ResCare

Pros

• The Bristol Hospice team was compassionate and professional during a very difficult time.
• Dr. Randall's calm, professional presence helped ensure the patient passed peacefully and without pain.
• Pastor Mike provided comforting spiritual support, shared God's word, and prayed with the family.
• Nurse Connie was skilled, professional, and deeply caring.
• The Korean-speaking social worker offered great kindness and understanding.
• Nadia translated into Spanish, answered every question, and clearly explained what would happen to ease the family's concerns.
• Sam, the nurse, clearly explained procedures, guided medications, and was responsive and bilingual.
• Kim helped make everything possible and is amazing.
• Hamida, the RN case manager, is described as an amazing human being and an angel.
• Diana provided aroma therapy and massage to promote peaceful sleep.
• Chaplain Han offered prayers and checked in with the family on multiple occasions.
• The Bristol team communicated regularly with text updates and check-in calls, offering sincere condolences.
• Leah Campos is very kind.

Cons

• The reviewer stated that Bristol Hospice has not met any promises or obligations and gave them the runaround when requesting medical records, billing, and invoices.
• The staff were described as unaware of medical release form laws and providing conflicting information.
• A promised doctor's note for an employer arrived two days later, risking the client's employment.
• Administration was criticized for significant communication problems and lack of responsiveness, even though nurses were praised.
• The care team was said to have largely quit, causing turmoil and a lack of consistency.
• Requests for wound care, podiatry visits, and a physician house call were not fulfilled.
• There were delays in providing medications (sleep aids) and other essential care.
• One reviewer would not recommend Bristol Hospice to anyone.

Review

Across Bristol Hospice experiences, families describe a tapestry of care that at its best feels deeply personal, profoundly compassionate, and professionally competent. In one family's account, the care surrounding a mother's final hours was guided by Dr. Randall's calm, steady presence. His professional demeanor and unwavering commitment to comfort helped ensure that her passing was peaceful and without pain, a distinction that mattered deeply during a moment when every breath carries enormous weight. The same family recalls how the medical team's bedside manner and responsiveness framed a moment of goodbye with dignity, gratitude, and a sense of relief that she was cared for until the very end.

Beyond the medical treatment, the human touch of Bristol Hospice stood out through spiritual and emotional support. Pastor Mike's hospital visits offered more than words; he shared scriptures and offered prayers that brought immense comfort to the family. His ongoing check-ins after hospital visits, and the prayers offered by him and his wife, were described as a steady source of solace during a time of grief. The combination of faith, presence, and genuine kindness left a lasting impression and reminded the family that they were not navigating this loss alone.

The nursing care and psychosocial support were repeatedly highlighted as hallmarks of the Bristol experience. Connie, a nurse whose professionalism went hand in hand with genuine care, left a strong impression as someone who could be relied on to provide both skilled care and compassionate companionship. A social worker who spoke Korean provided another layer of support, translating critical information and approaching the family with understanding that felt especially meaningful in the moment when language can be a barrier to comfort and clarity. The care team's ability to connect with families in their own language and with cultural sensitivity helped ease fear and confusion at a time when clarity and reassurance were most needed.

Several reviewers singled out individuals who shaped their experience from start to finish. Kimberly Penilla Hill was praised for orchestrating care in a way that made the process feel seamless and anchored in genuine concern for the family's needs. Nadia, one of the first assessors, was described as an anchor for the family: she translated everything into Spanish, answered every question, explained what would happen, and clarified medications and the plan for comfort. Nadia's thoughtful, step-by-step explanations in lay terms - along with her personal stories that humanized the process - were characterized as truly amazing. Sam, the nurse who provided reliable guidance by phone and walk-throughs of medications, was described as bilingual and consistently responsive. In one account, Samia's willingness to help even on her day off - assisting with clothing and bedding changes - stood out as exceptional service that went well beyond expectations.

The collective tone in these testimonials is a strong endorsement: Bristol Hospice is a team that, for many families, feels like care infused with love and respect. The community of staff - text messages, follow-up calls, and sincere condolences after the loss - conveys a sense that patients and families are remembered and cherished long after the immediate clinical needs have passed. The accounts celebrate a "10/10" level of service set against the backdrop of sorrow, a reminder that compassionate communication and steadfast presence can transform an experience that is inherently painful into something more bearable.

Still, not every experience was without fault or frustration. One reviewer described a stark contrast between the warmth of the clinical team and a troubling gap in administrative promises. They reported that Bristol Hospice did not meet expectations around obtaining medical records, billing, and disability forms, noting that the organization stated a preference for paper forms and seemed slow to move to electronic processes. Delays in providing a doctor's note, miscommunications about legal requirements for medical release forms, and assurances that never fully materialized contributed to anxiety and risk, including the potential loss of a client's job protection. The reviewer asserted that while the nursing staff performed well, the administration and communication within the organization exhibited significant shortcomings, and they indicated they would not recommend the service based on those experiences.

Another family shared a more mixed tale: Bristol helped a brother through a difficult time by explaining procedures in detail, responding to calls, and offering post-mortem outreach. Yet they also described ongoing concerns about consistency of in-home care, with multiple caregivers changing and a sense of disorganization creeping in. They requested additional specialists - wound and podiatry services - and expressed a belief that a medical doctor should visit the home more consistently. They also noted gaps in supplies and equipment that Medicare's funding seemed designed to support. This portrait underscores that while the care team's heart and willingness were evident, systemic and logistical issues could undermine the overall experience.

There are other deeply resonant stories of healing and gratitude. Regina Games wrote about her mother Mercedita Basilan, who battled glioblastoma, and spoke of Hamida, the case manager RN, as an "angel." The family felt that Bristol offered rapid access to all services and that every available resource - Sweet Dreams service, aroma therapy and massage from Diana, bathing nurses, and Leilani's 24-hour care - contributed to a sense of peace for their mother. Chaplain Han's prayers and ongoing support were described as a binding thread of comfort through the mother's final days, turning a challenging period into a time when love and faith could be centered around the dying person. Regina's tribute paints a portrait of a hospice team that can transform sorrow into a serene, dignified journey.

Layered into these testimonials are anecdotes about real-world dynamics and communication gaps. One family recounted a saga beginning with a representative named Kim who guided a discharge plan, only to find that the actual care delivery diverged from the plan: nurses were to visit three times a week, caregivers twice a week, with the involvement of volunteers, yet that schedule did not come to pass. A nurse named Samia stood out for her willingness to assist with basic, essential tasks - changing bedding and clothing - and for going above and beyond even on her day off, offering continued support after a loved one's death. The family also shared frustrations about sleeping medications, delays in obtaining medications, and a desire for more consistent direct care from the physician as part of the home visit routine. These voices emphasize that, while the clinical team often delivered comfort and empathy in abundance, gaps in scheduling, medication access, and physician involvement could color the overall experience.

In one heartfelt closing narrative, a daughter named Kerry Palmer (also known as Dora Hall, the mother) described how Bristol Hospice made the most grievous day of her life more bearable by providing "God's Angels" in day-to-day form. Her gratitude was explicit: the care, the presence, and the sense of being supported by every member of the Bristol team felt like a lifeline. The message was clear: when a family is navigating loss, Bristol Hospice's people - nurses, social workers, chaplains, and support staff - become anchors of hope, turning the most challenging moments into memories tempered by love and gratitude.

In sum, Bristol Hospice emerges in these varied accounts as a organization capable of extraordinary compassion and professional care, with individual staff members who clearly touch families in meaningful ways. The most luminous impressions come from the moments of human connection: the clinician who calms a family at the bedside, the translator who ensures no one's voice is left unheard, the chaplain who anchors prayers in the room, and the nurse who stays beyond the clock to help with bedding or clothing. Yet, these stories also acknowledge that administrative processes, communication flow, and coordination of specialists at home are areas where families hope to see ongoing improvement. Taken together, the narratives sketch a portrait of care that is sincere, personal, and profoundly human - capable of turning a time of deep loss into one of sensitive support, with a clear sense that Bristol Hospice stands with families when they need it most.

Restaurants

• Dick Church's Restaurant (0.9 miles)
• The Capital Grille (1 miles)
• Boudin SF (1 miles)
• Din Tai Fung (1.1 miles)
• Gulliver's Restaurant (1.6 miles)
• In-N-Out Burger (1.7 miles)
• McDonald's (1.8 miles)

Cafes

• Nespresso Boutique at Bloomingdale's (0.9 miles)
• Diamond Jamboree Shopping Center (3.2 miles)
• Starbucks (3.2 miles)
• MoonGoat Coffee Roasters (3.3 miles)
• Honor Coffee Roasters (4.7 miles)
• Blue Bottle Coffee (4.7 miles)
• Northside Cafe (4.9 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.4 miles)
• Rite Aid (1.8 miles)
• Rite Aid (2 miles)
• CVS Pharmacy (2 miles)
• Rite Aid (2.2 miles)
• CVS Pharmacy (2.5 miles)

Transportation

• John Wayne Airport (SNA) (1.4 miles)
• Terminal A (1.5 miles)

Parks

• William R. Mason Regional Park (3.4 miles)
• Bonita Canyon Park (3.9 miles)
• Mile Square Regional Park (4.1 miles)
• Plaza Park (4.6 miles)
• Seeley Park (4.6 miles)
• Huntington Central Park (4.7 miles)
• Huntington State Beach (5.6 miles)

Theaters

• Amc Tustin 14 At The District (3.6 miles)

Physicians

• Newport Heart North (4.1 miles)
• Newport Orthopedic Institute (4.8 miles)
• Hoag Tustin Legacy (4.9 miles)
• Hoag Medical Group (4.9 miles)
• Kaiser Permenente Tustin Medical Offices (5.8 miles)
• Coastal Kids (5.9 miles)
• Cardiology Specialists of Orange County (6 miles)

Hospitals

• Hoag Hospital Newport Beach (4.3 miles)
• Kaiser Permanente Hospital (6.6 miles)