Nurse of Ahwatukee Foothills in Phoenix, AZ

Pros

• The Ahwatukee Post Acute staff are described as kind, empathetic, and extremely professional, exceeding expectations.
• The admissions team is praised for making families feel confident and supported.
• The facility is clean, organized, and very attentive to patients' needs.
• The care teams treat residents with care and respect, often making difficult times bearable.
• The environment feels like family, with no drama between staff and patients.
• The therapy and nursing staff are knowledgeable and coordinate well to support recovery.
• Administrative and front-office staff are communicative and responsive to concerns.
• Silverwood Post Acute is described as clean, friendly, and patient-focused, with staff going above and beyond to provide quality care.
• Many reviewers would highly recommend these facilities for their loved ones.

Cons

• The facility was described as criminally negligent toward the reviewer's relative in respiratory distress.
• The front entrance smelled strongly of urine.
• Staff did not pay attention to residents riding around in electric chairs almost naked.
• The reviewer warned others to keep their loved ones away from the facility.
• The nursing staff was rude and uncaring.
• The reviewer's 90-year-old grandmother was left naked on a plastic mattress with no blankets.
• The reviewer had to beg the nurse for medications.
• There were extremely long wait times for basic care and assistance.
• The reviewer's mother had multiple incontinence incidents because help did not arrive for over 30 minutes.
• The long-term nurses were lazy, negligent, and dishonest about patient status.

Review

Ahwatukee Post Acute is best suited for families that prioritize a humane, hands-on rehab culture where admissions and frontline staff genuinely advocate for residents. When leadership is accessible and the operation runs with clear, transparent communication, families consistently report attentive nursing, capable therapy teams, and a setting that feels like a supportive extended family. This makes it a reasonable choice for short- to mid-term post-acute rehab after surgery or a serious illness, with a clear path toward discharge home. It is less ideal for those requiring near-constant supervision or for loved ones whose needs demand flawless day-to-day responsiveness across all shifts.

Alternatives should be on the radar for families needing rock-solid reliability on every shift, especially around pain management and rapid response to calls. Several reviews describe long waits for assistance, delayed pain medications, and perceptions of neglect in long-term care segments. Odor issues, occasional hygiene lapses, and reports of understaffing further complicate the picture. If unflagging 24/7 responsiveness and consistently high safety standards are non-negotiable, other options with stronger staffing and more uniform care should be explored.

Where Ahwatukee Post Acute shines, it shows through credible, compassionate care from admissions through daily nursing. The admissions team and many frontline nurses are repeatedly praised for empathy and professionalism, and the therapy staff is often described as knowledgeable and motivating. Cleanliness and organization in several wings bolster confidence, and many families highlight meaningful activity programs that help residents stay engaged. When these strengths are present and staffing remains stable, rehabilitation progress can be meaningful and care plans clear, delivering real value during the recovery journey.

Yet the core concerns remain significant for practical decision-making. Staffing gaps translate into delayed assistance with basic needs, slower medication delivery, and, in the worst cases, reports of neglect that raise questions about safety. Dietary quality and accommodation vary, with some residents reporting meals that are unpalatable or lacking protein options. Safety incidents - occasions when a resident's needs went unmet or a fall or seizure occurred without timely intervention - appear in multiple accounts. Personal items sometimes go missing, and follow-through on complaints can feel inconsistent, all of which compounds the risk that expectations of skilled nursing care are not consistently met.

For families weighing the choice, a structured due-diligence plan matters. Arrange a face-to-face tour specifically to gauge shift-by-shift staffing patterns and the responsiveness of the care team. Request current staffing rosters and speak directly with floor nurses about typical wait times and med-pass protocols. Seek explicit commitments on pain management procedures, fall prevention, and safety monitoring, and document dietary needs with the kitchen and dietitian. Insist on written expectations and a clear point of contact for family communications - plus a defined path for discharge planning. Consider a trial period if available, with measurable milestones to reassess care quality and safety.

Bottom line: Ahwatukee Post Acute can be a solid match for families seeking an engaged staff and a rehabilitative focus, especially when leadership is active and communication is transparent. The positives - empathy, therapy engagement, and a welcoming atmosphere - translate into real benefit when staffing holds steady and care plans are faithfully executed. Caution remains warranted for those who cannot tolerate intermittent delays, inconsistent care, or safety lapses. If reliability and safety are non-negotiable, alternatives with stronger, more consistent staffing and proven safety records deserve careful comparison. The best choice balances a compassionate culture with dependable, timely care and a clearly defined, credible path to discharge.

Pharmacies

• Walgreens (0.5 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (4.1 miles)
• CVS Pharmacy (4.2 miles)
• CVS Pharmacy (5.5 miles)
• Walgreens (5.5 miles)
• Walgreens (5.5 miles)

Places of Worship

• Esperanza Lutheran Church (1.6 miles)
• Church of Jesus Christ of Latter Day Saints (1.9 miles)
• Temple Emanuel (8.8 miles)
• Primera Iglesia United Methodist Church (10 miles)
• Kingdom Hall (10.2 miles)

Physicians

• East Valley Family Medical (3.3 miles)
• TLC Pediatrics (3.3 miles)
• English Dermatology Ahwatukee (4.4 miles)
• Cigna South Mountain (5.8 miles)
• Step By Step Pediatrics (6.6 miles)
• Centre For Contemporary Dental Concepts (6.8 miles)
• HonorHealth Medical Group - South Tempe - Primary Care (8.5 miles)

Parks

• South Mountain Park (3.9 miles)
• Desert Breeze Park (7.7 miles)
• Blue Sky Airport Parking (9.5 miles)

Restaurants

• Andy's Frozen Custard (4.7 miles)
• Chick-Fil-A (4.8 miles)
• In-N-Out Burger (5.4 miles)
• McDonald's (5.4 miles)
• Gallagher's (6.1 miles)
• Whataburger (6.1 miles)
• McDonald's (6.2 miles)

Cafes

• Black Rock Coffee Bar (5.5 miles)
• Starbucks (5.6 miles)
• Starbucks (7.3 miles)
• Starbucks (7.4 miles)
• Dutch Bros Coffee (9.3 miles)
• Starbucks (9.4 miles)
• Starbucks (9.7 miles)

Theaters

• Arizona Mills 18 w/ IMAX (7.9 miles)
• Chandler Fashion 20 (8.9 miles)
• Alamo Drafthouse Tempe (9.4 miles)

Transportation

• Hertz Rent A Car (9.2 miles)
• Delta SkyClub (9.8 miles)
• Phoenix Sky Harbor International Airport (PHX) (9.8 miles)
• Terminal 3 (9.8 miles)
• Terminal 4, Concourse D (9.9 miles)
• Concourse C (10 miles)
• Admirals Club (10.1 miles)

Hospitals

• Phoenix ER & Medical Hospital (10.2 miles)