects of care, and obtain a written schedule with guaranteed minimum visits. Confirm the pharmacy vendor and delivery timelines for medications and supplies, and push for electronic record sharing to avoid delays in essential paperwork. Ask for a weekly care plan review, a concrete escalation path for missed visits, and 24/7 on-call coverage. Ensure language needs are met not just at intake but as a sustained capability, and request a clear transition protocol from hospital to home to minimize disruption during move-in.

In the end, this ResCare Costa Mesa location delivers a compelling blend of compassionate, patient-centered care and spiritual support that many families will prize during end-of-life. The human touch - caring nurses, translators, chaplains, and supportive aides - gives real peace in the final chapters and helps families feel seen and supported. If a warm, relationship-driven experience is the priority, and administrative reliability can be engineered with strong upfront guarantees and ongoing oversight, this community stands out as a strong, viable choice. If, however, the needle moves toward absolute consistency in scheduling and seamless paperwork without exception, it is prudent to compare alternatives and demand tighter guarantees before committing.

Restaurants

• Dick Church's Restaurant (0.9 miles)
• The Capital Grille (1 miles)
• Boudin SF (1 miles)
• Din Tai Fung (1.1 miles)
• Gulliver's Restaurant (1.6 miles)
• In-N-Out Burger (1.7 miles)
• McDonald's (1.8 miles)

Cafes

• Nespresso Boutique at Bloomingdale's (0.9 miles)
• Diamond Jamboree Shopping Center (3.2 miles)
• Starbucks (3.2 miles)
• MoonGoat Coffee Roasters (3.3 miles)
• Honor Coffee Roasters (4.7 miles)
• Blue Bottle Coffee (4.7 miles)
• Northside Cafe (4.9 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.4 miles)
• Rite Aid (1.8 miles)
• Rite Aid (2 miles)
• CVS Pharmacy (2 miles)
• Rite Aid (2.2 miles)
• CVS Pharmacy (2.5 miles)

Transportation

• John Wayne Airport (SNA) (1.4 miles)
• Terminal A (1.5 miles)

Parks

• William R. Mason Regional Park (3.4 miles)
• Bonita Canyon Park (3.9 miles)
• Mile Square Regional Park (4.1 miles)
• Plaza Park (4.6 miles)
• Seeley Park (4.6 miles)
• Huntington Central Park (4.7 miles)
• Huntington State Beach (5.6 miles)

Theaters

• Amc Tustin 14 At The District (3.6 miles)

Physicians

• Newport Heart North (4.1 miles)
• Newport Orthopedic Institute (4.8 miles)
• Hoag Tustin Legacy (4.9 miles)
• Hoag Medical Group (4.9 miles)
• Kaiser Permenente Tustin Medical Offices (5.8 miles)
• Coastal Kids (5.9 miles)
• Cardiology Specialists of Orange County (6 miles)

Hospitals

• Hoag Hospital Newport Beach (4.3 miles)
• Kaiser Permanente Hospital (6.6 miles)