ResCare is a senior community in Costa Mesa, CA.
Information last verified:
2900 Bristol St # J102, Costa Mesa, CA 92626
To contact a resident: (714) 979-7413
For more information about senior living options: (866) 208-4318
Residents and families repeatedly describe the team as compassionate and caring.
Many reviewers emphasize kindness, compassion, and respect during a difficult time. Several mention nurses who feel calm and patient, along with staff who treat them as people rather than numbers. A number of reviews also describe staff members going out of their way to reduce stress and provide emotional support to both the patient and family.
Families value fast help and availability when questions come up.
Across multiple reviews, people describe the hospice team as reachable and responsive, including during evening hours. Reviewers also describe regular check-ins by different roles, with phone calls and visits that help them feel supported. Some families specifically mention being able to get their needs addressed promptly, while others call out the staff’s ability to walk them through what to expect.
Residents and families say the team explains care clearly and handles next steps.
Several reviews highlight that staff provided detailed explanations and answered questions, which reduced anxiety. Families also describe help with practical care needs at home, including equipment support and medication-related guidance. Some reviewers mention a case manager and multiple team members working together so the patient stayed comfortable and the family stayed informed.
Some reviewers report lapses in timing and consistency of visits.
A recurring negative theme is inconsistency with who shows up and when. One reviewer describes expecting a nurse visit that did not happen, while another says visits felt unorganized and that the care team changed. There are also complaints about certain professional visits not occurring after requests, and some families report not receiving requested items in the expected way.
A few families describe problems with follow-up and administrative communication.
While many reviews praise how helpful the team is, a minority report administrative issues and weak follow-through. Complaints include not returning calls for grief counseling and delayed completion of paperwork needed by employers. Other negative notes point to communication problems around records, billing, and meeting obligations, with families describing frustration with how requests were handled.
Medication delivery delays are a concern for some families.
At least a couple of reviews mention medication timing problems, including not receiving meds when expected and pain resulting from late delivery. One reviewer also suggests improving the contracted pharmacy to ensure timely medication access.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
John Wayne Orange Co (1 miles away) Long Beach (Daugherty) (18 miles away)ResCare is located at 2900 Bristol St # J102, Costa Mesa, CA 92626 in Orange County, California
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