Serenity Assisted Living

Pros

• Serenity Assisted Living was paid in advance for a room, showing trust and willingness to move forward with their services.
• The reviewer acknowledged that they were promptly notified of the patient's passing, indicating good communication from the facility.
• Despite unfortunate circumstances leading to the patient's passing, Serenity Assisted Living was understanding and did not demand immediate occupancy of the room.
• The reviewer mentioned attempting to obtain a refund since November 2013, demonstrating their persistence in resolving the issue.

Cons

• The reviewer had a bad experience with Serenity Assisted Living.
• The reviewer's loved one passed away shortly after making a payment to the facility.
• Despite immediate notification of the passing, Serenity Assisted Living refused to refund the money.
• The reviewer has been trying to get a refund since November 2013 without success.
• The latest excuse given by the facility was that they were going bankrupt.

Review

Serenity Assisted Living has been receiving multiple negative reviews from dissatisfied customers. It seems that their services are not meeting expectations, and some have even had unfortunate experiences.

One customer shared their disappointment after giving a month in advance payment amounting to $2700 to Serenity Assisted Living. This individual's loved one was supposed to be admitted to the facility after staying at Havasu Nursing. Unfortunately, tragedy struck as the person passed away only 12 hours later. The customer immediately notified Serenity Assisted Living of the sad news but encountered difficulties when requesting a refund. Despite never setting foot in the establishment, their money was not returned, leaving them frustrated and disheartened.

Another issue mentioned by customers is the requirement of a $500 deposit to secure a room, which was made just four days before another individual passed away. In this case as well, Serenity Assisted Living refused to refund the deposit despite the person never utilizing their services. This lack of empathy and understanding towards grieving families raises concerns about the company's integrity and compassion.

It is disconcerting to note that these attempts at obtaining refunds have been ongoing since November 2013 with no resolution thus far. Customers have faced various excuses from Serenity Assisted Living throughout this period. The most recent justification provided by the facility was that they were planning on filing for bankruptcy, leaving customers feeling further deceived and helpless.

Overall, these negative experiences with Serenity Assisted Living highlight a lack of transparency and fairness on their part. Customers are being subjected to financial losses during already difficult times due to unforeseen circumstances such as the passing of a loved one. The fact that refunds are being denied without any valid reason or explanation adds insult to injury for grieving families who trusted this senior living facility with their deposits.

It is crucial for establishments like Serenity Assisted Living to prioritize empathy and understanding when dealing with delicate situations like death and bereavement. Refusing to refund money for services not rendered is ethically questionable and can cause significant financial strain on families already grappling with loss. Potential customers should be aware of these concerns before considering Serenity Assisted Living as an option, and the facility should reevaluate its policies to ensure a more compassionate approach in the future.

This part of Lake Havasu City, Arizona, offers a diverse range of amenities for seniors looking to settle in the area. With several places of worship nearby, such as Abundant Grace Assembly of God and Community Presbyterian Church, residents can find spiritual fulfillment. The abundance of restaurants like Krispy Krunchy Chicken and Panarelli's Italian Subs provide convenient dining options. Pharmacies like Basha's and Smith's Food & Drug are easily accessible for medication needs. Transportation services such as River Express 24 Hour Taxi and Shuttle ensure seniors can get around town with ease. Nearby parks like Jack Hardie Park offer opportunities for outdoor recreation, and medical facilities like Lake Havasu Family Eye Care and Lakeside Heart And Vascular Center provide quality healthcare options. Overall, this area provides a well-rounded environment for senior living in Lake Havasu City.

Places of Worship

• Abundant Grace Assembly of God (0.6 miles)
• Hilltop Community Church (1 miles)
• Community Presbyterian Church (ECO) (1 miles)
• Oro Grande Church of Christ (1.9 miles)
• Lamb Of God (2.5 miles)
• Redemption Hill Calvary Chapel (2.5 miles)
• Lamb of God Lutheran Church (2.5 miles)

Restaurants

• Krispy Krunchy Chicken (1.7 miles)
• Steve O's Bar & Grill (2.1 miles)
• Megan and Erik's Water and Ice (2.3 miles)
• Nikos At R Bar (2.3 miles)
• R Bar and Grill Lake Havasu (2.3 miles)
• Tavern 95 (2.4 miles)
• Panarelli's Italian Subs (2.6 miles)

Pharmacies

• Basha's # 116 United Drugs (2.3 miles)
• Bashas' Pharmacy (2.3 miles)
• Smith's Food & Drug (2.7 miles)
• Albertsons Pharmacy (3.4 miles)

Transportation

• Statewide Express (2.4 miles)
• Budget Truck Rental (2.7 miles)
• Cinema Aircraft Restoration (3 miles)
• Dorato Jets (3 miles)
• The Zipserv delivery (3 miles)
• River Express 24 hour Taxi and Shuttle (3.1 miles)
• Amore Shuttle & Sedan Service (3.1 miles)

Parks

• Jack Hardie Park (2.4 miles)
• Wheeler Park (3.5 miles)
• Tinnell Memorial Sports Park (3.9 miles)

Physicians

• Lake Havasu Family Eye Care (2.7 miles)
• Dr Megan Wiese OB/GYN (3 miles)
• Lake Havasu OB/GYN Care: Kevin Hooker, MD (3 miles)
• Lake Havasu OB/GYN Care (3 miles)
• Cornerstone Family Healthcare (3 miles)
• North Country HealthCare - Lake Havasu City (3 miles)
• Lakeside Heart And Vascular Center (3.1 miles)

Cafes

• The Human Bean (2.8 miles)

Hospitals

• Havasu Emergency Hospital (3.5 miles)
• Havasu Surgery Center (3.6 miles)