Homewell Senior Care

Pros

• The team at HomeWell Care Services is incredibly responsive, attentive, helpful and respectful.
• They provide amazing service and care, making clients' lives better and safer.
• Their staff are very supportive and consistently on top of any issues that arise.
• The staff are friendly and patient and take great care of clients.
• The team has been wonderful to work with.
• All staff are friendly and willing to spend extra time to clarify questions.
• They go above and beyond to support communities and respond quickly when needed.
• Their caregivers deliver reliable and compassionate in-home care.

Cons

• Many important things are touted on the website that don't happen once you sign up.
• The owner is non-responsive to calls or texts.
• There was no active care management, no basic or customized care plans, no follow-up with issues, and no coordination with other health care providers.
• Caregivers received little to no training for activities of daily living, medication assistance, or medical conditions like dementia or severe disability.
• The website's claim of safety and security is undermined by a lack of active involvement from management and no coordination of the caregivers' duties, leading to inconsistent care.
• Caregivers were left to devise their own systems for care delivery and communication, resulting in fragmented and sometimes severely lacking care.
• One reviewer would not recommend the company to anyone.
• A reviewer criticized the company for sending the final invoice within hours of a loved one's death, suggesting a lack of compassion.

Review

Across the many voices describing HomeWell Care Services, one thread runs clear: for some families, the company represents a lifeline - providing practical help, dependable presence, and a sense of relief when juggling work and caregiving responsibilities. The praise is loud and heartfelt: caregivers are described as friendly, patient, and genuinely caring, with staff who are quick to respond to questions and concerns. Time and again, the message is that HomeWell delivers not just tasks, but reassurance - peace of mind that a loved one is being looked after with attention, respect, and compassion.

Many reviewers highlight the daily impact of having a HomeWell team in the home. They speak of reliable, attentive support that makes life easier for families who must work full-time while ensuring a loved one receives consistent care. The caregivers are praised for taking extra time to clarify questions, being willing to spend meaningful moments with clients, and maintaining a hospitable, reassuring presence. The sentiment is that the HomeWell team can transform the caregiving experience from a source of stress into a manageable, steadier routine - one that families can trust and depend on even during challenging days. The warmth, honesty, and sense of responsibility from the staff come through clearly, with many reviewers noting that they felt both supported and welcomed by the people on the ground.

In the East Valley, Mesa, Arizona, some reviews offer particularly vivid testimony to what can be achieved when the process aligns well with a family's expectations. One account describes the team as incredibly responsive from the moment they were interviewed with the Operations Director, Mike, through the first day of service. Caregivers are described as providing "extra hands" that allowed a caregiver to continue supporting a deteriorating loved one, with staff delivering directions for medication and care that eased the burden on family members. The reviewers emphasize that team members can work independently or collaborate with family caregivers, providing a sense of confidence, authority, and dependability. The broader message from this set of experiences is that, when things click, HomeWell can feel like a lifeline - caregivers who are reliable, compassionate, and capable, and a company that can be counted on to help a family through difficult weeks.

Yet the narrative is not uniformly positive. A number of reviewers raise serious concerns about gaps between marketing promises and actual practice. They describe a lack of active care management, with no robust care plans, little to no follow-up on issues, and no clear coordination with other health-care providers. Some say that caregivers were left to improvise their own systems for delivering care and communication, which led to inconsistent care and, at times, a sense of fragmentation. The critique runs deep: claims of inadequate training for caregivers - whether for activities of daily living, medication administration, or conditions such as dementia or severe disability - alongside promises of safety and security that fail to show active management or oversight. In this view, the site's assurances of comprehensive, coordinated care do not always translate into the day-to-day experience, and for some families, this gap proves costly.

Personal narratives amplify the caution. One reviewer recounts an experience that centers on a deep personal loss and a troubling sequence of administrative and caregiving missteps. After a wife's passing, the final invoice was sent within hours of the event, a timing that felt devoid of compassion to the family. The same review raises questions about claims of hospice training among the caregivers, recounting a home scenario in which a caregiver was unable to correctly set up a portable oxygen concentrator and nebulation equipment, necessitating intervention by a hospice nurse. The reviewer also describes a moment when a caregiver entered the bedroom where the dying spouse rested and proceeded to attend to laundry and humming, which compounded feelings of discomfort and concern. Taken together, these details underscore a strong sense of dissonance between expectations set by the company and the lived experience in the home during a profoundly sensitive time.

Amid the more troubling accounts, there are also stories of resilience and appreciation for what HomeWell can offer when the match is right. In another Mesa-related account, the team's responsiveness and the immediate support from the Operations Director and staff provided a sense of partnership and relief for the family during a trying period. Reviewers speak of care that guided medication management, helped reduce the burden on family members, and offered a steady, confident presence that allowed loved ones to feel secure and supported. A broader sentiment that emerges from these recollections is a belief that HomeWell has the potential to be a valuable ally - especially when teams operate with clear communication, thorough training, and strong coordination with other caregivers or healthcare providers.

Finally, there are voices that speak to the company's broader, ongoing commitment to the community and to going above and beyond in ways that extend beyond the home. Several reviewers note that HomeWell, as a company, has shown a willingness to give back and to strive for continuous improvement, with multiple mentions of staff members who demonstrate care that extends beyond mere duties. For those who have had particularly positive experiences, the sentiment is one of gratitude and a readiness to recommend the team to others - especially for families seeking dedicated, compassionate care in the home and for professionals who value responsiveness and a personal touch in caregiving.

What this collection of experiences suggests is that HomeWell Care Services can be a powerful source of support for families, delivering exceptional care and reassurance when conditions align. At the same time, the experiences also highlight important areas for due diligence: the need for robust care management, clear and personalized care plans, consistent follow-up, and thorough caregiver training and coordination. For families considering HomeWell, the take-away is to ask direct questions about care management practices, how plans are created and updated, how care coordination is facilitated with other providers, and what measures are in place to ensure safety and continuity of care on a day-to-day basis. When those components are strong, many families report a thriving, dependable partnership that brings comfort and relief to both loved ones and the people who care for them.

Located in Mesa, Arizona, this area offers a variety of amenities and services suitable for seniors looking for a peaceful and convenient neighborhood to live in. With several places of worship nearby such as the Mesa Arizona Temple and various pharmacies like Walgreens and CVS Pharmacy within a short distance, residents can easily access essential services. Additionally, there are multiple healthcare facilities providing medical care including Riviera Opticare and Gilbert Primary Care. For entertainment, seniors can enjoy watching movies at AMC Mesa Grand 14 or dining out at restaurants like Chick-Fil-A and In-N-Out Burger. The area also boasts beautiful parks such as Greenfield Park and Riparian Preserve at Water Ranch for leisurely walks and outdoor activities. Overall, this part of Mesa provides a well-rounded living environment with access to essential services, healthcare facilities, entertainment options, and nature experiences for senior residents to enjoy.

Places of Worship

• Mesa Arizona Temple (1 miles)
• Church of Jesus Christ of Latter Day Saints (3.6 miles)
• First United Methodist Church of Gilbert (4.5 miles)
• Salt River Assembly of God (5.5 miles)
• Church of Jesus Christ of Latter Day Saints (6.4 miles)
• Kingdom Hall (6.4 miles)

Pharmacies

• Walgreens (1.1 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.3 miles)
• Walmart Pharmacy (2.7 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3 miles)

Physicians

• Riviera Opticare (1.5 miles)
• Southwest Endoscopy & Srgcntr (2.3 miles)
• Gilbert Primary Care (2.8 miles)
• Glick Ronald M Do (3.4 miles)
• Arizona Asthma & Allergy Institute (3.9 miles)
• Simonmed Imaging (4 miles)
• Cornerstone Family Medicine (4.2 miles)

Theaters

• AMC Mesa Grand 14 (1.7 miles)
• Harkins Tempe Marketplace 16 (6 miles)

Restaurants

• Chick-Fil-A (1.8 miles)
• Whataburger (1.8 miles)
• Green Corner Restaurant (3.1 miles)
• Hibachi Grill Super Buffet (3.3 miles)
• Capriotti's Sandwich Shop (3.4 miles)
• In-N-Out Burger (3.4 miles)
• Restaurant Huauchinangos Mexican Food (3.8 miles)

Cafes

• Panera Bread (1.8 miles)
• Panera Bread (3.2 miles)
• Dutch Bros Coffee (3.9 miles)
• Starbucks (4.1 miles)
• Starbucks (5 miles)
• Over Easy (6.4 miles)

Parks

• Greenfield Park (3.7 miles)
• Daumler Park (4.8 miles)
• Riparian Preserve at Water Ranch (5 miles)
• Finley Farms Park (5.7 miles)
• Selleh Park (5.8 miles)

Transportation

• Falcon Field Airport (MSC) (5.5 miles)