6805 North 14Th Place, Phoenix, AZ 85014
To contact a resident: (602) 358-6798
For more information about senior living options: (866) 208-4318
Overall Review of Bella's Care Home
Pros
Bella personally met with the reviewers and asked them questions.- Her staff were pleasant.
- Bella was on top of it and presented a couple of plans of action to handle the mother's condition.
- The home never had a nursing home feel and always felt like a home.
- The reviewers were very satisfied with their experience there.
Cons
They have an automatic answering machine, but no staff to answer. - No one there bothers to answer the phone.
- They are so impersonal.
- Shame on them.
Review
Bella’s Care Home in Phoenix is best suited for families seeking a small, home-like setting with a hands-on, owner-led approach. This community works best for seniors who need daily oversight and flexible, problem-solving support rather than intensive medical intervention. The standout attribute is Bella herself, who meets with families, asks the right questions, and crafts actionable plans when care needs shift. The staff are described as pleasant, and the environment avoids the “nursing home” feel in favor of a breathable, homey atmosphere. For relatives who prize direct access to the person responsible for daily decisions and a warm, intimate setting, this option checks important boxes.
Those weighing alternatives should consider whether the lion’s share of their priority is administrative reliability and clinical depth. If dependable, 24/7 access to a live, knowledgeable administrator is non-negotiable, or if the plan calls for more formalized nursing oversight, larger assisted living communities or facilities with dedicated medical staff may be a better fit. The reviews hint at a tension between a personal touch and organizational accessibility: one note highlights difficulty reaching anyone by phone, relying on an automated system rather than real-time human contact. That kind of friction can be a meaningful drawback for families needing steady, predictable communication.
On the upside, the lived experience described is compelling for the right resident. Bella’s personal involvement during tours, her willingness to engage deeply with family questions, and the ability to respond quickly when mom’s condition intensified are strong indicators of a responsive, hands-on model. The home’s ambience, strongly described as non-institutional and warm, supports emotional well-being and daily comfort. In a setting where routines can be tailored and plans adjusted without bureaucratic delay, residents benefit from a sense of continuity and personal accountability that larger facilities sometimes struggle to sustain.
The primary drawbacks pivot around communication and the structure that supports day-to-day operations. An automated phone system with sparse live contact can leave families feeling isolated, especially when urgent updates are needed. The 3/5 rating across two reviews (one very positive, one critical about responsiveness) underlines a variability in experience. Prospective residents should therefore scrutinize the facility’s actual communication channels, emergency protocols, and designated point of contact. If a resident relies on regular reporting, medication coordination, or routine proactive outreach, these gaps could offset otherwise favorable impressions.
Ultimately, the decision hinges on fit. For families who value a caregiver-led, home-like environment and are comfortable managing some aspects of communication and care coordination themselves, Bella’s Care Home offers a compelling, personalized option. The strongest offset to the drawbacks is the direct access to Bella and the demonstrated willingness to adapt care plans as needs evolve. However, for those requiring steadier administrative contact, stricter clinical oversight, or a more formalized care-management framework, exploring alternatives is prudent. The best course is to visit, test the responsiveness in real time, and demand a clear care plan, a reliable point of contact, and transparent routines before committing. Bella’s Care Home can be an excellent match for the right profile; for others, a comparable small, family-style option or a larger community with more developed communications protocols may be the safer, more predictable path.
5 resident community capacity
Assisted Living
Board and Care Home
Respite Care
Activities on-site
Cable or satellite TV
Devotional services off-site
Dining room
Fully furnished
Garden
Housekeeping services
Indoor common areas
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Phoenix Sky Harbor International (7 miles away)
24-hour supervision
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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