Koala Care Assisted Living

Pros

• The facility is described as a nice, safe community that provides a homelike atmosphere for residents.
• Residents receive a lot of attention from caring caregivers, and the staff is responsive to their needs.
• The food prepared at Koala Care is well-made and satisfying according to the residents' families.
• There are various activities organized for residents, contributing to their happiness and engagement.
• The facility is clean and well-maintained, with bright common areas and fresh resident rooms.
• Management takes immediate action regarding any issues, ensuring resident safety and satisfaction.
• Families feel comfortable visiting any time, reinforcing a positive environment for the residents.
• Overall, Koala Care has received praise for its caring atmosphere and the enjoyment it brings to its residents.

Cons

• The facility has been unresponsive regarding refunds, leaving families waiting for months after a loved one's death.
• There is a lack of cleanliness in some areas of the facility, though it is not considered filthy.
• Management may require additional training in caring for seniors, impacting the quality of care provided.
• The facility accepted clients without adequately assessing their specific care needs, leading to unsuitable placements.
• An incident of staff misconduct occurred, where an employee was reported to have physically harmed a resident.

Review

Koala Care Assisted Living has elicited a mixture of sentiments from families regarding the care and services provided at their facility. While some individuals reported positive experiences, particularly concerning the attentiveness of staff and the overall environment, others expressed serious concerns about accountability and management practices. This duality highlights the complexities involved in selecting an appropriate care home for loved ones, where personal experiences can greatly vary.

One review starkly contrasts with some more favorable assessments, as it shares a heartbreaking account of a widow waiting for a refund from Koala Care after her husband's passing in July 2016. Despite paying rent for that month prior to his death, she has encountered significant delays—waiting eight months without a response to numerous phone calls or emails. This experience is distressing, especially considering the financial pressures families face during such challenging times. The reviewer warns others about potential financial mishandlings, recommending against entrusting loved ones to a facility that may not honor its commitments.

Conversely, other reviewers have highlighted positive aspects of Koala Care that provide reassurance to families considering this facility for their elderly relatives. One family member described how their mother found joy while living there despite needing substantial assistance due to being bedridden for over a decade. They appreciated the caring demeanor of the staff who were dedicated to keeping residents engaged in activities and focused on rehabilitation efforts like therapy sessions. The smaller residential setting created a sense of community among five or six residents, which many felt fostered an intimate home-like environment.

The same family noted that concerns surrounding any mistreatment were addressed promptly when an incident involving one staff member was resolved decisively by management. This quick action seemingly reflects positively on Koala Care's oversight process and commitment to resident safety, providing some peace of mind for those who have entrusted their loved ones into their care.

Other assessments reveal differing opinions about the capabilities of Koala Care’s staff in dealing with various health issues among residents. An experienced individual noted that while the environment was pleasant and well-maintained, there seemed to be gaps in training related to specific medical needs necessary for senior care. They cited an instance where Koala Care accepted an amputee patient but later rescinded support because they could not provide adequate care for her condition—a move seen as detrimental given the abruptness of such transitions for vulnerable seniors.

While there are commendations regarding cleanliness and organization—elements deemed crucial in assessing any assisted living environment—the overall recommendation seems cautious and selective towards active seniors or those with mild memory loss who would thrive within the provided structure at Koala Care. Families looking into such facilities are urged to carefully evaluate specific needs versus what each establishment can accommodate successfully before making any commitments.

In conclusion, while many families appreciate various aspects of Koala Care's environment and staff interactions, profound dissatisfaction remains evident from others faced with discrepancies regarding financial matters or inadequate preparations for diverse health conditions among residents. These reviews collectively urge prospective clients to thoroughly investigate these facilities comprehensively while highlighting how essential it is for organizations like Koala Care to ensure responsive communication with families navigating challenging circumstances surrounding eldercare decisions.

This part of Mesa, Arizona offers a convenient and diverse range of amenities for senior living. There are several pharmacies in close proximity, making it easy to access medications and healthcare services. Places of worship cater to various religious denominations, allowing for spiritual fulfillment. The presence of reputable physicians and healthcare facilities ensures quality medical care when needed. A variety of dining options, including Mexican food, fast-food chains, and buffets, provide culinary diversity. Nearby theaters offer entertainment opportunities, while cafes like Panera Bread and Starbucks offer pleasant spaces for socializing. The area also boasts several parks for outdoor recreation and relaxation. Transportation options such as the METRO station and Falcon Field Airport provide accessibility to other parts of the city. Overall, this neighborhood offers a well-rounded environment suitable for comfortable senior living.

Pharmacies

• CVS Pharmacy (0.5 miles)
• Walgreens (1.8 miles)
• Walgreens (3.2 miles)
• Walgreens (3.3 miles)
• Walgreens (3.5 miles)
• Walmart Pharmacy (4.2 miles)
• CVS Pharmacy (4.3 miles)

Places of Worship

• Mesa Arizona Temple (2 miles)
• Salt River Assembly of God (2.9 miles)
• Kingdom Hall (6.2 miles)
• Church of Jesus Christ of Latter Day Saints (6.3 miles)
• Islamic Community Center of Tempe (6.5 miles)

Physicians

• Riviera Opticare (2.5 miles)
• Glick Ronald M Do (4.8 miles)
• Southwest Endoscopy & Srgcntr (5 miles)
• Gilbert Primary Care (5.4 miles)
• Scottsdale Cardiovascular Center (6.2 miles)
• Simonmed Imaging (6.3 miles)
• Cornerstone Family Medicine (6.3 miles)

Restaurants

• Restaurant Huauchinangos Mexican Food (2.6 miles)
• McDonald's (2.7 miles)
• Chick-Fil-A (2.7 miles)
• Green Corner Restaurant (3.6 miles)
• Hibachi Grill Super Buffet (3.7 miles)
• Whataburger (3.9 miles)
• In-N-Out Burger (4 miles)

Theaters

• AMC Mesa Grand 14 (4.1 miles)
• Harkins Tempe Marketplace 16 (4.4 miles)

Cafes

• Panera Bread (4.3 miles)
• Infusion Coffee & Tea (5.4 miles)
• Starbucks (5.7 miles)
• Panera Bread (5.7 miles)
• Starbucks (5.8 miles)
• Bikini Beans Espresso (5.8 miles)
• Dutch Bros Coffee (6 miles)

Parks

• Daumler Park (4.5 miles)
• Selleh Park (5.2 miles)
• Greenfield Park (5.7 miles)
• Tempe Beach Park (6.8 miles)

Transportation

• Falcon Field Airport (MSC) (5.8 miles)
• METRO University Dr /Rural (6 miles)

Hospitals

• Greenbaum Surgery Center (6.6 miles)