Ortiz Sunnyside Assisted Living in Surprise, AZ
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Ortiz Sunnyside Assisted Living is an assisted living community in Surprise, AZ.
Information last verified:
14785 West Windrose Drive, Surprise, AZ 85379
For more information about senior living options: (866) 208-4318
Ortiz Sunnyside Assisted Living offers competitive pricing relative to both Maricopa County and the broader state of Arizona. For semi-private rooms, Ortiz stands out with a cost of $2,000 per month, significantly lower than the county average of $2,801 and the state average of $2,820. The facility's private room rates range from $2,800 to $6,395, which provides flexibility for residents while still being more affordable than the county's average of $3,318 and the state's average of $3,345. When it comes to studio apartments, Ortiz is priced at $4,295 - a bit higher than Maricopa County's average of $3,960 but above Arizona's state average of $3,829. For one-bedroom and two-bedroom options, Ortiz charges $5,295 and $7,495 respectively; these figures are notably higher than both county and state averages ($3,473 and $4,112 for one- and two-bedrooms). Overall, while some costs may exceed local averages for larger units or specialized accommodations at Ortiz Sunnyside Assisted Living, their semi-private room offering remains particularly attractive within the market landscape.
| Floor plans | Ortiz Sunnyside Assisted Living | Maricopa County | Arizona |
|---|---|---|---|
| Semi-Private | $2,000 | $2,801 | $2,820 |
| Private | $2,800 to $6,395 | $3,318 | $3,345 |
| Studio | $4,295 | $3,960 | $3,829 |
| 1 Bedroom | $5,295 | $3,473 | $3,532 |
| 2 Bedrooms | $7,495 | $4,112 | $4,106 |
The facility is a very nice place. The owners and caregivers created a quality, loving family environment where residents are treated with respect and dignity. They display infinite patience and use humor to diffuse difficult behaviors, resulting in smiles and laughter. They listen to residents’ concerns with graciousness and goodwill. The care provided is exceptional. Residents are treated as family and are made comfortable and happy under their care. The facility offers a nice backyard and daily activities that encourage participation and outdoor time.
The care was minimal, with residents largely left unattended between activities. Residents fell frequently due to lack of supervision and footwear not being kept on. Staff were often in the front room watching TV or on their phones, away from patients. Dietary requests and dislikes were ignored; residents were served foods they did not want. The cleaning solutions produced a strong odor and floors were slippery, creating safety hazards. PRN medications were not administered when needed, leaving symptoms unmanaged. Lighting was inadequate after sunset and residents were kept in dim, cold conditions. An aide was observed sitting in a back room away from residents. Refund policies promised after a resident’s death were not honored, described as unethical.Ortiz Sunnyside Assisted Living is best suited for families seeking a very intimate, home-like setting where residents can be treated like family and where the owners are visibly involved in daily care. The positives consistently highlighted are a warm, personal atmosphere created by John and Dana, and a caregiving approach that emphasizes respect, dignity, and patience. This environment can be particularly comforting for someone with dementia who benefits from a familiar, affectionate touch and a setting that feels less institutional than larger facilities. For families prioritizing a nurturing, low-key domestic rhythm, Ortiz Sunnyside can feel supportive and reassuring.
However, this community may not be the right fit for residents who require strong, ongoing clinical oversight, highly structured supervision, or robust safety protocols. Multiple accounts describe gaps in supervision, with residents left unattended, footwear and safety issues unaddressed, and concerns about turning, wandering, or timely response to needs. There are also troubling anecdotes about inconsistency in care delivery, including gaps in medication handling, delayed or missing care tasks, and a general sense that daily activities and engagement may not be reliably provided. For families needing rigorous risk management and verifiable, objective quality measures, alternatives with larger staff teams and formal clinical oversight are worth considering.
The core pros, an evident family ethos, patient, personable staff, and a willingness to accommodate reasonable requests, do not consistently offset the notable drawbacks. When the owners’ approach aligns with a resident’s temperament and needs, the care feels responsive and compassionate, and families often describe remarkable moments of kindness and personalized attention. Yet the same sources recount times when care felt minimal, with residents left to entertain themselves or to meals and routines without meaningful interaction. The contrast between the warmth of the setting and episodes of inattentive supervision creates a tension that can be decisive for families evaluating whether the culture is enough to outweigh safety and reliability concerns.
Environmentally, Ortiz Sunnyside presents as neat, with appealing features such as a backyard and a home-like layout that initially persuades families to believe in a comfortable daily life. The reality, however, reveals vulnerabilities: odors from cleaners, inconsistent lighting after dark, and slippery floors tied to cleaning routines. These details matter in daily life and can compound risk for a population prone to confusion, agitation, or falls. The disconnect between promises of daily activities and what is actually delivered, where programs seem intermittent and staff may be distracted, further complicates the decision for families balancing autonomy, engagement, and safety.
Financial and governance aspects also weigh in, and not all families will be at ease with what is described as a lack of transparency around refunds and contractual terms. A single, highly concerning complaint about a refund after a resident’s death underscores the need for clear, written policies and trustworthy administration. Prospective residents must verify the contract terms, understand what triggers refunds, and confirm how financial settlements are handled in end-of-life scenarios. This is a non-trivial risk factor that can influence the overall perception of value and trust.
In the end, Ortiz Sunnyside is a meaningful option for those who prioritize a truly home-centered vibe and who plan to be actively involved in monitoring care. It can work well when staff are attentive, engaged, and aligned with family expectations, and when the resident’s needs fit a small, less clinical model. For families that require consistent daily programming, rigorous supervision, proven safety protocols, transparent financial practices, and measurable accountability, it is prudent to explore other communities first. The decision should hinge on the resident’s dementia stage, the family’s capacity to supervise and advocate, and the clarity of the facility’s commitments to safety, activity, and dependable care.
8 resident community capacity
Assisted Living
Board and Care Home
Cats allowed
Dogs allowed
Activities on-site
Bath tubs
Beautician on-site
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Indoor common areas
Move-in coordination
Outdoor common areas Outdoor space
Private
Private bathrooms
Respite or short term stays offered
Telephone
Wheelchair accessible showers
Wi-Fi/high-speed internet available
Phoenix Sky Harbor International (24 miles away)
24-hour supervision Activities of daily living assistance
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers Coordination with health care providers
Diabetes diet
Diabetic care
High acuity care
Incontinence care
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments Diabetes diet Meals provided Special dietary restrictions Vegetarian Activities on-site Community-sponsored activities Scheduled daily activitiesOrtiz Sunnyside Assisted Living is a warm and welcoming care facility located in Surprise, AZ. Our community offers board and care home services, providing a comfortable and safe environment for our residents.
At Ortiz Sunnyside Assisted Living, we prioritize the well-being and comfort of our residents. Our fully furnished rooms offer a cozy retreat, complete with private bathrooms for added privacy. Our amenities include bath tubs and wheelchair accessible showers to ensure convenience for all residents. Cable or satellite TV, Wi-Fi/high-speed internet, and telephone services are available to keep residents connected.
Our dedicated staff members provide daily housekeeping services to maintain a clean and tidy living space for our residents. We offer move-in coordination assistance to make the transition as smooth as possible.
Residents can enjoy the beauty of nature in our garden and outdoor common areas. Indoor common areas provide spaces for socializing and engaging in community-sponsored activities. Scheduled daily activities are organized to keep residents entertained and active.
Ortiz Sunnyside Assisted Living understands the importance of proper care services. Our staff is trained to provide assistance with activities of daily living, including bathing, dressing, and transfers. We also offer coordination with healthcare providers to ensure the overall well-being of our residents. Specialized care services such as diabetes management, high acuity care, incontinence care, medication management, meal preparation and service are provided based on individual needs. Transportation services are arranged for medical appointments.
Nutritious meals are provided at our dining room with special dietary restrictions taken into consideration. Vegetarian options are also available.
Conveniently located near various amenities, Ortiz Sunnyside Assisted Living is surrounded by cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.
At Ortiz Sunnyside Assisted Living in Surprise, AZ we strive to create a supportive environment where each resident feels valued and cared for.
This part of Surprise, Arizona offers a variety of amenities and services that cater to the needs of seniors. There are several cafes, pharmacies, restaurants, and theaters within close proximity, providing easy access to dining and entertainment options. Additionally, there are multiple parks nearby for outdoor recreation and relaxation. For medical needs, there are several physicians' offices and a hospital in the vicinity. Places of worship are also conveniently located for spiritual support and community involvement. Overall, this area provides a well-rounded environment with essential resources for seniors looking to settle down in a peaceful and convenient location.
Ortiz Sunnyside Assisted Living offers competitive pricing relative to both Maricopa County and the broader state of Arizona. For semi-private rooms, Ortiz stands out with a cost of $2,000 per month, significantly lower than the county average of $2,801 and the state average of $2,820. The facility's private room rates range from $2,800 to $6,395, which provides flexibility for residents while still being more affordable than the county's average of $3,318 and the state's average of $3,345. When it comes to studio apartments, Ortiz is priced at $4,295 - a bit higher than Maricopa County's average of $3,960 but above Arizona's state average of $3,829. For one-bedroom and two-bedroom options, Ortiz charges $5,295 and $7,495 respectively; these figures are notably higher than both county and state averages ($3,473 and $4,112 for one- and two-bedrooms). Overall, while some costs may exceed local averages for larger units or specialized accommodations at Ortiz Sunnyside Assisted Living, their semi-private room offering remains particularly attractive within the market landscape.
Ortiz Sunnyside Assisted Living is located at 14785 West Windrose Drive, Surprise, AZ 85379 in Maricopa County, Arizona
Yes, Ortiz Sunnyside Assisted Living allows both dogs and cats.
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