A Golden Retreat Care Home, LLC

Pros

• The Golden Retreat Care Home provides superior care and assistance, keeping residents safe.
• The staff are lovable, friendly, and easy to approach.
• The home is clean, bright, and well maintained, creating a pleasant environment for loved ones.
• The care team is friendly, accommodating, and knowledgeable, with careful attention to residents' dietary needs.
• Residents receive extra one-on-one time to keep them happy and positive.
• The owners are easy to talk to and keep families informed about residents' health, medications, and doctor communications.
• Professional and loving care providers like David and his team make a tremendous impact on families.

Cons

• They received a 20% increase notice for their room or a 14% raise to move to another room.
• They received an email about how the owner was operating at a deficit, two weeks before Christmas and two weeks after they had just visited from out of state.
• Only after they found a new care home were they offered to move them to the other room for the same rate.
• The employees repeatedly maligned them to their parents and caused a lot of unnecessary stress and anxiety.
• The family had to book another trip and relocate them.

Review

The Golden Retreat Care Home stands out in the memories of several families as a place where safety and attentive care are the guiding priorities. Across the comments, there is a strong sense of relief that their loved ones are cared for in a way that puts protection and well?being at the forefront. Families repeatedly emphasize that their parents and grandparents feel secure, and that the staff work diligently to maintain a safe environment for all the residents and other clients. In moments of worry, these families find reassurance in the consistency of care and the evident commitment of the caregiving team.

The people who work there are described as genuinely warm and approachable, making it easier for family members to feel connected and informed. Terms like "lovable," "friendly," and "easy to approach" recur, painting a picture of a home where those who visit or call in can interact with staff without hesitation. The atmosphere is depicted as a beautiful place for loved ones to reside, a factor many families weigh heavily when considering a long?term living arrangement for someone they care about.

A particularly explicit thread runs through the stories of individual residents, highlighting personalized attention and thoughtful, responsive caregiving. One grandmother's special dietary needs are acknowledged and respected, with staff going above and beyond to ensure she can enjoy her favorite meals. There is praise for the extra one?on?one time that residents receive, which helps keep spirits up and contributes to a sense of happiness and positivity. Cleanliness and bright, well?maintained surroundings further reinforce the impression of a well?ordered home that supports a dignified daily life.

Communication and medical coordination emerge as central strengths in several accounts. Families feel confident that medications are managed properly and that information flows smoothly between the care home and the resident's doctors. The ease with which family members can talk with the owners is highlighted, along with the commitment to keeping families informed about health updates. This combination - careful daily management with transparent, ongoing communication - helps families trust that their loved ones are receiving appropriate and respectful treatment.

Alongside these lasting positives, there is a clear acknowledgment that even well?intentioned facilities can face challenges. One family recounts a troubling experience where a substantial rate increase was proposed after a year of residency, including a choice between a large price hike or moving to another room. The notice arrived during a particularly sensitive time, with a parent in hospice care and around the Christmas period, which amplified the stress and emotional toll. The account suggests that the rate increase was not in line with typical annual increases and notes distress caused by staff speaking critically about the family to the residents - a situation that understandably detracted from the sense of safety and trust.

This negative episode culminated in the family relocating to a different care home, described as more professionally run, with the hope of a calmer, more predictable experience for their loved ones. The ordeal underscores how important transparent pricing practices and respectful, professional communication are to families, especially when a resident's health status requires sensitivity and stability. It also highlights how perceptions of staff conduct can significantly impact trust in a facility, even when other aspects of care may be solid.

Despite the difficulties described in one review, there remains a strong appreciation for the genuinely compassionate work of individual caregivers. A shout?out to David and his team captures a broader sentiment: professional and loving care can make a tremendous impact on a family's experience during a challenging time. The gratitude expressed for their dedication reflects the kind of personalized, empathetic care that many families are seeking - care that treats residents with kindness, respects their dignity, and supports families as partners in the caregiving journey.

Taken together, the narratives at The Golden Retreat Care Home present a complex but hopeful picture. When everything aligns - safety, attentive staff, thoughtful, individualized care, transparent communication, and a respectful, well?managed environment - the experience can be deeply reassuring for families. The contrast provided by the negative story also serves as a poignant reminder of the ongoing importance of fair policies, professional conduct, and consistent, compassionate care. In the end, the strongest message across these reviews is that skilled, approachable staff like David and his colleagues can lift the burden on families and make a meaningful difference in the lives of the people they serve.

This particular area of Surprise, Arizona offers a variety of amenities and services that cater to senior residents. Located within a few miles are multiple dining options including Great Eagle Bar & Grill, Oregano's Pizza Bistro, and The Toast Craft Kitchen & Cocktails. In terms of healthcare, there are several pharmacies such as CVS and Walgreens nearby, as well as medical facilities like Radiant Complexions Dermatology Clinics and Northwest Valley Oral And Facial Surgery. Additionally, there are places of worship like St Clare of Assisi Catholic Church for spiritual needs. For recreation, there are parks such as Pet Park Sun City Grand and Surprise Community Park in the vicinity. Overall, this neighborhood provides a convenient and welcoming environment for seniors looking to settle in the area.

Restaurants

• Great Eagle Bar & Grill (1.4 miles)
• Sonic Drive-In (1.5 miles)
• Handel's Homemade Ice Cream (1.6 miles)
• The Toast Craft Kitchen & Cocktails (1.8 miles)
• Oregano's Pizza Bistro (1.9 miles)
• Wendy's (2 miles)
• Jack In The Box (2.1 miles)

Pharmacies

• CVS Pharmacy (1.6 miles)
• Walgreens (1.8 miles)
• Walmart Pharmacy (2.2 miles)
• CVS Pharmacy (3.4 miles)
• Fry's Pharmacy (3.5 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (3.6 miles)

Places of Worship

• St Clare of Assisi Catholic Church (1.6 miles)

Physicians

• Nationwide Vision (1.7 miles)
• Radiant Complexions Dermatology Clinics (1.9 miles)
• Northwest Valley Oral And Facial Surgery (1.9 miles)
• Young Arizona Pediatrics (3.5 miles)
• Arizona Vein & Laser Institute - Surprise (3.7 miles)
• Desert Valley Pediatrics (3.8 miles)
• Jalal Abbas, MD (4.1 miles)

Cafes

• Starbucks (1.9 miles)
• Sumo Snow (2.4 miles)
• The Grand Cafe (3.6 miles)
• Starbucks (3.7 miles)
• Starbucks (3.9 miles)
• Starbucks (5 miles)
• Starbucks (5.7 miles)

Parks

• Pet Park Sun City Grand (3.7 miles)
• Kingswood Parke HOA Park (4.2 miles)
• Surprise Community Park (4.4 miles)
• Asante Park (5.1 miles)
• Veramonte Park (5.7 miles)
• Indoor Playgrounds International (6.4 miles)

Hospitals

• Apricus Medical Group (5.2 miles)

Theaters

• AMC Surprise Pointe 14 (5.9 miles)