United Respiratory Svc in Mesa, AZ

Pros

• Valley Respiratory has greatly improved and now provides accessible phone support.
• The delivery employee was friendly, extremely helpful, and very patient.
• Brenda went out of her way to ensure the right equipment and that it was used correctly.
• Angela explains CPAP and related subjects thoroughly, with deep knowledge that helps users maximize the machine’s benefits.
• Heather Ross delivered amazing service, making it easier after difficulties with another company.
• Cisco provided great directions and helped ensure the right, quiet equipment.
• The staff are very professional, courteous, and efficient.
• Dario delivered and set up the order and was nice and very helpful.
• Pilar in sales worked with the pulmonologist; Tiffany ensured the order was correct and delivered promptly.
• Jasmine Alvarez showed time, professionalism, and expertise, with a painless setup.
• Denise was fantastic; she explained things clearly and was very helpful.
• Professionals at Valley Respiratory were incredibly helpful in securing the correct equipment and explaining how to use it.

Cons

• Valley Respiratory is terrible, with alleged extreme irresponsibility and negligence by management, even suggesting people have died.
• The company is awful at communicating prescriptions, causing delays and potential harm to patients.
• They describe Valley Respiratory as trash and claim even lower-level employees would admit it.
• The service is abysmal, with no attempts to rectify issues or offer apologies.
• The phone system is nearly impossible to reach a live person, leaving customers waiting for long periods.
• Valley Respiratory is labeled the worst company in AZ, accused of exploiting customers and failing to deliver replacements.
• They report being billed for supplies they cannot use and facing late fees despite doctor orders, indicating ongoing financial disputes.
• They allege Valley Respiratory stopped sending CPAP supplies without notifying the patient.

Review

United Respiratory Svc in Mesa is best suited for families and individuals who rely on regular, hands-on support for CPAP/APAP equipment, oxygen delivery, and related supplies, delivered with patient instruction and in-home setup. This community works well for new CPAP users or long-time users who want meticulous mask fittings, clear usage guidance, and a trustworthy in-person handoff from a knowledgeable technician. The hallmark here is practical, technical competence delivered with a personal touch: attentive fittings, careful explanations of how to operate devices, and on-site setup that reduces trial-and-error at home. Those who thrive on proactive, personable service from a dedicated team will find real value in the way staff members explain the equipment, show how to use it, and follow up to ensure the device is working as intended.

That said, potential residents should consider alternatives if reliable accessibility to a live person is non-negotiable or if billing and insurance handling must be consistently flawless. Several reviewers report persistent phone delays, difficulty reaching staff, and occasional miscommunications around prescriptions or code entries. In those cases, a consumer might prefer an alternate supplier with demonstrably more predictable phone responsiveness and a simpler path to pre-authorizations. Competitors such as Mayo Clinic Store, and national providers like Rotech, appear in the conversations as viable options when the priority shifts toward ultra-smooth administrative workflows or guaranteed timely replacements.

The strongest positives here center on skilled, communicative staff who deliver real value beyond mere product delivery. Clients repeatedly praise the team for thorough training, clear demonstrations of how to use the CPAP mask and machine, and the willingness to walk through setup step by step. The presence of friendly, knowledgeable techs, names repeatedly called out for their competence and patience, offers genuine reassurance to families navigating complex devices. Delivery teams frequently arrive on time, set up gear, and provide practical guidance for maintenance and replacement timing. In short, the technical fidelity and customer-centric approach from front-line personnel can make a meaningful difference in adherence and comfort, especially for someone acclimating to new equipment.

The main drawbacks cluster around communication friction and administrative friction that can derail otherwise solid service. A number of reviews recount long holds, hard-to-reach lines, and delays in getting questions answered or documents processed. Billing and insurance issues appear as a frequent source of frustration, including misapplied codes, denial of coverage, and surprise charges or delays in replacement orders. In some cases, customers report being dropped from supply programs or left waiting for notices that never arrive. While many staff members are praised for their professionalism, the inconsistent phone experience and occasional billing missteps temper the overall reliability picture and can create acute stress in households already managing health concerns and tight schedules.

These pros and cons do not cancel each other out; they influence decisions depending on what families prize most. For buyers who value human-centered care, patient teaching, and nearly turnkey in-home setup, the strengths, expert staff, individualized fittings, documented explanations, and prompt, courteous deliveries, can offset the drawbacks of occasional communication hurdles. Yet for households where every interaction must be seamless and every billing detail rock-solid, the friction in phone access and inconsistent documentation risk tipping the balance toward alternatives. The clarity of the care experience matters: when a problem arises, a true strength is a responsive, accountable team, and that is where this provider often shines, even if the back-end processes sometimes stumble.

Actionable conclusions for families: if choosing United Respiratory Svc, secure a clear point of contact or account manager and request a written care plan that outlines delivery timelines, replacement schedules, and a dedicated line for urgent questions. Prior to any prescription changes, insist on explicit pre-authorization steps and confirm insurance network status in writing to avoid the kind of confusion that spurs delays. Given the mixed reports on phone access, build in extra time for calls or arrange in-person check-ins where possible, and consider having backup options (such as Mayo Clinic Store or Rotech) identified in advance in case of a critical delay or a billing dispute. In the right circumstance, this provider’s technical competence and patient-centered service can be a real asset to a supported living plan; in others, the risk of administrative friction suggests weighing alternatives with similar equipment capabilities but steadier administrative reliability.

Pharmacies

• CVS Pharmacy (1.1 miles)
• Walgreens (1.4 miles)
• Walgreens (2.8 miles)
• Walgreens (4 miles)
• Walgreens (4 miles)
• Walgreens (4.3 miles)
• Walmart Pharmacy (4.3 miles)

Restaurants

• McDonald's (1.9 miles)
• Chick-Fil-A (1.9 miles)
• Restaurant Huauchinangos Mexican Food (2 miles)
• Green Corner Restaurant (3.4 miles)
• Hibachi Grill Super Buffet (3.5 miles)
• Bar Louie - Tempe Marketplace (3.6 miles)
• Twin Peaks Tempe (3.6 miles)

Places of Worship

• Mesa Arizona Temple (2.4 miles)
• Salt River Assembly of God (2.4 miles)
• Kingdom Hall (5.7 miles)
• Islamic Community Center of Tempe (5.7 miles)

Physicians

• Riviera Opticare (3.3 miles)
• Scottsdale Cardiovascular Center (5.5 miles)
• Southwest Endoscopy & Srgcntr (5.5 miles)
• Glick Ronald M Do (5.6 miles)
• Azam Medical Clinic (5.7 miles)
• Gilbert Primary Care (6.1 miles)
• 20/20 Image Eye Centers (6.4 miles)

Theaters

• Harkins Tempe Marketplace 16 (3.6 miles)
• AMC Mesa Grand 14 (4.6 miles)
• Alamo Drafthouse Tempe (6.5 miles)

Parks

• Daumler Park (4 miles)
• Selleh Park (4.5 miles)
• Tempe Beach Park (6 miles)
• Greenfield Park (6.5 miles)

Cafes

• Infusion Coffee & Tea (4.7 miles)
• Panera Bread (4.7 miles)
• Starbucks (4.9 miles)
• Starbucks (5 miles)
• Bikini Beans Espresso (5 miles)
• Dutch Bros Coffee (5.2 miles)
• Dutch Bros Coffee (5.3 miles)

Transportation

• METRO University Dr /Rural (5.2 miles)
• Falcon Field Airport (MSC) (6.6 miles)

Hospitals

• Greenbaum Surgery Center (5.9 miles)