La Estancia Nursing And Rehabilitation Center

Pros

• The staff at the facility is described as very kind and accommodating, providing excellent support for patients and their families.
• Many reviewers commend the physical therapy services, noting that they were effective and well-managed during recovery.
• Several visitors appreciate the cleanliness of the center and its welcoming atmosphere, contributing to a positive experience for both patients and families.
• The communication from staff regarding patient progress and needs is recognized as prompt and helpful by multiple reviewers.
• Some families express gratitude for the care their loved ones received, highlighting individual staff members who went above and beyond to ensure a good experience.

Cons

• The facility is understaffed and neglectful, leaving residents without proper care or assistance.
• There has been no doctor available for any consultations in the past four years, resulting in a decline in health.
• Residents often sit in soiled briefs for hours with little to no timely assistance from nursing staff, leading to health issues like UTIs.
• Communication with families is poor, as complaints often go unanswered and staff are unresponsive.
• The quality of food provided is horrendous and does not meet dietary needs.
• Promises of physical therapy have never been fulfilled despite claims made by the facility.
• Social workers are inexperienced and fail to provide necessary support or guidance to families seeking help for their loved ones.
• The overall cleanliness of the facility leaves much to be desired, contributing to a negative experience for residents and their families.
• Discharges are handled abruptly without proper evaluation of the resident's ability to care for themselves post-discharge.
• Many staff members seem more interested in financial gain than in providing quality care to residents.

Review

The reviews of La Estancia rehabilitation and long-term care facility present a deeply divided picture, revealing both commendable aspects and staggering deficiencies, emphasizing the importance of vigilance and advocacy when it comes to choosing care for loved ones. While some experiences showcase positive interactions with staff and satisfactory outcomes, others paint a troubling portrait of neglect, inadequate staffing, and severe lapses in patient care.

On one hand, certain reviewers express gratitude for the efforts of the staff at La Estancia. One individual noted that their father received excellent support during his stay, including assistance with video calls to keep family connected. Others echoed similar sentiments about the caring nature of the personnel, highlighting instances where team members readily provided answers to questions and ensured that patients felt supported during their rehabilitation processes. Positive comments regarding food variety further contributed to perceptions that La Estancia could be an acceptable option for those in need of rehabilitation or long-term care.

Contrasting sharply with these affirmations are several reviews detailing harrowing experiences fraught with neglect and mistreatment. One reviewer laments that their relative spent over two weeks in a facility they initially believed would provide decent care but instead witnessed unacceptable conditions, particularly concerning the timely changing of soiled briefs. Accounts reveal instances where residents were left unattended for extended periods during critical times — often resulting in health complications such as urinary tract infections due to lackadaisical hygiene practices. Such incidents raise alarming questions about the underlying operational efficiency at La Estancia.

The issue of understaffing is prominently featured across numerous narratives. Many describe how personnel shortages severely affect patient care quality. These complaints extend beyond mere inconvenience; they underscore potential dangers for vulnerable individuals who rely on nearby staff for help with basic needs such as using call lights or receiving necessary medical attention promptly. The consistent pattern of delayed responses — sometimes spanning from 30 minutes to hour-long waits — has led families to resort to hiring external caregivers or directly attending to their loved ones' needs within the facility.

Medical oversight also appears sorely lacking at La Estancia according to dissatisfied families who report no doctor’s presence or communication regarding their relatives’ health status over extended periods — some stating that loved ones hadn’t seen a physician in four years! Discharges often seem rushed with insufficient consideration given to whether patients were physically capable of managing independently post-release, leading some residents into precarious situations shortly thereafter. As was pointed out by one family whose brother faced dire consequences after being sent home prematurely without adequate medication or recovery support, adherence to proper discharge protocols seems woefully ignored.

These experiences culminate in poignant warnings against placing loved ones under the "care" provided by La Estancia without sufficient advocacy. Witnesses attest that this facility may not be optimal for individuals requiring routine assistance or specialized treatment due to its often glossy exterior hiding deeper systemic issues underneath—issues which include poor management responsiveness and lackluster training programs among staff members. In light of these evaluations, families seeking long-term care options are strongly advised to thoroughly assess potential facilities before making decisions impacting their loved ones' well-being.

Ultimately, while some find glimmers of hope within the services offered at La Estancia through dedicated staff members willing to go above and beyond under strained circumstances, others highlight glaring deficiencies warranting serious reconsideration when entrusting them with any patient's health needs—especially if regular family visits cannot be guaranteed. The divide amplifies an urgent call for reform within such facilities ensuring safety remains firmly prioritized alongside compassionate caregiving methods across all levels throughout nursing homes today.

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (3.2 miles)
• Walgreens (3.5 miles)
• Express Scripts (3.7 miles)

Physicians

• East Valley Family Medical (0.5 miles)
• TLC Pediatrics (0.6 miles)
• English Dermatology Ahwatukee (0.9 miles)
• Step By Step Pediatrics (3.1 miles)
• Centre For Contemporary Dental Concepts (3.6 miles)
• HonorHealth Medical Group - South Tempe - Primary Care (5.1 miles)
• Valley ENT (6.7 miles)

Restaurants

• Chick-Fil-A (1.5 miles)
• Andy's Frozen Custard (2 miles)
• In-N-Out Burger (2.1 miles)
• McDonald's (2.4 miles)
• Wingstop (2.9 miles)
• Whataburger (3.5 miles)
• Dirty Blonde Tavern (3.8 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (1.6 miles)
• Esperanza Lutheran Church (2 miles)
• Temple Emanuel (6 miles)
• Kingdom Hall (7.4 miles)
• Cornerstone Christian Fellowship (8 miles)
• Compass Christian Church (8.1 miles)

Cafes

• Black Rock Coffee Bar (2.2 miles)
• Starbucks (2.6 miles)
• Starbucks (3.9 miles)
• Starbucks (4 miles)
• Starbucks (6.5 miles)
• Starbucks (6.7 miles)
• Starbucks (6.8 miles)

Parks

• Desert Breeze Park (4.3 miles)
• South Mountain Park (5.6 miles)
• Blue Sky Airport Parking (8.1 miles)

Theaters

• Chandler Fashion 20 (5.5 miles)
• Arizona Mills 18 w/ IMAX (5.8 miles)
• Alamo Drafthouse Tempe (6.6 miles)

Hospitals

• Chandler Regional Medical Center (6.9 miles)
• Phoenix ER & Medical Hospital (7.1 miles)
• Banner Health Ocotillo (8 miles)