Mojave Valley Residential Care

Pros

• Valley Crest Memory Care is described as a place where residents are treated with dignity and respect.
• The staff are caring, patient, and professional, building genuine relationships with residents.
• Families feel welcomed and supported, with open communication and regular updates.
• The facility is clean, smells nice, and feels home-like.
• Kimberly, Naomi, Valerie, and other staff are consistently praised for kindness and dedication.
• Staff go above and beyond to ensure the best possible care for loved ones.
• The community is regarded as a God-send with a good name and trusted reputation.
• Residents feel at home from day one and benefit from a caring, family-like environment.

Cons

• So many bugs and nasty food and Kim is a rude and not a good person
• Management sucks unproper work ethics your family is better off elsewhere
• Residents are treated worse than animals and do not get treated with dignity
• They lie to the residents and force them to take medicine to keep them controlled
• They present this beautiful outdoors but the residents are not allowed to go out and enjoy it
• It's an awful place
• unless you're trying to punish your loved ones do not leave them at Valley Crest
• There were times she wouldn't get bathed for a week or two
• She developed UTI's several times and needed to go to the hospital because she was not being changed enough
• The food looked and tasted horrible
• Nice people, disorganized, don't like that I cannot speak to the director when I call

Review

Valley Crest Memory Care in Apple Valley, California, inspires a wide range of opinions from the families who have trusted their loved ones to its care. Some families paint a portrait of a warm, attentive, and almost familial environment where residents are treated with dignity and respect. Others recount experiences that are hard to reconcile with the same facility's positive stories, citing concerns about hygiene, food quality, administrative responsiveness, and occasional lapses in supervision. Taken together, the reviews present a facility that can feel like a home to some and a source of serious worry to others, depending on which moments and which staff members are remembered.

A dominant thread among the glowing reviews is the evident compassion and personal touch many front-line staff provide. Numerous families sing the praises of specific caregivers and administrators who stood out in their interactions. Names such as Naomi, Kim, Valerie, Kimberly, Jordan, and Smith recur as points of contact who were consistently kind, patient, and communicative - both on the phone and in person. One reviewer expressed gratitude for the way staff treated a loved one as family, noting the time and care that felt individualized rather than perfunctory. The sense that the staff genuinely cares about residents - developing relationships rather than rushing through routines - appears repeatedly in favorable accounts. In several stories, families felt reassured by the staff's attentiveness and by administrative professionals who were supportive and professional, with pictures of activities and regular communication helping families feel connected even when they could not be there in person.

Those favorable stories also emphasize the facility's culture around dignity and memory-care philosophy. Families describe a home-like atmosphere that respects the dignity of residents facing cognitive decline, with staff taking the time to meet residents where they are in their journey. Reviewers point to the absence of "cookie-cutter" care, noting that staff attempt to tailor approaches to each person's needs and history. The sense that Valley Crest takes life stories seriously - understanding each resident's background and preferences - comes through as a core strength. Several families frame the staff's careful attention to daily life, activities, and personal rituals as a meaningful difference-maker, helping some loved ones feel secure and valued even as their condition changes.

The care narrative isn't all uniformly positive, however. A number of reviewers recount distressing experiences that cast a shadow over the facility's positive traits. Some describe severe lapses in basic care - times when a resident did not seem to be monitored properly, leading to infections, dehydration, or other health concerns requiring hospital visits. There are mentioned periods when a resident went a long time without bathing, and when meals or overall day-to-day care fell short of expectations. One reviewer reflected deeply on a loved one's decline in mood and well-being after such neglect, ultimately leading the family to move their relative to another setting. In these accounts, the same staff who are praised for kindness and responsiveness are contrasted with reports of disorganization, insufficient oversight, or insufficient responsiveness from management.

Alongside these care-quality concerns are pointed remarks about management and operations. A recurrent theme is frustration with accessibility to leadership - some families say they cannot reach the director and must leave messages without timely responses. Another critique highlights a disorganized experience, with some families feeling their concerns were not adequately acknowledged or addressed. There are also stark criticisms from reviewers who felt the facility's environment and policies did not align with their expectations for safety, transparency, and ethical care - descriptions that include accusations of residents being treated worse than animals, being pressured to take medications, and restrictions that limited outdoor time or autonomy. These negative testimonies complicate the overall impression and remind prospective families that experiences at Valley Crest can be highly variable.

Despite the chorus of concerns, several reviews emphasize an overarching positive impression: the facility can be a God-send for families who prioritize warmth, relationship-building, and a compassionate culture. Some residents, and the families who visit them, describe the staff as deeply caring, professional, and able to provide meaningful moments even in challenging circumstances. Instances of gratitude for staff who went above and beyond - sharing daily routines, facilitating visits, or simply offering reassurance - occur repeatedly. A common thread in these messages is a belief that, when conditions align and the right team members are engaged, Valley Crest Memory Care can deliver a sense of home, safety, and support that families value highly during difficult transitions.

In the end, Valley Crest Memory Care presents a nuanced picture: it can feel like a sanctuary of kindness and personalized attention for many residents, while for others it raises serious concerns about consistency, oversight, and day-to-day care. The facility's strengths lie in its apparent dedication to relationship-based care, its clean and welcoming environment, and its ability to foster a sense of belonging and dignity for residents with memory-care needs. The criticisms, when they arise, center on gaps in supervision, communication, and certain aspects of care that some families found unacceptable. For families evaluating this community, the takeaway is clear: experiences can vary widely by staff interactions and management practices, so prospective residents and their loved ones should seek a current, in-depth view - visiting in person, meeting with leadership, asking detailed questions about care routines, daily schedules, and oversight, and requesting ongoing updates and involvement to ensure alignment with their expectations and their loved one's needs.

Physicians

• Dr Brams & Dr Maloney (7.5 miles)
• Victor Valley Neurology (7.5 miles)
• Vijay Arora (7.5 miles)
• Dr Makala Reddy's Office (7.6 miles)
• Radnet (7.6 miles)
• Ultimate Sports And Orthopaedics (7.6 miles)
• Choice Medical Group, Choice Physicians Network (7.6 miles)

Hospitals

• Corwin Medical Center (7.6 miles)
• Desert Physicians Management (7.6 miles)
• St Mary Medical Center Mommy & ME Program (7.7 miles)
• Loma Linda University Neurosurgery (12.2 miles)

Pharmacies

• CVS Pharmacy (7.7 miles)
• Community Care (7.7 miles)
• CVS Speciality (7.7 miles)
• Good Neighbor Pharmacy (8 miles)
• Rite Aid (9.5 miles)
• Rite Aid (10.6 miles)
• Nguyen LYNN Victorville (10.9 miles)

Restaurants

• Jack In The Box (7.7 miles)
• Tom's Famous Burgers (7.8 miles)
• Denny's (7.8 miles)
• Del Taco (7.9 miles)
• Spirit River Cafe (7.9 miles)
• Dinapoli's Fire House (7.9 miles)
• Molly Brown's Country Cafe (9 miles)

Cafes

• Starbucks (7.8 miles)
• Molly Brown's Country Cafe (10.2 miles)
• Starbucks (10.8 miles)
• Starbucks (11 miles)
• Starbucks (11.7 miles)

Parks

• Lions Park (8.4 miles)
• Mojave Narrows Regional Park (9.9 miles)
• Doris Davies Park (10.8 miles)
• Hook Community Park (12 miles)
• Brentwood Park (12.3 miles)

Transportation

• Amtrak Station (8.8 miles)
• Enterprise Rent-A-Car (11.4 miles)

Theaters

• Cinemark Jess Ranch (12.2 miles)