Ortiz Sunnyside Assisted Living

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Ortiz Sunnyside Assisted Living

Ortiz Sunnyside Assisted Living

14785 West Windrose Drive, Surprise, AZ 85379

For more information about senior living options: (844) 490-3973

1.3 from 4 reviews
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Assisted Living Board and Care Home

Pricing

Ortiz Sunnyside Assisted Living offers competitive pricing relative to both Maricopa County and the broader state of Arizona. For semi-private rooms, Ortiz stands out with a cost of $2,000 per month, significantly lower than the county average of $2,801 and the state average of $2,820. The facility's private room rates range from $2,800 to $6,395, which provides flexibility for residents while still being more affordable than the county's average of $3,318 and the state's average of $3,345. When it comes to studio apartments, Ortiz is priced at $4,295 - a bit higher than Maricopa County's average of $3,960 but above Arizona's state average of $3,829. For one-bedroom and two-bedroom options, Ortiz charges $5,295 and $7,495 respectively; these figures are notably higher than both county and state averages ($3,473 and $4,112 for one- and two-bedrooms). Overall, while some costs may exceed local averages for larger units or specialized accommodations at Ortiz Sunnyside Assisted Living, their semi-private room offering remains particularly attractive within the market landscape.

Floor plansOrtiz Sunnyside Assisted LivingMaricopa CountyArizona
Semi-Private$2,000$2,801$2,820
Private$2,800 to $6,395$3,318$3,345
Studio$4,295$3,960$3,829
1 Bedroom$5,295$3,473$3,532
2 Bedrooms$7,495$4,112$4,106

Overall Review

Pros

  • pro The placement agency highly recommended this place.
  • pro The food given to the residents looked great.
  • pro The staff answered questions and would do what was requested.
  • pro The staff is nice.
  • pro The facility was clean and staff were friendly.
  • pro They had cameras in the kitchen, giving peace of mind about surveillance.
  • pro Some activities were done and put away as mentioned by the staff.
  • pro The backyard was nice with opportunities to get fresh air and watch birds.
  • pro Daily exercises were mentioned in the beginning.
  • pro The ownership took action to stop the use of strong-smelling cleaning solutions after a complaint was made.
  • pro Despite these positive statements, it's important to note that there are numerous negative comments about neglect, lack of care, and other concerning issues in the overall reviews provided above.

Cons

  • pro The staff was always found in the front room away from the patients, watching TV and on their phones.
  • pro Patients were rarely encouraged to do anything and my mother was never taken outdoors.
  • pro The floor in my mother's room was so slippery from cleaning solution build-up and the staff ignored it.
  • pro The owner did not address concerns and responded dismissively when approached about issues.
  • pro Medications were lost and not properly administered, causing inconvenience and potential harm to residents.
  • pro Care was minimal, with residents being left unattended for long periods of time.
  • pro Food requests were not accommodated, even after being communicated to the staff multiple times.
  • pro Lack of supervision led to frequent falls and injuries among residents.
  • pro The cleanliness of the facility was subpar, with strong smells from cleaning solutions and slippery floors.
  • pro After my mother's passing, her clothing was thrown into a messy pile instead of being handled with care.

Review

Moving to a new city and finding a suitable place for an elderly loved one can be a daunting task. One person shared their experience when they first moved to Arizona and had to find a place for their active and social mother with specific dietary needs. They were highly recommended a particular facility by a placement agency, but soon discovered that appearances can be deceiving.

Initially, the facility seemed neat and put on a good show. They claimed to have daily activities, encouraged residents to live their accustomed lives, and offered exercises in the living room. The food looked great and requests could be accommodated. However, within the first week, over-the-counter medications were lost and had to be replaced.

As time went on, it became clear that the level of care provided was minimal. Patients were cleaned but left alone until their next meal unless they got into something they shouldn't have. Activities were promised but rarely seen in action. Staff members spent most of their time watching TV or using their phones in the front room away from the patients.

There were concerns about lack of supervision which resulted in several falls for one resident, including instances where shoes and glasses weren't properly put on. Additionally, despite promises of sufficient lighting, lights were almost non-existent after sunset.

Food was provided but not always tailored to individual preferences as requested. Patients received meals they didn't like even after it had been communicated to staff. When one resident complained about boredom, nothing was done to address it.

The lack of attentive care extended beyond dietary concerns and boredom. Basic necessities such as turning an immobile patient every few hours or ensuring foot booties stayed on were neglected. Pain medication was also withheld without proper assessment or consideration of signs of discomfort.

One particularly alarming incident involved a mother falling and injuring her neck, resulting in temporary loss of movement. Requests for heating pads were made repeatedly for relief, only to find out that they had never been used despite being assured otherwise. Additionally, strong-smelling cleaning solutions were used, raising concerns about their safety and potential harm to residents.

The overall lack of supervision became evident when other residents were found in compromising positions, such as a half-asleep individual on a roommate's bed or an elderly patient crawling through the bathroom despite being unable to walk.

Despite some staff members answering questions and carrying out specific requests when prompted, there was a constant concern about neglect in the absence of visitors. The presence of security cameras provided reassurance regarding the kitchen area but proved futile since staff seldom occupied those spaces.

Tragically, when the author's mother passed away, her belongings were simply thrown onto her bed rather than treated with care and respect. To add further distress, there was an issue with receiving a refund for the prepaid amount following the resident's death as explicitly stated in the contract.

Overall, these reviews paint a concerning picture of a facility that failed to deliver on promises of attentive care and quality services. Families considering this facility should exercise caution and thoroughly investigate all aspects before making a decision.

Features

Housing

  • 8 resident community capacity 8 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Board and Care Home Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.

Pets

  • Cats allowed Cats allowed"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.
  • Dogs allowed Dogs allowed"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.

Amenities

  • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
  • Bath tubs Bath tubsBath tubs are important for seniors because they provide a safe and relaxing way to bathe, helping to prevent slips and falls while promoting independence and overall well-being.
  • Beautician on-site Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Indoor common areas Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor common areas Outdoor common areasOutdoor common areas are important for seniors as they provide a space for socialization, physical activity, and relaxation. Being outside in nature can improve mood and overall well-being, while also encouraging movement and engagement with others. These spaces can help combat feelings of isolation and promote a sense of community among residents.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private PrivatePrivacy is important for seniors as it allows them to maintain their independence, dignity, and sense of control over their own lives. It also gives them the space and freedom to relax, reflect, and engage in activities that bring them joy and fulfillment. Creating private spaces within senior living facilities is crucial for promoting overall well-being and quality of life.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Respite or short term stays offered Respite or short term stays offeredRespite or short term stays provide seniors with a temporary solution when their regular caregiver is unavailable, offering them the opportunity to receive additional care and support during times of need, while also giving caregivers a chance to rest and recharge.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wheelchair accessible showers Wheelchair accessible showersWheelchair accessible showers are crucial for seniors as they provide a safe and independent bathing option for those with mobility challenges. These showers help prevent falls and allow seniors to maintain their dignity and autonomy while ensuring they can bathe comfortably.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Phoenix Sky Harbor International (24 miles away) Phoenix Sky Harbor International (24 miles away)

Care Services

  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Ambulatory care Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Diabetic care Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
  • High acuity care High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.
  • Incontinence care Incontinence careIncontinence care is essential for seniors to maintain their dignity, hygiene, and overall quality of life. By addressing incontinence issues promptly and effectively, seniors can enjoy a sense of independence and comfort in their daily activities.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meals provided Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Vegetarian VegetarianA vegetarian diet is important for seniors because it can help lower the risk of chronic diseases, maintain a healthy weight, and provide essential nutrients needed for aging bodies. Additionally, plant-based diets are often easier on digestive systems and can contribute to overall well-being in older adults.

Activities

  • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Ortiz Sunnyside Assisted Living is a warm and welcoming care facility located in Surprise, AZ. Our community offers board and care home services, providing a comfortable and safe environment for our residents.

At Ortiz Sunnyside Assisted Living, we prioritize the well-being and comfort of our residents. Our fully furnished rooms offer a cozy retreat, complete with private bathrooms for added privacy. Our amenities include bath tubs and wheelchair accessible showers to ensure convenience for all residents. Cable or satellite TV, Wi-Fi/high-speed internet, and telephone services are available to keep residents connected.

Our dedicated staff members provide daily housekeeping services to maintain a clean and tidy living space for our residents. We offer move-in coordination assistance to make the transition as smooth as possible.

Residents can enjoy the beauty of nature in our garden and outdoor common areas. Indoor common areas provide spaces for socializing and engaging in community-sponsored activities. Scheduled daily activities are organized to keep residents entertained and active.

Ortiz Sunnyside Assisted Living understands the importance of proper care services. Our staff is trained to provide assistance with activities of daily living, including bathing, dressing, and transfers. We also offer coordination with healthcare providers to ensure the overall well-being of our residents. Specialized care services such as diabetes management, high acuity care, incontinence care, medication management, meal preparation and service are provided based on individual needs. Transportation services are arranged for medical appointments.

Nutritious meals are provided at our dining room with special dietary restrictions taken into consideration. Vegetarian options are also available.

Conveniently located near various amenities, Ortiz Sunnyside Assisted Living is surrounded by cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.

At Ortiz Sunnyside Assisted Living in Surprise, AZ we strive to create a supportive environment where each resident feels valued and cared for.

Nearby Places of Interest

This part of Surprise, Arizona offers a variety of amenities and services that cater to the needs of seniors. There are several cafes, pharmacies, restaurants, and theaters within close proximity, providing easy access to dining and entertainment options. Additionally, there are multiple parks nearby for outdoor recreation and relaxation. For medical needs, there are several physicians' offices and a hospital in the vicinity. Places of worship are also conveniently located for spiritual support and community involvement. Overall, this area provides a well-rounded environment with essential resources for seniors looking to settle down in a peaceful and convenient location.

Cafes

  • Starbucks (1 miles)
  • Starbucks (1.4 miles)
  • Starbucks (2.8 miles)
  • Sumo Snow (3.3 miles)
  • Starbucks (3.7 miles)
  • Starbucks (3.9 miles)
  • The Grand Cafe (4.4 miles)

Parks

  • Veramonte Park (1 miles)
  • Surprise Community Park (2 miles)
  • Kingswood Parke HOA Park (3 miles)
  • Indoor Playgrounds International (3.6 miles)
  • Pet Park Sun City Grand (4.5 miles)

Restaurants

  • Vogue Bistro (1 miles)
  • Crumbl Cookies (1.2 miles)
  • McDonald's (1.9 miles)
  • Whataburger (1.9 miles)
  • Rito's Mexican Food- Surprise (2 miles)
  • Panda Express (2.5 miles)
  • Tailgaters Sports Bar & Il Primo Pizza And Wings (2.7 miles)

Pharmacies

  • Walgreens (1.2 miles)
  • Fry's Pharmacy (1.2 miles)
  • Walgreens (1.3 miles)
  • Walmart Pharmacy (1.9 miles)
  • CVS Pharmacy (1.9 miles)
  • CVS Pharmacy (2.1 miles)
  • Walmart Pharmacy (2.6 miles)

Theaters

  • AMC Surprise Pointe 14 (1.4 miles)

Physicians

  • Young Arizona Pediatrics (2 miles)
  • Banner Health Center (2.2 miles)
  • Affiliated Dermatology (2.2 miles)
  • Oasis Ear, Nose, and Throat (2.6 miles)
  • Jalal Abbas, MD (2.6 miles)
  • Clinic For Digestive Diseases (2.6 miles)
  • Arizona Maternity (2.7 miles)

Places of Worship

  • St Clare of Assisi Catholic Church (3.9 miles)

Hospitals

  • Apricus Medical Group (4.3 miles)

Frequently Asked Questions

How much does it cost to live at Ortiz Sunnyside Assisted Living in Surprise, AZ?
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Nearby Communities

Related Resources

  • does medicaid pay for assisted livingUnderstanding Medicaid Coverage for Assisted Living: A Comprehensive Guide

    The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.

  • does medicaid pay for assisted livingHow and When Medicaid May Cover Assisted Living Costs

    Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.

  • assisted living waiver programA Detailed Exploration of Assisted Living Medicaid Waivers Across the United States

    Medicaid waivers for assisted living services provide vital support for seniors and individuals with disabilities in need of long-term care, with varying state-specific eligibility criteria and benefits. These waivers cover personal care and case management but often do not fully cover room and board, leading to waiting lists for many applicants.