Broadway Mesa Village

Pros

• Residents at Broadway Mesa Village are treated with kindness and respect by a dedicated and friendly staff.
• The facility is well-maintained, recently remodeled, and offers a clean and comfortable environment for seniors.
• The variety and quality of food provided are highly praised by families and residents alike.
• There are numerous engaging activities available for residents, contributing to a lively community atmosphere.
• Families have experienced effective communication from staff regarding their loved ones’ needs and care requirements.
• Many residents appreciate the homey feel of Broadway Mesa Village compared to other more impersonal options.
• Overall satisfaction is reflected in positive experiences shared by families about the supportive community at Broadway Mesa Village.

Cons

• The facility is understaffed, which is a recurring problem that affects the level of care.
• There has been a 100 percent turnover in memory care staff within the last two months, leading to concerns about resident care.
• Communication with family members has been lacking, especially with new staff.
• The clarity of care level fees and monthly statements is inadequate, leaving families confused about costs.
• Some residents have experienced poor food delivery and a lack of basic assistance during critical times.
• There were complaints about the treatment of residents during lockdowns, including forgotten meals and inadequate medical attention.
• Although many aspects are positive, there are significant unexpected cost increases that make it financially challenging for some families.
• The facility's older infrastructure does not meet the expectations for updated styles that some families were looking for.
• Despite friendly staff interactions, there are ongoing issues with maintenance staffing that delay necessary repairs or services.

Review

Broadway Mesa Village has garnered a mix of feedback from families and residents, highlighting both commendable qualities and areas for improvement within the facility. A consistent theme throughout the reviews is the dedication and friendliness of the staff. Many families expressed heartfelt appreciation for how their loved ones were treated, often mentioning that caregivers went above and beyond, treating residents not just as clients but as friends. Staff members were noted for being responsive to emergencies and attentive to the unique needs of each resident. This level of care helped create a comfortable atmosphere that fosters camaraderie among residents.

The facility itself has been recently remodeled, showcasing modern amenities and clean living spaces which many families found appealing. The bright rooms and well-designed common areas contributed to what several reviewers described as a homey ambiance rather than an institutional feel typical of some assisted living environments. Residents generally enjoyed participating in various activities designed to engage them socially and physically, with specific praise given to the energetic Activity Director who orchestrated lively events that resonated well with seniors looking for stimulation.

However, while numerous aspects shine brightly at Broadway Mesa Village, some reviews indicated concerning issues related to staffing levels. Several families pointed out feelings of understaffing as a recurring problem. Concerns about staff turnover rates emerged frequently, especially in memory care units where rapid changes in personnel made it challenging for residents to establish trusting relationships with caregivers. This aspect raised alarms among family members who feared their loved ones might not receive consistent or adequate care.

Dining experiences received mixed reviews throughout different accounts, highlighting a significant shift when there was a change in kitchen leadership. Many initially praised the quality and variety of food offered at the facility, noting it as one of the highlights of their experience; however, recent reports suggested declines in food quality following recent staff changes. Complaints surfaced regarding unclear pricing structures related to care services—specifically fee increases—which left some families feeling blindsided by unexpected financial burdens.

Many reviewers acknowledged the importance of clear communication between staff and family members when addressing concerns or questions about care procedures or resident activities. While several reviewers felt appreciated by certain individuals within management—like community sales directors or executive board members—there remained an overarching call for improved transparency regarding operational shifts occurring under new management directives which seemed counterproductive in terms of maintaining high standards for resident care.

Despite these criticisms, many families conveyed satisfaction with their overall experience at Broadway Mesa Village, emphasizing that they would recommend it based on individual circumstances concerning their loved one's specific needs for assistance or social engagement. Positive stories highlighted personal transformations observed among residents since moving into Broadway Mesa Village; improvements in mood and general happiness have been reported after skilled nursing intervention transformed lives for those needing enhanced support systems during this critical stage in their latter years.

Ultimately, Broadway Mesa Village emerges as a community striving towards excellence through its warmhearted staff, engaging activity programs, and an inviting environment; yet challenges such as fluctuating staffing levels and questionable communication underscore ongoing areas that require attention moving forward. The hope remains that under continued diligence from both management personnel and dedicated team members alike, this facility will resolve its current issues while upholding its commitment to providing compassionate guidance tailored specifically toward each resident's needs.

This part of Mesa, Arizona offers a convenient and diverse range of amenities for senior living. With several pharmacies located within close proximity, accessing necessary medications and healthcare services is easily manageable. There are also various dining options, including casual eateries like McDonald's and upscale restaurants such as The Cheesecake Factory. Additionally, there are cafes like Starbucks and The Human Bean for relaxing outings with friends or family. For medical needs, there are reputable physician offices nearby, as well as well-known imaging centers and eye care facilities. Outdoor enthusiasts will appreciate the nearby parks like Skyline Park and Greenfield Park for leisurely strolls or picnics. Overall, this area provides a balance of convenience, healthcare access, dining options, and recreational activities ideal for senior living in Mesa.

Pharmacies

• Walgreens (0.4 miles)
• CVS Pharmacy (1 miles)
• Walgreens (1.6 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (3 miles)

Restaurants

• What the Hell Bar & Grill (0.6 miles)
• Freddy's Frozen Custard (1.2 miles)
• McDonald's (1.2 miles)
• Chipotle Mexican Grill (1.3 miles)
• The Cheesecake Factory (1.3 miles)
• Applebee's (1.5 miles)
• Carrabba's Italian Grill (1.5 miles)

Cafes

• The Human Bean (0.8 miles)
• Over Easy (1.3 miles)
• Starbucks (3.2 miles)
• Dutch Bros Coffee (3.7 miles)
• Starbucks (3.9 miles)
• McDonald’s (4.5 miles)
• Panera Bread (5 miles)

Physicians

• Banner Imaging East Mesa (1 miles)
• Valley Endocrine Associates (1.1 miles)
• Cvam (1.4 miles)
• Allen Family Medicine (2 miles)
• East Valley Pediatrics (2.3 miles)
• Barnet Dulaney Perkins Eye Center (2.4 miles)
• Oasis Obstetrics and Gynecology (2.4 miles)

Theaters

• Superstition Springs 25 (1.5 miles)
• AMC Superstition East 12 (4.8 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (3.6 miles)
• Church of Jesus Christ of Latter Day Saints (5.9 miles)

Parks

• Skyline Park (3.6 miles)
• Greenfield Park (3.7 miles)
• Riparian Preserve at Water Ranch (4.5 miles)
• Finley Farms Park (5.8 miles)
• Ashley Heights Park (6.2 miles)

Transportation

• Falcon Field Airport (MSC) (4.5 miles)