5111 Paul Scarlet Drive, Concord, CA 94521
For more information about senior living options: (844) 490-3973
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The staff were very rude and hung up on the caller seeking information about the facility. They did not answer when asked for information. The reviewer cannot imagine how the rest of the business operates.There are troubling notes about the facility's customer service that come through strongly in the remarks. The core complaint centers on how information is handled and how staff treat people who reach out for help. Rather than a straightforward, helpful interaction, the encounter is described as rude and dismissive, with clear frustration directed at how the facility communicates with its customers.
One particular incident stands out: a caller tried to obtain information about the facility, but the person answering the phone spoke in a rude manner and ultimately hung up on them. The sense conveyed is not just a single misstep, but a pattern that leaves the caller feeling disrespected and unsure about whether their questions will be taken seriously in the future. The abrupt ending of the call adds to the impression that customer inquiries aren't given the care or attention they deserve.
There is also a mention of a promise or expectation that a follow-up would occur - something about "cakes back" or a call-back that never materialized. The reviewer notes that this follow-through never happened, intensifying the sense that communications are unreliable. The lack of a returned call or a clear update when information is requested leaves the impression that the facility's processes are inconsistent and untrustworthy.
Together, these experiences drive a broader sense of skepticism about how the rest of the business operates. If basic interactions like answering questions and returning calls are mishandled, it's hard to maintain confidence in other services or operations. The reviewer's phrasing underscores a worry that what happens behind the scenes may mirror the same shortcomings observed in these direct customer contacts.
The tone of the remarks is not merely one-off irritation; it reads as a warning to others. The negative experience is framed as indicative of a broader pattern, suggesting that potential patrons might encounter similar treatment if they try to engage with the facility. The emotional impact is palpable: disappointment, frustration, and a concern that the business prioritizes appearances or efficiency over courteous, reliable communication.
In terms of takeaway, the situation highlights the importance of respectful, prompt customer service and dependable follow-through. When questions are met with rudeness or a lack of response, trust erodes quickly, and loyalty erodes even faster. The remarks imply that improvement in staff training, communication norms, and accountability could be essential steps toward rebuilding confidence and ensuring that future inquiries are handled with the seriousness they deserve.
Overall, the described experiences paint a consistent picture of poor customer interactions that leave the reviewer wary about the facility's operations. The combination of rude behavior, abrupt endings to calls, and unfulfilled promises to return a call forms a narrative of dissatisfaction. The takeaway is clear: for anyone considering engaging with the facility, proceed with caution and be prepared for potential communication hurdles, while hoping that the business makes meaningful changes to restore basic courtesy and reliability in its customer dealings.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Metropolitan Oakland International (21 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Scarlet Home For The Elderly is a premier assisted living community located in Concord, CA. Our well-appointed facility offers a range of amenities and care services to ensure the comfort and well-being of our residents.
Our residents can enjoy delicious meals served in our elegant dining room, where dietary restrictions are accommodated to meet individual needs. The community is fully furnished, providing a cozy and inviting atmosphere for all. Our beautiful garden and outdoor space allows residents to relax and appreciate the serene surroundings.
At Scarlet Home For The Elderly, we provide housekeeping services to maintain a clean and organized environment for our residents. Move-in coordination is also available to assist new residents during their transition.
To ensure optimum care, our dedicated staff offers assistance with various activities of daily living including bathing, dressing, and transfers. We prioritize the coordination with healthcare providers to guarantee seamless communication for medical needs. Medication management is carefully supervised by trained professionals for safety and peace of mind.
We understand that each resident may have unique dietary requirements; therefore, meal preparation and service are tailored accordingly. Special dietary restrictions are diligently followed to promote overall health and satisfaction. Transportation arrangements are made available for both medical appointments as well as access to nearby amenities such as parks, pharmacies, restaurants, places of worship, and physicians.
To keep our residents engaged and entertained, we offer scheduled daily activities designed for varying interests and abilities. In close proximity to the community are eight parks where residents can enjoy nature walks or leisurely strolls. Additionally, there are numerous pharmacies, physicians' offices, restaurants, transportation options as well as places of worship located nearby for convenient accessibility.
At Scarlet Home For The Elderly in Concord, CA, we pride ourselves on providing exceptional care in a warm and supportive environment. Our commitment is rooted in ensuring the well-being and happiness of each resident while promoting an active and fulfilling lifestyle.
Scarlet Home For The Elderly is located at 5111 Paul Scarlet Drive, Concord, CA 94521 in Contra Costa County, California
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