HomeWell Senior Care - Mesa

Pros

• They are great to work with and provide excellent service and care.
• HomeWell is a godsend for families, ensuring loved ones are well cared for by skilled professionals.
• The team is amazing and supportive, always on top of any issues that arise.
• They are the absolute best in the business, incredibly responsive, attentive, helpful, and respectful.
• The staff offer great hospitality and reassurance, and they are very responsible and honest.
• The caregivers are friendly, patient, and consistently take great care of clients.
• They are incredibly responsive and go above and beyond to meet families' needs.
• The care team is personable, safety-focused, and helps with physical, mental, and emotional well-being.
• They are hands-on, reliable, and deliver excellent service.
• They provide customizable in-home care with on-time, caring caregivers.

Cons

• They say many promises on the website do not materialize after signup.
• The owner is non-responsive to calls or texts.
• There was no active care management, no basic or customized care plans, and no follow-up with issues or coordination with other health care providers.
• Caregivers received little to no training for activities of daily living, medications, or conditions like dementia.
• Caregivers were left to figure out their own systems for care delivery, resulting in inconsistent and sometimes severely lacking care.
• They would never recommend this company to anyone.
• They gave the service only 1 star for some of the caregivers.
• The final invoice was sent on a weekend, which was criticized as lacking compassion.
• They questioned whether the caregivers were hospice-trained, calling the claim into question.
• They felt the service was expensive relative to the value.

Review

This Mesa community is best suited for families seeking dependable, in-home senior care with a clear emphasis on personal attention, safety, and daily living support. The reviews repeatedly highlight hands-on caregiving provided by nurses and aides, reliable transportation to appointments, help with meals and light housekeeping, and a warm, reassuring presence in the home. Families report that caregivers are patient, respectful, and able to handle activities of daily living, medication reminders, and basic medical routines, creating a sense of safety and continuity during transitions or long-term care needs. When a loved one wants to stay in a familiar environment while receiving practical, experienced assistance, this option stands out as a trustworthy fit.

Those who may want to consider alternatives are those who require highly structured, institution-grade care management with constant medical coordination across multiple providers, or 24/7 supervisory oversight that feels more like a facility setting. Several reviews note variability in management involvement and in care-plan development, with some customers feeling that active care management and consistent coordination were not always present. Budget sensitivity is another factor; a number of clients find the service good but distinctly more expensive than some peers. For families prioritizing a tightly controlled, hyper-responsive care-management system, or hospice-focused, highly specialized medical oversight, a different approach may pay off.

The strongest pros - exceptional responsiveness, warmth, and reliability - tend to offset many of the common drawbacks if approached with practical expectations. Families describe the team as highly attentive, willing to spend extra time answering questions, and capable of handling a range of needs with respect and patience. The staff's willingness to assist with errands, accompany loved ones to doctor visits, and implement strengthening exercises in the home translates into real relief for caregivers. In many cases, the care provided is not only about safety and basics but also about emotional support and companionship, making a tangible difference in a loved one's mood, activity level, and overall wellbeing.

Nonetheless, the cons cited in reviews center on the management layer and the cadence of communication. Some customers encountered slow or inconsistent responses from ownership, limited active care management, and uneven caregiver coordination. A few accounts describe schedule changes, a caregiver leaving mid-shift, or variability in how care plans are executed day to day. These gaps can undermine confidence if left unaddressed, especially for families navigating complex medical histories or demanding routines. The price point also comes up in several notes, with some families questioning value relative to expectations set during initial consultations. The reality is a mixed picture: strong frontline care paired with uneven administrative consistency.

In practice, the service delivers tangible in-home impact: routine medical assistance and supervision, household support, and activities that maintain functioning and independence. Reviews point to practical benefits like caregiver-led meals, housekeeping, transportation to medical appointments, and light rehabilitation-style activities. The owner's involvement at evaluation and periodic visits - along with a track record of responsive caregiving - also stands out as a reassuring element for many families. The ability to scale up or tailor services with additional caregivers, and to deploy staff for specific tasks, is another practical upside when needs intensify or when a loved one's routine shifts.

The bottom line for decision-making centers on fit and expectations. This HomeWell Mesa option is a strong pick for families seeking compassionate, adaptable in-home care with reliable caregivers who can manage daily living tasks and provide a steady, comforting presence. It remains a compelling choice for those who value warmth, flexibility, and hands-on assistance, especially during transitions from hospital or rehab to home. However, it may be less ideal for households requiring ironclad care-management protocols, constant top-down coordination, or guaranteed 24/7 supervision, and those on tighter budgets may want to compare pricing and service inclusions carefully. Prospective families should insist on a written care plan, a dedicated point of contact, and a clear cadence of updates to mitigate coordination gaps, while requesting a thoughtful caregiver-matching process and a trial period to confirm compatibility. If these measures are secured, the care team can be a robust ally in keeping a loved one safe, engaged, and well-supported at home.

This part of Mesa, Arizona offers a variety of amenities and services that cater to seniors looking for convenience and accessibility. With several pharmacies nearby, including Walgreens and CVS, obtaining medication and healthcare necessities is easily accessible. There is also a diverse selection of dining options such as Chick-Fil-A, Whataburger, and Capriotti's Sandwich Shop for convenient dining choices. Additionally, there are reputable physicians in the area such as Southwest Endoscopy & Srgcntr and Gilbert Primary Care for medical needs. For leisure activities, there is the AMC Mesa Grand 14 theater for entertainment, as well as cafes like Panera Bread and Dutch Bros Coffee for social gatherings. Places of worship such as the Mesa Arizona Temple provide spiritual fulfillment while parks like Greenfield Park offer opportunities for outdoor recreation. Overall, this part of Mesa provides a well-rounded community with various resources tailored to meet the needs of seniors seeking a comfortable living environment.

Pharmacies

• Walgreens (0.9 miles)
• Walgreens (1.1 miles)
• Walgreens (1.9 miles)
• Walmart Pharmacy (2.8 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.1 miles)

Theaters

• AMC Mesa Grand 14 (1 miles)

Restaurants

• Chick-Fil-A (1.1 miles)
• Whataburger (1.5 miles)
• Capriotti's Sandwich Shop (2.3 miles)
• McDonald's (2.8 miles)
• Raising Cane's Chicken Fingers (3.1 miles)
• Culver's (3.1 miles)
• Uncle Bear's Grill & Tap Greenfield (3.1 miles)

Physicians

• Southwest Endoscopy & Srgcntr (1.1 miles)
• Gilbert Primary Care (1.7 miles)
• Riviera Opticare (2.3 miles)
• Arizona Asthma & Allergy Institute (2.8 miles)
• Simonmed Imaging (3.2 miles)
• Glick Ronald M Do (3.3 miles)
• Cornerstone Family Medicine (3.4 miles)

Cafes

• Panera Bread (1.1 miles)
• Panera Bread (2.1 miles)
• Dutch Bros Coffee (3.1 miles)
• Starbucks (3.2 miles)
• Starbucks (4.1 miles)
• Over Easy (5.7 miles)

Places of Worship

• Mesa Arizona Temple (2.1 miles)
• Church of Jesus Christ of Latter Day Saints (2.4 miles)
• First United Methodist Church of Gilbert (3.5 miles)
• Church of Jesus Christ of Latter Day Saints (5.2 miles)

Parks

• Greenfield Park (3 miles)
• Riparian Preserve at Water Ranch (3.9 miles)
• Finley Farms Park (4.5 miles)
• Daumler Park (5.5 miles)

Transportation

• Falcon Field Airport (MSC) (5.7 miles)