8311 West Forest Grove Avenue, Tolleson, AZ 85353
For more information about senior living options: (844) 490-3973
What level of care are you interested in?
Assisted Living
Memory Care
Independent Living
Skilled Nursing Facility
Continuing Care Retirement Community (CCRC)CCRC
Other
The reviewer was very happy and wrote a positive review. The reviewer was in a honeymoon phase with the service.
The staff are untrained and unprofessional. Clients are left in soiled or soaking-wet diapers. Communication from the facility is poor or non-existent; incident reports are never sent home. Bus pickup times are consistently late; drivers call off and pickups are forgotten. Internal communication is a disaster, and supervisors are unresponsive. Clients are left outside in extreme heat for extended periods. There are injuries (bruises, broken nose, scraped face) with no clear explanations or incident reporting. Incidents are not reported to APS or the coordinator. Support staff are rude. Supervisors (e.g., Antonio) are immature and do not answer calls or texts.Two separate accounts come together to paint a consistently troubling picture of the place in question, revealing a pattern of neglect, miscommunication, and disorganization that caregivers and families understandably struggle to tolerate. In both narratives, the core concern is clear: loved ones entrusted to this facility are not receiving the basic level of care, dignity, and safety that one would expect from a professional care environment. The writers describe a daily reality where daily routines, hygiene, and basic monitoring seem to fall through the cracks, leaving families anxious and frustrated.
A central thread across the reviews is the alarming lack of basic care and attention to residents' comfort and dignity. One aunt is repeatedly dropped off in soiled or soaking wet diapers, a detail that speaks to neglect in daily hygiene and monitoring. The same review notes that staff appear disengaged, with little to no interaction with residents, and with the perception that workers "sit around" rather than tend to the people in their care. The author explicitly characterizes the environment as unacceptable, underscoring a broader concern that proper supervision and person-centered care are not being prioritized. The complaint is not only about one-off incidents but about a recurring failure to meet ordinary standards of care.
Communication breakdown is another dominant theme. Families report that incident reports are never sent home, that supervisors do not acknowledge messages or texts, and that internal communication appears chaotic. One reviewer recounts taking an ailing sister's case to a supervisor, only to find that nothing was reported or properly tracked, and that the coordinator seemed unaware of ongoing issues. The sense conveyed is that information is siloed, responses are delayed, and accountability is lacking. When concerns are raised, they are met with excuses rather than action, which only deepens the sense of mistrust and fear for the residents' well-being.
Transportation and logistics, particularly regarding bus pickups, add another layer of distress. The reviewers describe consistently late arrivals, unfulfilled pickups, and even days when a driver would call off, leaving families in the lurch. In one troubling anecdote, a resident was left waiting in extreme heat for over an hour after a van broke down, with no timely notification. The situation is described as dangerous, given the Arizona heat, and the absence of prompt communication about delays or breakdowns compounds the anxiety for families who rely on this service to care for their loved ones safely.
There are explicit, troubling accounts of injuries and questionable explanations for how those injuries occurred. One sister reportedly returned home with bruises, another with a broken nose, and yet another with a scraped face explained away by a fall caused by tripping over shoelaces - an assertion that seems implausible given the resident's epilepsy and avoidance of shoelace footwear for safety. An additional claim depicts a resident left on the bus in bad weather, with the broader implication that incidents are not being properly reported to relevant oversight bodies or coordinated responses. The pattern described suggests not only potential negligence but also a troubling opacity around incident reporting and investigation.
Management and staff behavior emerge as a recurrent source of frustration and concern. The reviewers identify specific individuals, including Florence and Antonio, as part of a leadership dynamic that appears disconnected from the lived reality of residents and families. The supervisor is described as young and immature, unresponsive to calls or messages, and seemingly unaware of major problems happening under their watch. The broader staff culture is depicted as rude or unhelpful, with a sense that workers fail to engage in hands-on, attentive care or collaborate effectively with families to resolve issues. The overall impression is one of a disjointed operation where safety and quality of care are inconsistent at best.
Taken together, these narratives deliver a stark warning to any family considering this facility. The repeated failures - in hygiene, supervision, communication, transportation, incident reporting, and staff responsiveness - are framed not as isolated mistakes but as a systemic pattern. The reviewers urge potential clients to reconsider, emphasizing that if a loved one's safety and well-being are a priority, this is not a place to entrust their care. They call for comprehensive staff training, improved internal and external communication, reliable transportation, and a renewed commitment to patient-centered care. The message is clear and unequivocal: until meaningful changes are enacted, the facility remains a risky choice for those seeking safe, respectful, and dependable care for their loved ones.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Phoenix Sky Harbor International (13 miles away)
Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Precious Jewels Home Care in Tolleson, AZ is an exceptional assisted living community that offers a comfortable and nurturing environment for individuals in need of specialized care. Our board and care home provides personalized attention and support to ensure each resident's well-being.
To ensure a seamless transition, we offer move-in coordination services to assist with the relocation process. Our fully furnished accommodations create a homely atmosphere where residents can relax and feel at ease. Each room also features private bathrooms for added convenience and privacy.
Our dedicated staff members provide assistance with various activities of daily living, including bathing, dressing, and transfers. We understand the importance of medication management and offer comprehensive support to ensure proper administration. Additionally, we cater to special dietary restrictions and provide nutritious meal preparation and service that is tailored to individual needs.
At Precious Jewels Home Care, we prioritize the social and emotional well-being of our residents. We organize scheduled daily activities that encompass a range of interests and abilities, encouraging socialization among residents. The outdoor space provides a serene environment where individuals can enjoy nature or engage in enjoyable outdoor activities.
Our convenient location offers access to various amenities within close proximity. Residents can find cafes, parks, pharmacies, physicians, and restaurants nearby for additional convenience when needed.
Choose Precious Jewels Home Care for an assisted living experience that focuses on personalized care, compassionate support, and a vibrant community atmosphere.
Precious Jewels Home Care is located at 8311 West Forest Grove Avenue, Tolleson, AZ 85353 in Maricopa County, Arizona
Amiscare
Phoenix, AZ
Fully furnished assisted living with 24/7 supervision, meals, activities, and transportation coordination.
Gibson Lane Assisted Living Care
Phoenix, AZ
Comprehensive care and amenities in a fully furnished setting.
Gibson Lane Assisted Living Care reviews
Gibson Lane Assisted Living Care images
Diamond Manor Adult Care
Phoenix, AZ
Compassionate, personalized care with attentive staff that puts families at ease.
Diamond Manor Adult Care costs
Diamond Manor Adult Care reviews
Diamond Manor Adult Care images
Beautiful Beginnings Assisted Living Home
Phoenix, AZ
Personalized 24/7 care with diabetes-friendly meals and care coordination.
Casa De Vida Living
Phoenix, AZ
Small, intimate assisted living with comprehensive care and included services.
Roby’s Home Healthcare
Phoenix, AZ
Very affordable memory care pricing with comprehensive services.
Roby’s Home Healthcare costs
Roby’s Home Healthcare reviews
Roby’s Home Healthcare images
Urban League Manor Apartments
Phoenix, AZ
Very convenient location with nearby cafes, parks, pharmacies, hospitals, restaurants, and transportation.
Urban League Manor Apartments reviews
Urban League Manor Apartments images
Heaven Can Wait
Laveen, AZ
Family-like, attentive staff in a clean, scenic setting.
Heaven Can Wait costs
Heaven Can Wait reviews
Heaven Can Wait images
Mera Westgate
Glendale, AZ
Spacious 1-2 bedroom apartments with walk-in closets and abundant on-site amenities.
Mera Westgate costs
Mera Westgate reviews
Mera Westgate images
Comprehensive Insights into Activities of Daily Living (ADLs) and Their Assessment
Activities of Daily Living (ADLs) are fundamental tasks vital for an individual's independence, particularly in older adults over 85, and include functions like bathing and dressing; assessing ADLs alongside Instrumental Activities of Daily Living (IADLs) helps determine the level of required assistance due to age-related health challenges. Tailored support plans, involving family and community resources, are essential for maintaining dignity and autonomy in assisted living environments.
Guiding Elderly Parents Who Refuse Assisted Living: 6 Practical Steps
Family caregivers face emotional, legal, and practical challenges when elderly parents refuse assisted living, often due to fears of losing autonomy. Open conversations and professional assessments can help address these concerns while exploring alternatives and ensuring safety, potentially leading to legal guardianship if necessary.
Your Comprehensive Guide to Luxury Assisted Living: Elevated Facilities, Amenities, and Costs
Luxury assisted living offers high-quality senior care in a resort-like environment that combines essential medical support, gourmet dining, and personalized services to enhance residents' independence and well-being. These upscale facilities emphasize holistic health and community-building through customized care plans and social activities, catering to the growing demand for enriched senior living experiences despite higher costs.
