Hillcrest Manor Board & Care in Antioch, CA
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5135 Domengine Way, Antioch, CA 94531
For more information about senior living options: (844) 490-3973
The staff are kind, courteous, and polite, and they respond promptly when issues are raised. They go above and beyond to provide comprehensive care, including private rooms near the nurse's station and frequent check-ins. The facility is secure, clean, well maintained, and has a pleasant environment. The staff are wonderful, accommodating, knowledgeable, and provide a lot of individual attention that residents appreciate. Hillcrest offers a unique combination of assisted living and memory care that supports resident happiness and improvement. The care team has been praised for enabling families to be with their loved ones and for providing peace of mind in difficult times.
The management is absolutely terrible - unresponsive, unprofessional, and only concerned with profit rather than residents' well-being. The rooms are filthy and infested with cockroaches, with residents left in dirty diapers for hours. The staff are often rude and aggressive toward residents, yelling instead of offering care and patience. The beds are disgusting and clearly not cleaned regularly. The facility is not safe or humane; management lies, avoids accountability, and it should be investigated. Families should think twice before placing a loved one there. The director is rude and unprofessional, and constant staff rotation appears to be a red flag. Vendors and contractors report not being paid on time or in full, indicating poor business practices.Hillcrest Manor is best suited for families seeking a small, secure memory-care plus assisted-living setting where intimate, ongoing staff attention can make a meaningful difference for a resident who benefits from close oversight and frequent family involvement. The community appears to serve residents who do not demand luxury, but do require daily monitoring, a safe, contained environment, and steady access to caregivers. When management is engaged and the care team is responsive, Hillcrest can feel like a steady, home-like option within Antioch, one that allows families to stay involved without relinquishing control entirely to staff.
Those weighing alternatives should note who may want to look elsewhere. If cleanliness and professional conduct are non-negotiable, or if reliable, consistent communication and transparent finances are essential, other options should be pursued. Families that prioritize consistently calm, respectful interactions with leadership and a guaranteed standard of care - without the variability shown in some reports - will likely find better fit elsewhere. For residents with high clinical needs or those requiring highly structured oversight, the risk of inconsistent experiences at Hillcrest warrants caution.
The strongest positives center on the core concept Hillcrest touts: a secure, combined memory-care and assisted-living environment where safety and personal connection matter. Some families praise staff for individual attention, caring gestures, and a willingness to adapt to a loved one's routines. The facility is not marketed as fancy, but it offers private rooms, a familiar layout, and proximity to care stations that can facilitate timely checks. When care teams are attentive, communication with families is frequent and transparent, and staff members go the extra mile during difficult moments, the facility can feel like a true supportive home.
However, the reported drawbacks cut sharply against those advantages. Across reviews, serious concerns emerge about cleanliness and core care delivery: filthy rooms, infestations, residents left in soiled conditions, and beds that are not consistently maintained. Complaints about rude, unresponsive, or even aggressive staff interactions clash with stories of compassionate caregivers, underscoring a volatile experience dependent on which staff members are present. The most troubling elements also include management behavior - perceptions of unaccountability, miscommunication, and disputes over payments - further eroding trust in the operation as a whole. In short, the pros can be real and meaningful, but they are not reliably realized unless leadership and daily practices align.
The contrast between high-quality moments and persistent red flags matters for decision-making. For families drawn to the idea of a close-knit, family-centered memory-care environment, Hillcrest can deliver warmth, personalized attention, and a peaceful end-of-life experience when the care team is consistently engaged. Yet the most troubling reviews warn that neglect, poor upkeep, and inconsistent management can overwhelm those strengths, transforming a seemingly solid option into a source of ongoing stress and disappointment. For residents who require unwavering standards for cleanliness, safety, and professional conduct, these inconsistencies pose real risk.
Prospective renters should approach Hillcrest with a focused checklist. Demand a detailed, line-by-line care plan and insist on a clear understanding of staffing patterns, oversight, and accountability. Require an on-site assessment and, if possible, a trial period with dedicated caregivers during the first week to ensure acclimation and one-on-one attention. Verify that monitors and call buttons work in every room, consider bed rails as a safety measure, and confirm routine cleaning schedules, laundry practices, and secure storage for personal belongings. Ask for a written protocol on how concerns are escalated and documented, and request concrete references from recent families who can speak to both the positive and negative experiences.
For families evaluating Hillcrest, the decisive question is whether the promise of a secure, personable environment can be trusted to survive day-to-day operations. If the answer leans toward yes, with confidence in management and in consistent, attentive care, Hillcrest can be an appropriate choice, especially for memory-care residents who benefit from a combined setting and close family involvement. If the answer is uncertain, or if the priority is unflagging cleanliness, predictable management, and transparent financials, it is prudent to compare with other Antioch-area options - facilities that demonstrate steady leadership, higher occupancy by consistent staff, and fewer red flags in daily care and maintenance. The better path is one that aligns with the non-negotiables of safety, dignity, and reliable care.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hillcrest Manor Board & Care is an assisted living community located in Antioch, California. Our facility offers a warm and welcoming environment for seniors who require assistance with their daily activities.
Our residents enjoy a range of amenities to ensure their comfort and convenience. We have a spacious dining room where delicious meals are served, prepared by our skilled staff who can accommodate special dietary restrictions. The bedrooms are fully furnished, providing a cozy and comfortable living space. Our outdoor garden provides a tranquil setting for residents to relax and enjoy nature. Housekeeping services are provided regularly to maintain a clean and tidy living environment.
At Hillcrest Manor, we understand the importance of maintaining an active lifestyle. We offer scheduled daily activities to keep our residents engaged and entertained. Additionally, our staff is available to assist with activities of daily living, including bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that our residents receive the necessary medical care.
Transportation arrangements are made for medical appointments, allowing our residents easy access to healthcare facilities. For those who wish to explore the surrounding area, there are numerous cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals nearby.
Our goal at Hillcrest Manor is to provide exceptional care in a comfortable and supportive environment. We strive to meet the individual needs of each resident while promoting independence and overall well-being.
This part of Antioch, California, offers a variety of amenities and services that would be beneficial for senior living. With several parks nearby such as Dallas Ranch Park and Country Manor Park, residents can enjoy outdoor activities and nature walks. There are also multiple pharmacies in the area including Rite Aid and CVS Pharmacy, providing easy access to medications and healthcare needs. A range of physicians' offices such as Eye to Eye Optometry Group and Sutter East Bay Medical Foundation are conveniently located for medical care. Additionally, there are cafes like Starbucks and Panera Bread for socializing and dining options like Denny's and Applebee's for delicious meals. The close proximity to hospitals such as Kaiser Permanente ensures quick medical attention if required. Transportation options include the Antioch Bart Station for easy access to neighboring areas. Overall, this neighborhood provides a comfortable and convenient environment for seniors looking to settle down in Antioch.
Hillcrest Manor Board & Care is located at 5135 Domengine Way, Antioch, CA 94531 in Contra Costa County, California
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