Fountain View, Inc. in Burbank, CA

Pros

• The facility is clean, with great staff and leadership who truly care about the patients and their outcomes.
• Fountain View's staff are genuinely caring and committed to residents' well-being.
• The CNAs who assist residents daily are heroes, with Lola singled out for praise.
• The front desk staff are friendly and very helpful.
• The nurses and CNAs are great, delivering attentive and quality care.
• The respiratory techs are incredibly attentive and consistently monitor patients.
• The care provided by Fountain View staff is exceptional and compassionate.
• Gigi is praised as the rockstar of Fountain View for her tireless assistance.

Cons

• The Fountain View facility is described as the most unprofessional hospital in the country, with staff who are rude and totally loud and show no regard for patients.
• The reviewer would not recommend Fountain View to anyone, calling it the absolute worst.
• The administration allegedly prevented the resident from seeing a doctor and tried to keep him there indefinitely.
• The new administrator is rude and not helpful; management is useless and fails to enforce rules or security.
• The facility is dirty and unhygienic, with CNAs described as nasty and showers disgusting.
• Staff allegedly stole a patient’s belongings and failed to secure rooms.
• Doctors rarely check on patients, and CNAs do not report back to doctors.
• The facility should be shut down, and people should not send their loved ones there.

Review

Fountain View is best suited for families seeking intimate, hands-on daily care delivered by a steady cadre of CNAs and nurses who know residents by name, and for residents who value a warm, personable care culture over a perfectly polished administrative machine. When care teams are present and attentive, families report meaningful connections, responsiveness to concerns, and a sense that patient comfort and dignity remain top priorities. The facility can support residents requiring regular assistance with activities of daily living, moderate rehabilitation, and end-of-life comfort, especially where family members are able to observe, communicate, and advocate. The core message is clear: bedside care quality can be very strong, even in a setting with notable administration and safety caveats.

Those who may want to consider alternatives should weigh the downsides that recur across reviews. Several accounts depict inconsistent administrative conduct, guidance that feels opaque, and gaps in security or policy enforcement. There are repeated and credible concerns about infections, equipment and room management, and even what appears to be lapses in accountability when issues arise. For families prioritizing predictable operations, transparent communication, and tightly controlled environments, Fountain View may not meet expectations. Location-related complaints, such as parking and entrance logistics, compound the sense that facility management is not always aligned with resident well-being. In short, this option demands active oversight from families.

On the positive side, the strongest evidence points to extraordinary front-line care. Numerous reviews highlight compassionate CNAs and nurses who consistently attend to needs, communicate clearly with families, and deliver respectful, patient-centered treatment. Front-desk staff, therapists, and certain social workers earn particular praise for their professionalism and responsiveness. The hospice and end-of-life moments described by families reveal a level of empathy and presence that can make a difficult transition more bearable. When the care team is operating at full strength, Fountain View can feel like a small, family-like community where residents are treated with genuine kindness.

Yet the cons cannot be dismissed, and they often color overall impressions. Complaints about unprofessional staff, rude behavior from some administrators, and inconsistent rules or security measures recur in reviews. Reports of odor, cleanliness concerns in certain areas, and problematic medication or supply management run counter to the strongest care narratives. The most troubling messages come from families who describe a sense of being shut out or inadequately informed during crises, including gaps in reporting to physicians or timely responses to urgent needs. Taken together, these patterns signal a facility that can fluctuate dramatically from one shift to the next.

How the positives can offset the negatives, and vice versa, comes down to ongoing oversight and context. If a family can maintain direct engagement with the care team, request regular updates, and insist on clear, documented care plans, Fountain View’s strengths, its compassionate caregivers, personalized interactions, and skilled therapy staff, can compensate for administrative fragility. The experience is markedly improved when frontline staff are empowered and supported by responsible leadership, and when a resident’s routine is consistently monitored by a designated point person. Those who can maintain this level of involvement will likely experience a favorable balance between warmth of care and operational bumps.

The bottom line is practical and decisive: Fountain View is not a one-size-fits-all choice. It rewards families who value genuine, daily caregiving and are prepared to coach and advocate for their loved ones. It asks for a tolerance of administrative irregularities and a readiness to push for transparency and accountability. For families with less tolerance for those issues, or for residents requiring highly predictable, security-first environments, alternatives are worth serious consideration. Before deciding, schedule directed visits, observe caregiver interactions across shifts, speak with current residents and families, and probe leadership about staff stability, incident reporting, and concrete steps to address recurring concerns.

This area of Burbank, California, offers a convenient and bustling environment with a variety of amenities nearby. With a selection of popular chain restaurants such as Taco Bell, McDonald's, and Chick-Fil-A within close proximity, residents can easily satisfy their dining needs. Additionally, there are several pharmacies like Rite Aid and CVS Pharmacy for easy access to medications and healthcare supplies. The neighborhood also boasts a number of cafes including multiple Starbucks locations for those looking to enjoy a leisurely coffee break. In terms of healthcare services, Providence St Joseph Medical Center is conveniently located nearby for any medical emergencies. For entertainment options, there are several theaters like AMC Burbank 16 and Universal Cinema AMC at CityWalk Hollywood within a short drive. Overall, this area provides a mix of dining, shopping, medical facilities, and entertainment options making it an attractive choice for senior living in Burbank.

Restaurants

• Taco Bell (0.1 miles)
• Porto's Bakery & Cafe (0.6 miles)
• McDonald's (0.8 miles)
• Chick-Fil-A (1 miles)
• Wendy's (1.4 miles)
• Bob's Big Boy (1.4 miles)
• In-N-Out Burger (1.5 miles)

Pharmacies

• Rite Aid (0.7 miles)
• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (0.8 miles)
• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2 miles)

Cafes

• Starbucks (0.8 miles)
• Starbucks (1.2 miles)
• Starbucks (2 miles)
• Starbucks (2.2 miles)
• Proof Bakery (5.7 miles)
• The Butcher, The Baker, The Cappuccino Maker (6 miles)
• Starbucks (6.4 miles)

Hospitals

• Providence St Joseph Medical Center (1.1 miles)
• Medical 2 unit (6.2 miles)
• Glendale Adventist Medical Center (6.2 miles)
• Kaiser Permanente Emergency (6.3 miles)

Theaters

• AMC Burbank 16 (1.6 miles)
• Universal Cinema AMC at CityWalk Hollywood (2.6 miles)
• TCL Chinese Theatre (4.8 miles)
• AMC The Americana at Brand 18 (4.9 miles)

Transportation

• Terminal A (2 miles)
• Burbank Airport Ride Share Pick Up (2 miles)
• Hollywood Burbank Airport (BUR) (2 miles)
• Baggage Claim (2 miles)
• North Hollywood Metro Station (2.3 miles)
• Universal City Metro Station (2.7 miles)

Parks

• Lake Hollywood Reservoir (3 miles)
• Lake Hollywood Park (3 miles)
• Hollywood Bowl Overlook (3.8 miles)
• Fryman Canyon Park (4.1 miles)
• Nancy Hoover Pohl Overlook (4.4 miles)
• Runyon Canyon Park (4.6 miles)
• Coldwater Canyon Park (5 miles)

Places of Worship

• St Michael & All Angels (4.9 miles)