Fountain View, Inc.

Pros

• Clean facility with great staff and leadership who truly care about the patients and outcomes.
• The front desk staff are friendly and helpful, and the team is efficient, effective, and competent.
• The staff provides ongoing care and support for Derrick (and other residents), with blessings to all.
• Clean, pleasant, and friendly professional staff; families would not hesitate to place a loved one there.
• The facility has a caring staff; the nurses and CNAs are great.
• Nurses are polite and answer questions, and the respiratory technicians are incredibly attentive and on top of patient care.
• Social workers like Gigi are tireless, reassuring, and described as the "rockstar" for helping families in crisis.
• Families feel that their loved ones receive care, attention, and respect from Fountain View.
• End-of-life care is delivered with dignity and compassion by staff who go the extra mile.

Cons

• The reviewer felt the administrator tried to prevent release and keep the patient there indefinitely.
• The reviewer advised that people should not send their loved ones there.
• Fountain View was described as the most unprofessional hospital in the country, with rude and totally loud staff who showed no regard for patients.
• Social workers were described as very poor, with only the physical therapy being noted as good.
• Stories described unprofessional staff and an unclear environment, with concerns that the staff were not suited to care for relatives.
• The facility was labeled dirty and unsafe, with CNAs described as nasty, filthy shower rooms, and health guidelines not met.
• A post claimed the place should be shut down due to cruel staff and suspected patient rights violations, with CNAs labeled as abusers.
• The new administrator was described as rude and the management crew as useless, with security and rule enforcement lacking.

Review

The collection of experiences at Fountain View Nursing Facility (also referred to in some notes as Fountain Veiw) presents a complex portrait: some families and residents describe a clean, well-managed facility with caring, responsive staff, while others recount troubling encounters with administration, security, and inconsistencies in care. Taken together, the reviews reveal a wide spectrum of day-to-day realities, from moments of genuine compassion and professional dedication to episodes that left families feeling frustrated, unsettled, or alarmed.

On the positive side, several reviews emphasize a clean environment and a staff culture that genuinely cares about patient outcomes. Families praise leadership that appears to value the residents, noting that staff members are pleasant, professional, and communicative. Multiple accounts highlight the tireless efforts of CNAs, nurses, and therapy teams who attend to residents with patience and attentiveness. In particular, caregivers and clinicians are frequently described as going above and beyond, with many mentions of specific individuals who stood out for compassion and reliability. One reviewer lauds the CNAs as "my heroes," with Lola singled out for special appreciation, and others commend nurses, PT/OT, and respiratory techs for their consistent presence and high level of care. The front desk and administrative teams are also remembered fondly by some families, who describe them as friendly, helpful, and willing to take the time to address concerns.

Other reviews foreground the emotional and relational dimensions of care. Families recount moments of genuine humanity in stressful times - nurses who provide not only clinical care but sincere reassurance; staff who help families understand difficult decisions; and social workers who offer support and practical problem-solving. One particularly touching endorsement highlights a social worker named Gigi, described as a "rockstar" who calmly guided a family through a crisis, easing burdens and offering hopeful, concrete assistance. There are also stories of staff members who provided comfort and dignity during end-of-life moments, with caregivers and nurses offering gentle, respectful care that left lasting impressions on families.

Yet the sentiment is not uniformly positive. A number of reviews describe unsettling administrative and operational shortcomings that left some families feeling that the facility was more interested in controlling timing and logistics than in patient-first decision-making. Some residents reported experiences where the administrator or management appeared to resist or delay medical clearance or discharge processes, creating tension between families and staff about when and how a patient might be released or transferred for appointments or further care. One review explicitly characterizes the administration as unhelpful and the management crew as "beyond useless," even as the nursing staff received praise for their care. Others describe inconsistent policies around security and hours, and they express concern that important safeguards or routines were no longer being enforced.

There are also serious concerns raised about clinical and facility-level safety and quality. A recurring theme is the perception that infections and medical issues were not promptly or adequately addressed; one reviewer recounts a brother who developed infections and a neglected G-tube infection, with care decisions that appeared misaligned with the patient's current needs. Other reviewers highlight smell and cleanliness issues in common areas, shower frequency, and overall maintenance concerns, suggesting that basic hygiene practices were not always observed. Several narratives also allege poor communication between CNAs and physicians, with some asserting that doctors were not consistently checking on patients or receiving timely reports from nursing staff.

Beyond individual incidents, some reviews recount alarming episodes of alleged theft or mismanagement of patient belongings, as well as the broader risk of room jeopardy when patients are away for extended hospital or out-of-facility care. In these accounts, families describe frustration at being left to discover that belongings had disappeared or that room allocations and holds were mishandled, with staff members pointing fingers rather than resolving the situations promptly. Such experiences understandably contribute to a broader sense of insecurity and distrust about the facility's operational reliability.

Finally, several reflections center on loss, grief, and the human warmth that emerges even amid decline. A few reviews describe the care at Fountain View in the days leading up to a loved one's passing, where the staff's compassion, presence, and respect provided essential comfort. In these notes, particular staff members - whether recognized for their empathy in everyday care or for their role during difficult final moments - are remembered as making a meaningful difference when it mattered most. These stories underscore how, for many families, the quality of care is measured not only in clinical outcomes but also in the dignity, kindness, and emotional support offered by the care team.

In sum, Fountain View appears to be a facility where care and concern coexist with administrative tensions and operational challenges. For some residents and families, the environment feels clean and affirming, underpinned by devoted CNAs, nurses, and therapists who treat people with respect and attentiveness. For others, the experience is marred by frustrations with management practices, concerns about safety and hygiene, and difficult interactions that color perceptions of the entire facility. The divergent narratives emphasize the importance of direct, personal assessment - visiting, meeting the care team, observing routines, and weighing both the moments of genuine warmth and the episodes of organizational strain when considering care for a loved one.

This area of Burbank, California, offers a convenient and bustling environment with a variety of amenities nearby. With a selection of popular chain restaurants such as Taco Bell, McDonald's, and Chick-Fil-A within close proximity, residents can easily satisfy their dining needs. Additionally, there are several pharmacies like Rite Aid and CVS Pharmacy for easy access to medications and healthcare supplies. The neighborhood also boasts a number of cafes including multiple Starbucks locations for those looking to enjoy a leisurely coffee break. In terms of healthcare services, Providence St Joseph Medical Center is conveniently located nearby for any medical emergencies. For entertainment options, there are several theaters like AMC Burbank 16 and Universal Cinema AMC at CityWalk Hollywood within a short drive. Overall, this area provides a mix of dining, shopping, medical facilities, and entertainment options making it an attractive choice for senior living in Burbank.

Restaurants

• Taco Bell (0.1 miles)
• Porto's Bakery & Cafe (0.6 miles)
• McDonald's (0.8 miles)
• Chick-Fil-A (1 miles)
• Wendy's (1.4 miles)
• Bob's Big Boy (1.4 miles)
• In-N-Out Burger (1.5 miles)

Pharmacies

• Rite Aid (0.7 miles)
• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (0.8 miles)
• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2 miles)

Cafes

• Starbucks (0.8 miles)
• Starbucks (1.2 miles)
• Starbucks (2 miles)
• Starbucks (2.2 miles)
• Proof Bakery (5.7 miles)
• The Butcher, The Baker, The Cappuccino Maker (6 miles)
• Starbucks (6.4 miles)

Hospitals

• Providence St Joseph Medical Center (1.1 miles)
• Medical 2 unit (6.2 miles)
• Glendale Adventist Medical Center (6.2 miles)
• Kaiser Permanente Emergency (6.3 miles)

Theaters

• AMC Burbank 16 (1.6 miles)
• Universal Cinema AMC at CityWalk Hollywood (2.6 miles)
• TCL Chinese Theatre (4.8 miles)
• AMC The Americana at Brand 18 (4.9 miles)

Transportation

• Terminal A (2 miles)
• Burbank Airport Ride Share Pick Up (2 miles)
• Hollywood Burbank Airport (BUR) (2 miles)
• Baggage Claim (2 miles)
• North Hollywood Metro Station (2.3 miles)
• Universal City Metro Station (2.7 miles)

Parks

• Lake Hollywood Reservoir (3 miles)
• Lake Hollywood Park (3 miles)
• Hollywood Bowl Overlook (3.8 miles)
• Fryman Canyon Park (4.1 miles)
• Nancy Hoover Pohl Overlook (4.4 miles)
• Runyon Canyon Park (4.6 miles)
• Coldwater Canyon Park (5 miles)

Places of Worship

• St Michael & All Angels (4.9 miles)