United Respiratory Svc in Mesa, AZ

Pros

• Amazing service by Heather Ross at Valley Respiratory.
• The staff are very friendly, courteous, and efficient.
• The therapist who delivered the equipment was very helpful.
• Valley Respiratory has a very knowledgeable and friendly staff.
• Denise was fantastic and willing to take the time to explain things.
• Jasmin was very helpful and informative; the entire experience went smoothly.
• Angela is the greatest and provides wonderful care.
• The service tech was on time and explained everything clearly.
• Valley Respiratory delivers prompt and professional service.
• The staff are attentive, patient, and informative.

Cons

• Their customer service is absolutely abysmal.
• It takes an act of G-d to a response from them.
• IMPOSSIBLE TO CONTACT BY PHONE.
• They never follow thru.
• Worst customer service even with medicare rep couldn't resolve issue told to return equipment and go b with Rotech.
• Not able to get any information from the AI system that answers all phone calls.
• The waiting area was woefully undersized for the number of people that were scheduled to train together.
• Several people had to stand while waiting.

Review

This provider is best suited for seniors and families who rely on CPAP/BiPAP therapy, oxygen, nebulizers, and related respiratory equipment and want a hands-on, service-forward partner. The team earns its strength from deep product knowledge, careful in-home setup, and ongoing support that keeps devices running smoothly over years. For households that prize responsive training, reliable delivery, and clear, thorough explanations about how to use the equipment day to day, this network consistently delivers. The strongest fit emerges for long-term users who benefit from a relationship with staff who remember their history, refill cycles, and the practical nuances of mask fitting and device adjustments.

Those who may want to consider alternatives are guided by a few clear red flags. If phone access and timely communication are non-negotiables, this provider can be inconsistent, with repeated reports of long hold times and difficulty reaching a live person. Billing and insurance friction also surface in some reviews, including disputes over network status and a few out-of-pocket surprises. For households that require near-immediate service or uninterrupted, anxiety-free updates on orders, stock levels, and replacements, the experience may feel uneven. In short, the service hinges on personal contact and response speed; when that contact falters, the overall value dwindles.

The core positives - expert staff, patient explanations, and thorough training - often offset the downsides in meaningful, real-world terms. Reviewers repeatedly praise friendly, knowledgeable technicians who explain setup, demonstrate mask fitting, and walk clients through how to operate complex devices. Delivery is typically prompt, with on-site setup that makes transitions seamless. The continuity of care stands out: long-term relationships with a cadre of clinicians and support personnel who maintain equipment, remind about replacements, and troubleshoot issues as they arise. When the focus is on getting the right device and ensuring it works correctly from day one, the advantages are substantial.

However, the cons merit careful consideration, particularly around communications and administration. The most consistent complaints revolve around accessibility: difficulty reaching a live person by phone, long hold times, and occasional lapses in returning calls or emails. There are instances of stock or order delays, and some clients report unexpected gaps in service - the kind of disruption that can disrupt sleep and therapy quality. Billing problems, including references to debt collection over small balances and disputes about insurance coverage, add a layer of stress that can overshadow otherwise positive interactions. Another tangible friction point is the logistics of group CPAP training, which can feel crowded or poorly timed, reducing the perceived quality of the instructional experience.

When weighing pros against cons, the value hinges on how service is consumed. For families willing to invest a little patience and rely on in-person interactions, the provider offers durable benefits: accurate equipment fitting, confident operation training, dependable delivery, and a relationship-based approach that keeps therapy aligned with daily routines. Yet for those who must navigate a maze of phone trees, inconsistent confirmations, or insurance ambiguities, the friction may erode the overall experience. The strongest fit remains those who can leverage a consistent human touch - from a familiar technician or account liaison - while accepting the occasional administrative friction as a tolerable trade-off for high-quality, individualized device support.

In sum, this network is a practical, capable ally for long-term respiratory therapy management, especially for seniors comfortable with a closely connected, staff-driven model. Prospective users should enter with clear expectations: ready access to a real person when questions arise, solid hands-on setup, and reliable device support that improves sleep and breathing. If the priority is flawless, always-on phone access, transparent billing, and perfectly predictable scheduling, it may be prudent to explore larger providers with broader call-center reach. For those who value skilled local expertise and a trusted journey through CPAP, oxygen, and related supplies, this company remains a strong contender with proven strengths and a few operational caveats to monitor.

Pharmacies

• CVS Pharmacy (1.1 miles)
• Walgreens (1.4 miles)
• Walgreens (2.8 miles)
• Walgreens (4 miles)
• Walgreens (4 miles)
• Walgreens (4.3 miles)
• Walmart Pharmacy (4.3 miles)

Restaurants

• McDonald's (1.9 miles)
• Chick-Fil-A (1.9 miles)
• Restaurant Huauchinangos Mexican Food (2 miles)
• Green Corner Restaurant (3.4 miles)
• Hibachi Grill Super Buffet (3.5 miles)
• Bar Louie - Tempe Marketplace (3.6 miles)
• Twin Peaks Tempe (3.6 miles)

Places of Worship

• Mesa Arizona Temple (2.4 miles)
• Salt River Assembly of God (2.4 miles)
• Kingdom Hall (5.7 miles)
• Islamic Community Center of Tempe (5.7 miles)

Physicians

• Riviera Opticare (3.3 miles)
• Scottsdale Cardiovascular Center (5.5 miles)
• Southwest Endoscopy & Srgcntr (5.5 miles)
• Glick Ronald M Do (5.6 miles)
• Azam Medical Clinic (5.7 miles)
• Gilbert Primary Care (6.1 miles)
• 20/20 Image Eye Centers (6.4 miles)

Theaters

• Harkins Tempe Marketplace 16 (3.6 miles)
• AMC Mesa Grand 14 (4.6 miles)
• Alamo Drafthouse Tempe (6.5 miles)

Parks

• Daumler Park (4 miles)
• Selleh Park (4.5 miles)
• Tempe Beach Park (6 miles)
• Greenfield Park (6.5 miles)

Cafes

• Infusion Coffee & Tea (4.7 miles)
• Panera Bread (4.7 miles)
• Starbucks (4.9 miles)
• Starbucks (5 miles)
• Bikini Beans Espresso (5 miles)
• Dutch Bros Coffee (5.2 miles)
• Dutch Bros Coffee (5.3 miles)

Transportation

• METRO University Dr /Rural (5.2 miles)
• Falcon Field Airport (MSC) (6.6 miles)

Hospitals

• Greenbaum Surgery Center (5.9 miles)