Sentry Home Health in Show Low, AZ

Pros

• Justin is very helpful and genuinely nice.
• The Sentry Team is ready with the medical appliance, walks customers through usage, and completes the process in minutes.
• Brandon K and Jamie P are caring professionals who make the process seamless.
• Jamie makes visits quick and easy and is very friendly.
• Heather is professional, attentive, and an asset who explains how to use the units.
• The staff deliver excellent, courteous, and professional service.
• The driver was informative, helpful, and professional.
• Brandon explains the equipment in detail and is a credit to the organization.
• Heather and Jaime provide outstanding customer service at the local Sentry office.

Cons

• The company has cost a customer $2,900 for an oxygen tank that was never documented.
• Items are ordered and never delivered; the company claims they never received the order.
• The help desk response was horrible and non-responsive.
• Service is bad and they usually don't show up for appointments.
• The accounting and insurance teams are extremely lacking, with poor communication.
• The company gave two excuses and failed to deliver the promised portable concentrator.
• The front desk provided the worst customer service and scheduling was inconsistently handled.
• The company refuses to service off-grid customers, even when the equipment is picked up locally.
• Be careful with this company.

Review

Sentry Home Health in Show Low, AZ is best suited for seniors who depend on oxygen and CPAP equipment and who want fast, personable, local support from a team that will take ownership of problems in real time. The office environment reads as service-forward: easy parking, straightforward access, and staff who are ready to help the moment a client walks in. For families chasing responsive hands-on assistance, quick mask or tubing replacements, and practical device education delivered by people who remember your name, this is a compelling option.

That said, certain realities make alternatives worth considering. The most consistent cautions center on back-office reliability rather than bedside care. Several reviews highlight persistent billing, documentation, and communication gaps. Instances of missed orders, documentation errors, and invoices that appear out of the blue create friction for those who must coordinate insurance and payments. For households where a rock-solid, conflict-free billing record and predictable scheduling are non-negotiables, it's prudent to compare other providers before committing long term.

The strongest pros here are tangible and repeatedly demonstrated. Frontline staff - names like Jamie, Brandon, Heather, and Justin - are praised for competence, promptness, and genuine courtesy. They walk clients through equipment use, quickly swap out malfunctioning parts, and answer questions in a way that reduces anxiety about machines that keep a home functioning. In-person problem solving is highly valued: a mask changed on the spot, a concentrator explained with patience, and a sense that staff will bend over backward to keep operations seamless. This is the kind of hands-on, patient-centric service that makes days easier in a home-health setting.

But the main cons tend to erode the overall experience when they compound. On the negative side, the reviews point to slow or inconsistent administrative responses (phone holds, unclear wait times), questions about who will service certain equipment or locations (notably off-grid scenarios), and documented issues with returns and invoicing. A not-insignificant share of feedback calls out specific failures - unreturned orders, missing documentation of returns, and disputes over what can be billed or reimbursed. Some caregivers report limited flexibility in equipment exchanges or upgrades unless onerous paperwork is completed, which can derail a smooth, uninterrupted supply chain for equipment-intensive care.

Weighing the positives against the negatives leads to a practical conclusion: the human touch and rapid issue resolution in the field are strong anchors that offset many daily concerns for oxygen-dependent seniors who value accessibility and personal attention. If the priority is reliable, friendly in-person support and staff who educate and reassure, Sentry delivers. If, however, the care plan hinges on flawless administrative execution - especially around billing, order fulfillment, and precise documentation - these drawbacks can overwhelm the benefits. The decision hinges on which risk you're willing to tolerate and how well the household can navigate potential back-office hiccups.

Actionable steps for families pursuing this option: verify a dedicated point of contact or care coordinator at the local Show Low office; request a written service level outline that covers order delivery timelines, returns, and billing expectations; confirm coverage for off-grid needs and portability if those circumstances apply; and set up a trial period with a clearly defined performance review after the first 30 or 60 days. Speak with Heather or Jamie specifically about your equipment mix, and test a real service scenario - an equipment swap, a refill, or a troubleshooting call - to gauge consistency. If the plan hinges on airtight billing and uninterrupted scheduling, it may be wise to compare alternatives side by side before committing. For families that prize immediacy, warmth, and hands-on problem solving, Sentry Home Health remains a strong contender in a crowded field.

Restaurants

• What's Cooking (0 miles)
• Wendy's (0.2 miles)
• Panda Express (0.2 miles)
• Mateos Mexican Grill (0.2 miles)
• Firehouse Subs (0.3 miles)
• Culvers (0.4 miles)
• Denny's (0.5 miles)

Physicians

• Elk Ridge Surgical Specialists (0 miles)
• Hamblin Dermatology (0.2 miles)
• Olack Plastic & Reconstructive Surgery (0.2 miles)
• Your Family Practice Team PC (0.2 miles)
• Summit Healthcare Plastic (0.4 miles)
• Sobel Hydie J MD - Change Point Integrated Health (0.4 miles)
• White Mountain Surgical Specialists PC (0.5 miles)

Pharmacies

• Walgreens (0 miles)
• Walmart Pharmacy (0.4 miles)
• Genoa-Qol Healthcare Co. (0.4 miles)
• The Medicine Shoppe Pharmacy (0.5 miles)
• White Mountain Pharmacy (0.5 miles)
• Safeway Pharmacy (3.5 miles)
• CVS Pharmacy (3.6 miles)

Hospitals

• Summit Healthcare Regional Medical Center (0.2 miles)
• Va Hospital (0.4 miles)
• Navapache Regional Medical Center (0.4 miles)
• Blue Vase Recovery Center (3.5 miles)
• Community Counseling Centers At Pineview Hospital (3.7 miles)
• Summit Healtchare Regional Medical Center (5.4 miles)

Cafes

• Peet's Coffee and Tea (0.3 miles)
• The Pour Station (3 miles)
• Starbucks (3.5 miles)
• Sweetheart Cafe (3.6 miles)
• Cafe Pinoli (4.4 miles)
• Cyclelogical Coffee (6.7 miles)
• Arizona Mountain Coffee (7.1 miles)

Places of Worship

• White Mountain Christian Church (0.7 miles)
• Cornerstone Community Church (2.2 miles)
• Immanuel Lutheran Church Wels (2.4 miles)
• Living Church (2.5 miles)
• White Mountain Life Church Assembly Of God Show Low (2.6 miles)
• Southern Baptist Convention (3.7 miles)
• Unity of the White Mountains (5 miles)

Transportation

• U-Haul Neighborhood Dealer (1.2 miles)
• U-Haul Moving & Storage (2.8 miles)
• Show Low Municipal Airport (4.3 miles)

Theaters

• Wme Show Low 5 (2.1 miles)
• Wme Theatres Lakeside (4.8 miles)

Parks

• Fool Hollow Lake Recreation Area (5 miles)