Sentry Home Health

Pros

• Justin was very helpful and really nice.
• The Sentry Team was ready with the medical appliance, walked patients through usage, and the service was completed in minutes.
• Jamie P and Brandon K are caring professionals who make it work seamlessly.
• Brandon K examined the pressure-sensitive areas and replaced the mask with care.
• Jamie and Brandon bend over backwards to help.
• Heather Benton is an angel and a caring, informative worker for Sentry Health.
• Cisco was very helpful, informative, and polite.
• Francisco Arvizu was excellent: strong communicator, patient, professional, warm.
• The local Sentry office offers very high customer service; Heather and Jaime were outstanding.
• The driver was informative and helpful.
• Brandon and Heather represent the company exceedingly well; Brandon explained the AirCurve11 in detail and fixed a mask issue.

Cons

• They were on hold for 20 minutes to ask a simple question, were hung up on, and felt forgotten when they called back.
• They were told they could not get a different mask unless they paid more than $200, and they couldn't return the machine without a doctor's note.
• They were told they do not service people who live off grid, even when they pick up supplies on site.
• They describe items ordered as never delivered for over a year, with the problem persisting despite management changes.
• They found the help desk response horrible and non-responsive.
• They were charged $104.87 for a refund and the company kept the money.
• They accuse the accounting and insurance teams of lacking and poor communication, resulting in a large, unresolved invoice.

Review

Sentry Health offices come across as accessible and welcoming, with easy parking and a service-first mindset that many reviewers notice the moment they step inside. A recurring theme is how quickly the team is prepared to assist with medical appliances, walk patients through usage, and keep visits tight and efficient. Several customers describe arriving to find a ready-to-go setup, with staff who seem to anticipate questions and needs, making the experience feel streamlined from start to finish.

Across many visits, the consistency of caring, hands-on support stands out. Long-time clients emphasize that staff like Brandon K, Jamie P, and Justin are not only skilled but genuinely devoted to helping patients - sometimes "bending over backwards" to accommodate schedules, requests, or concerns. The sentiment is reinforced by multiple callers who note a sense of respect and individualized attention: people who have returned for years often describe feeling valued and well cared for, a contrast to less personalized experiences they've had elsewhere.

A number of stories highlight on-site expertise and rapid resolutions. One reviewer lauds Jaime for promptly addressing mom's needs - providing a new tubing setup, asking targeted questions, and swapping a noisy portable oxygen unit with minimal fuss. Another patient describes a quick and friendly visit that left them feeling relieved and well-informed about their device. The same thread appears in accounts of urgent situations, such as a grandmother's main unit failing on Easter Sunday, where Justin's quick, compassionate response and the subsequent help from Ashley and Carole turned a stressful moment into a manageable one.

Education and clear communication are repeatedly praised as strengths. Heather and other staff members are credited with taking the time to listen, explain how the equipment works, and guide patients through maintenance. Several reviews emphasize how Heather, in particular, makes complex information approachable and reassuring, helping to demystify the devices and ease anxieties about aging or medical equipment. When patients encounter a longer-term relationship with the company, the appreciation for knowledgeable, patient-oriented staff - like Cisco, Jamie, Francisco Arvizu, and others - becomes a central thread, painting a portrait of a team that values rapport as much as technical competence.

The human element is also evident in remarks about the broader customer-service experience. Positive anecdotes point to friendly greetings, proactive problem-solving, and a willingness to take time with patients - qualities that have sustained customer loyalty for many years. Statements such as "the local Sentry office offers very high customer service" and comparisons praising local staff for their professionalism reinforce a narrative where personal attention and courtesy are core strengths. In several cases, patients note that staff members are effective communicators who make complicated equipment feel accessible and manageable.

However, not every experience is uniformly smooth. A steady undercurrent of constructive criticism runs through some reviews, mainly centered on administrative and logistical hiccups. One reviewer notes a frustrating 20-minute hold on a call, followed by a sense that their initial inquiry was forgotten. Others describe difficulties returning a machine or obtaining a different mask without incurring additional charges, and some report confusing or delayed documentation and billing. A few reviews single out a help-desk response as unhelpful and cite issues with the web help resources. In these cases, the sentiment shifts from frustration with a device to frustration with the process surrounding it.

Another recurring difficulty involves communication about service scope and eligibility. A reviewer explains being told that a portable concentrator could not be serviced due to living off-grid, a constraint that left them feeling underserved despite continuing to use items purchased from the same company. Other customers report delays or conflicting explanations about insurance and approvals, including concerns about refunds and invoicing, and even a sense that corporate-level communication gaps could have been avoided with clearer processes. These remarks suggest that, while the on-the-ground care remains strong, some administrative workflows and policy explanations could benefit from greater consistency and transparency.

Taken together, the collection of experiences presents a nuanced portrait. There is broad, palpable appreciation for the people who work at Sentry Health - the Brandon K.s, Jamie P.s, Heather B.s, Cisco, and many others who are praised for knowledge, empathy, and a readiness to help patients manage their respiratory needs. The service feels personal, responsive, and respectful, with many stories of going above and beyond to ensure patients are comfortable and informed. At the same time, several reviews underscore that smoother, clearer communication and more reliable administrative processes would further reinforce the already solid trust patients place in their local offices. For many, the takeaway is that excellent bedside care and professional know-how are real strengths here, while opportunities exist to tighten up scheduling, documentation, and policy explanations to reduce friction on the administrative side.

Restaurants

• What's Cooking (0 miles)
• Wendy's (0.2 miles)
• Panda Express (0.2 miles)
• Mateos Mexican Grill (0.2 miles)
• Firehouse Subs (0.3 miles)
• Culvers (0.4 miles)
• Denny's (0.5 miles)

Physicians

• Elk Ridge Surgical Specialists (0 miles)
• Hamblin Dermatology (0.2 miles)
• Olack Plastic & Reconstructive Surgery (0.2 miles)
• Your Family Practice Team PC (0.2 miles)
• Summit Healthcare Plastic (0.4 miles)
• Sobel Hydie J MD - Change Point Integrated Health (0.4 miles)
• White Mountain Surgical Specialists PC (0.5 miles)

Pharmacies

• Walgreens (0 miles)
• Walmart Pharmacy (0.4 miles)
• Genoa-Qol Healthcare Co. (0.4 miles)
• The Medicine Shoppe Pharmacy (0.5 miles)
• White Mountain Pharmacy (0.5 miles)
• Safeway Pharmacy (3.5 miles)
• CVS Pharmacy (3.6 miles)

Hospitals

• Summit Healthcare Regional Medical Center (0.2 miles)
• Va Hospital (0.4 miles)
• Navapache Regional Medical Center (0.4 miles)
• Blue Vase Recovery Center (3.5 miles)
• Community Counseling Centers At Pineview Hospital (3.7 miles)
• Summit Healtchare Regional Medical Center (5.4 miles)

Cafes

• Peet's Coffee and Tea (0.3 miles)
• The Pour Station (3 miles)
• Starbucks (3.5 miles)
• Sweetheart Cafe (3.6 miles)
• Cafe Pinoli (4.4 miles)
• Cyclelogical Coffee (6.7 miles)
• Arizona Mountain Coffee (7.1 miles)

Places of Worship

• White Mountain Christian Church (0.7 miles)
• Cornerstone Community Church (2.2 miles)
• Immanuel Lutheran Church Wels (2.4 miles)
• Living Church (2.5 miles)
• White Mountain Life Church Assembly Of God Show Low (2.6 miles)
• Southern Baptist Convention (3.7 miles)
• Unity of the White Mountains (5 miles)

Transportation

• U-Haul Neighborhood Dealer (1.2 miles)
• U-Haul Moving & Storage (2.8 miles)
• Show Low Municipal Airport (4.3 miles)

Theaters

• Wme Show Low 5 (2.1 miles)
• Wme Theatres Lakeside (4.8 miles)

Parks

• Fool Hollow Lake Recreation Area (5 miles)