Horizon Senior Services

Pros

• Horizon is a wonderful company that provides fabulous care.
• Horizon Support Services is top notch to work with.
• Horizon Support Services is highly recommended by clients.

Cons

• The nurses let the bedridden patient go without food for two days.
• They claimed to have called an ambulance when they had not.
• They blamed the family for the patient not being transported to the hospital.
• Their limited English made communication difficult, hindering care.

Review

Hometending care can be a fragile mosaic of trust, competence, and communication, and two stark descriptions in quick succession reveal how easily that mosaic can crack. On one hand, a firsthand account paints a disturbing picture of neglect and misdirection in a home health setting. On the other, a separate testimonial extols a different provider's ability to deliver compassionate, reliable care. Together, these voices illuminate both the risks and the potential rewards in the world of off-site medical support.

In the troubling account, two nurses tasked with looking after a bedridden woman allegedly allowed her to go without food for two days. The brewing concern is not merely the absence of meals but the broader suggestion of neglect when basic needs remain unmet and monitoring of a vulnerable patient slips through the cracks. The same narrative claims the nurses told the family they had called an ambulance, a deception that adds a layer of mistrust to an already precarious situation. When language barriers are added into the mix, with the nurses reportedly struggling to speak English, the difficulty of clear, accurate communication can compound the risk of mistakes and omissions, leaving the patient and family feeling isolated and uncertain about what is happening and why.

The story further details a confrontational turn: when things went awry, the nurses allegedly directed blame at the family for not arranging or ensuring transport to the hospital. This retort - shifting responsibility away from the caregivers who were paid to provide timely and appropriate care - reads to many as an ethical failing as much as a procedural misstep. Taken together, these elements - ignoring nourishment needs, fabricating or exaggerating logistical steps, language barriers, and the ultimate blame-shifting - construct a portrait of care that many would deem unsafe or unacceptable for someone in a vulnerable, dependent position. The allegations invite scrutiny of accountability, oversight, and the standards by which home health services are judged and corrected when failures occur.

In contrast, a second testimonial offers a counterpoint that highlights what many families seek when they entrust care providers with a loved one's wellbeing. The reviewer expresses strong confidence in referring clients to Horizon Support Services, describing the company as wonderful and capable of delivering fabulous care. The language used is affirming: Horizon is depicted as top notch to work with, a phrase that implies not only high professional standards but also a collaborative, client-centered approach. The praise extends beyond clinical competence to emphasize the overall experience of partnering with Horizon, suggesting a seamless integration of care teams, communication, and reliability that families are often hoping to find in a trustworthy service provider.

What emerges from juxtaposing these two testimonies is a powerful reminder of the dramatic variance that can exist within the care landscape. When care teams communicate clearly, act with transparency, and maintain a consistent, patient-focused standard, families feel supported, informed, and secure about the treatment their loved ones receive. Conversely, when care falls short - whether through neglect, deception about critical steps like emergency transport, or the inability to communicate effectively - the consequences are immediate and deeply distressing for patients and their families. The emotional and physical stakes are high, and the difference between these two scenarios can be profound.

Beyond the immediate narratives, these accounts underscore several practical considerations for anyone evaluating home health care options. First, effective communication is non-negotiable. Language barriers must be acknowledged and navigated with appropriate support, whether through multilingual staff or translation resources, to ensure that families understand care plans, urgent needs, and transport decisions. Second, the accountability framework matters: families deserve transparent documentation of actions taken, including when emergency services are engaged or not, and clear explanations if an ambulance was not called. Third, the human element - compassion, reliability, responsiveness - can be as decisive as clinical expertise, shaping trust and long-term satisfaction with a provider.

Taken as a whole, the narratives present a cautionary yet hopeful picture of the home health care realm. They remind readers that the standard of care is not a given; it is built through consistent, ethical behavior, strong communication, and dependable logistics. At the same time, they celebrate what can be achieved when a provider embodies those qualities: not only delivering competent care but doing so in a way that earns the confidence of families who depend on them most. In this light, Horizon Support Services stands out in the second testimonial as an exemplar of what families value - care that is not only capable but also collaborative and reliably respectful of the trust placed in it.

Restaurants

• In-N-Out Burger (1.2 miles)
• Raising Cane's Chicken Fingers (1.5 miles)
• Green Burrito (2.6 miles)
• Bottle Logic Brewing (2.8 miles)
• El Cholo (3.9 miles)
• Orange Hill Restaurant & Events (5.1 miles)
• In-N-Out Burger (5.2 miles)

Physicians

• Kaiser Permanente Medical Building 1 (1.8 miles)
• The 200 Building (6.8 miles)
• St Jude Medical Center (7 miles)
• St Jude's Heritage Medical Center (7.2 miles)
• Kaiser Permanente, Euclid & Romneya (7.4 miles)
• Cardiology Specialists of Orange County (7.6 miles)

Theaters

• Regal Yorba Linda & Imax (2.1 miles)
• Century Theatres (4.8 miles)
• AMC DINE-IN Fullerton 2 (6.2 miles)
• AMC Movie Theater (7 miles)

Pharmacies

• CVS Pharmacy (2.3 miles)
• Walgreens (2.6 miles)
• Walmart Pharmacy (2.7 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (3.5 miles)
• CVS Pharmacy (3.8 miles)
• CVS Pharmacy (4.2 miles)

Parks

• Yorba Regional Park (2.4 miles)
• Steve Ambriz Memorial Park (2.9 miles)
• Ronald Reagan Park (3.9 miles)
• Sycamore Park (4 miles)
• Craig Regional Park (5.4 miles)
• Irvine Regional Park (5.5 miles)
• Peters Canyon (7.4 miles)

Cafes

• Starbucks (4.1 miles)
• Tru Bru Organic Coffee (5.1 miles)
• Starbucks (5.2 miles)
• Mother's Kitchen (5.3 miles)
• Anaheim Packing District (6 miles)
• Jolly Holiday Bakery Cafe (7 miles)
• Hollywood Land (7 miles)

Transportation

• Artic (5.4 miles)
• Drr Tomorrowland Station (6.7 miles)
• Hertz Rent A Car (6.8 miles)
• Disneyland Monorail (6.8 miles)
• Drr Toontown Station (6.8 miles)
• DLRR New Orleans Station (7.1 miles)
• Disneyland Monorail - Downtown Disney District Station (7.3 miles)

Places of Worship

• Chinese Baptist Church (5.8 miles)

Hospitals

• Choc (6.3 miles)
• Anaheim Regional Medical Center (7 miles)