1841 Florence Lane, Concord, CA 94520
For more information about senior living options: (844) 490-3973
Ohana Care inspires a wide range of feelings among families who have interacted with them. The overall tone across the feedback paints a company that aims to be professional, prompt, and imbued with the Aloha spirit. Several reviewers express sincere gratitude for the care their loved ones received, crediting the caregivers with warmth, attentiveness, and genuine kindness. In particular, one family notes that the caregivers were the best they'd encountered after trying multiple agencies, and that Ohana Care helped them "enjoy the last months" with a father who was well cared for. The sentiment is reinforced by remarks about a welcoming, loving staff and a sense of gratitude that extends beyond medical care to emotional support for the entire family.
There are also very positive, concrete descriptions of the environment and service. A reviewer describes a "beautiful place and friendly family," while another emphasizes a clean, professional facility that felt welcoming. For some families, the experience included lasting improvements in a loved one's daily life. One person recounts that their uncle lived comfortably for five years in the home care setting, highlighting a consistent sense of warmth and belonging. The combination of professional conduct, affordable pricing, and a homey atmosphere is presented as a compelling value proposition for families seeking long-term care in a compassionate environment.
Meanwhile, other voices offer a starkly different perspective that cannot be ignored. A number of reviews allege serious neglect and a lack of accountability, describing what they view as dishonest practices and a troubling absence of staff during critical hours. The claims include abandonment after dinner and into the early morning hours, with no staff on site to supervise or assist residents who may be wet, wandering, or unable to get up after a fall. The reviewer even notes that the family home is owned and operated with residents upstairs, which compounds their concerns about oversight and safety. These comments express deep alarm about the level of care and supervision during the night, painting a picture of vulnerability for elderly residents.
In addition to concerns about staffing and oversight, there are strongly worded allegations about business practices. Some reviewers describe experiences they characterize as scams or mismanagement, accusing Ohana Care of taking money without delivering promised in-home care and failing to respond to customer service inquiries. The frustration extends to refunds, with claims that owed money was not returned and that communication with the company was difficult or non-existent. One reviewer specifically mentions a staff member named Fay who is supposedly under another employee named Elizabeth, and suggests avoiding care from those individuals. Taken together, these comments portray a pattern of operational and financial friction that has left families feeling betrayed and skeptical.
Despite these negative accounts, other reviewers remain positive about the service, underscoring the personal warmth and reliability they experienced at times. One person commends the staff for being loving and welcoming, and another notes that their uncle benefited from attentive care and a positive home environment during a difficult period. Cleanliness, professionalism, and a sense of care for the resident's well-being are highlighted in these accounts, indicating that when the organization is aligned with the family's expectations and needs, the experience can be deeply reassuring and comforting.
Overall, the collection of reviews shows a clear divide between highly favorable experiences and severe criticisms. The positive testimonials emphasize compassionate caregivers, prompt service, a welcoming setting, and reasonable affordability, often translating into several years of meaningful residence for a loved one. The negative experiences focus on concerns about overnight staffing, potential neglect, and disputes over refunds or financial handling. Because the stories come from a range of families with different expectations and circumstances, prospective clients are encouraged to conduct thorough due diligence: visit the facility or speak with the care team, ask about overnight coverage and supervision, review staffing schedules, and clarify refund policies and escalation procedures. In the end, the mixed feedback suggests that outcomes may hinge on specific staff assignments, management practices, and how well the home's operations align with a family's needs and expectations.
Ohana Home for Seniors in Concord, CA is an exceptional assisted living community that provides compassionate and personalized care for seniors. With a range of care options including board and care home, memory care, and respite care, we cater to the unique needs of each resident.
Our community boasts a variety of amenities to enhance the comfort and well-being of our residents. From a welcoming dining room where delicious meals are served to fully-furnished accommodations, we strive to create a cozy and homely atmosphere. Our beautiful garden and outdoor spaces provide opportunities for relaxation and socialization amidst nature. A small library offers a quiet space for reading and intellectual stimulation, while access to telephone services keeps residents connected with loved ones.
At Ohana Home for Seniors, we prioritize the health and wellness of our residents by offering comprehensive care services. Our dedicated staff provides assistance with activities of daily living such as bathing, dressing, and transfers. Diabetes diet management ensures proper nutrition for those with specific dietary requirements. Additionally, our team excels in medication management to ensure that medications are taken correctly and on time.
We understand the importance of mental well-being, especially for seniors with cognitive impairments or memory issues. Therefore, we offer specialized memory care programming and a mental wellness program tailored to support cognitive function. Our caring staff works tirelessly to provide a safe and stimulating environment that encourages engagement and emotional fulfillment.
Dining at Ohana Home for Seniors is an enjoyable experience with special attention given to individual dietary restrictions. Our skilled chefs prepare delicious meals that are not only nutritious but also cater to specific dietary needs.
Staying active and engaged is crucial for maintaining overall well-being. That's why we organize scheduled daily activities that promote physical fitness, socialization, creativity, and mental stimulation. Residents can also explore nearby cafes, parks, pharmacies, restaurants,and theaters as there are numerous options available within close proximity. For added convenience, transportation services are readily accessible.
With a strong sense of community and a focus on personalized care, Ohana Home for Seniors in Concord, CA is the perfect place for seniors seeking a comfortable and supportive assisted living community.
A Ohana Home for Seniors is located at 1841 Florence Lane, Concord, CA 94520 in Contra Costa County, California
A Ohana Home for Seniors incorporates a range of features designed to enhance the quality of life for residents experiencing memory-related challenges. Assistance with dressing and bathing promotes dignity and personal hygiene, which are crucial for self-esteem, while medication management ensures that individuals receive their prescribed treatments on time, minimizing health risks associated with missed doses. Meal preparation and service cater to dietary needs, encouraging proper nutrition that can positively impact cognitive function. Support with activities of daily living fosters independence in tasks such as eating and grooming, reducing frustration among residents. The availability of 24-hour supervision provides peace of mind for families, ensuring safety at all times. Additionally, specialized memory care programming offers tailored cognitive therapies aimed at engaging residents mentally, which is beneficial in managing mild cognitive impairment. Complemented by a mental wellness program that focuses on emotional health, these services collectively create an environment conducive to both physical and mental well-being for seniors facing dementia or Alzheimer's disease.
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