Gibson Lane Assisted Living Care
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8011 West Gibson Lane, Phoenix, AZ 85043
For more information about senior living options: (844) 490-3973
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The new owner is great. She is actively working on insurance matters and aims to have them resolved by January. She is improving the facility and adding activities for residents, which is great.
The facility is unsafe for elderly residents. There is a strong urine odor throughout the home. Younger mentally challenged residents were placed with the elderly, making it extremely unsafe. Friends were forced to move out after only four weeks. Gibson Lane Assisted Living is not licensed with any insurance carriers, contrary to what was claimed. The daughter was not provided information about licensing or insurance during the initial inquiry. The move caused trauma; the father died two weeks after relocation. A refund of deposits and rent is still awaiting. The facility allegedly lied about licensing and insurance coverage and did not return funds promptly. Customer service is described as very poor.Since the new ownership took over Gibson Lane Assisted Living, there has been a chorus of serious complaints alongside what the new owner has described as improvements and plans. While the administration talks about getting the insurance matters sorted by January and about fixing things up and creating more activities for residents, several families and friends have painted a much different picture. They say the changes have not translated into safer, more comfortable living conditions for the elderly residents, and in some cases have introduced new risks and stress for those who already rely on adequate care and supervision.
A central and recurring concern is the smell and overall cleanliness in the home. Reviewers describe a pervasive odor of urine that has landscape the facility since the new owners arrived, creating an environment that feels unclean and distressing for both residents and visitors. This issue is not just about discomfort; it is framed as a safety and dignity problem, raising questions about the daily care routines and the ability of staff to maintain a clean and hygienic living space for vulnerable residents. In addition to cleanliness worries, there is talk of demographic changes inside the community - specifically, the placement of younger mentally challenged patients alongside elderly residents - and a sense that this mixture has made the environment feel unsafe for the elderly people who were originally meant to receive care at Gibson Lane.
The experiences recounted by friends and family members who sought help for their loved ones are painful and traumatic. One account describes friends being forced to move out after only four weeks of placement in April, during the height of the pandemic. The daughter who researched the facility learned, to her shock, that Gibson Lane Assisted Living was not licensed with any insurance companies. She says this information was not provided during the initial phone call that led her to consider Gibson Lane as a candidate for her parents' care. The result, she recounts, was a deeply traumatic disruption at a fragile time for both parents, who were already vulnerable. The daughter's sense of distress is compounded by the fact that her mother and father eventually moved again to a different facility, and the father passed away just two weeks after that move, adding a layer of grief to a difficult series of events.
In the aftermath, there is frustration over refunds and financial settlements. The same family says they are still awaiting a refund, with the implication that funds taken for deposits and monthly rent may not have been properly accounted for or reimbursed. The claim that the facility is not licensed with the appropriate insurance carriers seems to be a key turning point in their decision to move their loved ones elsewhere, and it fuels ongoing frustration about transparency and accountability. The daughter's account emphasizes not only the sudden disruption but also the sense that crucial information about licensing and insurance was withheld or not made clear at the onset of the placement, leaving her to navigate a painful and uncertain situation without the information she needed.
Another strong voice in these reviews shares a different but related grievance: a close friend placed her mother and father in Gibson Lane, only to discover that the facility was not licensed with the insurance carrier necessary to pay for residence there. According to this account, the facility not only misrepresented its licensing status but also kept deposit and rent payments for a brief period - just 14 days - before revealing that the arrangement would not work because the healthcare provider would not pay. The account describes a pattern of deception or miscommunication, highlighting not just financial loss but the emotional toll of realizing that the care environment they trusted to protect their elders did not meet essential licensing requirements. The reviewer condemns the facility's approach and labels the overall customer service as very poor.
Across these narratives, a common thread is that the facility promises licensing and certificates and compliance with insurance carriers, but the reviewers challenge these assurances as not being true in their experience. They describe a disconnect between what Gibson Lane's staff communicates and what families later discover about licensing status, the insurer connections, and the actual ability to support residents with legitimate coverage. The repeated emphasis is not simply on minor administrative gaps but on fundamental questions about whether the facility is properly licensed to care for seniors and whether residents' financial arrangements are handled with integrity and transparency. The tone is urgent and cautionary - an appeal to future families to carefully verify licensing, insurance acceptance, and the facility's overall reliability before making any commitment.
Taken together, these accounts paint a stark picture of dissatisfaction and alarm from several families connected to Gibson Lane Assisted Living. The grievances center on safety concerns tied to smells and environmental conditions, the unsettling presence of younger residents in close proximity to elderly residents, and, perhaps most troubling, serious questions about licensing with insurance carriers and about financial transactions such as deposits and ongoing rent. The reviewers describe experiences marked by disruption, grief, and a sense of betrayal, underscoring the emotional and practical hurdles that can accompany decisions about elder care. They urge others to approach such placements with heightened scrutiny, to seek clear documentation of licensing and insurer partnerships, and to ensure that refunds and deposits are handled with transparency and accountability. While the new owner has spoken of improvements and future plans, the described experiences suggest a need for careful verification and due diligence for anyone considering Gibson Lane as a home for a loved one.
10 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (13 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Gibson Lane Assisted Living Care in Phoenix, AZ is a vibrant and comfortable community that offers a range of amenities and care services to ensure the well-being and convenience of its residents. The fully furnished living spaces are equipped with cable or satellite TV, telephone, and Wi-Fi/high-speed internet for entertainment and communication needs.
Residents can enjoy delicious meals provided in the dining room, which caters to special dietary restrictions. Housekeeping services ensure that the living areas are kept clean and comfortable at all times. Indoor common areas provide opportunities for socializing and engaging in community-sponsored activities, while the outdoor space offers a serene garden area for relaxation.
The caring staff at Gibson Lane Assisted Living Care is committed to providing assistance with activities of daily living such as bathing, dressing, and transfers. In addition, they offer ambulatory care and coordination with health care providers for any medical needs that arise. Diabetes diet and diabetic care are also available to support residents managing this condition.
Medication management services ensure that medications are administered correctly, relieving any concerns about medication schedules. Transportation arrangement for medical appointments is available to facilitate seamless access to necessary healthcare services.
With one café, one park, seven pharmacies, three physicians, and seven restaurants nearby, residents have easy access to various amenities within their community. Devotional services off-site cater to spiritual needs while scheduled daily activities offer engaging opportunities for resident enjoyment.
At Gibson Lane Assisted Living Care in Phoenix, AZ, residents can enjoy a comfortable lifestyle supported by attentive caregivers who strive to make each day fulfilling and enriching.
This area of Phoenix, Arizona offers a variety of amenities that may be appealing for seniors looking to settle down. With several pharmacies located within a few miles, accessing medication and healthcare services is convenient. There are also a range of dining options, from fast food chains to more upscale restaurants, providing plenty of choices for meals out. Nearby parks offer opportunities for outdoor recreation and relaxation, while various physicians' offices are easily accessible for medical needs. Additionally, there are cafes for socializing and places of worship for spiritual fulfillment. The presence of a movie theater and airport nearby offer entertainment options and easy travel access when needed. Overall, this area provides a mix of essential services and recreational opportunities that may make it a suitable choice for senior living.
Gibson Lane Assisted Living Care is located at 8011 West Gibson Lane, Phoenix, AZ 85043 in Maricopa County, Arizona
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