29353 Canwood Street, Agoura Hills, CA 91301
For more information about senior living options: (866) 208-4318
Overall Review of Oakmont Of Agoura Hills
Pros
The community greets guests warmly.- The staff are kind, welcoming, and helpful.
- The grounds are beautiful and serene.
- Mary Ann and Rachel are welcoming hosts who arrange accommodations and food.
- The rooms feature vaulted ceilings, ample space, and full appliance kitchens.
- Kailee’s enthusiasm for memory care is contagious.
- The community offers engaging features like virtual vacations, karaoke, and guided meditation.
- The food is delicious and the building is upscale.
- Oakmont receives high recommendations from visitors.
- The leadership and team create a caring, welcoming community.
- The amenities include two restaurants, a movie theater, bingo, a bar, and a library.
- Oakmont provides care that puts families at ease.
Cons
The caregivers demonstrated an inability to transfer him safely, resulting in six falls in eight days.- Despite multiple meetings with administrators, the falls continued.
- There is only one nurse on-site, far fewer hours than what the website claims.
- The facility has no backup generator and hot water is hit and miss.
- The staff seemed fairly uninformed on the issues.
- The entrance was hard to spot to get into when taking Uber.
- Management is currently turning over.
Review
Oakmont of Agoura Hills is best suited for families seeking an upscale, activity-forward senior living environment where social engagement and memory-care programming are clearly a priority. The community combines generous, apartment-like rooms with vaulted ceilings and full appliance kitchens, creating a home-like feel that appeals to residents who want more than just basic care. The campus atmosphere matters here: two on-site restaurants, a movie theater, a bar, a library, and a robust slate of activities led by a proactive team help residents stay connected, entertained, and engaged. For families nearby who want easy access for visits and a welcoming first impression, Oakmont presents as a compelling, destination-like option that can feel like a true community rather than a clinical setting.
Those who should consider alternatives are the families prioritizing guaranteed, round-the-clock licensed nursing and flawless transfer safety. Several reviews flag a mismatch between marketing promises and real-world staffing, particularly around on-site nurse hours. A parent or spouse with high medical or mobility needs, especially those requiring dependable safe transfers, consistent supervision, and rapid response to falls, may find Oakmont’s current staffing model insufficient. If a rigorous, transparent, consistently staffed medical floor is non-negotiable, exploring other communities with documented 24/7 nursing coverage and proven transfer protocols would be prudent.
The strongest positives, the warm staff culture, the genuinely caring atmosphere, and the abundant amenities, often offset concerns for many families. The team is repeatedly described as welcoming and attentive, with executive leadership and a dedicated memory-care group displaying enthusiasm and passion. Residents in Traditions programming benefit from purposeful activities and social opportunities, while the physical space supports a comfortable, dignified lifestyle: large rooms, real kitchens, and well-appointed common areas. The aesthetic appeal and the sense of belonging have a tangible, reassuring effect on families seeking a smooth transition for loved ones who value companionship, purposeful routines, and an environment that feels lifted from a boutique hotel rather than a traditional facility.
Yet substantial red flags must be weighed carefully. One long-duration, detailed account describes a decline in safety after transfers, including multiple falls in a short span, despite meetings with administrators and external evaluations calling for staff training improvements. The reliability of on-site nursing hours is questioned by this account, which contradicts the facility’s marketing language about licensed nurses being on-site for a substantial portion of the day. These issues aren’t theoretical caveats; they point to real-world risk for residents who require reliable manual transfers, consistent supervision, and continuous clinical oversight. In such cases, the risk–reward calculation shifts decisively toward communities with verified transfer practices and unambiguous staffing commitments.
To make a confident decision, engage in targeted due diligence. Request current staffing schedules, including nurse-to-resident ratios by shift, and ask for a detailed transfer protocol and recent incident logs related to falls or near-misses. Seek a candid conversation with Lily, the Executive Director, and the head of Memory Care to understand ongoing training initiatives and measures taken after past concerns. Verify the facility’s emergency infrastructure, backup power, hot-water reliability, and maintenance responsiveness, and confirm who covers night and weekend needs. Consider arranging a short-term respite stay or a pointed, feature-focused tour of memory-care services to observe programming, staffing responsiveness, and safety practices in real time.
In sum, Oakmont of Agoura Hills stands out for those drawn to a polished, amenity-rich environment with strong social programming and visible residents’ families engagement. It can deliver a vibrant, satisfying quality of life for many seniors and offers meaningful reassurance through its memory-care emphasis and active staff. However, families should not overlook the safety and staffing caveats raised in real-world experiences. If a guaranteed, consistently available nursing presence and flawless transfer safety are paramount, exploring alternatives is wise. For those who can tolerate ongoing staffing scrutiny and want the allure of upscale living combined with lively programming, Oakmont remains a compelling, credible option worth a thorough, probe-driven decision process.
102 resident community capacity
Assisted Living
Memory Care
Air-conditioning
Beauty salon
Cable or satellite TV
Cafe
Computer center
Continuing learning programs
Dining room
Family education and support services
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Located close to restaurants
Located close to shopping centers
Move-in coordination
Outdoor patio
Outdoor space
Pet friendly
Private bathrooms
Restaurant-style dining
Small library
Spa
Telephone
Wi-Fi/high-speed internet available
Burbank-Glendale-Pasadena (24 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Accept incoming residents on hospice
Activities of daily living assistance
Administer insulin injections
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Physical therapy
Preventative health screenings
Same day assessments
Special dietary restrictions
Transportation arrangement (medical)
Concierge services
Planned day trips
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