Nurse of Ahwatukee Foothills

Pros

• The admissions team of Laquetha, Mysti, and Nicky helped the family through a very difficult time and helped them find peace and feel heard.
• The entire staff were kind, empathetic, and extremely professional, and the facility is clean, organized, and very attentive to patients' needs.
• The nursing staff are nice and attentive, the PT/OT staff are knowledgeable and do a great job coordinating, the food is good and nutritious, and the place is clean.
• Addy and Mona provide wonderful activities for residents.
• The Physical Therapists are supportive and caring.
• The front office and office personnel have been accommodating.
• The staff were amazing in helping the uncle recover.

Cons

• They described the facility as criminally negligent of their relative during respiratory distress.
• They said the front entrance smelled strongly of urine.
• They claimed residents in electric chairs were not properly supervised and were left almost naked.
• They reported a grandmother was left naked on a plastic mattress with no blankets or pain medication, crying in agony.
• They described the nursing staff as rude, uncaring, and negligent, with nonexistent levels of care.
• They called the facility a rip-off due to long waits for basic needs and medications and being understaffed.
• They complained that the food was terrible and often not edible, with dietary restrictions not being respected.
• They stated the physical therapy staff were inexperienced and could worsen patients' injuries.
• They alleged nurses starved a patient and dropped her on the floor, leaving her in distress for hours.
• They described the facility as filthy, smelly, and under-staffed, with claims that some positive reviews are not legitimate.

Review

Across these accounts, two post-acute facilities - Ahwatukee Post Acute and Silverwood Post Acute Rehab - are described in starkly different terms. The reviews present a broad spectrum of experiences, ranging from shocking neglect and unsafe conditions to heartfelt praise for individual staff members and successful recoveries. What emerges is a picture of care that can swing dramatically depending on who is on shift, which department is involved, and how responsive management and front-line workers are to concerns.

Several reviewers recount alarming lapses in care at Ahwatukee Post Acute. One family member describes a terrifying experience where a relative in respiratory distress was seemingly neglected, and after the person was transferred to another facility, the reviewer - holding Medical Power of Attorney - was left waiting for more than an hour to receive their loved one's personal belongings. They also describe the facility's front entrance as smelling of urine and observed residents riding around in electric chairs in almost no clothing. In another deeply troubling account, a family says their grandmother, after surgery, was left naked, crying in pain, and without pain medications; the next day she was again inadequately clothed and on a wet blanket. The reviewer called the level of care "nonexistent" and urged others to report and shut the place down. These reviews paint a picture of a facility struggling with basic dignity and timely medical attention for residents.

Yet there are other voices that speak highly of Ahwatukee Post Acute. A reviewer who met with Ms. GG in admissions describes arriving with high hopes and says the facility exceeded expectations, with the entire staff described as kind, empathetic, and extremely professional. They credit the staff with treating their loved one with care and respect, highlighting the clean, organized environment and the attentive handling of patient needs. Additional posts laud the front office staff as being "awesome" and acknowledge that the facility helps arrange visits for families who are not local, which made their experience more bearable. In contrast to the negative stories, these accounts emphasize strong interpersonal care, hospitality, and a sense of teamwork among the staff.

There are also a number of mixed or more nuanced experiences at Ahwatukee, including praise for certain individuals while noting ongoing frustrations. A post praises Debbie, a nurse, as "an angel in disguise," suggesting that the quality of care can vary by person and that excellent caregivers can leave a lasting positive impression. Other reviewers mention that improvements were made in response to concerns about the food, and that issues such as shower accessibility were resolved after being brought to staff attention. A recurrent theme is that while some residents and families feel well-supported by specific teams or staff members - denoting leadership, responsiveness, and a genuine willingness to listen - others feel their concerns are not addressed promptly, and systemic staffing challenges appear to contribute to negative experiences.

Turning to Silverwood Post Acute Rehab, the tone shifts toward consistently favorable impressions in many remarks. One reviewer recounts a positive experience for their father after a hip replacement: attentive nursing staff, knowledgeable physical and occupational therapy teams, good, nutritious food, and a clean facility. Another reviewer expresses initial anxiety about Silverwood due to a low Medicare rating but finds the staff to be helpful and effective, with the patient making meaningful progress and returning home able to walk with a walker. Others speak of the therapy department as exceptional, noting supportive, hands-on therapists who helped loved ones regain mobility and independence. A patient praises the entire team - the nurses, front office, and office personnel - for being accommodating and responsive to questions and concerns.

Several accounts mention the transition from the facility's past identity to its current operations. One reviewer emphasizes that the place used to be known as LaEstancia and notes that, in their view, not much has changed for the worse; they still describe it as dirty, smelly, and neglectful, with long-term nurses perceived as lazy and dishonest. This critique frames Silverwood's history as potentially problematic, suggesting that persistent staffing and attitude issues may persist despite changes in name. On the other hand, other reviewers who highlight Silverwood's strengths - especially the prowess of the physical therapy team, the kindness of nurses, and the responsiveness of administration - paint a contrasting picture of substantial, positive progress and patient-centered care.

Taken together, these reviews present a landscape of care where outcomes seem highly contingent on individual caregivers and day-to-day operations. Many responders recount cases of neglect, delayed medications, unsanitary conditions, and inadequate attention to basic needs, underscoring how harmful delays and lapses can feel to patients and their families. Yet, there are persistent counterpoints - where staff members demonstrate genuine empathy, leadership, and professional competency, and where families report improved quality of life, better communication, and successful recoveries. Positive testimonials consistently call out specific staff members by name, praise effective therapy programs, and commend admissions teams for their attentiveness and coordination.

In sum, the experiences captured here highlight a critical truth: the quality of care in these facilities can vary dramatically from one shift, one team, or one individual to the next. For families navigating the complex terrain of post-acute care, these reports offer a cautionary and hopeful composite. Cautionary in that serious lapses exist and can have life-altering consequences for residents; hopeful in that many staff members demonstrate exceptional dedication, competence, and compassion that can help patients recover, regain dignity, and feel supported during challenging times. The stories underscore the importance of vigilant advocacy, clear communication, and ongoing attention to staffing, training, and operations so that all residents receive timely, respectful, and effective care.

Pharmacies

• Walgreens (0.5 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (4.1 miles)
• CVS Pharmacy (4.2 miles)
• CVS Pharmacy (5.5 miles)
• Walgreens (5.5 miles)
• Walgreens (5.5 miles)

Places of Worship

• Esperanza Lutheran Church (1.6 miles)
• Church of Jesus Christ of Latter Day Saints (1.9 miles)
• Temple Emanuel (8.8 miles)
• Primera Iglesia United Methodist Church (10 miles)
• Kingdom Hall (10.2 miles)

Physicians

• East Valley Family Medical (3.3 miles)
• TLC Pediatrics (3.3 miles)
• English Dermatology Ahwatukee (4.4 miles)
• Cigna South Mountain (5.8 miles)
• Step By Step Pediatrics (6.6 miles)
• Centre For Contemporary Dental Concepts (6.8 miles)
• HonorHealth Medical Group - South Tempe - Primary Care (8.5 miles)

Parks

• South Mountain Park (3.9 miles)
• Desert Breeze Park (7.7 miles)
• Blue Sky Airport Parking (9.5 miles)

Restaurants

• Andy's Frozen Custard (4.7 miles)
• Chick-Fil-A (4.8 miles)
• In-N-Out Burger (5.4 miles)
• McDonald's (5.4 miles)
• Gallagher's (6.1 miles)
• Whataburger (6.1 miles)
• McDonald's (6.2 miles)

Cafes

• Black Rock Coffee Bar (5.5 miles)
• Starbucks (5.6 miles)
• Starbucks (7.3 miles)
• Starbucks (7.4 miles)
• Dutch Bros Coffee (9.3 miles)
• Starbucks (9.4 miles)
• Starbucks (9.7 miles)

Theaters

• Arizona Mills 18 w/ IMAX (7.9 miles)
• Chandler Fashion 20 (8.9 miles)
• Alamo Drafthouse Tempe (9.4 miles)

Transportation

• Hertz Rent A Car (9.2 miles)
• Delta SkyClub (9.8 miles)
• Phoenix Sky Harbor International Airport (PHX) (9.8 miles)
• Terminal 3 (9.8 miles)
• Terminal 4, Concourse D (9.9 miles)
• Concourse C (10 miles)
• Admirals Club (10.1 miles)

Hospitals

• Phoenix ER & Medical Hospital (10.2 miles)